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Rated 4.2 out of 5 by 666 reviewers.
Rated 5 out of 5 by Great stay at the WCP We wrote ahead to let the Westin Copley Place know that we were coming for a special occasion, and they were kind enough to reserve a wonderful accommodation for our group that would be comfortable for pre-dinner cocktails and more. And comfortable it was...with spectacular 180 degree views over all of Boston! The newly renovated rooms and public spaces are Westin high style...no more tired or thread-bare for the Copley Place...this seems top of the Brand. The WCP also enjoys an enviable position in Boston...literally connected to an indoor high-end mall, and nearby many fine restaurants, galleries & shops (think: Newbury Street and beyond.) We enjoyed the SPG platinum complimentary wi-fi and buffet breakfast (with an option to upgrade to "full" declined by us, as the cold buffet was plenty.) The valet parking was a bit hectic around typical check-in time, but in their defense, it was a deluge out! We will definitely return! August 5, 2012
Rated 3 out of 5 by great location everything was great aside from the tv experience. the software that the tv uses is really slow to work with and also the guide doesn't give you any information aside from what the channels are. we also had an issue with the phone set that wasn't charging. March 24, 2014
Rated 4 out of 5 by Room fully as expected, staff exceptional westin hotel, I expect the room to be clean and very good quality, which it was. I dealt with three staff while there, they were all very helpful and accommodating. They let me leave a day early without penalty to avoid being trapped in Boston in the snow storm today. That's outstanding service, and I will stay there again. February 6, 2014
Rated 4 out of 5 by The hotel has a great location! Our stay was great. However there was a conference going on and we were on a very noisy floor. We were there for relaxation and touring the city. We were awakened on Saturday morning to a large crowd gathering in front of our door. i was disappointed! Please take into consideration when people are there for rest and relaxation where they are roomed. September 25, 2012
Rated 5 out of 5 by Boston Conference The Westin Copley Square is conveniently located to all the import parts of Boston while being a short 15 minute cab ride from the airport. The local area is full of great restaurants and bars. A nice setting for the conference I was attending. The hotel is modern and up to date with all the conveniences. The staff goes out of their way to help. October 21, 2013
Rated 4 out of 5 by Good experience overall Quiet, clean, crisp linens, comfortable bed, wonderful showers, convenient location. Staff very helpful in general although concierge staff (a woman) less than forthcoming with assistance - wanted to explain to me how to schedule Go Boston shuttle rather than doing it for me. Since Westin doesn't provide an airport shuttle it seems concierge could provide the assistance in scheduling. GoBoston staff at the time of my call were very inept. Missed business center and an updated TV with newer features but maybe hotel in the process of providing these, I hope. Another thing that became an issue was the lack of ambient humidity. My corneas and nose became so dry and I was continually having to use eye drops for moisture. I stayed a full week so this was no small problem and was in the hotel most of the time because I attended a meeting there. I would stay again for the convenience to the meeting but hope there have been upgrades when I return. December 11, 2012
Rated 3 out of 5 by Mixed feelings The staff that met us at the door of our vehicle upon our arrival and took control of our baggage were extremely courteous and helpful. The check-in process was the same. Thereafter the level of service by the hotel staff mutated into a hybrid of sullen disinterest and reluctance from the concierge staff to the "express help service". A smile every now and again would not have been a bad thing. On the second day of our stay, our room was made up at 5.30pm and then only when we asked for it to be made up. The baggage helpers/handlers on our departure managed a smile only when they received a gratuity. I went into Bar10 for a drink fairly late one night. The barman was too busy talking to a female patron and only bothered to notice my presence after a few minutes. The Bar10 environment was uncomfortable for me. I felt as if, because I was not a regular, I wasn't really welcome. Overall experience - mediocrity. Staff need to make their guests feel more welcome. January 6, 2014
