Rated 5 out of 5 by Donho This hotel had a beautiful view and nice staff
They help me with all their hard work and answer all my expectation. All the staff was awesome. I like to stay there again. After dinner this hotel would be the closest hotel to relax right behind the hotel with ocean view and relaxing.
August 5, 2013
Rated 5 out of 5 by FourMacs Excellent Service
The restaurant service on Monday February 18th for Breakfast was outstanding, a special birthday was being celebrated and the server, manager and chef went above and beyond to make sure we had a special 16 birthday celebration. Thank You
February 19, 2013
Rated 2 out of 5 by Westin9 This hotel was always great!
This time we did not enjoy our stay. The elevators were all very dirty and looked old and damaged, not a clean welcome. The room was OK, but the bathroom is updated and OK but was not clean. The bed had a smell of chemicals of some sort.
January 21, 2013
Rated 5 out of 5 by Williamsli2001 This hotel is very good
The hotel is very clean and the service is excellent. The bed is very very comfortable , and the staffs are very nice. I like this hotel very much. Thank you .
December 24, 2013
Rated 5 out of 5 by Ford1234 Great stay in Toronto
The Westin Harbour Castle is a fabulous place to stay while visiting Toronto. Our room was on the 31st floor overlooking the harbour, and the bed was so comfortable! I highly recommend this hotel!! We will definitely stay here again!!
February 4, 2013
Rated 5 out of 5 by Brian44 Great location
Excellent room with great views from 29th floor.
Location on the Harbour front ideal for relaxation but close to places of interest.
Enjoyed our first experience of Toronto and a Westin hotel and will be using the brand in the future.
April 10, 2012
Rated 3 out of 5 by NotHappy2014 Poor Customer Service
My husband booked a stay at the Westin for my birthday as part of a gift to see the Toronto Rock season opener. When he booked the room, he was told that the Rock rate was no longer available, however the day of the game we noticed that the $129 rate was indicated on the Rock Web site. When checking in, we were told that the rate was not available and we were getting a good deal because the regular rate was $159 and we were getting it for $149. The Westin personnel was not willing to negotiate the price and said he would upgrade us instead. We ended up in a room smaller than the one we usually stay in without the typical amenities available in most hotels - fridge, phone charging stations, etc - and with the same view we had the last time we stayed at the Westin. Oh, and across from the elevators. The hotel was hosting several hockey teams for a tournament so you can imagine the noise we woke to Saturday morning. We asked for wine glasses, and received dirty glasses. Overall, we were not happy with our stay at all. I would still recommend the hotel as I believe it is overall a nice hotel, however room and customer service upgrades are strongly recommended.
January 6, 2014
Rated 5 out of 5 by Ana15 Great view! Pleasant experience!
The staff are very accommodating and approachable. The room is very clean and they make sure to keep it so with their good service. The room set-up is very comfortable. Plus, the view of the lake is splendid! :) I'd love to go back!
October 28, 2012
Rated 4 out of 5 by C0827 The room is too dry to sleep well
Overall, the room and the hotel is good. However, the room is toooooo dry to sleep well. I wonder if there is any humidifier available for guests.
The parking fee is insane. But that seems to be the standard charge around the area.
February 4, 2013
Rated 4 out of 5 by dsbarnett Great, check-in could be faster
My only complaint was that the check in could have been faster. Mostly the problem was the amount of time I was waiting in line. Definitely seemed that front desk staff could have dealt with the people ahead of me more efficiently.
March 30, 2013
Rated 3 out of 5 by travelperson rattling heater
Room 3333 - The heater made a Loud rattling sound coming from the vent. I had trouble getting to sleep, it would turn on and off throughout the night. I didn't have a pleasant night sleep. -- I later found out a co-worker also had the same issue with her heater, she was on floor 9. The bed and pillows were very comfortable, if it wasn't for the rattling sound, I would give this overnight experience a 4.5/5 .
Room was very nice and in a clean state. Washroom had been renovated and it was a pleasure taking a shower, also there's bright lights around the mirror to put on makeup. My only complaint would be the makeup stain on one of the decorative pillows. My sheets were new, but having a dirty decorative pillow on my bed touching my other pillows was a slight disappoinment to cleanliness.
Staff was very friendly and helpful. They would always greet with a smile. I'm sure if I called to complain about my heater the staff would've put me into a new hotel room. But it was late at night and I was extremely tired to consider moving all my stuff to a new room.
February 12, 2013
Rated 5 out of 5 by Ashley2345 Great stay!
I had a great time while staying at the Westin. The view was beautiful and well worth the extra price. Everyone was very helpful! I would like to see what the south tower is like in comparison to the north tower for my next visit.
