Rated 4 out of 5 by MrsSue03 Wedding Weekend
My beautiful cousin hosted her wedding reception here and it ABSOLUTELY FLAWLESS. Kudos to the event team and staff. Her bridal suite and hospitality room were breathtaking and put my standard room to shame!
I had an ocean room and I slept every night with my balcony door open listening to the gentle Maui waves. It's tough to rate my room after comparing to a suite but the room was generously sized, had ample storage and of course an amazing view.
I never once felt uncomfortable. The only criticism I had was a lack of beach chairs and umbrellas but that isn't a deal breaker, I shared with one of my relatives.
The next time I go back to Maui I know exactly where I'll be staying...room 737 or in suite 1088.
Mahalo for another perfect stay in paradise.
February 5, 2016
Rated 5 out of 5 by Colonel87 Always love your hotel
Stay was great as always (3rd time). Staff very friendly and efficient. Looking forward to next time!
February 5, 2016
Rated 5 out of 5 by Charlori Delightful stay in every regard
The only fault is we over-ate (our fault).
Relish burger bistro is terrific and fair priced. The breakfast buffet $30 is a bit pricey (unless you have a huge appetite) but that's about the same as other hotel buffets; there are some $5 discount coupons we learned later. I think the Relish Dinner restaurant menu is more hoity–toity than I recall from last years stay; was nearly empty while the restaurants next door where packed.
A family staying a week rented a microwave for $20 and ate in mostly; check with the hotel.
The staff are genuinely nice/ helpful/ terrific. They make a great hotel and stay all the better.
Our four-night stay was delightful and we are already planning our return. Mahalo
January 22, 2016
Rated 5 out of 5 by Rmcclain7 Once again, terrific holiday
We have stayed at this westin Maui property several times and have never been disappointed. The staff is incredible from the front desk, conceirge, housekeeping, restaurant servers, and pool side staff.
We were upgraded to a beautiful suite on the top floor of the tower, and rented a gazebo for 10 of our 12 day stay.
Mahalo Nui loa for a perfect vacation.
It could not have been more perfect. We will be back every year.
January 18, 2016
Rated 1 out of 5 by Bugsy39 Anniversary Stay
I just got back last night from my trip to Maui and stayed at this hotel and it was the worst ever. My hotel bed was sunken in the middle. My bed smelled like mold and mildew and when my wife and I looked at our sheets in the morning they had mold. The staff is not friendly. I felt like no front desk people listened to us. I will never stay here again.
January 14, 2016
Rated 4 out of 5 by Jules92 Gorgeous Place
This is one gorgeous hotel- the location, building, grounds, views... All breathtaking. I couldn't imagine a better and more ideal location or place!
Offering many different shops, dining options, activities and an endless staff, they made sure we were more than taken care of.
My only downside was the average service from 90% of the staff. Knowing they do such a high volume of business, I felt they treated guests as average income and, aside from Ronzi the Bellman and Aaron the server at the restaurant Oceanside and their top-quality service, the rest of the staff was quite average.
Needless to say though, I highly recommend staying here!
January 14, 2016
Rated 3 out of 5 by miketomaui HORRIBLE RELISH BURGER BAR
We've celebrated our 4th wedding anniversary with my 7 month old and 4yr old daughter and had a wonderful time at your pool facilities and pond with fishes. Overall good experience except my one complaint was eating at Relish Bar at one dinner seating. Our previous meals at Relish for breakfast were very pleasant. Just that one dinner we had to most rude & forgetful staff member. He disrespected my wife regarding the meal she ordered, demanding she ordered it a certain way when he wasn't even present during the order. (because he was a runner) Then we waited about 45 mins for our beverages while our food was already out and cold.The next day we brought the attention to the manager and he said he would take care of it, although nothing was done. Just wanted to let you know as a frequent Maui visitor and SPG gold member.
January 13, 2016
Rated 5 out of 5 by WorldTraveler73 Wonderful Staff, Great Location on the Beach, Beautiful Public Spaces
Hotel has a great spot on Ka'anapali beach, and the public spaces with live flamingos, white and black swans are beautiful. The interconnecting lagoon pools are large enough to accommodate the large numbers of people during peak season (although one of the pools was reserved for a private event one day, which made finding a lounge chair at the other pools more difficult). The pool slide looks deceptively small, but provides a massive adrenaline rush. The pool-side servers are friendly, but can be difficult to flag down during peak times. Rooms with balconies facing the beach are nice and the décor is what you would expect of a Westin resort. The staff is great, especially the concierges Sulinn and Shirley, who helped us plan our activities prior to arrival, got us reservations at hard-to-book restaurants and packed a complimentary snack bag for our Road to Hana trip. That was unexpected, but a very nice touch. I would definitely return to this hotel if I were in the area again.
January 11, 2016
Rated 5 out of 5 by ajvdtv Great first time visit to Maui!
I was really impressed with The Westin hotel we stayed at. Beautiful resort, very helpful concierges. Would highly recommend to others!
