Rated 2 out of 5 by HM30 Great Staff, clean room, but odd smells
The hotel had a odd smell in the lobby and hallways that ruined the experience. I am not sure what it was. I expected more from the hotel due to the 4 diamond rating. Definitely not up to Westin standards that have previously experienced in my travels.
October 6, 2013
Rated 5 out of 5 by Sammy added comfort
Room service meal was good. Service by desk staff was great. Nice new shower heads. This may seem like a small point, but the previous MASSIVE and awkward shower heads that were promoted/messaged on, were not practical for some one 6 ft tall or more. Thanks
March 31, 2013
Rated 5 out of 5 by tmedia Top notch service
Wilson from Service Express! Amazing and went the extra mile to put smiles on our little girls faces RE: Westin Harbour Castle.
Toby Scott-Long and Andrea Fernando from the Westin Calgary provided fantastic service!
Thank you all!
December 9, 2013
Rated 3 out of 5 by CanuckTraveler Great if...
This is a great location is you are attending a sporting event in Toronto. You are with in walking distance to all the arenas except BMO field. The views can be good if you get the right room. The staff was very helpful but the gym could use some updating
February 17, 2012
Rated 4 out of 5 by ABCNJ Excellent location
Waking up and seeing the water every morning was priceless. The room was large and comfortable. The staff were very nice as well.
There are stores to shop and places to eat and on the water and in walking distance from the hotel. I cannot wait to go back
July 26, 2012
Rated 4 out of 5 by Microchick Great hotel
This is a great hotel. Worth it if you use your points. We were supposed to have a lower level traditional room and ended up with a higher level room that overlooked the water and a bit of the city. Good mix of both! Super comfortable bed :). great stay
April 16, 2012
Rated 5 out of 5 by debgolfs8 Great weekend getaway
A#1 spot to stay in TO.....my boyfriend & I had a date to watch the TML play at the ACC so we stayed at the Harbour Castle for the evening. We had an awesome time - the Leafs on and so did we by staying at the Harbour Castle - two great Team efforts!!
March 25, 2013
Rated 2 out of 5 by Henry27 This hotel is nice.
The staff were overall very friendly and helpful to us. We didn't like the fact that the fridge didn't keep our food /drinks cold,only free Internet access for a short period each day and our room wasn't cleaned most days until late evening each day.
May 7, 2013
Rated 5 out of 5 by ObiMomKenobi Great location, great for kids
Loved being two steps from the ferry docks and a short walk to great attractions. My boys loved the pool and kids play area. Shaff were helpful. Needed a bit better vacuuming by the windows but otherwise fantastic and we'll definitely be back again.
August 27, 2012
Rated 4 out of 5 by JohnColumbus Nice Hotel - Needs Better WiFi
In today's day and age, the hotel should have free WiFi available continously. The room rate of $15.00 per nite seems excessive and the free wifi in the lobby (available for only one hour at a time) was slow and often booted me off the system.
October 10, 2013
Rated 3 out of 5 by kathyjohndj nice location
Everything was perfect ( very busy however and there were lineups at check in)
Only problems we had were a dead battery in the remote and no shampoo in the room!
The problems were fixed promptly.
We usually have no problems here.
This was unusual
August 18, 2013
Rated 5 out of 5 by oldguyspeaks Met all my needs for the brief stay
I had a meeting to attend downtown, needed a place for one night. Came on the train and the Westin was an easy walk away and the meeting was just across the street. Staff friendly, excellent wings! room comfortable. Would definitely stay again.
June 14, 2013
Rated 5 out of 5 by Jim1953 GREAT STAY
Traveling on business, and front desk accommodated early check in. Room service for dinner was delivered in under the promised time. Valet service was also very quick returning the car at checkout. Staff was attentive and courteous throughout.
March 26, 2012
Rated 5 out of 5 by ExtremelyPleased Best customer service experience
Staff very friendly and professional. Room exceptional, as we had asked for a west-facing, king bed on a high floor. View was spectacular. We also asked for a late checkout and that request was met. All-around a great experience. Nice getaway.
January 21, 2013
Rated 4 out of 5 by Susan1963 Busy, Busy, Busy
Hotel staff seemed a little overwhelmed at times due to the numberous groups at the hotel that seemed to arrive in large groups and all wanted to congregate in the same area. Overall they did a good enough job trying to process guest wishes.
January 14, 2013
Rated 4 out of 5 by Train Steady As She Goes
HCW is "consistant", staff are friendly, knowledgable and helpful on all levls. Been over 30 years since I have started to stay here and no "meets the needs" and more !!! Always nice looking at the water when you open your eyes in the morn !
