Rated 3 out of 5 by Huss Great beach!
Great location close to lots of everyday needs, and a terrific beach in case the day has nothing on the task list except sun, sand and play. The room was dated with torn carpet and old Westin Standards of shower, desk, TV but none the less was a excellent vacation.
April 24, 2013
Rated 5 out of 5 by MrOtayRanch Great Resort
This hotel is right in front of the best beach in Lahaina, lots of sand..while some of the hotels have do not "beach" the Westin definitely does..great location right next to Whalers Village mall, waitress at the restaurant was very good. I would stay here again.
July 15, 2012
Rated 5 out of 5 by Kapaluaman13 Live Love Spa Event
I would like to sincerely thank Leah and her spa team for being incredible hosts for our Live Love Spa Event. They were simply awesome!! The Front Desk was quick and courteous throughout my short stay. Thank you so much for a wonderful stay at your resort!!!
December 10, 2013
Rated 4 out of 5 by Nathan Staff
You read a lot of reviews about poor staff, for the most part staff was excellent, except for the attendent at the pool slide, he could care less about being there, did not acknowledge a single person going down the slide.
Hotel grounds and rooms are very nice
June 9, 2012
Rated 4 out of 5 by Maddie4 Hotel nicely appointed
Convenient and comfortable. Cleaning staff were wonderful. ATM was not available. No recognition or perk for SPG. Parking staff were just wonderful. Breakfast staff were less than friendly. No option for a request for a mixed fruit plate only one fruit kind..
February 7, 2013
Rated 4 out of 5 by robin0350 Fantastic Except for the Construction!
The rooms and grounds/pools, were beautiful, location was perfect, and the staff was fantastic...with 2 exceptions. The hotel was under construction so there was noise, workers, less parking, etc. Also 1 waitress at Relish (the restaurant) was pretty rude.
October 31, 2013
Rated 4 out of 5 by AUSTX Great hotel, slow check-in / out
This is a great hotel in an excellent location, next to Whaler's Village. However, the check-in and check-out process is very slow. Try to be patient, but it is clear that they need more front desk staff! The rest of your stay will be well worth the wait.
April 22, 2013
Rated 4 out of 5 by ScootB Great Hotel
One of the best locations for a hotel in Hawaii. On a great beach with a short walk to geat snorkeling. Nice shops and restaurants are next door at Whalers Village. Nice finess center. Great pool but they need to heat it. Some rooms are showing some age.
December 7, 2011
Rated 5 out of 5 by mandtgrassi GREAT STAY
We had a wonderful stay, this was the second time staying and everything was perfect.
May 21, 2014
Rated 3 out of 5 by kingbundo I wanted to love this hotel.
From the moment we checked in the attitude of the clerk let us know we were in for a struggle..Cons: unfriendly staff, Substandard house keeping, poor service by the pool and the worst breakfast buffet on the islands.
Pros: Great grounds, Good location
August 20, 2013
Rated 5 out of 5 by Bodina Good choice
The Westin in Maui was easy to check into-the service was great.. the beach and cabana people were excellent in getting beach umbrella and chairs and they recommended the right sunscreen and products. Good stay. The Luau at the Westin was good as well.
July 7, 2013
Rated 4 out of 5 by Scott77 Adult pool means ADULT pool
My only disappointment with the hotel was the lack of adult pool privacy. There were young children 7-8 years old in the pool and the hot tub. When the sign says adults only it should not come with an exclusion for children to be included if desired.
June 20, 2013
Rated 5 out of 5 by Jlo21 Great Experience
Great facilities. Very welcoming staff. It felt like you did not want to leave the hotel. We''ll definitely be coming back.
May 11, 2014
Rated 5 out of 5 by FOODEXPERT GREAT FEATURES
our stay at the westin was fanstatic from the time the front desk clerk DAWN checed us in to the maid GIGI AND THE HOSTESS AT THE ONO BAR MALINDA AND THE SERVERS TAMMY AND CAMMY EVEN THE PERSON JAMES WHO CLEANS THE POOL THIS HOTEL HAS THE BEST STAFF
September 23, 2012
Rated 3 out of 5 by Lynette The customer service needs improved.
