Rated 4 out of 5 by O2BCool Great Property, Too Bad Pool Under Reno's
Had a great family 2 night get away at this property. Hop skip and jump away from the ACC and downtown.
Just too bad there was no mention that the pool would be under construction as that was extremely dissappointing for my young daughter.
February 12, 2013
Rated 3 out of 5 by Diamondgirl Poor internet everywhere
Great hotel - great staff, internet is very poor and difficult to connect or stay connected throughout the entirety of my stay. Would not recommend this to business travels with needs to stay connected. Beautiful setting, poor connectivity.
March 23, 2013
Rated 5 out of 5 by Bart123 An excellent hotel conveniently situated.
This hotel has very friendly, helpful staff. It is clean and the beds are very comfortable and the rooms well appointed. It is centrally situated with views over the lake and is in close proximity to the airport shuttle bus stop.
May 5, 2014
Rated 4 out of 5 by rosco98 Convenient location
The hotel accommodations are superb. close proximity to the island and attractions in Toronto
August 15, 2014
Rated 2 out of 5 by MrCrC $$$ lots of extra charges
For the cost of the room I just felt nickel and dimmed to death. All the extra charges added up to the cost of the room for one night. $40 a day for parking and the $10 a day for Internet access. Plain and simple greed. I will not be back.
March 29, 2013
Rated 3 out of 5 by Angelz2babies Mixed feelings
Hard a wonderful time as usual but it was chaos there ,waited until 7pm to check in with 2kids
August 14, 2014
Rated 3 out of 5 by Regi49 The hotel staff was awesome
The hotel pricing was steep for what the room was like. Every room should have a microwave and small fridge. Should also be better stocked with towels, soap etc...shouldn't have to call for that daily.
June 23, 2014
Rated 2 out of 5 by Westin9 This hotel was always great!
This time we did not enjoy our stay. The elevators were all very dirty and looked old and damaged, not a clean welcome. The room was OK, but the bathroom is updated and OK but was not clean. The bed had a smell of chemicals of some sort.
January 21, 2013
Rated 5 out of 5 by FourMacs Excellent Service
The restaurant service on Monday February 18th for Breakfast was outstanding, a special birthday was being celebrated and the server, manager and chef went above and beyond to make sure we had a special 16 birthday celebration. Thank You
February 19, 2013
Rated 5 out of 5 by Donho This hotel had a beautiful view and nice staff
They help me with all their hard work and answer all my expectation. All the staff was awesome. I like to stay there again. After dinner this hotel would be the closest hotel to relax right behind the hotel with ocean view and relaxing.
August 5, 2013
Rated 5 out of 5 by Brian44 Great location
Excellent room with great views from 29th floor.
Location on the Harbour front ideal for relaxation but close to places of interest.
Enjoyed our first experience of Toronto and a Westin hotel and will be using the brand in the future.
April 10, 2012
Rated 5 out of 5 by Ford1234 Great stay in Toronto
The Westin Harbour Castle is a fabulous place to stay while visiting Toronto. Our room was on the 31st floor overlooking the harbour, and the bed was so comfortable! I highly recommend this hotel!! We will definitely stay here again!!
February 4, 2013
Rated 5 out of 5 by Murduf77 A Great Stay!
Check-in was slow, but the man was helpful and told us all we needed to know. We up-graded to a room-with-a view of the lake. Fantastic! Valet parking easy and efficient, but we thought expensive. Paperless check-out good.
May 5, 2014
Rated 4 out of 5 by DJ81 Nice hotel at a good price
Quiet room and comforable beds. Would have
preferred a higher floor but ok with 5th. Loved
coffee in the room. Pool could have been
July 29, 2014
Rated 5 out of 5 by tmedia Top notch service
Wilson from Service Express! Amazing and went the extra mile to put smiles on our little girls faces RE: Westin Harbour Castle.
Toby Scott-Long and Andrea Fernando from the Westin Calgary provided fantastic service!
Thank you all!
December 9, 2013
Rated 5 out of 5 by Ana15 Great view! Pleasant experience!
The staff are very accommodating and approachable. The room is very clean and they make sure to keep it so with their good service. The room set-up is very comfortable. Plus, the view of the lake is splendid! :) I'd love to go back!
