Rated 3 out of 5 by Charlotte3691 A Little Disappointed....
Even though I had asked for a king bed, I ended up with 2 double beds. Who sleeps in a double bed? The room absolutely has enough room for queen size beds. I also stayed for 2 nights and on the second night after working a 12 hour day, I came back to the room to find that my room key would not work. Not that this is the end of the world but I do expect better from Westin.
August 30, 2013
Rated 5 out of 5 by tat511 Wonderful stay
We stayed at the Westin for two nights and loved it. Everything from check in to check out was perfect. Incredibly comfortable beds and the shower is amazing. The bathrobe was very comfortable as well. The hotel staff were very polite and friendly. Especially the men who greet you outside of the hotel. Our room was right next to the elevator and at first I was concerned we might hear it all night, not at all and I am a light sleeper. We will definitely choose the Westin again.
August 27, 2013
Rated 5 out of 5 by Fastsail11 Westin Water front
Great facility in a great location
Sparkling clean rooms and easy walking distance to all seaport activities
August 23, 2013
Rated 3 out of 5 by RubiSlipprZ Wonderful Staff - Average Stay
This hotel was not impressive yet expensive. My room was adequate not elegant. Staff expressed concerns about bathroom that was not exactly clean, lack of a guest robe, and a bathroom fan that was not doing a great job - but nothing was done to rectify situation. The issues were minor so I stayed in the same room. Heavenly beds are good if you like a bed with little support - if you like a firm bed, forget about it. I do have to say that Matthew and Sarah at the front desk were great. Beware of the parking - if you miss the sign for self parking (maybe it was us) you can end up going around Boston in circles - very frustrating. This hotel is away from town - this is nice if you want a quiet spot. We were on the 16th floor with a nice view and no noise. That is a plus. I would recommend asking front desk staff for information versus concierge - no real help there. If you know Boston this place is a good stay. If you are a tourist or someone unused to Boston area, you may want to stay in a more convenient location. It is a short walk to everything yet close to nothing.
August 21, 2013
Rated 2 out of 5 by Miles51 Very tough check-out, so-so rooms
The rooms were very basic. Very expensive internet service. Check-out is a real hassle - instead of putting a bill under your door on the last morning they insist you check out 0n-line or stand in a Very Long line of people waiting to check out and receive a billing recipt. Only ONE desk clerk was on duty at 11:AM on a very busy check out morning. Yes, you can check out on-line, but you need to pay $ to sign on to the Westin internet service.
August 19, 2013
Rated 3 out of 5 by Verified Reviewer Housekeeping
Left for the day and returned to find our room not cleaned! Supposedly a misunderstanding with the green tag; left the tag on the bed as the instructions state for clean linens and the housekeepers thought we didn't want the bed made???? Hotel services did take care of it and our room was cleaned when we went out for dinner!
August 19, 2013
Rated 5 out of 5 by Rockstar0702 Loved this hotel!
This was our first trip to Boston and this hotel is beautiful and classy. Our room had a great view of the city skyline. The staff was so accommodating as well and really reassured me that this was a great place to stay. I had contacted the Dir. of Housekeeping, prior to coming to make sure our room was prepared to meet my needs. He went above and beyond to give us a great room and he must have mentioned our upcoming anniversay to the staff because we received a complimentary bottle of champagne our first night. Darlene, one of the concierges was so helpful as well. We'll be back!
August 13, 2013
Rated 2 out of 5 by Frequenttraveler4 THIS IS NOT A FIRST CLASS HOTEL- HORRIBLE Customer Service
The Customer Service at the reception desk at this hotel is seriously below average. We were given our room and when we arrived there, it was a handicapped room (Rm 902). We called downstairs to requesti a room change as my husband is very tall and the lowered bathroom facilities are uncomfortable for him. The front desk man amswered with a snide reply, "That is not listed as a handicapped room, what's so handicapped about it?" When I said the shower, the plastic stool to sit on in shower, the lower vanity; he said, "Well, come downstairs and we'll change it for you!" BIG screwup for the rest of our four day stay because of this room change! the man at reception never changed our room in the system, so we were locked out the first evening and questioned by security as to why we were in the room,. In addition, our key would NEVER let us out of the parking garage and never worked in our door, regardless of how many times we went downstairs to get a new one! Reception NEVER apologized and made it seem like we were am imposition!
July 25, 2013
Rated 5 out of 5 by Dawn1006 I would highly recommend this hotel!
