Rated 4 out of 5 by TravelingEurope Venice, Italy Europa
Room was spacious, clean, and tastefully decorated. Staff was attentive, though at times a bit direct. Location of hotel is central to St Marc's Square, and they offer complimentary shuttles to Murano Island. However, room was not ready when we arrived at 4:00 pm, internet was intermittent at best, shower water drained slowly, no shuttles to train/airport, windows didn't open,
July 15, 2014
Rated 5 out of 5 by thelawman Place was great!!
The hotel is in an awesome location on the Great Canal and was wonderful. Our suite was great and they use ETRO products! I wish the gym was bigger but it was still good by European standards. I have been there twice and would highly recommend the hotel!
July 14, 2014
Rated 5 out of 5 by james111 stay
great location helpful staff very nice room
July 15, 2014
Rated 4 out of 5 by Van50 The hotel exceeds my expectation
The hotel has a central location and a beautiful view of the Grand Canal. We had a great stay in Venice and very much appreciated the excellent service from the hotel staff.
July 11, 2014
Rated 4 out of 5 by KYao Great Service
I don't usually write reviews but I decided to write this one to thank Lisa at the front desk for her friendly service and help to my family. The facilities at the hotel could use a little update but given that this is such a historic property, it is unfair to compare it against the standards at newly built hotels. Overall, the service is outstanding and I would certainly choose to come back again.
July 8, 2014
Rated 5 out of 5 by Lynette20 Fabulous location fabulous hotel
Service is outstanding, staff are just lovely
July 7, 2014
Rated 5 out of 5 by BobR62 For me, it is like going home.......
I stay at this hotel every time I travel to Venice, which is a lot (I've been four or five times in the last three years alone). I wouldn't think of staying anywhere else, and consider it one of the three or four hotels in the world I really look forward to returning to. The location simply can't be beat.....it is in a little, quiet oasis of its own, but literally a stone's throw from San Marco. The Concierge staff and desk staff are real professionals and wonderfully warm, and they are a VERY comforting sight to see upon a return visit! The buildings are magical as far as I am concerned.....from the minute you step off the water taxi onto their private dock, and walk into their gorgeous marbled lobby area, it feels like you are transported to another time and place. The postiioning of the back of the hotel -- which is on the Grand Canal -- and the front -- which is at the end of a labryinth of alleyways, means that you are in your own special cocoon when you stay here -- no throngs of passers-by or tourists -- unless you count the boats and gondolas on the canal! I can't wait to get back -- and I don't have to wait long as I am arriving again in about 10 days!!!
March 19, 2012
Rated 4 out of 5 by GRP1921 Great Home Base
My wife and I stayed at theWestin Europa for three nights in September. We had a wonderful stay in a large room, even though we were staying for free using SPG points. The hotel staff were very friendly and the hotel is ideally situated for going shopping, enjoying the activities within San Marco square or taking a tour of the grand canal and accompanying canals. I would gladly stay here again.
December 9, 2011
Rated 4 out of 5 by Rajit Great experience
We stayed at the Westin Regina for 3 nights and were very pleased with the facility and staff. The property is luxurious but not opulent. The location is really excellent, being just a few minutes away from Piazza San Marco. The staff are very courteous and helpful and made our stay that much more pleasant.
July 4, 2014
Rated 5 out of 5 by Rich Vacation
The hotel was excellent. Room and service were outstanding. Had a great time.
July 5, 2014
Rated 3 out of 5 by Racy36 La Dolce Vita....?
I don't think so.
Venice was wonderful, but the Hotel staff lacked any joy
July 3, 2014
Rated 5 out of 5 by OTraveller A Great Hotel in a Fantastic Location.
If anyone is looking for a really good - no I mean great -hotel in a remarkable and beautiful City with the perfect location (on the Grand Canal and just minutes away from Piazza San Marco), and great staff (especially in reception and the bar – but in truth shouldn’t leave anyone out ) in a lovely building which makes the most of its location – look no further. It is here with the Westin Europa and Regina in Venice. The hotel even has links, via a complementary shuttle boat service, to the Lido which leaves from a landing stage in front of the hotel, on the Grand Canal. Myself and my wife had a great stay here in August 2011. We were given a lovely room with a small roof terrace. We enjoyed it so much we have booked again for a stay in a couple of weeks time, I would happily recommend the hotel to anyone. Thanks to everyone at the hotel for a great stay! - and looking forward to many more in the future.