October 28, 2012
Rated 4 out of 5 by C0827 The room is too dry to sleep well
Overall, the room and the hotel is good. However, the room is toooooo dry to sleep well. I wonder if there is any humidifier available for guests.
The parking fee is insane. But that seems to be the standard charge around the area.
February 4, 2013
Rated 5 out of 5 by Sandy15 Addressing issues
Some concerns that we expressed were very quickly and satisfactorily addressed - particularly impressed with a guest services person by the name of Claire
July 22, 2014
Rated 3 out of 5 by travelperson rattling heater
Room 3333 - The heater made a Loud rattling sound coming from the vent. I had trouble getting to sleep, it would turn on and off throughout the night. I didn't have a pleasant night sleep. -- I later found out a co-worker also had the same issue with her heater, she was on floor 9. The bed and pillows were very comfortable, if it wasn't for the rattling sound, I would give this overnight experience a 4.5/5 .
Room was very nice and in a clean state. Washroom had been renovated and it was a pleasure taking a shower, also there's bright lights around the mirror to put on makeup. My only complaint would be the makeup stain on one of the decorative pillows. My sheets were new, but having a dirty decorative pillow on my bed touching my other pillows was a slight disappoinment to cleanliness.
Staff was very friendly and helpful. They would always greet with a smile. I'm sure if I called to complain about my heater the staff would've put me into a new hotel room. But it was late at night and I was extremely tired to consider moving all my stuff to a new room.
February 12, 2013
Rated 4 out of 5 by dsbarnett Great, check-in could be faster
My only complaint was that the check in could have been faster. Mostly the problem was the amount of time I was waiting in line. Definitely seemed that front desk staff could have dealt with the people ahead of me more efficiently.
March 30, 2013
Rated 4 out of 5 by C1992 Nice stay
Everything was great! Only issue was noise but I understand Caribana was going on.?would have been nice to sleep better.
August 4, 2014
Rated 5 out of 5 by Ashley2345 Great stay!
I had a great time while staying at the Westin. The view was beautiful and well worth the extra price. Everyone was very helpful! I would like to see what the south tower is like in comparison to the north tower for my next visit.
June 12, 2013
Rated 3 out of 5 by gail3904 Nice bedding
I was surprised at how small the room was. I was expecting queen beds. I have stayed in many hotels and most supply queen beds. I did like the bedding, very comfortable and pillows were lovely. the air conditioner was
September 20, 2012
Rated 4 out of 5 by fieldbus Great view of the lake and the islands
Staff are very friendly and helpful. Rooms are spacious and well appointed. Would suggest the flat screen tv's on the wall should be a little larger. Proximity to subway and local restaurants and bars is excellent.
May 15, 2014
Rated 5 out of 5 by Sherri21 Love the beds!
Great rooms, awesome location. The hotel changed where their SPG check in is. I didn't see the new location and waited for 15 minutes to check in. That was my only complaint!!! I love this hotel. Don't miss the breakfast buffet.
April 1, 2013
Rated 5 out of 5 by Fishrock Beautiful location!
What a wonderful place to stay when in Toronto. The view over the harbour, beautiful walks along the lake and general location relative to fine restaurants and attractionw make it a perfect toronto destination.
May 23, 2014
Rated 5 out of 5 by DMG2009 This hotel is beautiful inside and out
Very refreshing hotel to sleep in. Very quiet hotel. Loved being there the entire weekend
August 11, 2014
Rated 5 out of 5 by heathja42 Lovely stay
We love this hotel. The lake front location, and views always make it a top choice. But, I want to mention the staff-they are outstanding. Not one of the many employees we interacted with was anything but pleasant and helpful.
July 30, 2013
Rated 5 out of 5 by Dallas27 Heavenly bed and Great view
Everything from the time I walked out of my car, to the time I left was super! Great customer service, food, gym facilities, event facilities, etc. Oh and the 'heavenly bed' with the water front view!! Thank you!
May 12, 2014
Rated 2 out of 5 by Joe0074567 Not the Westin I know and love
Dirty underwear on the floor from previous guest, failed to clean room by 5 pm; managerial staff less than accomodating; bar staff rude; key cards inexplicably deactivated
July 7, 2014