Rated 4 out of 5 by Great .. but.. I stay at the Westin every year and truly love the experience. From the time I’m greeted at the front desk until I depart I feel that there is a commitment to excellence. The hotel and room was immaculate. The only negative I would say is that they charge for Wi-Fi. It’s 2012 and soon to be 2013… is it really necessary to charge for Wi-Fi? December 10, 2012
Rated 3 out of 5 by Just average. For the money we spend, I would not recommend stay in this hotel again. Over $300.00 for one night would have been fine if the room was better. Service of the employees was excellent and staff was friendly and helpful with most questions, but doorman need to have access to internet for maps and directions for non Boston residents. December 10, 2013
Rated 5 out of 5 by Great Boston Marathon Hotel Great hotel for the Boston Marathon April 24, 2014
Rated 5 out of 5 by Fantastic hotel; great location We had a fantastic experience at this hotel. In Boston for vacation, found the staff great, the facilities and rooms comfortable and well maintained; great fitness center. Can't beat the location -- at a T (subway) stop, in the middle of the city's best shopping and dining area and even across the street from the Amtrak Back Bay station. August 3, 2012
Rated 5 out of 5 by The only hotel I will stay at in Boston There a lot a great choices in Boston, when it comes to hotels, but the Westin Copley Place is the only I will stay at. From the time I arrive until the time I leave, everything is perfect. The staff at the door are always so welcoming, John, Yves, Oral, Jean and everyone I encounter, they are the best!! Check in is always easy and Courtney was outstanding. The location of the hotel is perfect. Easy access to everything in Back Bay. If the weather is bad, you don't even have to go outside because it's connected to Copley Place and Prudential Center. Enough to keep you busy for a couple of days. Had breakfast in the hotel and chose the buffet. Great choices and very tasty, but a little pricey. Our server, Ezra, was very friendly and pleasure to meet. Look forward to my next stay. Finale note, I was upgraded to the most amazing suite, which was fantastic since I was staying with my two children (thanks!! to the Manager, but didn't get his/her name). November 21, 2012
Rated 4 out of 5 by Great Hotel - Minor Housekeeping Error We loved the hotel and its facilities. The pool was great. A hot tub would have been nice, though. However, housekeeping needs improvement. There was a large hair on the bathroom door that remained there for our entire 3 night stay and housekeeping never removed it. Attention to detail needs to be better, at least for that housekeeper. August 1, 2012
Rated 4 out of 5 by Prefer this hotel over most in the city. My wife and I have had several stays at this hotel.. and they have all been great, with the exception of her Birthday stay 2/8/14. I switched rooms.. left 2 shirts in the closest from other room... took several calls.. 2.5 hours later.. I had a shirt to go to the restaurant I was 30 minutes late to. February 10, 2014
Rated 3 out of 5 by Good not Great The staff and room was fine, and the location is perfect. What was disappointing was the noise on the floor. Seems to be very thin wall. Every person in the hall could be heard, and the room next door was annoyingly vocal. March 24, 2014
Rated 5 out of 5 by This hotel has exceptional staff We were here with family for our daughter's wedding recently, and the service we received was outstanding. We had positive feedback from all of our wedding guests, especially those who were overnight guests. All rooms were ready early and many were able to get late checkouts so they could attend the wedding brunch leisurely. November 15, 2013
Rated 3 out of 5 by Disapointed in the service all together Upon arrival and check-in the hotel asked for payment, which had already been made by my company via online booking. I do not have a company card and had to pay out of pocket leaving me with absolutely no money for dinner that night or for the next 2 daysl Thank god the conference that I was attending provided snacks and coffee. I asked if the hotel could call the card holder to get this cleared up and they stated " No, the card holder must be present at time of check in." Well what is the point of booking a company business trip online then? On top of this check in mess, upon returning front he conference my second day, my room door was wide open and the cleaning lady left the dirty towels in the sink. Someone could have come in and stolen all my stuff, a predator could have gotten in and hid in the room somewhere. And Not that the room wasn't expensive enough, I had to pay for wifi - there are cheaper hotels in Boston with better service that include wifi. August 21, 2013
Rated 5 out of 5 by Hotel is in a great location! As always the Westin group did not disappoint. April 20, 2014