July 9, 2012
Rated 5 out of 5 by Krstory1 Great hotel with perfect location and beautiful views
We have enjoyed our stay at this hotel many times. The location is great. The staff is friendly and helpful. The rooms are perfect.
June 30, 2014
Rated 5 out of 5 by Shirley12 Excellent Venice Experience
This was our second stay at the Europa & Regina. Happy to report the second stay was just as wonderful as our first visit! The location is fantastic, the staff are great, the morning breakfast buffet I would highly recommend.
July 11, 2012
Rated 1 out of 5 by DisappointedinVenice Worst Westin I have Ever Stayed At
Avoid room 524. The room didn't meet the description given on the website: "Marble bathrooms and the Westin double headed Heavenly Shower®." We had a shower without a bath tub. We did not have a double headed shower. The shower was smaller than a phone booth and leaked water all over the floor after each shower. Sink made of synthetic material that clashed with the beautiful white marble on the walls and floors. No decoration on the walls. Dark, drab, decor. Terrible. Excellent location. Terrible service.
October 20, 2012
Rated 5 out of 5 by SMS777 Location, Rooms, & Staff
Just returned from part business, part pleasure trip to Europe. This was our third stay at the E&R in Venice, and once again it did not disappoint. Very friendly & warm welcome from Lisa at the front desk (that's the kind of employee I want in my businesses!), room upgrade for SPG gold, bags transferred promptly, and we were off to another magical stay at the E&R. This is easily one of my top five hotels in the world, and I travel very extensively, and stay only at 5 star hotels. The combination of location (it doesn't get any better than this), rooms, staff, and service make the E&R one I can't wait to get back to. I really do NOT understand some of the negative reviews on here. We are four for four, and looking forward to many more times of tying time here with future Europe business trips.
October 2, 2013
Rated 3 out of 5 by Sjpvac Gorgeous Hotel - Not so great rooms
Stayed here two nights post cruise to celebrate an anniversary occasion. Hotel lobby and area is spectacular. Breakfast on the canal was also.
Unfortunately, asked for a canal view and a king size bed. As a plat, got a handicapped accessible room which had a huge bathroom but the two twin beds were barely pushed together and were made up as two individuals which did not allow for sleeping together without falling through the beds as they were not tied together in any way to keep them from separating. No anniversary celebrating for that stay.Did get a note and piece of cake though from the manager.
May 22, 2012
Rated 1 out of 5 by PWFK Very Disappointed
I stayed for 3 nights in November 2011. The attitude of the staff were surly and generally unhelpful. When we arrived we were not greeted with a smile or other pleasantries but were curtly told that our room would not be ready for 2 hours and suggested we came back. There was no attempt to show us the faciities of the hotel or suggestion that we could obtain refreshments in the bar or elsewhere. The hotel room was very small and after moving rooms found black hairs on the bathroom floor and bidet. One of the vases in the room had a large chip out of it and the hotel looked shoddy. We did not eat in the hotel as there were sparrows flying around inside the hotel including the bar area where food was being prepared - clearly unhygienic - very disappointed with the hotel and not the usual Starwood standard.
November 30, 2011
Rated 5 out of 5 by Jimmy A wonderful hotel on the Grand Canale
We stayed five nights during our visits in Venice.
The location is great, right at Grande Canale. And was only steps away from Piazza San Marco. There were so many great high-end shops around. And many choices of eateries around as well.
We had a spacious corner suite, well appointed.
The breakfast buffet at the restaurant was one of the best we have had, abundant and fresh and delicious.
The staff was really helpful, courteous and very professional.
The hotel stay is one of the highlights for us during our visit to Venice in the end of Febuary during Carnival!
March 8, 2014
Rated 2 out of 5 by kram Poor guest services
I have stayed at many good hotels around the world, and I feel that the staff ( maybe it is a sought after destination and hence the lack of effort) need to me more customer friendly. the quality of the food also left a lot to be desired.
Definitely one of the low points of my SPG stays.
March 28, 2013
Rated 5 out of 5 by EA19715 Italy Trip
This was the final stop of our Italy tour and it couldn't have been better. The staff were excellent, accomodations we excellent, location was perfect. Will definitely be back!
Thank you Europa and Regina Team!
June 23, 2014
Rated 2 out of 5 by chef2000 Not what expect from a 5 star hotel
Room was dirty, not well kept up.
There was rotting wood in several locations in room. Staff was not friendly. The room was extremely hot and was told that there was no AC and was given a fan. Room was left with dirty dishes one day and without toilet paper.
