Rated 4 out of 5 by EnvoyBoy Solid Suburban Option
First, don't let the name fool you. This hotel is not close to the center of Toronto. Took me 25 mins to drive to the AGO with no traffic on a quiet Saturday morning. That said, it's in suburbia and there are probably ten family-friend, inexpensive restaurants to which you can walk. Parking was plentiful and check-in was great and friendly. Room was standard Westin fare although the bathroom a bit worn and the shower stall far too small for the hardware of the heavenly bath. Towels could use replacing. As a plat was upgraded to a corner room with a very shallow balcony but nice views of the city in the distance. Only significant complaint was being woken up by housekeeping at 9:30am on a Saturday on the day of check out. Not happy! Don't they coordinate with the front desk to learn when a room has been vacated?? Solid location and got a good, last minute weekend price. I'd return.
December 2, 2013
Rated 5 out of 5 by beryb pleasant stay but far from downtown
Positive: Courteous staff, clean, spacious room, super comfy bed/pillows, taxis on site readily available, nearby bus stop which takes you to subway and on to downtown in about 35 minutes), in-rooom items such as coffee maker, fridge, hair dryer, etc.
Negative: distance to downtown, shower curtain smelled moldy, not so nice view from room 508, difficulty using wifi
Didn't use any of the on-site facilities like pool or gym.
Dinner at Katsura- chef was entertaining, food was good, but not quite worth the expense.
July 7, 2014
Rated 1 out of 5 by SanFranGOLD Not up to Weston standards at all
Lobby is nice- that is the only good part. Even in an upgraded deluxe room, the quality is awful. It's an old motel disguised in a Westin lobby. Housekeeping, restaurant and gym below (way below) average Westin standards (which are not too high to begin with). Avoid
February 14, 2013
Rated 4 out of 5 by NigelB Quick, but pleasant, stay
Had to make an emergency trip to Toronto and for travelling convenience, stayed at the Westin Prince for the first time.
Everything was great with the room and common areas. It was a long day for us, but staff were friendly and helped us out quickly and efficently when needed. We had a great dinner and breakfast at the hotel. Food was very well prepared and good value for cost. Food services staff were very friendly as well.
The only negative was paying for parking at a suburban hotel, where more than 50% of the lot was empty. The cost was't over the top for parking ($11 - self park), but disappointed a fee was charged.
I would absolutely stay here again if I was in the area.
March 26, 2012
Rated 3 out of 5 by Scotty1264 Horrible welcome
I am an SPG Platinum member and I travel for business to Toronto very often for business. I decided to try your hotel again after staying there 2 summers ago.
Last Monday , on my way to Toronto, I got tot he airport and realized I forgot my wallet. I had $240 cash with me , so I realized I couldn't get a rental car but would have to taxi my way around til I got my wallet. So I called my assistant and asked her to courier my wallet to Toronto at the ad agency where my meeting was, so I'd have it next morning (Tuesday).
I thought that being an SPG Platinum member with my Credit card number on file, there shouldn't be any issue checking in to the hotel. I was very wrong.
Upon check in, I explained the situation to the agent, showed her my passport and explained my wallet would be arriving on Tuesday morning, and since I was staying for 2 nights, I would present my credit card when I got back to the hotel on Tuesday night.
The agent refused to check me in without a card. So then I asked for the Front desk manager. She told me I would need to pay for the full amount of the room in cash . I only had $170 left after cab fare, and the room was $189 plus taxes. She said the hotel policy is for the room to be prepaid with a credit card, or cash and that this was policy . I asked what options I had and she said there were no other options. After persistence on my end, she then asked if they could email my wife and have her transfer money to the hotel. When I offered her my wifes address (hotmail), she then said that only business emails would work. This sounded very odd to me.
After more pleading from me, they agreed to take $120 fromme, leaving me money for food and cab fare to the subway the next day. This whole process took 15 minutes.
Needless to say, it was very upsetting and not necessary whatsoever. I felt terrible, like some kind of criminal and I couldn't believe how they could treat a loyal guest so rudely. Both the manager and the agent were very cold and uncaring, showing no compassion whatsoever, and only interested in getting my money,no matter how much I reminded them they had my Mastercard number on file, that I'd have my wallet next day ( I even offered to show them the email confirming my wallet being couriered, but they declined)
My hotel room is my home away from home when I travel, and when I check in to a hotel its nice to be welcomed warmly.
This is by far the worst front desk experience I have ever had, and in my opinion , its a clear example of employees not being empowered to do the right thing.
I highly doubt I would ever stay at this property ever again but I hope you are able to rectify this so if anyone else has this issue they don't have to suffer the treatment that I received.
December 15, 2012
Rated 4 out of 5 by Noplugs No power plugs
Although I really like the SPG brand. I am forever amazed at how little power plugs you have in your rooms. The plugs in the lights never work, and the others are always blocked by TV units or beds.
My room was 404 and I had to pull the king sized bed out, unplug the lights and plug in my charger for my iPad and iPhone. Rather inconvenient don't you think? Not to mention there is nowhere to plug in the iron!!!
