Rated 5 out of 5 by vgriffie Wonderful Resort
We had a wonderful time at this resort. The waterfalls, birds ,fish, flowers, pools with caves etc. make this a true pradise. The staff were all very friendly and welcoming. We will be back. :)
December 10, 2013
Rated 4 out of 5 by arky The room is not to Westin standards I expect.
The pool and beach facilities are beautiful but the rooms are dated and need a major refreshing. The bed as usual is heavenly but the bath area needs to be remodeled and the room interior needs to be completely redone.
July 22, 2012
Rated 4 out of 5 by rvl55 Customer
it is a very nice place to stay but the cleanness of this hotel and room room need big improvement also the room need some remodeling getting to old concierge and photographic office not very friendly and help full
August 9, 2012
Rated 5 out of 5 by Jaycee21 great vacation
We really enjoyed our stay. The staff was wonderful , even the maid whom we happen to meet. Her name was Gigi. Sometimes these people never get recognition.Loved the pools. Great beach. Cant wait to go back!!!!!!!!
October 30, 2012
Rated 5 out of 5 by speedy1927 fabulous stay
We had a wonderful stay with the most awesome room. I can only make one complaint...the line to check in and out was quite long and took at least 30 minutes...but the wait in that beautiful setting was not so bad.
January 13, 2013
Rated 5 out of 5 by Ken72 Hospitable
As always, we were married here 20 years ago, the Westin makes us feel comfortable, romantic and rested. It's a beautiful facility and every staff person is kind and attentive. Our third visit and the best so far!
October 15, 2012
Rated 5 out of 5 by Nick318 Perfect Family Resort
The resort is extremely family friendly. The staff is very attentive to guest requests and needs. The restaurant team is excellent and takes great care of everyone. Even to the extent of putting names to faces.
November 26, 2012
Rated 5 out of 5 by Dan63 The Best!
This by far is the best SPG property that I have stayed, this covers the property itself, the staff, and the restaurants.
Great job by everyone there!
January 21, 2014
Rated 4 out of 5 by SusieQ Rooms need to be updated
This hotel has an excellent location and facilities. The biggest negative are the rooms. They are in desparate need of updating and this would be the one factor that would give me pause for a future stay.
January 31, 2013
Rated 3 out of 5 by Leslie999 Unfriendly Staff
At check-in and the few times I needed to ask questions during my stay, the reception staff was unfriendly and not helpful. I know it was the Christmas season, but a smile would have gone a long way...
December 29, 2012
Rated 3 out of 5 by Mike77 The hotel is dated
The rooms are small. Service wasn't very good. Every restaurant/bar was extremely slow. I asked for a king size bed and received 2 full size beds. No food and beverage service around pool or beach.
May 22, 2013
Rated 5 out of 5 by Melabj Loved this Hotel
We loved this hotel. Brilliant facilities, amazing friendly staff, exquisite pools, beach, foyers etc
We would return in a heartbeat. Offers a little of everything and with great service.
October 27, 2012
Rated 5 out of 5 by Truebi Carpet
the room i stayed in needs carpet replacement ,Water damage.
I rated so high because i am Hotel Employee,and i know how importend Ratins are,but no Questions the Service was Excellent
August 26, 2012
Rated 5 out of 5 by 2Buckeyes Almost heaven!
Really enjoyed the resort overall. One suggestion though, arrange the lounge chairs around the pool so that the pool access points are accessible to everyone including those with disabilities.
August 3, 2012
Rated 4 out of 5 by TXFamily Great Location and property
The location and property grounds themselves are fantastic. We had an ocean room view and were a little disappointed at how "worn" the room and corridors were. Rooms definitely neeed updating
June 18, 2013
Rated 5 out of 5 by Hernandez2012 Great family resort
This resort was wonderful. The only things we didn't like was the food was way to expensive but that is every where and the room was to small. But other than that it was an awesome vacation!!
August 3, 2012
Rated 5 out of 5 by Mercedes67 Great Location Great staff
Resort is accommodating for all types of travelers, from family, singles,honeymooners and of course conventions. Westin Hotel and Resort Maui will always be the first and only choice for me.
March 25, 2013
Rated 5 out of 5 by Don1327 3rd stay at the Westin Maui
Love the location on Ka'anapali beach and the grounds are so beautiful. The staff has always tried to cater to my desires. We have stayed elsewhere but this continues to be our favorite.
June 22, 2013
Rated 3 out of 5 by rp63 Expected more for the money.
Rooms and hallways need a refresh. Poorly designed (even dangerous) bathroom seemed like an afterthought. Nice property and location but would probably stay somewhere else next time.
May 18, 2013
Rated 5 out of 5 by clublogan pool area incredible
great service, pool area amazing, location is the best. waterfalls are incredible. very friendly staff. lots of activities to do at the hotel. love the pink flamingos and black swan.