I was so impressed with this property when I stayed here for a conference recently. First, It is exactly one stop on the silver line from the airport (couldn't be easier or cheaper). The rooms are quiet and lovely. The workout facility was well equipped and the staff couldn't have been more friendly. I found that it was the little touches like being given a bottle of water while I waited in a small line to to checked in that really made me hope that this conference picks this hotel again.
July 22, 2013
Rated 5 out of 5 by Canfan Great experience
The facility is lovely. We had a great view of the city and harbor. The room was clean, cool and welcoming. I appreciated the attention to detail with a free bottle of water to take with us sightseeing. The staff were all very polite, friendly and helpful, with a special thanks to Greg who helped us several times and helped us navigate the subway system. The hotel was a little way out of the main hub but enjoyed the reprieve from downtown which was only a quick subway ride to anywhere, which is better than trying to drive and park on the congested streets. Would definitely stay there again and recommend to anyone.
July 21, 2013
Rated 5 out of 5 by rikkitann Fantastic Experience!
My boyfriend and I arrived at the Westin for a one night stay. As we were walking to the front desk to check in, we were greeted with a big smile from Greg! He was extremely nice and inquired about the nature of our visit. Greg put us in an amazing room with a 15th floor city view! After we had returned from dinner, Greg was kind enough to provide us with a couple of bottles of water before we headed back up to the room to enjoy the night view of the city! It is rare to receive such impeccable customer service and Greg deserves to be recognized for his excellence! This was definitely a memorable stay thanks to Greg!
July 7, 2013
Rated 4 out of 5 by Elle08540 Best lobby staff
I travel quite a bit all over the world through work and have tried my fair share of hotels and I can say that the friendliness of the lobby staff of this hotel is unmatched anywhere.
I didn't have any special needs or requirements that they had to meet but just through my general interaction with them including at check-in/-out, I was met with big smiles and just a very down to earth honestness and true display of joy. It made my days better and it really stood out compared to other hotels.
July 1, 2013
Rated 2 out of 5 by amoct Finance department incompetent
Beware business travelers:
If you try to use a corporate credit card, the finance department has no idea how to bill the room to that specific card, and then use the employees credit card for ONLY incidentals. We added a night onto one out of two rooms, and the extra charge was put onto not only the incidental card, but it wasn't even the card of the person staying in the room we extended.
Initially the charges for the rooms were also put onto my co-workers card. We explicitly asked them NOT to do this, and provided a corporate card.
Trying to get a hold of someone to resolve this was also a major hassle. Many messages were left and not returned, emails not answered, etc.
June 18, 2013
Rated 5 out of 5 by Kristinann08 Great staff!
Calvin (who managed the check-in area) was absolutely wonderful along with the rest of the staff! Couldn't have been happier with them. Loved the beds, shower, and Starbucks coffee in the room and a full service version in the hotel. Well done!
June 17, 2013
Rated 2 out of 5 by Lockwood Poor Service
I was asked if I was willing to skip housekeeping services with the option to call when needed. Despite appeals to have the room cleaned; it only happened once during a week long stay. Additionally there are NO REFRIGERATORS in the room and no mini bar. I needed to keep some medication refrigerated and explained this to hotel staff. Their response, "sorry, no refrigerators". The hotel is clearly skimping on housekeeping. The hallways had the same litter/debris laying around daily where they obviously were not sweeping. Definately not worth the money!
June 9, 2013
Rated 5 out of 5 by STARFLEET Consistently a favorite hotel!
Even with a huge corporate group at the hotel (which I was not a part of,) the Westin Waterfront staff made special efforts to be sure we were well taken care of...above and beyond!
We attended a special event in the evening, and were blown away by the quality of the hors d'oeuvres and the WW's spectacular organization of this event!! Kudos to the delightful servers and solicitous staff running this special evening! Everyone there was talking about the same thing: the Westin Waterfront rules! Thank you!!
June 5, 2013
Rated 3 out of 5 by Twoscoops Placing the needs of a dog over my needs
We stayed for 5 nights this property and we were having a great stay up to yesterday. The staff are so great and helpful in so many ways. Yesterday was a long day and decided to take a nap. I was awaken by the sound of a dog constantly barking. After 15 minutes or more of continuous barking, I had enough of it. I called the service desk and the only response I got from the person was "we are pet friendly" this was repeated to me several times.
The person said there's nothing we can do. This is ridiculous, I am a dog lover, but I am also paying for a quiet room. When I asked to talk to the manager, she said she would send someone to the room the room that had the dog. About 30 mins later I could hear someone talking to the dog's owner. This is pathetic, the dog is still barking.