With today's electronic world of business travellers carrying iPhones, iPads and laptops I would expect hotels to follow suit. Maybe a power bar in each room?
February 14, 2013
Rated 3 out of 5 by Mely Not the usual Westin experience
I was disappointed in how long it took to check in - 10min per person is WAY too long! There was a huge line up and only 2 ppl doing the checkin's (one was in training). We had a wedding to get to and this made us have to really rush to get ready. Only 1 of my 3 rooms was ready at 1pm (expected). When we came back after the service at 4:30pm, one of our rooms still wasn't ready and we heard a lot of other ppl from the wedding saying there's wasn't either. ppl were storing luggage in their rooms for those ppl that didn't have rooms. Others were given room keys to rooms already occupied (!?).
And honestly, that was the hardest heavenly bed I've ever slept in.
Oh - and I was also charged too much for one of my rooms. Sigh
Not the experience I was hoping for with the Westin. The only reason I said I would recommend the hotel is that the options are limited in that area.
August 25, 2014
Rated 4 out of 5 by Grannie70 Good begiinnings
It's a fine idea to issue a $5 gift card for agreeing to no housekeeping for a day. I would prefer to have the room tidied, with the same sheets being used. Even that should save the hotel at least $5.
The printed cards are a discreet ecological green, but are hard to read. A deeper ink is needed.
August 25, 2014
Rated 4 out of 5 by WGW27 Should include internet in suite.
I was very suprised that the Westin still charges for WiFi use in the suite. I have travelled a lot the past 3 years in Europe, Canada and the US and have found that it is now standard to be offered complimentary in all hotels from modest to five star . For the amount of time I needed it, it did not make sense to pay the fees being charged but at the same time it was very inconvenient to always have to go downstairs. This will definately influence my decision to stay here again.
June 11, 2012
Rated 1 out of 5 by paball Mistakes made
What looks to be a beautiful property, just did not live up to our needs. It was our 20th anniversary and sadly our room did not work out.
Everything was fine until the first of two nights. The room temp said it was going down to 60, but it was very warm and we could not sleep. I informed the staff and had a card in the room that said they fixed the problem. The 2nd night was worse. Very warm and had a very hard time sleeping. After the first day our room was never cleaned. I asked a maid in the hall and she said that her shift was over. We went out to dinner and when we got back the room was half cleaned. No towels. I called for towels and they never arrived. I called the next morning and it took 30+ minutes.
For a hotel of this caliber, these mistakes and problems should not occur. Pretty sure our 40th will not be there.
August 29, 2013
Rated 3 out of 5 by pjpink My room did not get cleaned on the 2nd day
Given the supposed caliber of the Westin name, I was very disappointed that my room was not cleaned on my second day. While I understand not changing linen, I do not understand not emptying trash or restocking the in-room coffee. I arrived back too late that evening to remedy it. I was offered the standard 500 extra points for the normal "instruct not to clean" but seemed like a meaningless gesture.
August 14, 2014
Rated 5 out of 5 by Shazzam An Oasis
We were pleasantly surprised by our stay with The Prince in Toronto. It was truly an oasis in the frenzied weekday actives which took us to toronto in the first place. First impressions were indicative of a calming experience. the food was ver very good, and especially appreciated the breakfast brunch. An exceptional value. Very competent staff at every turn! A great spot to unwind and recharge, away from the bustle of downtown Toronto and yet, so close!
Thank You and so does our dog!
August 8, 2014
Rated 4 out of 5 by Chris Very nice hotel
I am always very happy with the room and service. It's the little things that I appreciate. The coffee is replaced each day. Even the desk pen was replaced after I took it with me on the first day. Very clean hotel and the staf is exremely freindy and helpful.
The only small complaint is the temperature of the rooms. There is a draft and I had to keep the heat turned up to 80.
Other than that I have no complaints.
February 15, 2013
Rated 5 out of 5 by MAS4887 I love the Prince
I always enjoy staying here and this saturday was a bonus as I was the starwood guest of the day. Which in itself is lovely but it was especially nice as I had driven through a blizzard from WIndsor to take my 87 year mom to dinner and a movie. What was normally a three hour drive took five and I was seriously questioning my judgement. So, to be treated with an upgrade was wonderful. Just a great oasis as always
February 4, 2013
Rated 5 out of 5 by 09090909 The hotel staff was extemely helpful!
The staff was helpful and knew the area.
August 19, 2014
Rated 5 out of 5 by Real56 Country Club in the City
From the moment I drove in the lane, I knew I would enjoy my stay, The building and grounds are well maintained and my room was sooo comfy .... but I had to go to my conference! Great facilities - awesome food!!! Just want to know how you managed to have the 3 deer wander through the garden as a welcome distraction during the boring part of my course!
September 13, 2013
Rated 4 out of 5 by SHS34 Stay here frequently on business
I stay here often when I'm in Toronto on business. The hotel, facilities, rooms and staff are all quite good. The little touches are appreciated.
