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Rated 4.3 out of 5 by 548 reviewers.
Rated 3 out of 5 by Construction Zone My floor was under construction and the room was fine, but constant noise from workers through-out my stay. This floor should not be occupied while the construction was ongoing. I was very disappointed with the noise and cardboard on the floors. August 15, 2013
Rated 4 out of 5 by Elevator I must say the elevator is a huge improvement. I was at a conference at your facility back in March 2013 and the elevators were a nightmare, with huge wait times and stopping at every floor. The elevator system is a great improvement, well done. May 2, 2013
Rated 4 out of 5 Great place to stay to celebrate Canada Day! Stayed at the hotel for the Canada Day weekend. The location was fantastic as it was right there smack in the middle of everything - shop, stroll the Rideau Canal, go to Byward Market, participate in the July 1st celebrations and watch the fireworks! Just parked my car when I arrived and never had to take it out the whole weekend. There was only three minor things I didn't like. First was the hotel parking lot has a height restriction for cars max. 6'1, but my SUV is 6'3". Second, the long lineup to checkin. They had two people working the counters and sometimes just one. They would finish serving someone then asked if anyone in line was a platnium member and then would serve them first, even if others had been waiting longer. The third was the long wait for the elevators during the weekend because one elevator was not in service. It was a horrible weekend to have one elevator down. The night of July 1st, I waited 15 minutes for the elevator before it finally stopped on my floor. It was still a great stay so I would still stay there again. July 11, 2012
Rated 5 out of 5 by Exemplary Service Every staff member was incredibly friendly and helpful. They are accomodating and knowledgable - from the concierge to the elevator attendant to the banquet staff. I highly recommend The Westin for future corporate functions, or a personal stay. November 26, 2012
Rated 4 out of 5 by Prom Graduation I appreciate the fact that I have to complete a form to be sure that my son will have a nice experience in his graduation prom and be in a safe environment. June 30, 2014
Rated 4 out of 5 by Elevator Problem Very Annoying It was very slow getting from one's floor to any place in the hotel. That known inconvenience should have been provided with some sort of offset or tangible acknowledgement. Your rates are fairly high and some adjustment should have been made. November 27, 2012
Rated 5 out of 5 by This hotel is excellent The staff met what we expect and are always very friendly July 25, 2014
Rated 5 out of 5 by Great staff, great location Hotel is centrally located, easy access to convention centre, shopping. The staff are exceptional - always friendly, willing to accommodate, cheerful and warm. Long wait for elevators under repair were forgiven due to great service by staff. November 7, 2012
Rated 4 out of 5 by Good location Sorted out a great room for me after I arrived without a booking. Staff were friendly and attentive. Details of booking went awry (they thought I was checking out a day early) but the confusion was easily resolved. Staff there are lovely. September 14, 2012
Rated 5 out of 5 by Unexpected Upgrade Enjoyed a plesant weekend at the Ottawa Westin and was treated to an unexpected upgrade to a corner "Junior Suite". Melissa worked very hard to resolve a complicated "back-to-back" booking and final got permission to move me to the upgrade. March 28, 2013
Rated 5 out of 5 by fantastic romantic getaway I rented a room to proposed to my girlfriend. The help an service the Hotel provided was simply amazing. They provided personal service and went above and beyond i would have ever expect. Thanks to the hotel's help the evening was perfect. March 3, 2013
Rated 5 out of 5 by A hit! The staff & facilities at the Westin Ottawa were kind, considerate, patient, caring & above all else, professional. In addition to the top-notch service at this property is its excellent location to just "where you want to be" in Ottawa. May 20, 2012
Rated 5 out of 5 by Impressed Again Excellent facilities, prompt and courteous attention from staff, another enjoyable stay all around. July 14, 2014
