Rated 5 out of 5 by FOODEXPERT GREAT FEATURES
our stay at the westin was fanstatic from the time the front desk clerk DAWN checed us in to the maid GIGI AND THE HOSTESS AT THE ONO BAR MALINDA AND THE SERVERS TAMMY AND CAMMY EVEN THE PERSON JAMES WHO CLEANS THE POOL THIS HOTEL HAS THE BEST STAFF
September 23, 2012
Rated 4 out of 5 by NBTraveler Spend a day at the pool.
Great location for sitting by the pool - including one for adults only. The rooms are clean but nothing special.
July 15, 2014
Rated 4 out of 5 by dave682 the was near all i was looking on mauii
easy drive from airport to hotel. an exceptional lobby to enter. great staff to greet you at the start of such a moment. wonderful room and views from lanai. great beach/pool right there. bar/restaurants meets all expectations. Hawaii haven it is.
November 22, 2013
Rated 4 out of 5 by TheBurgers Gorgeous
Fantastic location and setting.Was surprised that a premium room rate did not include breakfast and free use of the business centre computers for more than a meagre 15 minutes per day.
Overall an impressive property and a thooughly excellent stay.
April 28, 2013
Rated 4 out of 5 by FreddyLou Final stay in Hawaii
Must complement all staff members for their kindness and service provided with a special mention for
Chelsea from the Concierge
Kawehi from the Tour and Activities
the ladies of the housekeeping
June 9, 2014
Rated 5 out of 5 by Ricky26 This resort is walking distance from everything you may want to do.
The resort has a beautiful location on Kaanapali Beach. It is walking distance from great good, shopping, and numerous water activities. We got married at the resort and found the staff very courteous and helpful.
May 22, 2014
Rated 2 out of 5 by Madbouse Anniversary
The 2 years that we have came to the Western this was the worst Vacay stay i ever had . The over pricing the noise right above my our head (construction) and we got was 50 off BS.Not Happy .and my next year stay want be at the Western...Mahalo !
July 8, 2013
Rated 5 out of 5 by Yogi12 Hawaii
This hotel has fab rooms with vistas that are stunning. The staff goes way beyond normal to anticipate your needs. As a Platinum SPG member I've stayed in starwood hotels all over the world and this one rates at or near the top in all areas.
January 13, 2014
Rated 5 out of 5 by Aggies02 Best Place for a Getaway!
We were celebrating our 38th wedding anniversary and it was our first time to Hawaii and it was the most beautiful place be have ever been to. We are making plans to go back and this time we are taking our children and their families with us.
June 13, 2013
Rated 2 out of 5 by maui14 Rooms needed updating
needed updating in rooms .. problems with room keys.. staff
July 23, 2014
Rated 4 out of 5 by zem7707 Checkout shouldn't take 30 minutes
Overall, my stay at the hotel was great, until I tried to checkout. There are 6 computers at the front desk, but only 2 people helping with checkouts - when the line was 10 customers deep. Waiting 30 minutes just to checkout was ridiculous.
October 30, 2012
Rated 2 out of 5 by Grand14 Construction!!
My biggest issue with this hotel is that they are undergoing a major renovation. However, you would never know that until you check in. The pool is awesome, but the staff (particularly one staff member) could not be any ruder than he was.
October 19, 2013
Rated 4 out of 5 by relaxed Went home well rested
We had a wonderful time. I am thinking the issues I had at the Westin was because we opted for a lower cost package. The staff was excellent, the grounds nicely groomed. Pool deck a bit slippery even when walking. The amenities very nice.
May 2, 2013
Rated 3 out of 5 by best427 This hotel has great features
tried to give us a much less of a room than we had paid for in the old part of the building we paid extra for the view of the pools and ocean and they told us the mountain view was an upgrade. unsat
May 16, 2014
Rated 5 out of 5 by Dian14 Out-of-this-world Experience
We've been to the islands before, but this was a new experience --enjoyed all the accommodations, facilities, etc.. The shuttle to Lahaina and other spots was a true bonus (we hardly used the rental car).
