Rated 1 out of 5 by dhs1953 Not a recommended propertry
I booked a group with 30+ rooms. Almost everyone had to wait for their room to be ready to check-in. The service was terrible and the meeting planning left a lot to be desired. The events did come off better than expected based on the service we had received in the bar and restaurant.
I somewhat expected an upgrade as a Platinum member but I was mistaken. I was told, "Not at that room rate".
January 7, 2014
Rated 1 out of 5 by MeganJTravelsot So noisy and disappointing
Hdousekeeping uses walkie talkies to communicate on full volume so you hear "I forgot coffe cups in room 1425" at 8 am and the kids wake up crying after a late night that took us to the desert in the first place. If they try to book you in building #14 don't take the room. It is where they have the laundry for housekeeping. As a result, you are surrounded by housekeeping carts, bags of dirty laundry and trash and a lot of noise. It was horrible. We had ants in our bathroom and had to walk forever to the pool with the water slide. It was a huge disappointment and not at all worthy of the Westin name.
December 29, 2012
Rated 2 out of 5 by Disappointed Very Disappointed
We stayed for our 10 year anniversary. Our family made special arrangements to pay for our room and asked that we be notified along with chocolate covered strawberries delivered to our room. We were never notified that the room had been paid for, we were told that it was charged to our credit card. We also never received the strawberries. The property also seemed to need a lot of repairs.
February 26, 2013
Rated 1 out of 5 by Wpbracco Disappointing Stay.
There was mold under the soapdish in the bathtub. Lights over the beds were not working upon check in. No desk chairs, on ly easy chairs in the room. Not enough electrical outlets near the desk or bed to accomodate electronics needs. No facecloths in the bathroom and very few towels. Stayed here many times in the past, but this stay was unacceptable.
December 18, 2013
Rated 1 out of 5 by babe60 unable to find parking
room 602 was across from the hotel cleaning staff supplies. you can hear their walkie talkies. they made noise when they would bring out supplies with their carts. we were near the back of a restaurant you can hear the staff talking and preparing to deliver food. this lasted beyond after 10pm
January 2, 2014
Rated 4 out of 5 by travelprogal birthday week end
I have stayed here before. The facilities are pleasant and the hospitality was nice. I love hot weather but after checking in and waiting for my room to be ready at the hotel restaurant for over an hour then walking to my room in the hot weather, I discovered that neither of my keys worked. Fortunately,(?) I went around to the back sliding door and it was wide open! The new key was never delivered and I made the trek back to fetch them. I love this place but could the maid service place wash cloths in the rooms? It's those little touches, ya know. Also, are full grown large dogs allowed in the rooms & on the property? Since there was a huge doberman pincher who liked to bark and run after the ducks in the room next to me.
June 9, 2014
Rated 5 out of 5 by Hardin11 Great getaway
We enjoyed our stay at this resort. I have stayed there for business travel before, but of course it is different when you are there for relaxation. Large quiet room, the lovely Westin bed. We only ate in the bar area, but the selection of food there was very good. The gym was large and fully stocked. Easy to get to, well maintained. Friendly staff.
December 7, 2011
Rated 2 out of 5 by pageant Unclean
The room was very dirty, carpet was so dirty, your feet would be black after a shower. The room had a smell to it.
The room had bugs in the closet and bathroom.
My sheets had not been changed.
The towels are old and yellowed.
I was charged $ 40.00 to have boxes delievered to my room.
There is no elevator & you must use stairs when moving luggage.
August 24, 2012
Rated 4 out of 5 by McCoy05 Ghost Ringing
Though the hotel was very comfortable and provided a wonderful ambiance I did have one slight issue. The phone in the room ghost rang periodically and at times when I didnt answer It left a dead air message on the VM. After calling the front desk and notifying them about the problem they supposedly sent someone to the room that was supposed to arrive within 5-10 min. This did not happen prior to me showering and leaving 30 min afterwards. Once returned I noticed a card saying that they did show up but at that time I just decided to unplug the phone for the rest of my stay. I was surprised that I wasn't questioned about it at my time of check out.