How can you classify yourself as a five star property? You are placing the comfort of your guests behind the comfort of a dog. if people in the room next door were being disruptive, should I have to put up with it?
Given the response from the service rep, please do not give me the "how sorry to hear your stay was disrupted by a dog."
May 25, 2013
Rated 2 out of 5 by LizL Missed the mark for a 5-star hotel
This hotel looks impressive but my experience did not reflect a quality establishment. Some examples: my bedside phone does not work. The "express service" calls I made were not answered. We were served stale rolls for our hotel-catered lunch. My room was not cleaned until I called for service. And the cleaning service was poor, with used paper cups not picked up and table surfaces not cleaned. Many of the hotel bathroom sinks didn't have soap. The list goes on. This hotel needs a higher quality standard, especially for the prices it charges.
May 2, 2013
Rated 5 out of 5 by jgals Wonderful experience
We stayed at the Westin Boston Waterfront during April vacation and to attend a Bruins game and the experience could not have been nicer during a difficult time for the city of Boston, as we arrived two days after the Boston Marathon.
The hotel is easy to get to and the city of Boston is very accessible from the hotel - walk, cab or drive. The lobby is lovely, bright and open. The rooms were clean and ample for our requirements. The pool and work out facilities were spotless.
Really, though it is the staff that made this experience exceed all expectations. From the moment you step from your car. The valet and luggage attendants were helpful and friendly; going above and beyond. Mindful of concerns you may have upon entering a city that was very watchful, given recent events. And each time through the lobby and exiting/entering the hotel we were greeted with smiles, conversations and high-fives ;-) for the kids!!
Registration was so pleasant, I felt as though she was really, truly interested in where we had come from and why we were there! All exchanges with the Westin Waterfront staff from housekeeping, Concierge, registration, luggage attendants, etc. was just so warm and welcoming.
I will definitely be back to the Westin Boston Waterfront! I would highly recommend this property to those looking to stay in the city.
May 2, 2013
Rated 3 out of 5 by Lookingforacleanroom Feces stained bathroom wall
Since increasing my traveling during 2013, I have been less than impressed with the overall quality of my stays at Starwood properties. My last two stays have been nice with the exception of the cleanliness of the rooms. During this last stay the room was clean, cozy and friendly, however the bathroom was disgusting. The wall next to the toilet paper had multitudes of dried feces and urine plastered to the wall ( I am happy to share pictures of this with you). So while your staff has focused on making sure the tiles are clean, the area near and around the toilet has been ignored for quite some time.
Upon sharing this with your staff at checkout, I was asked, “how was your stay and what can I do for you?” sure this is a natural way to ignore the situation but really what I would love to hear is, can you send me the picture so I can share it with the head of housekeeping, or really sorry this should not happen here.
don't ask for 1409
April 27, 2013
Rated 4 out of 5 by MNCoop Waterfront Stay
I have stayed at this hotel several times. It is clean, and the staff are excellent. The only beef I have is the food. It is typical Hotel food. I would expect to see some sea food specials being in boston, but they have the same as every other Westin.
April 8, 2013
Rated 5 out of 5 by SwordnStone Very accommodating!
I was staying here because it is the hotel attached to PAXEast and I was thrilled with my stay. The Westin had been contacted beforehand about PAXEast attendees having a game night the night before PAXEast started. The Westin not only set up extra tables for us, but also allowed us to use a closed restaurant and set up bars with special gamer themed drinks and snacks. It was an amazing night and I was blown away by how accommodating and just plain nice the staff was for us. I would stay at this hotel again, even without a conference.
April 6, 2013
Rated 5 out of 5 by WineAdvisoryGroup Good if you Need to Be in this Area... Convention Hotel
This is the perfect place if you're at the convention center next door. Nice, newish, modern hotel. All the Westin touches and a Starbucks in the lobby.
April 2, 2013
Rated 5 out of 5 by rpowers40 Great Hotel
Was in Boston for work and after a long day checked in. This most have been obvious to the gentlemen checking me in who kindly offered me two free drink coupons. Very nice!!! Being a platinum member, was upgraded to a room with an amazing city view.
March 30, 2013
Rated 2 out of 5 by ClickPicTony Services and Staff Slipping
I had stayed at the Westin Waterfront last year for PAX East and thought the facilities were fantastic. The service was very nice, the services were great, and the rooms were wonderful. Over the last year though the service and services have slipped tremendously and the current in room setup is very disappointing.