Rated 3 out of 5 Acoustics This room had several types of noises all night. I am not a light sleeper but will awake to unusual sounds and the room had 2 intermittent mechanical patterns that held my attention periodically. Probably not the elevator, as we were as far away as possible from them, and the other rooms were boisterous but not at 3 or 4 in the morning. The sound was like the flaps being retracted on an airliner. one minute on, one minute off. Although the hotel had facilities for a group as large as CREA were quite sufficient, the wait for elevators was long and irritating for a group that size. I can only imagine the frustration of your regular guests when the CREA group impacted them all at once. I applaud the best efforts made to compensate by opening up your service elevators. that is never ideal for guests or your long suffering staff and their ability to rapidly serve the entire hotel's clientele. I can only hope that the new elevators are more swift than the previous ones, because the congestion at convention breaks has always been an issue at your property. March 25, 2013
Rated 5 out of 5 by our stay I was very impressed with the Westin in Ottawa. Great SPG recognition and the staff was over the top excellent. Great pre - arrival arrangements and while there excellent concierge treatment. I will make this my Ottawa hotel for sure. September 6, 2012
Rated 5 out of 5 by great hotel great hotel to stay in central to most attractions.Staff are very good and are very receptive to your needs Dalys restaurant staff are also great everyone makes you feel welcome .the lady chef was brilliant.as was one lovely waitress. September 8, 2012
Rated 5 out of 5 by Awesome staff! Many times the "make or break" factor in meetings is the staff at the site. Westin Ottawa is definitely all about great staff - always efficient, polite and willing to go the extra mile! And all iwth a smile on thier face! Wonderful! October 29, 2012
Rated 5 out of 5 by This hotel has great meeting and event facilities I was very happy with my stay. I always have a hard time sleeping in hotels and I still slept well. Bed was comfortable but pillows was a bit big for my neck giving me slight stiffness. June 4, 2014
Rated 2 out of 5 by Poor customer service Just spent a week in Ottawa, and was shocked by the poor customer service we experienced at the Westin as well as just about every restaurant we attended. Will think twice before returning. Only good thing was the breakfast buffet. July 15, 2013
Rated 4 out of 5 by The Westin on Colonel By Drive We were met by a very helpful doorman. First impressions are always imperative. That immediately started our stay on a great note. We stayed only for one night but will definitely return to this location when we are back in town. January 18, 2014
Rated 5 out of 5 by Great Hotel This is my hotel of choice every time I visit Ottawa. Close to all the restaurants and tourist sites. The gym facilities are very good and even have extra gym clothes if you need them. Hotel a great example of the Westin Brand September 16, 2013
Rated 3 out of 5 by Rooms need renovation Hotel is in great location. However, rooms are in need of renovation. Carpet was worn and beds we lopsided. One day they ran out of wash clothes, had to wait till the next day. Otherwise hotel was good and close to everything. June 1, 2012
Rated 5 out of 5 by excellent stay I had a very pleasant stay at the Westin Ottawa. The staff was always smiling and did its best to always respond to my inquiries. June 30, 2014
Rated 5 out of 5 by Always on the ball! Smiling faces, responsiveness and the utmost in service...even amidst the hectic Canada Day celebrations and crowds!! July 4, 2014
Rated 5 out of 5 by All-round Excellence From front desk greeting to departure, everything — pleasant and helpful staff, room upkeep and furnishings — was first class! June 30, 2014
Rated 5 out of 5 by Great stay We stayed at the Ottawa Westin over the Canada Day celebrations. The location is ideal and the hotel is top notch. July 3, 2014
Rated 5 out of 5 by Best beds in Ottawa! Loved my large corner room with a view of downtown and the parliment buildings and they have a Starbucks. Perfect! July 3, 2014
Rated 4 out of 5 by Great Service I arrived late on a Sunday night with specific requirements for meetings the next morning. The Front desk and night manager when above and beyond looking after my needs. Staff on duty Sunday March 10, 2013 at midnight. March 13, 2013
Rated 5 out of 5 by Great hotel This hotel is excellent in every way: location, amenities, comfort, service; my only wish was the room had a bathtub. The spray from the shower head was the best ever! June 4, 2014
Rated 2 out of 5 by room not clean There room is not clean. There is obvious dust on the window frame and on the tv stand. The coffee is not replenished. The escalators are not working June 15, 2014
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