February 6, 2013
Rated 3 out of 5 by Diamondgirl Poor internet everywhere
Great hotel - great staff, internet is very poor and difficult to connect or stay connected throughout the entirety of my stay. Would not recommend this to business travels with needs to stay connected. Beautiful setting, poor connectivity.
March 23, 2013
Rated 4 out of 5 by O2BCool Great Property, Too Bad Pool Under Reno's
Had a great family 2 night get away at this property. Hop skip and jump away from the ACC and downtown.
Just too bad there was no mention that the pool would be under construction as that was extremely dissappointing for my young daughter.
February 12, 2013
Rated 2 out of 5 by MrCrC $$$ lots of extra charges
For the cost of the room I just felt nickel and dimmed to death. All the extra charges added up to the cost of the room for one night. $40 a day for parking and the $10 a day for Internet access. Plain and simple greed. I will not be back.
March 29, 2013
Rated 5 out of 5 by Donho This hotel had a beautiful view and nice staff
They help me with all their hard work and answer all my expectation. All the staff was awesome. I like to stay there again. After dinner this hotel would be the closest hotel to relax right behind the hotel with ocean view and relaxing.
August 5, 2013
Rated 2 out of 5 by Westin9 This hotel was always great!
This time we did not enjoy our stay. The elevators were all very dirty and looked old and damaged, not a clean welcome. The room was OK, but the bathroom is updated and OK but was not clean. The bed had a smell of chemicals of some sort.
January 21, 2013
Rated 5 out of 5 by FourMacs Excellent Service
The restaurant service on Monday February 18th for Breakfast was outstanding, a special birthday was being celebrated and the server, manager and chef went above and beyond to make sure we had a special 16 birthday celebration. Thank You
February 19, 2013
Rated 5 out of 5 by Brian44 Great location
Excellent room with great views from 29th floor.
Location on the Harbour front ideal for relaxation but close to places of interest.
Enjoyed our first experience of Toronto and a Westin hotel and will be using the brand in the future.
April 10, 2012
Rated 5 out of 5 by Ford1234 Great stay in Toronto
The Westin Harbour Castle is a fabulous place to stay while visiting Toronto. Our room was on the 31st floor overlooking the harbour, and the bed was so comfortable! I highly recommend this hotel!! We will definitely stay here again!!
February 4, 2013
Rated 5 out of 5 by Ana15 Great view! Pleasant experience!
The staff are very accommodating and approachable. The room is very clean and they make sure to keep it so with their good service. The room set-up is very comfortable. Plus, the view of the lake is splendid! :) I'd love to go back!
October 28, 2012
Rated 4 out of 5 by C0827 The room is too dry to sleep well
Overall, the room and the hotel is good. However, the room is toooooo dry to sleep well. I wonder if there is any humidifier available for guests.
The parking fee is insane. But that seems to be the standard charge around the area.
February 4, 2013
Rated 4 out of 5 by dsbarnett Great, check-in could be faster
My only complaint was that the check in could have been faster. Mostly the problem was the amount of time I was waiting in line. Definitely seemed that front desk staff could have dealt with the people ahead of me more efficiently.
March 30, 2013
Rated 3 out of 5 by travelperson rattling heater
Room 3333 - The heater made a Loud rattling sound coming from the vent. I had trouble getting to sleep, it would turn on and off throughout the night. I didn't have a pleasant night sleep. -- I later found out a co-worker also had the same issue with her heater, she was on floor 9. The bed and pillows were very comfortable, if it wasn't for the rattling sound, I would give this overnight experience a 4.5/5 .
Room was very nice and in a clean state. Washroom had been renovated and it was a pleasure taking a shower, also there's bright lights around the mirror to put on makeup. My only complaint would be the makeup stain on one of the decorative pillows. My sheets were new, but having a dirty decorative pillow on my bed touching my other pillows was a slight disappoinment to cleanliness.
Staff was very friendly and helpful. They would always greet with a smile. I'm sure if I called to complain about my heater the staff would've put me into a new hotel room. But it was late at night and I was extremely tired to consider moving all my stuff to a new room.
February 12, 2013
Rated 5 out of 5 by Ashley2345 Great stay!
I had a great time while staying at the Westin. The view was beautiful and well worth the extra price. Everyone was very helpful! I would like to see what the south tower is like in comparison to the north tower for my next visit.
June 12, 2013
Rated 3 out of 5 by gail3904 Nice bedding
I was surprised at how small the room was. I was expecting queen beds. I have stayed in many hotels and most supply queen beds. I did like the bedding, very comfortable and pillows were lovely. the air conditioner was
September 20, 2012