Other than that it is a nice place to chill and relax.
June 10, 2013
Rated 1 out of 5 by scott111 Terrible facility
This place along with other starwood facilities are a joke. Presented with a dirty room - really? There were newspapers, plastic water bottles, food droppings, etc. Furniture that belonged inside was on the outside patio. It took forever to get the room cleaned each day....well I won't consider it cleaned. They would not even replace the basic soaps on a daily basis. Oh don't ask the staff any questions, you get a different response from each staff member. doesn't anyone know what is going on. And the bugsd in the conferece center - give me a break. Never stay at a starwood facility!
April 13, 2013
Rated 2 out of 5 by Fancy1 BEAUTIFUL GROUNDS
I was a guest for a business conference, the property has the poorest signage of any place I have been, not to mention WiFi or cell phone signal. If you want to get lost and get away from it all........this is the place. OVER RATED, OVER PRICED.
May 14, 2012
Rated 3 out of 5 by Thekid Westin Mission Hills Needs Improvement
The Pool area was crowded uncomfortable. The pool bar staff was overwhelmed and the service was shoddy at best. The food and drink prices are pure robbery. Pick somewhere else to stay.
July 9, 2012
Rated 2 out of 5 by Ehudhoc Disappointing
A few weeks ago we had a bad experience at another SPG hotel so we decided to have a correcting experience and stay at Mission Hills.
Unfortunately we had the following issues during our stay:
1 - one of the keys we were given didn't work. After asking five times the hotel staff finally delivered new keys.
2 - bathroom wasn't clean. After complaining, a maintenance guy showed up with a few pool towels to clean the bathroom. He wiped it quickly and left - bathroom was still dirty.
3 - the heater in our room didn't work and it was really cold. A maintenance guy tried fixing it for an hour but couldn't get it to work. We were told they would provide us with small space heaters and told them tolerance the, in the room since we had to go somewhere. When we got back there was only one space heater that didn't work. It kept popping the electricity. Called front desk and they sent another one that worked but still didn't really heat the entire room.
4 - we didn't have hot water for quite a while.
5 - the distance from the parking to the room is a little far. Overall hotel grounds are beautiful but unfortunately we didn't really enjoy outstay there.
January 4, 2013
Rated 3 out of 5 by notrealhappy Needs updating and cleaned
The housekeeping is poor. It is hit-or-miss as to whether you get your coffee service refreshed or your towels replaced.
MOLD in shower.
Common areas (hallways in buildings) were dirty, and many had strange purple/black spills that looked like something leaked while going through there.
Room service breakfast was cold.
Service in bar was slow.
I used the spa, and the facial was nice. Went to the spa pool, and it needs some upkeep. There were tiles missing from the decorative tile line around the pool.
February 25, 2014
Rated 1 out of 5 by NotWorthTheMoney Disappointing
Pre-paid for a king room, checked in at 7PM in the evening and was told we only had a queen available and that our room wasn't ready. They suggested we go for dinner and they would call us when it was ready. It was 7pm in the evening!! When she went to check on something I then heard the other lady tell another guest "looks like I have the last King room available for you" When my lady came back I asked her why the other couple was given a room and we were still standing here. She said she had no room showing on her system for me. When I gave her a look of 'give me a break' all of a sudden a King room was available and ready for us to check in immediately.
- got to the room, the remote on the tv didn't work (my husband was dying to watch the playoff highlights) the bedside light was out and the carpet in front of the bathroom was soaking
- engineering showed up and fixed the remote and put a bath mat over the wet spot...charming.
- went to have a shower the next morning and the tub filled up to my husbands ankles. Makes me wonder how they clean those tubs as this wasn't just a bad drain it was fully clogged.
