Rated 5 out of 5 by RJ64 Excellent as always
We stay at the WBC frequently for both entertainment and business purposes in downtown Detroit. The facilities, staff and service are always excellent.
July 21, 2014
Rated 5 out of 5 by rb51 this hotel has great features
Everything was great and in order.
Food was excllent
July 21, 2014
Rated 4 out of 5 by CalBears06 Best SPG Property in Detroit
I travel to Detroit for business on a weekly basis and have stayed at the Book Cadillac over a two dozen times, 40+ nights. This review is based on all of my stay experiences at the hotel:
+Front desk and concierge staff are always professional and responsive to my requests
+Rooms are generally in good condition and housekeeping do a great job with cleaning the rooms. I use Green Choice for the bonus points.
+Roast Restaurant in the lobby is one of the best restaurants in downtown. Room service food is also very prompt and generally pretty good.
-Valet is hit and miss, the wait could be 20 minutes if your forget to call down in the morning.
-Concierge lounge has limited hours (not open on Monday and weekends) and the selection of food/beverage is limited.
-SPG suite upgrades are rarely offered automatically. The hotel is very popular with frequent travelers and I suspect they don't have enough suites to upgrade all the Platinums let alone the Gold. However, the few times that I did specifically asked for a suite upgrade, the front desk was able to accommodate it.
-High speed internet speed could be really slow in the evening. (You have to pay for internet unless you have SPG status).
July 20, 2014
Rated 5 out of 5 by Goober01 Gorgeous hotel w/friendly staff
From arriving at the front door you are made to feel welcome. There was a line at check-in, but staff was very courteous. Was disappointed in the prices at the restaurant especially when staying an extended period of time. Also, did not like room being cleaned at 5:30 pm. Event food not tasty. Loved the security everywhere..felt safe
July 18, 2014
Rated 5 out of 5 by moco99 Historic Hotel with Modern Insides
I was in Detroit for one night for a business trip and wanted to stay here.
The outside has that historic feel, being originally built in 1924. However, inside it has one of the nicest interiors I've been to lately. Some Westin properties are in need of some remodeling, this one is great!
I didn't stay long enough to try the restaurants, although a local coworker said Roast is great. I was happy to see an Executive Club at this Westin, which is rarity compared to it's big sister chain's Club Lounges.
Not sure if I'll be back to the Motor City soon, but if I do I will come back to this property.
July 11, 2014
Rated 5 out of 5 by jpg54 Great downtown location
Excellent service all around. Staff extremely helpful and they care about their work.
July 18, 2014
Rated 5 out of 5 by MacDaddy14 Always Excellent
The Westin book Cadillac is the nest in Detroit.... Large nice rooms, excellent facilities and superior service, even better than the usual Westin service....
July 17, 2014
Rated 2 out of 5 by 767300 dissapointed
We check in I am a platinum they do not give us the suite, check and a suite was available unfortunately had to run out for bus dinner. Next day left early for meeting
4pm my room was not done. Called SPG complained that a suite was avail and I should be changed rooms to my suite. Mgr calls changes me to a suite, Why don't the hotels follow spg policies we have waited long to get this status. This is not the first time this happens. Looks like SPG should punish hotels not following what spg advertises\.
July 13, 2014
Rated 5 out of 5 by Mickey7146 Very Nice Room
The room was very clean and spacious. The decor and furnishings were very nice and accommodating. I will definitely recommend this hotel and stay here again!!!
July 17, 2014
Rated 2 out of 5 by ed522 Not to my expectations
I fell this hotel could and should be run better.
July 16, 2014
Rated 4 out of 5 by kRoz11 Definitely has some perks that we enjoy
The hotel: We love the bed, shower and a special check in process that we had received. Every one was kind as well as professional except the waiter at the outside portion at 24th grille. Served 2 other couples consistently, yet never approached us, We were very disappointed that the potential of wearing Tiger gear my have noted that we were unworthy - even though I had stayed their multiple times over the years, At end of night, waitress in inside of bar area to the right of check out was extremely nice and would appreciate her disposition at every meal
July 7, 2014
Rated 4 out of 5 by FitnessGuest DO not publish as a review - this is feedback for the hotel
Would like to see the new machines in the fitness center have the TV channels programmed into the interface so that we can see them when we want to find a particular cable channel or network.
Would like to see some reasonably priced food in the hotel. Prices in the bar, 24 and Roast are all similar. Make one more moderately priced!!
July 11, 2014
Rated 5 out of 5 by AnnaC Elegant and Safe
This hotel has been beautifully renovated by Westin. It's reflective of an elegant style from Detroit's earlier days and is located in the heart of downtown. The hotel provides a safe environment and was a bustling center of activity. The Motor Bar is exceptionally lovely. Our room was very nice and provided a beautiful view of Detroit's skyline. (Yes, downtown Detroit has some desolate areas but also has areas with families and business people moving about the city). The parking ramp behind the hotel was a good place for overnight parking. The city's great museums and athletic venues are a few minutes away and enhance a visit to downtown Detroit. Would highly recommend staying here!
July 1, 2014
Rated 4 out of 5 by OhioMike14 Great Hotel ...but.....
I stayed overnight for a quick holiday get away. The hotel is very nice. The room was great, clean, and rather spacious.
The only problem was when I received my final bill there was an additional night of valet parking charged to my credit card. I was kind of shocked that the bill summary clearly showed that I checked out at 11:52 AM so how could I have an overnight parking charge? I called the hotel and was directed to another department where I could leave a message and they would get back to me within 3 DAYS!!!??!! I wish I could overcharge my customers and hold on to their money for 3 additional days. Now in fairness, perhaps the recording allows for weekends. On the same token, this is not rocket science and somebody at the hotel should be available and able to handle what is an obvious mistake at any time.
