Rated 5 out of 5 Great Staff
A smaller SPG property along the Chicago River. While the hotel has limited views, they are okay; but the hotel is in a great location so it's all good. There were two weddings the weekend I was here, so I was unable to use a suite upgrade or get upgraded at check-in. However, the regular room I received was very nice and decent size for a downtown hotel. Katelyn from the front desk was very apologetic and really started my stay off great even without the upgarde. There is no pool at this property so if that is a big deal, select a differnet SPG property. The club lounge is nice and had good breakfast and appetizers.
July 1, 2013
Rated 5 out of 5 by Sasha1402 Short but Wonderful!
It was a short one-night business trip but it was a memorable one. Staff were genuinely friendly and helpful. It was my second stay at this hotel and the last time was a year ago but I felt like I have been there regularly. Lisa from concierge was very helpful and recommended a wonderful Asian restaurant called Slurping Turtle as I had wanted Asia cuisine. It was more than satisfying - Thanks again Lisa, I did not see you after that and could not thank you personally! The bed was very comfortable-as always with your Heavenly beds. Your service quality throughout my interactions with your staff was always friendly and warm. Will certainly recommend to anyone going to Chicago.
May 19, 2012
Rated 4 out of 5 by petander1015 Excellent Staff and Service
The staff at this hotel was extremely nice and very accomodating. When I checked in Selawe and the rest of the staff were all every pleasant and made sure I had everything I needed. I stayed for three nights, the first two nights were great, no problems. On the third night, I got a very noisy neighbor (throwing a very obnoxious party at 3am). The noise was loud enough to be heard throughout the floor. I was fully expecting to suffer through it or move rooms, but the security not only came up to get them to "turn the music down" but was there five minutes later the second they tried to start it back up again. I've never seen a place on top of things as quick as they were.
July 21, 2014
Rated 4 out of 5 by Kayla5 Good Luck with Free Parking Promotion
My boyfriend and I have stayed at this Westin before and were very pleased with the beautiful river view, comfortable room, marble shower, and location with fun places to go to nearby. Unfortunately this time we were not as pleased with the customer service. I received an email promotion that offered free parking with a coupon code. This is the reason why I decided to surprise my boyfriend with a weekend in the city. Unfortunately when I booked the room, the free parking didn't get transmitted in my reservation. The front desk would not take it off upon checkout. I feel like this promotion was a good deal and that is what made me book the hotel room. I wanted the discount applied to my account at the front desk because I didn't realize the deal wasn't applied to my booking at the time of reservation. The front desk offered no parking relief and I see I have been charged $69.00. I feel like we have been repeat customers and would definitely have stayed here again but the fact that I knew the coupon code and thought it was applied to my reservation and it wasn't... I think the hotel should have stepped up with better service and applied the discount.
August 25, 2014
Rated 5 out of 5 by Kmo13 Great location in the Chicago area
Hotel staff was the best . From Chris at check in to Diane and Lisa at Concierge desk, to housekeeping and Club staff. Hotel is an easy reach from the airport via train. Comfortable and quiet room.
August 7, 2014
Rated 3 out of 5 by HotelEventReview Hotel meets needs for event and town access
Good location, great staff and easy access to lots of Chicago restaurants, shops and activities. Was perfect location for business event.
August 23, 2014
Rated 3 out of 5 by Carlso1 This hotel needs to be updated
The hotel was not what I expected from a Westin. The rooms were very plain and the bathrooms needs to be updated. My shower head was loose and kept falling forward. The internet was slow and I never received a guest folio.
August 20, 2014
Rated 3 out of 5 by Craig68 A Westin "fan" is disapponted
Let me first say that I love the Westin hotels. I stay in them often for business, and am rarely disappointed. This was the exception. Great hotel, great location, and great view from my room. However, the room temperature varied greatly (even when the thermostat was as low as it could go). As a result...I woke up several times in a hot room...not a great night of sleep. For what its worth, I talked to others I was traveling with about this - and some had the same problem...others didn't. For the amount of money we were paying for the room rate, you would think this wouldn't be an issue.