- the pool closest to us was "closed for a private function" the entire time we were there. Yet every time we walked by this pool it was practically empty. This meant EVERYONE was at the main pool. For some reason the resort also allowed kids to have water guns with a fully crowded pool. In the week we were there we saw numerous people get angry including a old couple who were squirted with water. Now...I love kids, I am 4 months pregnant and feel they need to have a space to have fun. Give them a kids pool to go nuts in.... maybe the one you reserved for the "private function" or hold off on the water guns when the place is packed.
Overall it was a huge disappointment. I usually always stay at Westins but my last 2 experiences have been awful. This was the icing on the cake.
April 19, 2014
Rated 2 out of 5 by melhihi12 Disappointed
I don't normally leave a review, however, I thought it is important to share my experience so this hotel can improve. The hotel is located on beautiful property and it was a shame to have the experience that I did.
I checked into my first room during my visit and had issues with the shower heads and stained bed sheets. The shower heads, which were designed to be flexible, were fixed and positioned in a inconvenient way. One shower head was pointed at the wall and the other was so low that I had to squat down to use it. I chose to let go of both issues.
One the second day of my stay, I noticed ants in my bathroom and also on the nightstand. Not ignoring this issue, I called the front desk and the manager quickly changed my room. Althought I appreciated the quick response of the staff, I was asked to change to a room that was on the other side of the hotel.
I was upgraded to a bigger room, which was nice, however, the internet did not work. I spent several minutes on the phone with technical support and opened several tickets. I was told they would get back to me but I never heard back. This was very inconvenient since I was on a business trip and keeping up with email is important to my profession.
As I mentioned above, I usually do not leave reviews, but I do want this place to improve since it is a nice hotel on nice property and would like to come back. Thank you for taking the time to read this.
May 1, 2012
Rated 1 out of 5 by Frequent27 Horrible Experience, Worst SPG Property I stayed...
5 night stay, still on the property, can't wait to leave. Received an email prior to arrival that, while Platinum, expect no upgrades due to occupancy, followed by there may not be enough parking! WHAT? So, I suppose I'll leave the car at the strip mall up the road and walk back?
Got to property. Shower didn't work properly. Thermostat didn't work properly. Shower was improved slightly, but not fixed. Thermostat had room at whatever temp it wanted. Day 2, no maid service, therefore no replacement coffee. After workout, go to the Market, supposedly open for business at 6 AM. At 6.25, still fumbling around putting bagels, etc., in cases. Took them 10 minutes to serve first customer (I was #2, simply wanting a coffee as I had none in room thanks to epic fail by maid service). Finally, after getting person his food, there was an issue putting the receipt paper roll into the register. After standing there for 10 minutes or more, simply wanting a medium coffee, I had had it and left. I'm sorry, but if you open at 6 AM, shouldn't you be ready for customers???
The prior night, ate on the patio. My wife ordered lobster mac and cheese. First order fine. I liked it, so ordered one for myself. Portion was 1/2-2/3 size of hers. We looked at it and simply shook our heads. She had ordered a cocktail called Daily Dose. It was fine. Ordered another, she said it was an entirely different drink.
Not sure what is going on at this hotel, but dated rooms, plumbing issue, heat/cool issue, maid issue, service issue, food/beverage issue ... on every level, not good.
Have two more nights here, unfortunately.
April 5, 2013
Rated 2 out of 5 by jt25741 Hotel grounds are great, rooms need work and deep cleaning
We used to go to the Westin Mission Hills very often 12-15 years ago. We have only been back since about 3 times since 2001. This is largely because of the trouble we have had with the aging dirty rooms needing renovation.
We tried it again this weekend using my points for two nights.
When stepping in room was extremely dusty/stuffy feeling, we started to sneeze. Turned on the ventilation. This didn't really help.
Drapes are tall and long against window....I dont feel these are vacuumed often. Not deep cleaned.
We tried to get another room...but they were sold out with two groups (so they say) Not great attention for a suffering award gold member. ...... They sent housekeeping who spent maybe 8-10 minutes with a vacuum. Didn't do much other than kick up more dust. The lamps and hidden areas were deep with dust. For instance, behind the TV on the dresser was lots of dust. Old sofa bed was probably a big contributor.