July 7, 2014
Rated 4 out of 5 by CJLQuips Outstanding property, with excellent people reprsentating the property
All needs were met. Jeff VArley is an outstanding representative
July 10, 2014
Rated 5 out of 5 by Imsuperman Highly Recommend!!
I have stayed at The Book Cadillac several times, usually when attending a sporting event downtown. Being so close to Ford Field and Comerica Park is great you can walk to the games. The beds are Amazing!! after a day at the game.
July 8, 2014
Rated 5 out of 5 by JimH106 The Westin Exceeded our expectations
The room and the view were awesome, it was very clean, spacious, luxurious and we had a view of the Detroit River. We will be back!
July 8, 2014
Rated 5 out of 5 by Dianne55 Birthday treat
This hotel is beautiful and very comfortable. At check-in they asked if we were there for a special reason. When my husband told them it was for my birthday, they upgraded us to a suite which was very impressive. We had a fabulous meal at Roast and a great night's sleep in our lovely room.
July 6, 2014
Rated 4 out of 5 by Yan20 great features but lack of responsiveness
I forgot my ipad charger in the room, I called the same day at 10pm (we did checkout at 3pm), it took me 3 more calls and another day to finally have someone calling me back mentioning they were not able to locate the charger. This small issue writes off some of the very good quality of the staff hotel and features. As a GOLD member for the 4th years in a row I was definitely expected more service on this issue. Any commercial gesture will be welcome.
July 3, 2014
Rated 5 out of 5 by hudson13 This hotel is perfectly located, comfortable and accomodating staff
We used the Westin Book Cadillac in Detroit, Michigan for guests of my son's wedding. The location is perfectly located for many Detroit Venues. The staff at the hotel were very pleasant and helpful. The rooms were large with awesome views and the beds were beyond comfortable! I would definitely recommend this hotel as a perfect place to stay and am looking forward to returning in the future.
July 4, 2014
Rated 5 out of 5 by lawnun great hotel
I love the fact that the rooms are spacious and all different.
I wish the rooms had better lighting and working plugs and that there were a few amentiies like shower caps
July 4, 2014
Rated 5 out of 5 by slbf energy of all staff for hotel and detroit
night prior to arrival supervisor assured would have access room with walk in shower.
arrived in room toilet was "running" checked to determine would not flush reported and was fixed within in 20 minutes.
service bar locked and inoperable. called to find out how to use was wanted to store yogurt. was told they would send up refrigerator at no charge. refrigerator never arrived and was not told not available. did not find ice bucket to use as alternative.used dry cleaner bag . ice room dark and not sure was operating. got ice and placed in blue recycle bin. did appreciate response of all staff and enthusiasm of staff.
June 21, 2014
Rated 5 out of 5 by lt145678 lg12345
thanks good job thanks good job
July 4, 2014
Rated 2 out of 5 by badtime Major Hassle
Late check in 1st night, desk clerk quite unpleasant. Needed to go desk and replace keys several times. Was not put near rest of party(although did request and checked in a night before everyone else) Never received gift bag left for us, (again , asked and was told would be delivered to room) Last night of stay our room was never cleaned. Returned to room past midnight to wet towels and unmade bed. Charming!
June 30, 2014
Rated 2 out of 5 by BillieSue This hotel needs improvement
I've stayed at other Westin hotels and have always been pleased. However, this Westin left me disappointed. The housekeeping services were slow and non responsive. The room was not as clean as I would expect.
July 2, 2014
Rated 4 out of 5 by sheshswa Great service but facilities and comfort needs to be improved
The Book is a very convenient hotel for me and the service is Excellent as I would expect from any Starwood family hotel. I recently had the privilidge of staying at the DTW Westin and I must say the bed and facilities appear to be in remarkably better shape. I realize some of this is likely driven by the amount of traffic through the Westin Airport (higher revenue means more funds to upgrade ammenities with), however, I encourage the Westin Book Cadillac to take stock through a random sampling of their rooms and start replacing towels, comforters, sheets and older mattresses as deemed necessary. I think it will greatly improve the preceived quality of this pretty solid hotel.
June 20, 2014
Rated 3 out of 5 by karen224 could be better
Hotel has potential. Lounge should be open all weekend. cleaning cart left in hallway for 16 hours. room service left outside rooms all day/night. I was locked out of my room and called security which took 24 minutes. I called down for rollaway which front desk forgot about and it took 2 hours which was terrible at midnight.
the club lounge staff is excellent. The bell guys were very efficient. Restaurant is great/breakfast. also ebony and Ivory were both great!
June 26, 2014
Rated 5 out of 5 by suzwriter A Pleasure
Well run, great restaurants, quiet location, comfy comfy beds.
June 30, 2014
Rated 3 out of 5 by Ezmo14 Ezmo's Likes & Dislikes
The room was spacious and the bed comfortable. Bathroom fine and shower excellent. However, zero towel racks, except in shower (how about one by the sink?) and no light in the shower so a bit dark. Television huge. Desk large and plenty of outlets to charge devices. However, get rid of in-room phone. At 2:30 a.m. the unit began loudly beeping when a battery was fizzling. I could not pry off the back and remove the battery and took the portable phone to the front desk at 4 a.m. to get rid of it. Not much sleep after that.
June 22, 2014
Rated 2 out of 5 by jasper84 No Showerhead, Staff Uncaring
I love Westins but will not return to this one. The room had very loud climate control that kept me up all night. What's worse, I was unable to take a shower because there was no showerhead installed! I had an early meeting and didn't have the time to wait for them to install one. I went without a shower to an important business meeting. The staff offered no compensation for my inconvenience and couldn't have cared less.
December 5, 2011