Rated 5 out of 5 by LO2013 Comfortable and Clean Rooms
My stay was at the Bonaventure in LA was a comfortable one. The staff are always friendly and helpful. Will stay at the Bonaventure on future visits to LA.
November 19, 2013
Rated 5 out of 5 by EdV1918 Excellent Customer Service
I had an issue with the in room cable going out, they sent up a tech to look at our problem. When the service was completed they offered to a complementary dinner.
September 23, 2013
Rated 4 out of 5 by AlabamaGirlFDF Excellent Customer Service...
If there was anything wrong or went wrong the Customer Service superceded it all. Great location, great view, great food, and most of all EXCELLENT customer service.
July 24, 2013
Rated 5 out of 5 by Acali Fantastic Stay - esp well done for such a large hotel
Large hotel done right. Nothing left to chance. Room exactly as requested. People were great. My god, even the restaurant was top notch. One of my top hotel in L.A.
January 14, 2013
Rated 5 out of 5 by Vine Comfort away from home
These are the features I like: comfortable & firm bed, 3 sets of different pillows, stylish toilet, Starbucks coffee maker. Free internet since it was a conference.
April 16, 2013
Rated 5 out of 5 by kimbo My Stay
I honestly can say that my stay there was a weekend to remember. I enjoyed everything that the hotel had to offer. Thank you for your outstanding customer service.
June 28, 2012
Rated 5 out of 5 by bobco Great hotel and location, unable to use personal video devices
Great hotel and location, unable to use personal video devices.
Overall great stay. Wish that the TV system was flexible enough to accept my personal HDMI input.
May 26, 2013
Rated 5 out of 5 by nilb Awesome Hotel
What a great place!! Got recognized as a SPG member right away. Was given a room upgrade and everyone at the hotel was courteous and helpful. We had a great stay.
May 27, 2013
Rated 4 out of 5 by Beth1962 Gym is too small
The gym is too small for the size of the hotel. The machines were often full and people had to wait. also need a better option for a quick inexpensive breakfast.
January 11, 2013
Rated 5 out of 5 by Scot2013 Excellent Staff
The front desk and housekeeping staff at this hotel are so welcoming and attentive. I stayed during a busy period and yet they were always smiling and helpful.
August 14, 2013
Rated 5 out of 5 by whisler Rooms were comfortable
Enjoyed my stay, the beds were wonderful, It was great to have a choice of different pillows. Loved having a safe in the room, very convenient. Loved the robe!
September 5, 2012
Rated 5 out of 5 by CAMEN What an amazing hotel!
This is, by far, one of the most luxurious, and well mannered hotels in Los Angeles! Top of te line service, with incredible rooms, and ammenities out te ears!
February 5, 2013
Rated 5 out of 5 by ljhmarr very clean, and comfortable
had a very nice stay the staff was kind and the rooms were clean, comfortable. the only thing is the hotel itself was a little confusing because it is so big.
September 19, 2012
Rated 5 out of 5 by Avi24 Great hotel
I enjoy my stay at this hotel and I was very pleased that the way the staf treated me .Good job spg keep up the good work.
January 3, 2014
Rated 3 out of 5 by boricua rude food staff
I loved the hotel and front desk staff but the food and store employees need extensive training in customer service.
Prices were too high in the food stores
September 20, 2012
Rated 4 out of 5 by KT9259 Great Hotel, Small Rooms
Wonderful hotel, Cool design with colour zoned accommodation, Room slightly small for a Westin Property. Could not do yoga in the room as it was too tiny.
August 7, 2012
Rated 5 out of 5 by bigDave13 Great room and accommodations
Just wish your drink prices were a little more reasonable $10 plus tip is a little pricey? for a cocktail.But great hotel I will bring my wife next time.
September 7, 2012
Rated 5 out of 5 by DavidRd This hotel is nicely located around attractions.
The hotel is surrounded by various LA landmarks and districts and you can walk to each of the areas easily or take a taxi and be there in minutes.
October 25, 2013
Rated 5 out of 5 by Valerie72 Hotel stay
I was visiting LA for the O'You event 10/20/12.
Everything from the location to the exceptional service was excellent!
I look forward to my next stay!
October 25, 2012
Rated 5 out of 5 by Ddgilliam276 This hotel is convenient.
I have stayed at this hotel for the past seventeen years. I must admit with the new General Manager, he has brought this hotel to a four star hotel.
September 9, 2013
Rated 5 out of 5 by chris1961 Have never been disappointed
I have had the pleasure to stay at your facility several times in the last year and found all food services and amenities to be first rate. Great Job.
January 31, 2013
Rated 4 out of 5 by kche Would highly recommend
The staff were beyond reproach, the room was beautiful, the common areas were impeccable. Was a little surprised at scarcity of bathroom amenities.
May 17, 2013
Rated 5 out of 5 by Gigi I'll Be Back!
I had a very comfy, cozy stay at the Westin Bonaventure. The entire experience was first class! Thanks to the staff and management, I will be back!
June 12, 2013
Rated 4 out of 5 by Ripley007 Surprised
I must say that I was very surprised and pleased with the service and the hospitality that the staff showed me. It was a very nice stay. Thank you.
February 18, 2013
Rated 3 out of 5 by Brandi Nice location, liked the rotating lounge on top floor.
Was not as nice as other Westin's I have stayed at. The room was small and basic with a good view. Very large hotel, employee's were efficient.
September 24, 2013
Rated 5 out of 5 by Shadow Great stay
I had a great night when I stayed at The Bonaventure. The lounge is a great place to hang out and have a few drinks. I loved the room I stayed in.
February 10, 2013
Rated 4 out of 5 by framseyii63 IMTA Attendance
Excellent quality, accommodations, food & beverages, along with staff performance. Quality stay...
January 13, 2014
Rated 5 out of 5 by gwenniecats Favorite Hotel
The hotel suite and staff met/exceeded our expectations at every level. This is one of our favorite Westin Hotels. The chain is one of the best.
May 11, 2013
Rated 2 out of 5 by Marcftn Business conference
The room was clean and comfortable but the restaurant and bar services were terrible. The wait was outrageous, running out of food.early.
October 9, 2013
Rated 5 out of 5 by ARD1 Great relaxing getaway
I stayed at the Westin Bonaventure for 5 nights in April - my first vacation in over two years. I fully intended to have the best experience possible, and the staff was more than accomodating. At the beginning of my stay, the staff kindly assisting me in moving rooms until I was satisfied - the first room was near to the elevator and relatively loud, while the second and third rooms were much smaller than the first. The fourth and final room was perfect. I was not intending to be such a nouisance, but the staff handled the situation with grace and respect. (Particular thanks to Jeremy and Brandon)
The room itself was absolutely perfect - some of the best sleep and best showers I have ever experienced.
The In Room Dining service was not only delicious, but much speedier than I had expected. Concierge services were also very helpful and knowledgeable.
The only downside was that the two hotel entrances to the pool were closed, so the only way to access the pool was via the street, which deterred me from using the facilities.
A Westin employee myself, my critical eye was very pleased with the staff and facilities of this Los Angeles getaway.
April 22, 2013