We slept horribly because of this...not to mention the bed --- which was the upgraded newer type.....but it was warn out....needed flipping or something. Each of us was sleeping in a "pit" sinking down where too many people have slept before --- with little back support.
The grounds on the otherhand are just as nice as we remember. Very pretty. I miss the fish in the ponds....... views are spectacular.
We payed $20 more and played tennis, which was nice...but I would think that should have been included in the $25 daily resort fee.
Nobody greeted me with as a starwood gold guest, even the fact I was staying on award. I didnt get offered a SPG Gold level amenity of any kind......I expected to .....so not sure what happened here either.
We ate lunch at the pool and that was reasonably priced for what it is..... Fish tacos were fresh tasting. Son liked the Hot Dog. Music at the pool was horrible though.....it was loud and extremely muddy/distorted.......like the speakers were behind pillows..... Made for an unrelaxing atmosphere. Even my personal MP3 player headphones couldnt drown it out. Wife agreed and wished they would turn it off or way way down. If the quality of the sound was better.....then it would be OK. Never heard outdoor speakers that sounded that bad :(
Continental breakfast was reasonably priced for the variety, and the food and service was good the next morning.
When checking out I relayed all this...I expected a manager to come and speak with me...but he girl just apologized and said the room will be cleaned again. Did nothing more. We left.
January 21, 2013
Rated 3 out of 5 by lmh99 This hotel has good features, but a few things need to be fine tuned
The rooms were extremely comfortable and it was a great nights sleep. The property is very spacious and pretty. My only complaint about the room is that the toiletries were not replenished each day, no new shampoo, etc when it was clear that I was using the products and almost out. The food service by the pool needs some help in that it took well over 20 minutes to get drinks and food after taking a while to get someone's attention. I called the front desk a couple of times to no answer, which should never happen.
May 2, 2012
Rated 3 out of 5 by Juliet2013 Needs some work to be at Westin standards
The lobby to this hotel is fantastic along with the staff. My check in was fantastic along with the lovely scent you find at all westins. The room was good (especially the bathroom) but there was a slight musty/mildew smell. On the ammenties side the bed was great as always...the extra refridgerator was biazrre because it's placed so that a chair has to be removed to access and the fridge doors is opposite than the cabinet door. The most disappointing was the pool- the chair cushions all need to be replaced.
July 1, 2013
Rated 2 out of 5 by ivygirl Needs serious improvement when at high Occupancy
We went at Easter break this yr which we have done MANY years in the past. The hotel can not operate at Full Capacity. Service across the board was TERRIBLE. The pool can not accommodate full capacity, the lounge chairs can't either. My teens had to lay on the grass outside our room just to get sun because there were NO chairs and the pool was full of sunscreen and kids throwing balls everywhere. When I called service express for room service it rang 42 times and still no one picked up. That was the 2nd time I called when I decided to count the rings! The Easter brunch was mediocre at best and they charged 70$ per person w/tax+tip....and it was worth about 20$. This was just a really bad experience from someone who has stayed at this property dozens of times and owns a timeshare there.
April 23, 2012
Rated 1 out of 5 by angry77 not happy
I lost my necklace after taking a facial with
mindy it was a very costly and sentimental
piece a sapphire and diamond seahorse
I asked to see mindy who did my facial
but they said I could not go into the room to
look or see her. They said she was with
another client I went back and then they
said she was at lunch. She never came
out or called to say she was sorry
she insisted I take it off when I told her
I never do that and she put it back on me
obviously not too carefully because when
went back to my room and looked in the
mirror it was gone I went and searched
with others and told the lost and found
and the front desk. In addition there
was a cockaroach in the waiting room
of the spa and the phone in our room
never worked despite numerous calls
to them on my cell about ti not working.