January 4, 2016
Rated 5 out of 5 by lvhawaii Best Hotel in Ka'anapali beach
The Westin Resort and Spa in Maui far surpassed our expectations! From start to finish, we had a wonderful time. Concierge representative Jefferson, was fabulous. He booked all of our excursions and dinner reservations well in advance of our stay, and they exceeded our expectations. The room was clean and the staff were very nice and replenished the amenities each day. The many pools are amazing! Anywhere you lay at the pool either has an ocean view or some waterfall or beautifully manicured garden view. Absolutely luxurious. The spa was very nice. The excursions are great because they just pick you up out front near the hotel. Being next to Whalers Village was a big plus with restaurant options and close proximity. Danny, with transportation was great. So nice of him to take us to one of our destinations and pick us up. Joe L. with Guest Relations was very helpful too. The coffee shop staff were so friendly and nice. We loved the free swag as well (cooler bag, chocolates) Many thanks to all the staff at this hotel. You made our experience one we will remember always. Hope to make it back again in the future.
January 2, 2016
Rated 5 out of 5 by MichW vacation paradise
You won't be disappointed staying at this fabulous resort! With a stunning tropical lobby paradise, 5 pools (incl an adults only pool), a beautiful beach for fun and gorgeous sunsets, a great location next to Whaler's Warf, oversize rooms with the always amazing Heavenly beds and fantastic showers. I made the mistake of staying at a 3* resort in N Kihei for the first few nights which was a total mistake. I'd stay at this resort again in a heart beat!
January 2, 2016
Rated 5 out of 5 by Texas512 Great Staff!!
This is my third time staying at your property and it did not disappoint!
The highlight of my trip was your kind employee Debbie, she was working in a little office in the front lobby and helped me find the particular restaurant I was supposed to be meeting my family.
Thank you Westin & thank you Debbie!
December 29, 2015
Rated 3 out of 5 by Timbo6293 Expected More
Greatly looked forward to our stay at the Westin Maui on Xmas Day. We got in late, kids were tired, front desk worked efficiently and we got our room, a Deluxe Oceanview. As my daughter said as she looked out on the balcony...I guess we can see the ocean but I see a lot more parking lot. Partial oceanview would have been more accurate and hearing the elevator go up and down all night didn't help sleeping patterns. Based on the sticker price, I expected more.
December 27, 2015
Rated 5 out of 5 by thezmanva Excellent getaway hotel
Fantastic location, beautiful beach for swimming and snorkeling, excellent staff, tremendous pool and spa. Jevon at the front desk provided a great arrival experience, housekeeping was perfect and Melody in the spa provides an excellent facial.
December 26, 2015
Rated 5 out of 5 by Hunter823 Great property
Very disappointed to read some of the negative reviews here. I have been to this hotel several times over the years and with the new Ocean Tower refresh it is better than ever. The location is simply fantastic. Walking distance to Whalers Village and Kaanapali beach and a short trip to Front Street in Lahaina all with breathtaking views of Lanai and Molokai. Definitely recommend this property for all.
December 21, 2015
Rated 3 out of 5 by Dadura Not impressed
When I arrived I was handing the car keys to valet parking attendant. He asked me twice if I am sure because it cost $xx to use valet service. I don't know the what the deal is but the guy was tripping. I said I wanted the vallet service and kept asking. I am on vacation dude. Not impressed with valet service, the cost of food is not jusftified. I felt nickled and dimed on every corner.
This hotel has anoying resort fe of around $30 per night, for the services most people dont even use. JUst add the fee to the hotel room charge, don't falsely advertise.
We used SPG points for our stay, there are better hotels in Maui for the price. I wish I stayed somewhere else. Our room was on high floor, but after 2:00 am there was this horrific noise comming from the ceiling. I dunno If they were remodeling or what. Anyway I couldn't sleep. We were going to complain about it, but never got asked about how was our stay. We got checked out in a rush.
December 9, 2015
Rated 4 out of 5 by ace2 Beautiful water park
Beautiful grounds and location.
December 8, 2015
Rated 5 out of 5 by jaai12 Fantastic!
Bellmen were outstanding! They helped us get into the parking lot when we arrived, at night we couldn't find parking so they gave us free valet parking, and they were really friendly! I wish I got names. Front desk was fantastic! When we arrived Larisa helped us with our room, she let us pick king bed or 2 double beds. Also, upgraded our room to ocean view! However when we got to our room, we weren't happy about the door leading to the other room and the view. Larisa switched our room, still ocean view, a higher level and 2 double beds. It was beautiful! thank you guys for making just 1 stay awesome! Aloha!
December 3, 2015
Rated 4 out of 5 by David175 Good front desk service
Valerie in the spg front desk line went well beyond the call of duty to make us feel welcome. She set a very positive tone for the whole stay.
November 28, 2015
Rated 5 out of 5 by MRey Loved our stay!
Our room was overlooking the beach. The balcony was great to watch the ocean and the stars. The breakfast buffet was excellent, especially the omelet station. Charlotte at the front desk was extremely helpful and friendly. Our only complaint is that the bed was quite worn out, so it definitely wasn't heavenly any more.