June 12, 2013
Rated 3 out of 5 by gail3904 Nice bedding
I was surprised at how small the room was. I was expecting queen beds. I have stayed in many hotels and most supply queen beds. I did like the bedding, very comfortable and pillows were lovely. the air conditioner was
September 20, 2012
Rated 5 out of 5 by heathja42 Lovely stay
We love this hotel. The lake front location, and views always make it a top choice. But, I want to mention the staff-they are outstanding. Not one of the many employees we interacted with was anything but pleasant and helpful.
July 30, 2013
Rated 5 out of 5 by Sherri21 Love the beds!
Great rooms, awesome location. The hotel changed where their SPG check in is. I didn't see the new location and waited for 15 minutes to check in. That was my only complaint!!! I love this hotel. Don't miss the breakfast buffet.
April 1, 2013
Rated 5 out of 5 by Neil123 Fantastic Stay
Staff was extreemly pleasent from check in to check out, bed was as awesome as the Lake view. Chose this hotel for my wife's 50th birthday, and we feel that we could not have wanted more. We will be back!
November 7, 2013
Rated 3 out of 5 by LEEJOHN Less than desirable
A few things..hotel was very dated ..lobby not very inviting.again dated..very small bathroom. In every hotel Ive ever stayed at it was always FREE computer in the lobby downstairs.. VERY DISAPPOINTING.
November 10, 2013
Rated 5 out of 5 by JoeSav This hotel has great location and features
The complete overall experience was extraordinary. From valet, check-in, room size and location were perfect.Definitely would come back and recommend to others!!
December 18, 2013
Rated 3 out of 5 by georgie98 Complain
Cancellation fee for shorter visit especially when told at ck in not accecptable . Internet too expensive in this day and age. Your no room clean up is not well explained at ck in and has nothing to do with green policy
September 22, 2013
Rated 5 out of 5 by pinkkaholicc Great experience
Juan helped me with my check-in and he had exceptional customer service. He definitely went above and beyond my expectation and my stay at the Westin was very enjoyable. I will definitely make sure to return.
October 28, 2013
Rated 1 out of 5 by Tiger22 First Time Stay An The Last
Asked for skyline view and did not get it. Walls very thin and could hear noises from hallway and next door. Previous guests had set alarm for 7:00 a.m. Phone rang at 8:00 am. Very disppointing
November 17, 2013
Rated 5 out of 5 by matt1973 This Hotel is all round great
Stayed 2 nights, Younger family of 3, Room had view of lake with planes landing at airport. Nice bed very comfortable, great bathroom, nice TV. Best place we have stayed at in TO.
November 29, 2013
Rated 5 out of 5 by AmandaR31 Wonderful Stay
This is our 2nd time staying here.
The staff is amazing and very accomadating. The rooms our nice.
Thanks so much for the great experience!!!
December 24, 2013
Rated 2 out of 5 by Kathy46 Disappointed
We arrived to find no valet parking. The room wasnt clean, and missing amenities such as shampoo. Called desk for foreign exchange, and unable to assist as well as stood in line to book 2 rooms together for 20 minutes.
March 11, 2013
Rated 5 out of 5 by Coke01 Wonderful views!
Room was very nice and the view out on the lake was great.
I like the fact that we had a choice of extra points for not using maid service. For short stays, I can reuse towels, etc.
Thanks for giving us a green choice!
May 7, 2012
Rated 4 out of 5 by Rockin Great location and view
No question that this hotel in this location iw the one to stay at. You have a great view of the water and well as a beautiful night view of the city. The staff is amazing and everything you need will be taken care of.
November 7, 2012
Rated 5 out of 5 by Jerry255 Slept Great
Only issue what that durring the power outage the lobby restrooms did not have emergency lighting. Staff setup LED candles to provide necessary lighting after they were told that there was no light in the restrooms.
July 15, 2013
Rated 5 out of 5 by Pedroboy My favourite summer hotel in Toronto
This hotel deserves kudos on every front. Over and above its fabulous lakefront location when visiting Toronto during the summer, its customer service and treatment of SPG members (e.g. room upgrades) is stellar.
August 26, 2013
Rated 4 out of 5 by ridgeway07 Comfortable hotel
It has a great summer location.
The roms were comfortable and I was very pleased with the care taken to clean my room
I was disappinted that the hotel continues to charge for internet service.
I enjoyed the pool area
March 12, 2013
Rated 4 out of 5 by AACPDMmember Good conference location
I stayed here during the AACPDM conference for 3 nights. The bed was comfortable, and I had a fantastic view of the harbour. The gym was clean, but the basket of headphones available for use was never replenished.
September 18, 2012