Rated 5 out of 5 Excellent As always I am happy to stay at the Westin Copley Square hotel. The expense is worth the quality and location. As a business traveler I appreciate the quietness at this hotel, allowing me to get both work done and a good night's sleep. The bed is truly heavenly. And if you can, treat yourself to the in-room spa services. September 22, 2013
Rated 5 out of 5 by Doble Conference Trip The staff as always was great as was the room. The only suggestion I would have is better lighting in the bathrooms. April 11, 2014
Rated 5 out of 5 by Lovely Hotel This hotlel is really really good and in a super location for the trolley bus, eating and shopping.We stayed 5 days over the Boston Marathon and the service was excellent even on a busy weekend. Large rooms newly furnished and very clean, well at least mine on floor 18. I would say this is at the top end of its category. August 27, 2012
Rated 4 out of 5 by What you expect from Westin If you have high expectations from Westin, you will be pleased with your stay. Rooms are updated, lobby nice, gym very good. Only downside is lack of simple restaurant for dinner. Bar 10 is a bar, almost zero seating for dinner. Room service menu is lacking so you really need to leave hotel for dinner. January 10, 2014
Rated 5 out of 5 by Love the Westin Copley! Loved the Westin Copley. Wonderful stay from the start, when the receptionist upgraded my room to one that looked out at the water. Beautiful views, day and night. My stay was too short (less than 24 hours), but time enough to enjoy the room, wonderful food from room service, as well as the great location for shopping. October 30, 2012
Rated 4 out of 5 by Great Location While my husband and I enjoyed our stay very much, we were very disappointed in several areas. We opted for the "green option" which I assumed meant no fresh linens and towels for our 3 night stay, not that the room would not be serviced at all. At no time was this information stated by any staff member or clear on the card in your room. It was when I stopped by the front desk to request that someone come by and collect our garbage was I told that they do not touch the room with the "green option". Instead of being told by the person at the front desk that someone would come by and pick it up, which is what I would have expected . I tracked down a housekeeping cart and asked the very nice housekeeper if I could put our garbage in her bag. NOT what I would expect for a WESTIN. We have stayed at several WESTIN's so I know what good service can be. VERY expensive room to not have your garbage taken and to have to call for fresh coffee to be brought up before the morning. September 22, 2013
Rated 4 out of 5 by Prime Location - College, Business, Shopping My family and I always stay at the Westin Copley. It is a great location for spending the weekend in Boston. We feel safe walking around the area. Newbury is just a couple of blocks away. Labor day weekend was a bit crazy helping my daughter move into Boston Univ. Thank you Jill, Meaghan,Jeremy for accommodations. September 3, 2013
Rated 3 out of 5 by 2nd time - not a charm We stayed here in the fall and enjoyed our stay. Room was clean and comfortable. Our 2nd visit in May 2012 was not the same experience. Room appeared to have not been cleaned/freshened up prior to our stay as well as bath tub had operational issues. I love location but based on last stay - will not be coming back. August 8, 2012
Rated 5 out of 5 by Memorable and meets all expectations Our stays at the Westin Copley Place are without a doubt something we always look foward to. The hotel is well managed and accomodating in every way. The accomodations and services are top-notch and well worth the price paid. This hotel distinguishes itself from all other area hotels in both service and amenities. September 4, 2012
Rated 4 out of 5 by This hotel stay Although the hotel has a great location, the check in service was terrible. It took us a long time to receive our room and once we got our room, the room stunk of smoke. We called house keeping to clean the room and they never showed up. We had to go back and forth with the hotel manager till we got another room. August 31, 2012
Rated 5 out of 5 by Excellent customer service Arrived early and front desk offered to have bell hop place luggage in room when room was ready. From the valet attendant to the front desk to the bell hop, everyone was friendly. Lamp on nightstand was slightly dustly but other than that I would definitely return to stay the next time I'm in bean town again. September 9, 2013
Rated 5 out of 5 by Weekend Am moving to Florida and wanted to spend a weekend in Boston before I moved. The Westin Copley was in the middle of everything - beautiful river view, great staff, Wonderful weekend! March 25, 2014
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