January 17, 2013
Rated 4 out of 5 by Dana1313 Westin Hotel in Kan'anapali
We felt that the hotel was nice. The pool was beautiful and grounds were very pretty. We were very disappointed to see that the hotel kept 3 large birds caged up all day. My kids did not like walking past their cages because the birds seemed to be extremely frustrated and were pulling their feathers out and picking at the railing. It made my children really sad. We asked one of the hotel employees if the Westin ever let the birds out of their cages and he said that the Hotel used to, but people would touch them and get sun screen on their feathers, so they stopped letting them out. Maybe the Hotel could come up with a good solution that would allow the birds to come out of their cages and be in a more natural environment. This way the birds would get a lot more stimulation. Birds live way too long to be caged like this on a daily basis. As a human, you would not like being confined to a 10' X10' cage for the rest of your life - it's just cruel. Please do something about this. My friends are staying at this hotel in a couple of months, I will check with them to see if they have done anything about this.
August 7, 2012
Rated 4 out of 5 by Snowshoe02 Beautiful grounds
The Westin grounds were absolutely beautiful and the facilities and amminities were great. The rooms could use some upgrades and updates, but we spent very little time in our rooms.
January 16, 2013
Rated 5 out of 5 by RayW Staff going out of their way.....
I want to commend Yvonne (Concierge) and Alex (Manager @ Front Desk) for making our stay at the Westin tolerable. We were in the Ocean Tower, which is under renovations - so there is a lot of construction noise... I told Yvonne that my wife was sick - and was going to be hanging out in the room most of the time - so she called the front desk and asked that one of the managers call us to see what they can do for us...
Alex (lady) called and generously upgraded us to the Beach Tower with an ocean view... it turned out that we had to make a run to the ER at Maui Memorial Medical Center - after a visit to the West Maui Health Center.... she had a CT-Scan at the hospital... she did not feel well our entire trip - she ended up staying in the hotel room the next 4 nights.... the view from the room "saved" our otherwise disastrous trip!
We are home safe and sound - my wife is still not 100%... we wanted to commend your staff in their thoughtfulness, understanding, caring, and generous attitude in taking care of us!
p.s. We never touched the pool or the ocean water.... but the view was awesome!
April 11, 2013
Rated 2 out of 5 by AZKim Not my usual great Westin experience
We'd booked a Thursday and Friday night at the hotel, Saturday being the day we checked into our Starwood timeshare a couple miles north. After having been up for almost 24 hours, we looked forward to a shower, quick dinner, and rest. I had no reason to doubt my experience at this Westin would be any less wonderful than my other hotel and timeshare experiences. Oh my.
We were 'upgraded' to the Ocean Tower. Great view. However, the carpet had huge rolls, the kind on which you are destined to trip. The elevator noise was very loud. Husband took a shower first, but the tub did not drain. Not wanting to get into dirty water up to my calves, I asked husband to call down to maintenance. The phone did not work and he had to call on his cell phone. I went to sit on the sofa, but decided this was not a good idea since the once pale gold upholstery looked as though it had not been cleaned for a long, long time. The plumber came and after 40 minutes of listening to his drill and smelling oil, we'd had enough. We were moved, but to the same tower. Not good~ but better. We learned all other towers have been renovated. We are supposed to return in three weeks. I told husband I would rather fly home early. So disappointing~
February 9, 2014
Rated 4 out of 5 by SouthBay11 Vacation
My mom and I really enjoyed our stay at the Westin Maui Resort. Great location next to Whalers Village, beautiful pool and friendly staff! We would definitely stay here again!
July 30, 2012
Rated 4 out of 5 by RAA64 Hotel Review
The overall experience was great, but my only issue was that the front desk was under-staffed at busy times of the day. Had long waiting period (20-30 minutes) to get helped.
June 18, 2013
Rated 3 out of 5 by Jefffffff Only an average hotel
I expected better from the Westin brand. This hotel is build to accommodate large groups of tourists. It is a slighly upscale lodging factory. As a result, it was very noisy.
September 13, 2012
Rated 3 out of 5 by KAC68 Hotel staff slow to respond
Hotel staff was contacted several times to fix a leak in the ceiling. Room was flooding. They said they would comp the room for that night, but only refunded the resort fees.
October 17, 2012
Rated 5 out of 5 by Catherine58 Lovely property that is well maintained with helpful, courteous staff.
Our room had an ocean view, a balcony that overlooked the grounds and pool area and offered enough space for the two of us. Food good and staff very pleasant. No complaints.
February 24, 2013
Rated 5 out of 5 by IslandGirl13 Great staycation.
Love the Heavenly Beds at The Westin and the great location. Accessible to many activities such as shopping, golfing, beach fun, restaurants. A great place to feel relaxed.
January 24, 2013