I will never stay there again. Maxine Landis
December 30, 2013
Rated 2 out of 5 by Steve101 Golf but Don't Stay
The Westin name should be removed from this hotel. The rooms are outdated and reminiscent of a motel. The slider door screen to the porch was broken, and there was a pungeant smell from the bathroom. The valet didn't offer to take my bags and didn't go out of the way to make me feel welcomed. For the money stay somewhere else, but definitely golf the Pete Dye course.
December 7, 2011
Rated 1 out of 5 by zwelch insect infected
Bathroom and dressing room full of ants. When walking in bedroom floor without slippers there were ants crawling on our feet. Disgusting.
Called front dstk they sent someone out to spray. We were gone at the time, came back and within a few hours the ants were crawling in bathtub and on the walls. By next morning we could not shower due to ants all over bath mat and floor.
NOT worth 10,000 starpoints points
December 14, 2012
Rated 1 out of 5 by Donny9 Not Happy
When I got to the reception area to check in I asked the person at the desk if I could upgrade my room. They said that I had gotten an upgrade. Well the upgrade was a dirty room right next to the parking lot. When I went back the person did not help me to move. My wife was rather upset with the condition of the dirty room where they left yesterdays pillow case and towel on the counter plus I took pictures of the dirt and papers on the flow outside my room. I was finally moved to a better room. Your swimming pool was under construction. The help were very nice. I usually stay at Westins. This experience was not the best.
Your manager was very nice who I spoke to. I will continue to be a fan of the Westin Chain but I will not return to the Westin Rancho Mirage.
April 12, 2014
Rated 3 out of 5 by unhappycouple Very disappointed
Reception was not aware that
we had breakfast included.
We failed to receive maid service.
We had issues with our "golf package"
The only saving grace to this hotel was Fatima in the breakfast area, great server and very helpful.
I found it offensive of SPG to say I had to go to the concierge to get my "free" gift
when their real motive was to get me involved with a time share program of some sort.
October 3, 2013
Rated 3 out of 5 by Jamifern Service lacking
Did not feel as if I received the usual treatment as not only a starwood rewards member but also a starwood amx client. Our first room which was booked as a "deluxe resort view" overlooked a parking lot in the back of the resort. The manager did move us to a better room after I told them I was unhappy with my room but overall the service was not typical for a Westin. This staff has some work to do.
March 31, 2013
Rated 3 out of 5 by Kathryn55 This hotel has poor communication.
This hotel has very poor staff communication. The property is large and necessitates a shuttle. I stayed on the property for 4 nights and called the shuttle 8 times. They were NEVER on time and rarely knew they were supposed to pick us up even with plenty of notice.
Check in was a nightmare. After 5 and one-half hours, I had to get a manager to finally get a room. I would not stay here again.
April 8, 2013
Rated 3 out of 5 by Somer25 Thought I was getting more with the Westin brand
I have to start by saying the grounds at the Westin Mission Hills were well kept. However, the rooms and some of the staff need improvement. Our initial room had a stale, musty odor. When we called to have it freshened up, housekeeping sent a housekeeper with a broken can of air freshner, she sprayed 3 sprays and left. We walked into our bath room only to find the bathtub had been tarnished by what I guess is hard water over the years and was browning. We were given another room but when we got into that one there were no towels and it took 30 minutes just to get clean towels. There was a NYE party that night that no one on the staff could tell us the details about and sent my wife and I on a wild goose chase to find out how to get tickets. The one bright spot of the stay was a waiter named Manny at the Pzimini restauant. He added a personal touch to his service and he was the one that locked down the details and tickets for us to the NYE party. Manny dserves the recognition
January 2, 2014
Rated 3 out of 5 by Maddie Rooms desperate for upgrade
I had not stayed at this facility since the early 1990's. Although the property is beautiful the rooms are in serious need of upgrading. The tile and grout were dirty, carpet was dirty, tub was stained, cobwebs with spider in bathroom. The chairs near the desk were filthy. Room 1011 was the worst then transferred to 709 which had only slightly clearner tile and grout.
April 29, 2013