November 24, 2015
Rated 1 out of 5 by Jay11 This hotel is a rip off and big disappointment
I stayed at this hotel for my 20th anniversary November 2015 using points and it was a complete disappointment. The hotel room was very old and run down. Birds constantly ate out of the food at the breakfast buffet. The staff didn't care. Pool area was old as well. I'm a platinum member and when I upgraded using points they never informed me via email what I was supposed to receive. I received a basic room that they claimed to be upgraded. Really!! They gave me a $3 bottle of champagne to celebrate but since I don't drink I gave it back to them. Thanks anyways. I spent over $900 on incidentals at the hotel and they gave me 188 points. There was nothing hospitable about this hotel. Do not trust them to celebrate at this hotel. Pay the money and go somewhere else. I'm a true Starwood fan but this hotel was a let down.
November 22, 2015
Rated 5 out of 5 by BAB65 Elevator noise was not the problem I heard about!!
We were near the noisy elevator in the Ocean Tower but the A/C fan, which can be left on at three levels, provides relaxing "white noise" and does not effect the cooling. Some nights we left the balcony door open to hear the waterfall sounds instead. Just opening the sliding door stops the A/C. As it became light, we would close everything to sleep longer. The A/C and fan system we had set would just start again.
This hotel and beach offers a magical experience. I read so many reviews and many said, "Just come here". I concur.
November 21, 2015
Rated 4 out of 5 by Bebe57 Great location
Great location on the beach. Rooms could use some freshening up
November 13, 2015
Rated 5 out of 5 by LeeinPA15 Paradise!
The scenery and landscaping at this place is stunningly beautiful! Our room was upgraded to a room with a view of the spectacular pool and ocean! We were thrilled, especially since we were celebrating our 20th anniversary! Everyone was friendly and accommodating. We did have an issue with the room not being cleaned until after 4 pm on two occasions after we had requested it for earlier, but that was the only thing that was a negative. One other thing was that the prices for everything were extremely expensive! The food prices were outrageous, but then so was almost every restaurant we went to. It seems Maui is just a much more expensive place. The pool area was absolutely a tropical paradise and one of the reasons we chose this hotel. It did not disappoint! I was in awe every day when I looked out from our lanai! Love this place!!
November 7, 2015
Rated 5 out of 5 by MicheleKuz Would stay her again
Had a wonderful experience from beginning to end. Staff was very helpful
November 6, 2015
Rated 5 out of 5 by Mushu1 Always enjoy our stay here
We always enjoy our stay here. Enjoyed the updated room and lovely view. Staff is friendly and helpful. Only recommendation is for improvement of the restaurant quality. Has been higher in previous stays.
October 28, 2015
Rated 5 out of 5 by wdwalkr1 Paradise
This hotel is second to none!!
October 28, 2015
Rated 4 out of 5 by Goodme Beautiful resort but lacking
Pros: beautiful landscaping , spacious rooms, clean, recently updated, numerous pools, adult pool
Cons: need some repairs: pathways are chipping, needs better lighting around paths, stairs, steps, pool area. Quite dangerous at night and I am young!
Day mgr & staff disappointing in w/ follow- thru, follow-up. Case in point, first night noisy neighbors of traveling unchaperoned Japanese girls. Called front desk at 11:10 pm, and they did call room but noise began again w/in 10-15 mins. Called again at 2:00am & front desk hesitantly said they would send security. Never happened. Noise continued until 4:00 am. At that time I went downstairs as could not sleep. At 5:00 am talked to front desk asking for mgr.- he was busy but Called us about 8:00 am. He said girls are w/a tour & will speak w/ chaperone in another room. Asked what happens if it continues again & he says 'call front desk, but I leave at 5:00, oh great he couldn't even tell night mgr, or do something to assure us ( like move girls, or upgrade us). Anyway, noise picked up again at 4:00 am. Figured waste of time to call. Disappointed there was no follow- thru or follow- up to see if all was good.
Other complaints: free offers of candies or cooler. Why not just put it into your room instead of having us waste precious vacation time dealing with timeshares rep and concierge who is trying to sell trips!
Also, $31.00 resort fee is crazy! Free picture? Ha! Left 'photographer' msg on Wed ( we arrived on Mon) & explained it was friends 50 bday & if we (3 couples) could get a pic together or solo. She never called & we left on Monday.
Total ripoff. No nightly entertainment such as 'other hotel with an S down the street).
Will stay elsewhere in future trips.
I would be surprised if Gen Mgr will offer any follow up to this.
October 28, 2015
Rated 4 out of 5 by carol777 This hotel has a great Guest Relations Manager
We experienced wonderful attention from Giadee Kaiwi, Guest Relations Manager at the Westin Maui Resort and Spa
October 18, 2015
Rated 5 out of 5 by Emi715 AMAZING
My Husband and I were celebrating our be-lated Honeymoon and my birthday. We were always welcomed with warm smiles and "Aloha" every time we passed someone. Our stay was full of surprise and delights and the location was great. There was always something new to explore and discover. We love this resort!!
October 8, 2015