April 30, 2012
Rated 5 out of 5 by Amy49 Relaxing
Room was quiet, spacious, and modern.
August 21, 2014
Rated 5 out of 5 by RATRAVEL Excellent!!!
Always great & worth it!!
August 1, 2014
Rated 2 out of 5 by Adi7 Unprofessional frontdesk staff
I have been a regular visitor to the Westin since two years, really like the place more so for its comfortable rooms than anything else. This changed when I tried to check in tonight at the frontdesk, due to some issues with the frontdesk card machine, my card wasn't accepted. Upon offering to pay by cash, I was refused a room for the night by the Manager on duty. This is easily one of the worst things a hotel can do to its more loyal guests. I ended up dragging all my luggage to a hotel nearby at 12 in the night (where my card magically seemed to work). Being a Platinum member, this treatment has led me to re-think my association with Starwood. As far as this Westin goes, I'm never returning back again!!
May 4, 2013
Rated 2 out of 5 by worker1 not as expected
My room (307) had carpets that were very worn. The room was poorly lit as well. Most disturbingly, the soundproofing was abyssmal. I could not sleep because the snoring in the adjacent room was as if the person was in my room. Further, 2 rooms on the other side were being used as meeting rooms. The "set up" of the rooms started very early and the staff talked loudly in the hallway.
August 18, 2014
Rated 5 out of 5 by Tracy08 Very clean and comfortable
Everything was very nice and clean as well as comfortable with all the amenities that you need in your room. Staff was pleasant at check in. Overall hotel was very nicely decorated and clean. All the staff we encountered at the door or the concierge station were very helpful and pleasant. Convenient to restaurants and getting out and about. Definitely would stay there again.
August 18, 2014
Rated 3 out of 5 by JoseJ123 No wifi. Poor buffet breakfast
Nowadays most hotel inlclude wifi access with all room tariffs, but theWestin. For foreing visitor without data services on their cell it is very important to have Internet acess. Rooms were pricy enough for not inluding wifi access.
The buffet breakfast was way below expectations for a Westin hotel
August 19, 2014
Rated 4 out of 5 by soss room
Lighting in bathroom very poor.
No pool was a disappointment.
August 20, 2014
Rated 2 out of 5 by Seth65465445 This hote has terrible service
I waw disappointed to be placed in a room with a broken toilet that took 5 hours to fix. The front desk was not responsive to my comp
August 18, 2014
Rated 4 out of 5 by cmg12 This hotel is in a great location
The hotel offers a key spot if you are looking for the ability to walk to many of the city's areas and sights. Very easy to get around from here.
August 16, 2014
Rated 5 out of 5 by hollywood1939 Always the perfect stay
My husband and I wanted a 24 hour babymoon before the arrival of our first child. We have stayed in various 4 and 5-star hotels in downtown Chicago, but we decided a few years ago to only stay at the Westin from that point forward. Regardless of whether or not a room rate promotion is taking place, it is worth our money to be assured of perfect service and an enjoyable stay every time. The best part about this location is the selection of food and entertainment within easy walking distance, starting with the Chicago River and extending to the nearby El stations that will take you anywhere your legs can't carry you. Oh, and become an SPG member - so worth it!
July 28, 2014
Rated 3 out of 5 by Minger Comfy business Hotel...
...but its little worse for wear.
The staff were very attentive and friendly which made my stay very comfortable.
I personally would have preferred if the rooms were a little more modernized, with my outlets for charging my electronics.