November 27, 2012
Rated 5 out of 5 by jefin Beautiful suite, but without a canal view
The hotel is beautiful and ideally situated for sightseeing. We thought it was an excellent value for Starpoints, given the high price of hotels in Venice.
Our only complaint was about the suite options: I was celebrating a special birthday during this visit, so I contacted the ambassador team 3 months in advance and used a suite upgrade to ensure we got the best room available, preferably with a Grand Canal view. Instead, despite much correspondence with the ambassador team, we received a one bedroom deluxe suite, which faces a bland interior courtyard. We were disappointed that some of the hotel's nicest rooms lack a view of any kind. If using a suite upgrade, double-check your preferences carefully.
That said, our room was enormous, incredibly well-appointed, and completely peaceful & quiet. And the manager sent a very nice chocolate cake and bottle of prosecco. The breakfast terrace on the Grand Canal offers fantastic views of all the action, and the food and service were excellent. We've found that Westins in Europe are a cut above Westins in the U.S., and this property was no exception.
June 23, 2014
Rated 5 out of 5 by NELKAY My Venice vacation
My wife and I spent 3 days in Venice for a romantic vacation. The hotel was very good with an amazing location. Morning breakfast was outstanding overlooking the grand canal. The room was spacious and clean.
September 28, 2012
Rated 5 out of 5 by Hubster A wonderful 3 days in Venice
We genuinely enjoyed the Westin Europa and Regina, The room was tremendous and the view from the sixth floor was pretty amazing looking over the rooftops of the city. I guess the thing that stood out the most was the beautiful view from the dining location. It was a breathtaking spot on the water. Everyone was very helpful, although one of the concierges seemed a little tired of questions from Americans. But again, the rest of the staff was terrific. A great spot and a wonderful three days. We'll definitely come back to this Westin next time we're in Venice.
September 8, 2013
Rated 4 out of 5 by ishabh Superb Location
More than the room comfort, It was the staff responsiveness which made our stay comfortable.
Special thanks to Ms Lisa and Mr Attilio for taking care of us.
June 22, 2014
Rated 2 out of 5 by AC2218 Tired and in need of extensive renovations
We arrived around 8:00 PM, checked in and went to our room, second floor of the hotel. Once inside and after taking a breath, called to have the room changed. Nothing available that evening, and was moved the next afternoon. The hallway to the room was dirty, with marks on the walls, the room smelled musty, wasn't particularly clean or well lighted, no wireless in the rooms, no functioning temperature controls. The room was hot, and we were told to open the window as the AC wouldn't be turned until sometime in May. The beds didn't resemble anything near a Westin bed, and were two twins made to look like a king.
This may have once been a grand hotel, but given its current condition, lack of basic Westin amenities - I'm sorry to say go elsewhere.
The location is great, and service was good as well, but the staff can't put enough lipstick on this pig to make you think it wasn't one.
Sorry, I've been to many Westin hotels worldwide and this is the poorest one I've seen to date.
April 30, 2012
Rated 5 out of 5 by Anonymous Loved my stay
My daughter and I arrived at the hotel over spring break 2012. We took a water bus and happened to get off at the wrong stop so with rolling suitcases going up and down the bridge stairs we had a difficult arrival. The lady that check us in went out of her way to help us and she was wonderful. Even though we were on points, was upgraded to a premium room which made our stay so much more comfortable. Beds were comfortable, room was spacious, hotel is beautiful and the staff was wonderful. The only suggestion is that on the reservation confirmation it would be helpful to mention transportation information. Water taxi costs and water bus cost and the name of the stop to get off. All in all I loved my stay at this hotel and will stay here again on my next trip.
January 28, 2013
Rated 3 out of 5 by Leicasnap Aspects of this hotel were very disappointing
Breakfast room staff were none existent in terms of service. Breakfast was limited in quantity and quality. The food that was supposed to be hot was not.
Bar staff by contrast were pleasant and helpful. Communication at the Concierge desk was difficult as their English was equal to my Italian
June 18, 2014
Rated 5 out of 5 by TamaraL Magical hotel
We spent our last night in Italy at this hotel. the trip was to celebrate a "big" birthday. The experience was magical. Although our room was not ready when we arrived we were graciously offered drinks at the bar. I was using points for a nights stay and had asked for an upgrade. However, given that it is high season I was not sure what could be accommodated. We were very pleased with an upgraded room on the top floor with a view of the grand canal.We had a lovely night out and returned to our room to find a bottle of champagne. We toasted Venice from our window and felt the magic - all courtesy of this wonderful hotel.
June 17, 2012