Rated 5 out of 5 by RayW Staff going out of their way.....
I want to commend Yvonne (Concierge) and Alex (Manager @ Front Desk) for making our stay at the Westin tolerable. We were in the Ocean Tower, which is under renovations - so there is a lot of construction noise... I told Yvonne that my wife was sick - and was going to be hanging out in the room most of the time - so she called the front desk and asked that one of the managers call us to see what they can do for us...
Alex (lady) called and generously upgraded us to the Beach Tower with an ocean view... it turned out that we had to make a run to the ER at Maui Memorial Medical Center - after a visit to the West Maui Health Center.... she had a CT-Scan at the hospital... she did not feel well our entire trip - she ended up staying in the hotel room the next 4 nights.... the view from the room "saved" our otherwise disastrous trip!
We are home safe and sound - my wife is still not 100%... we wanted to commend your staff in their thoughtfulness, understanding, caring, and generous attitude in taking care of us!
p.s. We never touched the pool or the ocean water.... but the view was awesome!
April 11, 2013
Rated 4 out of 5 by SouthBay11 Vacation
My mom and I really enjoyed our stay at the Westin Maui Resort. Great location next to Whalers Village, beautiful pool and friendly staff! We would definitely stay here again!
July 30, 2012
Rated 5 out of 5 by Mbenza Short Summer Vacation
This short escape was simply perfect. I highly recommend the Westin Ka'anapali.
August 19, 2014
Rated 3 out of 5 by Jefffffff Only an average hotel
I expected better from the Westin brand. This hotel is build to accommodate large groups of tourists. It is a slighly upscale lodging factory. As a result, it was very noisy.
September 13, 2012
Rated 3 out of 5 by KAC68 Hotel staff slow to respond
Hotel staff was contacted several times to fix a leak in the ceiling. Room was flooding. They said they would comp the room for that night, but only refunded the resort fees.
October 17, 2012
Rated 4 out of 5 by RAA64 Hotel Review
The overall experience was great, but my only issue was that the front desk was under-staffed at busy times of the day. Had long waiting period (20-30 minutes) to get helped.
June 18, 2013
Rated 5 out of 5 by Catherine58 Lovely property that is well maintained with helpful, courteous staff.
Our room had an ocean view, a balcony that overlooked the grounds and pool area and offered enough space for the two of us. Food good and staff very pleasant. No complaints.
February 24, 2013
Rated 5 out of 5 by Holly22 Excellent hotel
The Westin is always our hotel of choice when we are on Maui because of it's wonderful service, cleanliness, and beautiful grounds.
July 17, 2014
Rated 5 out of 5 by IslandGirl13 Great staycation.
Love the Heavenly Beds at The Westin and the great location. Accessible to many activities such as shopping, golfing, beach fun, restaurants. A great place to feel relaxed.
January 24, 2013
Rated 4 out of 5 by Usly2011 This Hotel is Beautiful
Wonderful Experience and the staff was so very helpful and accomdating... The atmosphere was exactly what we needed for a peaceful re-energizing time. Location was perfect.
January 29, 2013
Rated 2 out of 5 by shpa dated rooms
rooms were dated and carpets needed to be replaced. needs painting A/C unit did not work porperly. asked 3 times to have it fixed- it was never fixed.
service was just OK
September 4, 2012
Rated 5 out of 5 by travelingkristyn Excellent Stay!
Resort was great - amenties plentiful. Sadly, the pool was closed nearly most of the day when we arrived due to cleaning; not a problem though, the beach was right there.
July 23, 2013
Rated 4 out of 5 by andyxanderson Great lobby, ambience, terrific spa
Spa services were excellent. The pools were awesome - esp the slides.
The concierge lines were often busy - but that is a good thing - the hotel is busy!
June 10, 2014
Rated 5 out of 5 by Alex777 Fantastic stay
Has a great stay that exceeded my expectations! The room was great, the staff did know me by name, location cannot be better. Right now this is my first choice in Maui.
December 6, 2011
Rated 5 out of 5 by SDhoneymooners A Great Time in Paradise
Our Honeymoon in Mauii was fabulous thanks to your lovely hotel and great staff.
Our final night dinner out on the grass was a wonderful way to end our trip.