August 15, 2014
Rated 4 out of 5 by mizzou pros and cons
great location, conceirge was excellent. i called them before arrival. staff called me from home. gave me suggestions. then gave me their cell phone. pretty incredible. rooms were fantastic. And received an upgraded room with a smile. however, their breakfast buffet is embarrassing for the price. think on Saturday it was $18. asked waiter about pancakes/french toast. just told it is not part of buffet, if you want that addtl cost. Sunday buffet goes up to $22 and it really isn't much better. wireless internet connection was poor. amazing to me when I mentioned this during checkout i just got a head nod. no offer to refund the $9.95 per day fee. grown to expect more out of an SPG hotel.
December 8, 2011
Rated 5 out of 5 by Rebecca8 Made Our Anniversary Special
We appreciate the kind service we received from your hotel in making our anniversary so special, including the room upgrade (to a beautiful room) and the complimentary treat you left us when we arrived back to our room after dinner. The room was spacious and clean and the beds were so comfy. The staff are very professional and polite. And, although it was a little thing, we loved the hot chocolate you served to guests coming in from the December cold. We are planning a spring trip again to the Westin. This is also a great location to good restaurants and Michigan Avenue. Thank you to all the staff!
December 11, 2011
Rated 4 out of 5 by Donald3217 Cat. 5 ??????
Over all I like this hotel , but the hotel is listed as a Cat. 5 with Starwood and I just don't see it. The hotel is nice don't get me wrong, but I think it's more of a 4 rather than a 5. The other thing I did not care for is unless you are Platinum they don't seem to really care what you want. I have another stay coming up in July 2012 and I am crossing my fingers it's a bit better than last time.
June 4, 2012
Rated 4 out of 5 by Christy111 Very comfortable stay
Stayed here for a wedding which took place on the lower level. Everything was beautiful. The room was very comfortable. The only suggestion I have for the hotel is the bathroom was not bright enough. Otherwise, very clean and had everything needed for a great stay..
August 11, 2014
Rated 5 out of 5 by BMar49 Loved this hotel!
Wonderful ambiance - decor in lobby and guest rooms were great. LOVE the heavenly bed, and luxurious bath. Location is perfect - within walking distance of most River-North locations. Staff was extremely friendly & helpful – from check-in to check-out. I WILL be staying at this property again.
May 10, 2012
Rated 3 out of 5 by sandybean1 Leaking ceiling in bathroom
The bathroom ceiling was leaking water and bubbles formed on the ceiling room. I reported it to maintenance and nothing was done. I again reported upon check-out.
A pool would have enhanced my stay.
August 11, 2014
Rated 5 out of 5 by GD06 This hotel is easy to get to and is in a great place in the city
This weekend is a Christmas gift from our children every year. We enjoy staying at your hotel. I know what room we are supposed to get and they did not give us the room that my children paid for. I had to go to front desk and show them what was paid for (which I am sure they had right in front of them but didn't acknowledge it). She said there was no corner room available. After showing her the room confirmation all of a sudden one came available. Didn't much care for that. But I will still come back every year.
August 4, 2014
Rated 5 out of 5 Awesome Stay
This property never disappoints. Fantastic upgrade to a riverview on this trip. Club lounge has great snacks and service. Staff go above and beyond. A retreat in the middle of the city!
July 29, 2013
Rated 5 out of 5 by APeeler Great Location
I stayed for a conference and the location to dining and the north river area was excellent. I only wish I had extended my stay! I would recommend this hotel in the future!
May 29, 2012
Rated 5 out of 5 by Manju Best Starwood in Chicago!!
The hotel and staff are amazing
May 28, 2012
Rated 5 out of 5 by Markontheroad Gem in the heart of Chicago
Lisa is an exceptional concierge who is resourceful, listens, and does everything she can to accomodate a guest.
And Jonathan as a manager is excellent.
Even during a busy convention weekend he's able to focus on a guest's needs and ensure everything is taken care of.
The hotel is very well maintained with warm employees. When walking to a room I think it's nice when house keeping actually looks up and says good morning!
I just wish there was a pool at this hotel, but other than that it's a superb facility which would satisfy a discerning traveler!
June 6, 2012