My stay was fine except for the line was always long at the front desk and the bell hop staff was rude. The worst customer service I've had in 20 years at a Starwood property. They were only interested in a tip and were constantly rude to my family.
April 2, 2013
Rated 4 out of 5 by dave682 the was near all i was looking on mauii
easy drive from airport to hotel. an exceptional lobby to enter. great staff to greet you at the start of such a moment. wonderful room and views from lanai. great beach/pool right there. bar/restaurants meets all expectations. Hawaii haven it is.
November 22, 2013
Rated 5 out of 5 by Yogi12 Hawaii
This hotel has fab rooms with vistas that are stunning. The staff goes way beyond normal to anticipate your needs. As a Platinum SPG member I've stayed in starwood hotels all over the world and this one rates at or near the top in all areas.
January 13, 2014
Rated 4 out of 5 by TheBurgers Gorgeous
Fantastic location and setting.Was surprised that a premium room rate did not include breakfast and free use of the business centre computers for more than a meagre 15 minutes per day.
Overall an impressive property and a thooughly excellent stay.
April 28, 2013
Rated 2 out of 5 by Madbouse Anniversary
The 2 years that we have came to the Western this was the worst Vacay stay i ever had . The over pricing the noise right above my our head (construction) and we got was 50 off BS.Not Happy .and my next year stay want be at the Western...Mahalo !
July 8, 2013
Rated 4 out of 5 by lisakk had a great time
We just spend 7 nights here and had wonderful time. Only recommendation would be that you need to get a hot tub for families. I would also love it if there was a bar with music in the evenings. Thanks for a wonderful stay!
March 4, 2014
Rated 5 out of 5 by Nyselife My Trip
Very enjoyable. I thought the facility was beautiful and a lot of fun. Other than one bad experience at the Sugar House it was terrific.
May 5, 2014
Rated 5 out of 5 by Aggies02 Best Place for a Getaway!
We were celebrating our 38th wedding anniversary and it was our first time to Hawaii and it was the most beautiful place be have ever been to. We are making plans to go back and this time we are taking our children and their families with us.
June 13, 2013
Rated 5 out of 5 by Cooch Awesome Experience
The Westin Experience was totally awesome. The hotel accommodations, facilities, beaches, shopping exceed expectations.
May 9, 2014
Rated 5 out of 5 by ferraritom We had a wonderful time here.
This is a remarkable resort! My family thoroughly enjoyed the vacation that we took here in April. Thank you to the staff, especially, Dawn. We will be back!
April 25, 2014
Rated 4 out of 5 by zem7707 Checkout shouldn't take 30 minutes
Overall, my stay at the hotel was great, until I tried to checkout. There are 6 computers at the front desk, but only 2 people helping with checkouts - when the line was 10 customers deep. Waiting 30 minutes just to checkout was ridiculous.
October 30, 2012
Rated 2 out of 5 by Grand14 Construction!!
My biggest issue with this hotel is that they are undergoing a major renovation. However, you would never know that until you check in. The pool is awesome, but the staff (particularly one staff member) could not be any ruder than he was.
October 19, 2013
Rated 5 out of 5 by Harley3 WOW!! You will love it.
This Resort is beautiful. Gorgeous beaches, great staff and loved every minute of our vacation at the Westin.
May 10, 2014
Rated 4 out of 5 by relaxed Went home well rested
We had a wonderful time. I am thinking the issues I had at the Westin was because we opted for a lower cost package. The staff was excellent, the grounds nicely groomed. Pool deck a bit slippery even when walking. The amenities very nice.
May 2, 2013
Rated 5 out of 5 by Ronda1184 The hotel stay was wonderful!!
The staff was always friendly, helpful, and professional. The facility was very nice, the food delicious, and the view was AWESOME!!! I will certainly return again. We had a wonderful time and stay. Thanks for such a great experience.
October 31, 2013
Rated 4 out of 5 by Hyeliner Kaanapali vacation
Best location, great hotel.
I wish the restaurants in the resort were a little bit more affordable. I have 4 children and I don't want to pay over $20 per child for breakfast. I also think that beach umbrellas should be at no charge.
August 26, 2012