August 9, 2012
Rated 4 out of 5 by Shirley73 Great relaxing hotel
The atmosphere is relaxed and enjoyable. The employees are happy to accommodate you. The location is superb. Good food, shopping and ambiance, who would wat for more.
March 8, 2014
Rated 5 out of 5 by KASTMASTER fishermans wife
THIS TRIP WAS MORE THAN EXPECTED
FOOD WAS TERRIFIC ..POOLS WE GREAT
OCEAN SO INVITING ... JUST HAVE TO GET IN DONT WAIT...
MAHALO FOR ALL THE FAMILY
STAFF GREAT .
April 15, 2014
Rated 4 out of 5 by KCB1234 Overall Great Hotel and Location
The hotel is located in a great area with many things to do on the property and just outside the property. The even have a shuttle for you which makes it extra handy.
February 13, 2013
Rated 4 out of 5 by BobbyZ56 Great Hotel
It first started very bad for us. they gave us a very noisy room. Book it did not tell us you are renovating the hotel. I will never book through a 3rd party again.
September 14, 2013
Rated 4 out of 5 by Thomas88 A very nice stay in Maui
The Westin Maui is situated directly at the beautiful Ka'anapali Beach and they the offer free shuttle to Lahaina and Maui West Airport.
The hotel wings are built around the pool area, which is wonderful, incl. little hills, small artificial lagoons, a funny waterslide etc. ... It never felt crowded and there's also a pool for adults only. Nice also the animals around, like the flamingo or parrots.
Got a 'small' Platinum upgrade to Premium Ocean View on a higher floor; views are really great overlooking the ressort and the beach. Nice room size and balcony.
Biggest weakness was the staff; which tried oiften to be friendly; but never too motivated or helpful. A few discussions where needed to get the rate which was confirmed and there was never a sorry for the mistake.
Something bothering is the resort fee which is obligatory. So if so, why dont you include it to the rate?
Breakfast has a nice choice of warm and cold dishes and I woukd recommend it. For dinner, better go to Lahaina.
It was a very nice stay in Maui, ideal for families and beach lovers. A few more details and it would have been a perfect experience.
October 17, 2013
Rated 5 out of 5 by Bedelia Great Honeymoon Stay!
We had a lovely honeymoon stay! The hotel was beautiful and had everything we needed! We even received a complimentary bottle of bubbles to celebrate our honeymoon!
February 26, 2013
Rated 4 out of 5 by Carlos74 Hotel is in great location
We greatly enjoyed the stay at this great hotel
August 25, 2014
Rated 5 out of 5 by ferraritom We had a wonderful time here.
This is a remarkable resort! My family thoroughly enjoyed the vacation that we took here in April. Thank you to the staff, especially, Dawn. We will be back!
April 25, 2014
Rated 4 out of 5 by BANDIT05 THIS IS A GREAT RESORT HOTEL
The changes made to the overall facility and rooms since I was last there are positive.
The restaurants could be better to encourage more facility use.
May 21, 2014
Rated 3 out of 5 by pilikito Disappointing
Booked a Deluxe Ocean View room.... but it looked right over the adjacent restaurant.... noisy delivery trucks and food smell nearly 18 hours a day. Never again.
March 17, 2013
Rated 5 out of 5 by Melissa8768 Repeat Customer
We have visited the Westin several times and have always enjoyed our stay. The staff and property are wonderful.We loved the new renovation.
June 11, 2014
Rated 4 out of 5 by mamadana1 great location
Westin has the best location for water sports and dinning & shopping. Very friendly staff.
August 4, 2014
Rated 4 out of 5 by gFredIII Excellent Location in Maui
The Westin Maui Resort has the best location in all of Ka'anapali. The hotel facility is fantastic. Staff were excellent. Over all a very enjoyable vacation!
June 26, 2012
Rated 4 out of 5 by hende Beautiful and Relaxing
This hotel was both beautiful and relaxing. It had a fun pool and comortable rooms. The staff was both friendly and accomodating.
June 29, 2014
Rated 5 out of 5 by Bird14 Beautiful
Everything was beauifull we were there on our honneymoon and both said we wouldn't need to leave the resort grounds to enjoy ourselves it was so nice there.
December 15, 2012