A couple of minor details: The pillows provided are generally feather pillows. As someone with severe allergies, I normally request synthetic foam pillows, which your housekeeping staff is happy to provide, but they are almost invariably old and lumpy and uncomfortable. Also, there aren't readily accessible electrical outlets to plug in devices like phones and laptops to charge. There's one at the desk, but the others are all hidden behind heavy furniture.
Aside from that, a good place to stay.
May 15, 2014
Rated 3 out of 5 by J5542 Uncomfortable temperature
This hotel was uncomfortable in all the common areas. The temperature was stifling.
The bar, the restaurant, the meeting rooms where all very hot. The bar was so hot I was sweating. So I just left. The picture quality on the TV is a joke, it was like they where using rabbit ears for the signal. Most unpleasant stay due to lack of air conditioning.
June 26, 2013
Rated 5 out of 5 by webber1177 Staff is excellent
This is our 10th stay at the Prince and Lidja normally takes care of us. Clara more than filled her shoes and the entire front desk staff was beyond excellent. Leroy, Ernie and Steve were their congenial best.
Only the menu and food at the coffee shop still needs improvement.
We will certainly stay with you on our next trip to Toronto..
September 2, 2013
Rated 5 out of 5 by mxmum5640 The conference facilities and service are superb!
Friendly service, nice facilities, and a good selection of menu choices.
May 7, 2014
Rated 1 out of 5 by Awful Awful stay
The hotel was old and dated. The rooms were disgusting. Old carpet & furniture. Chipped and wornout furntiture and caprets in rooms. Room smelled old. Bathroom needs total renovation. Ventilation systems was noisy and inconsistent. We feel itchy after stay. Attended a banquest and brunch at hotel. Awful too.
March 11, 2013
Rated 4 out of 5 by TP007 Nice for weekend stay
Nice amenities. Good location if driving except there is a separate charge for self parking a vehicle. It is nice to have access to the tennis court. Fitness desk staff was helpful. It would be nice if there were a sign up sheet for tennis courts. Bathroom seemed small; showerheads seemed lower than normal.
August 9, 2012
Rated 5 out of 5 by linda Linda
Front Desk people are angels. Milia was our contact person and she was terrific.
I will say that I was surprised at how much in excess of the room rate you "hold" on check in. I hope no one is close to their credit limit when that happens. Good thing I used a card with plenty of credit limit!
February 19, 2013
Rated 5 out of 5 by Mount13 Our stay was pleasant
We were satisfied during our short stay at Westin Prince Toronto, as the environment within and without the hotel was beautiful and very nicely maintained, the room was clean and pleasant, and the personnel at the front desk and for the service was kind and very helpful.
August 8, 2013
Rated 5 out of 5 by Lily92 A Relaxed and Welcoming Place
We stayed two nights at the Westin Prince in Toronto. From the moment we arrived, to our departure, the staff (including housekeeping) was so welcoming and helpful. Our room was large and very clean with the most comfortable beds. The outside grounds, with their beautiful flowers and walkways, the pool and tennis court all added to our sense of relaxation. Indoors, we enjoyed fine dining and at the end of the evening a nightcap before bed. It was truly a home-away-from-home. I sincerely recommend this hotel and hope to return soon with our extended family.
July 21, 2014
Rated 5 out of 5 by Tara35 No stone left unturned
The Prince met and exceeded my expectations. I felt well taken care of the whole time and while nothing arose that needed tending if it did, i knew who to ask and feel it would have been done. Staff were approachable whilst not being overbearing.
February 19, 2013
Rated 5 out of 5 by MAXIMUS21 My stay was just SUPER!
The whole week that I stayed at the Hotel was just SUPER, the whole staff made sure my stay was great and they aswered all my needs! For the last 25 years each time I go, I feel just like home!
December 2, 2013
Rated 5 out of 5 by kishun20 good hotel for business stay.
Very good hotel,I have been staying there for the past 5 yrs and I do enjoyed the hotel services especially the Concierge .Mr.leroy miles and Mr. Ernie Cohen. They should be commended for there excellent service they offer.
August 11, 2014
Rated 2 out of 5 by Pat7 Decent hotel but staff ruin it
Good clean hotel, good area and relatively clean. Staff however leave a lot to be desired. Front desk was disorganized and un helpful in resolving problems.
November 6, 2013
Rated 4 out of 5 by csrwas Good location for business travellers
Fast check in/out, service was a bit on the slow side for dinner upon arrival Sunday evening but fast and efficient for breakfast during the week. The breakfast buffet was generally good, however, some of the hot items were barely warm. The room was spacious, however the bathroom was a bit cramped. The bed comfort was average and too firm for a good rest. Internet access was good but pricey. Get a rate with free Internet if you can which I did. If you're looking for an indoor pool, you'll find one outside, and quite the maze to find it. There is a nice outdoor area in the back for sitting with chairs backing onto a forest with shade for relaxation. Overall, a good stay but room for improvement with rooms looking a bit tired.
July 16, 2014