I was originally told that my reservation (which actually was two reservations tied together) would not have issue but on Sunday myself and my roommates found out that our keycards were no longer working. When I went to the front desk to discuss the issue, they informed me that all of our keycards had been deactivated because of the separate reservations, but no one on the staff gave us any indication that this would occur beforehand.
There was also what looked to be a fridge in the room that even had a BTU refrigeration rating on it but ended up not working and I ended up losing $20 in ice cream and a very nice $30 seafood meal from Union Oyster House because of it. There was no indication previously from the staff or from signs that the unit was not actually a working fridge. When I talked to the staff about it, they said that it was clear that it wasn't a fridge. When I pointed out to them that the unit had a refrigeration rating on it, they just said but there's nothing that can be done about it.
Also my friends and I were trying to hang out late in the lobby, which we had done last year and they had done the last 2 years before that. At around 2am the staff kicked us out of the lobby with no warning about it and refused to listen to us when we were talking with them about how we had done this before or when asking where we could go from there. This same type of thing happened with throwing a pool party earlier that night where we had reserved the pool and wanted to have ice cream sandwiches in there, which we had done for the last two years but this time were kicked out of the pool area for with no one willing to work with us on some way of making our annual party still happen.
The rooms were still very nice and the facilities were clean and pristine as usual, though I am not a fan of the shower design and how it gets water all over the floor of the bathroom, but seeing as we are a group that fills up the hotel and brings them a lot of business not only for rooms but also for restaurants and bars, I'd have expected more working with us and better service as a whole. Instead I received some quite poor service and regrettable times that made me and others question whether the convenience of staying there next year outways the terrible service me and many others in this community received. I hope that this can change.
March 27, 2013
Rated 4 out of 5 by SPG1 Lobby Bar not up to Westin standards
Outside of the lobby bar, everything was fine..After supper (around 8 on Saturday night) we went to the Lobby Bar for cofffee. I ordered a coffee with whipped cream and my husband ordered an Irish coffee. I was told that no whipped cream was available so ok but the real disappointment was the coffee coming in a paper cup and at best being lukewarm. My husband's Irish coffee was even worse - cool, no whipped cream or any kind of garnish on top, and no rimming of the glass with sugar . As well, milk had already been added to the coffee without him being asked (he drinks it black)... however, he at least did get a glass cup. I could understand this if we were in a local diner but in the main lobby of the Westin?
March 4, 2013
Rated 2 out of 5 by Digby Will not be back
I attend and annual event at the Boston Convention Center that is attached to this hotel. I have been staying here since the hotel was first opened. It used to be one of the best places I have ever stayed but starting in 2012, it has started to go down hill. We arrived prior to check in so we had to check our bags. When our room was ready, my wife went to collect our bags since I was attending my conference. Upon arriving at the desk, a bellman retrieved our bags and promptly dropped them at my wife's feet and walked away. Never offering any further assistance.
I had requested a high floor room, which was noted on my reservation. We were placed on the 6th floor. Is the 6th floor considered a high floor?
And breakfast at the hotel was a disaster. Our waiter totally messed up our order and actually became surly when we asked the he make it right.
Overall this hotel has really gone downhill. Staff is dwindling and at times rude.
We won't be back. Plenty of other places in town.
February 14, 2013
Rated 4 out of 5 by mwelbu01 Fire Alarm
We stayed at this hotel after a very long day and night, and were awoken by a fire alarm. That is understood, but it followed for an hour at 2am of loudspeaker comments that never really made sense. Our night became very disruptive and we really found it hard to relax after a long day. Anyway, I completely understand and respect the needs of an emergency situation, but some of it was really poorly handled. Not quite sure if it was the hotel staff or not, so I really do not have a gripe with this hotel. When I contacted SPG about the incident, they were wonderful and really addressed my complaints quickly and were very understanding. Thanks SPG!!
February 6, 2013
Rated 2 out of 5 by marlyn13 disappointed
Room was not ready until 75minutes past check in time. Waited in lobby & was never called to say room was ready til I went back to desk. Was told manager would call when i asked to speak with him/her--never did.
Went to make coffee in the a.m.--Coffee cups were dirty , used.
February 5, 2013
Rated 3 out of 5 by YDC2013 Had trouble with toilet
The toilet clogged four times. Very inconvient had to use bathroom in the lobby. Asked for a refrigerator which never came either.
February 3, 2013