May 19, 2014
Rated 5 out of 5 by Ronda1184 The hotel stay was wonderful!!
The staff was always friendly, helpful, and professional. The facility was very nice, the food delicious, and the view was AWESOME!!! I will certainly return again. We had a wonderful time and stay. Thanks for such a great experience.
October 31, 2013
Rated 4 out of 5 by wbauer20 good location
The location and beach are good
July 26, 2014
Rated 4 out of 5 by Hyeliner Kaanapali vacation
Best location, great hotel.
I wish the restaurants in the resort were a little bit more affordable. I have 4 children and I don't want to pay over $20 per child for breakfast. I also think that beach umbrellas should be at no charge.
August 26, 2012
Rated 5 out of 5 by Jen27 Very beautiful hotel, great staff and kept very clean.
This is our fourth visit to the hotel and it has been updated and kept in great condition. Very attentive friendly staff, fantastic food, nicely decorated rooms & clean hotel. I highly recommend the Westin for business or pleasure.
February 18, 2013
Rated 5 out of 5 by Kuulei Loved this hotel!
I had a great time. The room was very clean and comfortable and the staff was very friendly and helpful. Everything about the hotel was warm and inviting. I definitely will be back with more friends and family, maybe for a reunion!
October 4, 2012
Rated 5 out of 5 by BobandTina Ono Bar and Grill
Eve was splendid as our server, enthusiastic, high energy and a joy to have serve us. She just started, but you would never know and provided exceptional and friendly service. Will ask for a table served by Eve next time for sure.
March 28, 2012
Rated 3 out of 5 by RoadKing55 Platinum = Gee a what?
No recognition for status, in fact we were moved right below the construction with a lot of noise. Front desk person didn't even know what a Platinum was. Beach was great. Busy resort with lots of activities. Great dining nearby.
August 8, 2013
Rated 5 out of 5 by rand Love this place
This is a great place. Well maintained and wonderful customer service. The dining experience is top notch. Thank you for a great experience. This was my 5 year old's first vacation and we couldn't have asked for anything better.
October 21, 2012
Rated 4 out of 5 by lisakk had a great time
We just spend 7 nights here and had wonderful time. Only recommendation would be that you need to get a hot tub for families. I would also love it if there was a bar with music in the evenings. Thanks for a wonderful stay!
March 4, 2014
Rated 3 out of 5 by keefer how can the room not be ready
My flight from SFO was delayed 3 hours and we arrived at the hotel at 3.30 pm. Our room was not ready until 5pm and then took 30 mins to get our luggage. the comp'd us a cheap bottle of champagne and we lost a day of sunshine.
September 23, 2013
Rated 4 out of 5 by hende Beautiful and Relaxing
This hotel was both beautiful and relaxing. It had a fun pool and comortable rooms. The staff was both friendly and accomodating.
June 29, 2014
Rated 3 out of 5 by JHSMLB Great resort facilities - but needed room upgrades
The resort facilities are wonderful - the pool, the beach and the Relish Bistro make for a great day. But the rooms are in need of upgrades - we had an ocean view room but the carpets, walls and lanai were old and very worn.
September 22, 2013
Rated 5 out of 5 by MASH3121 Great Location
Right next to golfing, ABC store, so many activities to do at the hotel and a wonderful walk path. Great food at all hotels! Amazing luau show! Staff was amazing very helpful! Plus you get a free box of chocolates hello!!!!
December 13, 2013
Rated 5 out of 5 by TwoWomen1 Excellent!
Outstanding hotel! Great Kaanapali location!
Close to great restaurants. One of us had knee problems so access to all levels of the pools was a bit difficult...otherwise it was terrific!
May 23, 2014
Rated 4 out of 5 by Kathy13 overall
I think the hotel needs a bit of an overhall, some carpets in the hallways and rooms were in pretty bad shape. Our catered food was delicious, the restaurant food was ok, expected more for the price, bar food was very good.
February 4, 2013