Rated 5 out of 5 by hoser great platinum recognition
Just staying for one night between flights, got platinum upgrade to an apartment of a suite. Staff super friendly and the room was amazing. Will return soon.
May 10, 2015
Rated 4 out of 5 by SANTCHIL FRONT DESKDOES NOT KNOW ALL THE RULES
I BOOKED FOR TWO DAYS, BUT STAYED ONLY ONE DAY AFTER WHICH I CHECKEDOUT. FRONT DESK TOLD ME I WILL BE CHARFGED $75FOR EARLY CHECK OUT. BUT THEY CHARED THE FULL DAYS CHARE FOR THE DAY I DID NOT STAY.
May 4, 2015
Rated 5 out of 5 by MysticMan Exceptional customer service
The customer service by ALL the staff I interacted with was exceptional especially Denise at the Concierge desk. I have traveled to many locations and stayed at many different quality hotels however this stay was by far the best in comparison. Well done!
April 28, 2015
Rated 5 out of 5 by Patj2 fun but some quirks
Hi, we enjoyed our stay but there were some quirks. The breakfast buffet was not as good as last year. I was worried that staff was overworked. I would see the same service people at 9 a.m. and at 10 p.m. in the restaurant. also parking is a real problem. Wheh we arrived on Friday we could not park in the Westin lot. We were directed to the lot served by the shuttle. When we checked in we asked if we should move the car later that day. We were told not to, but then when we left on Sunday we found a ticket on our windshield.
April 27, 2015
Rated 5 out of 5 by Debbie88888 This hotel has wonderful pillows!
Had great accommodations! Staff was very friendly & helpful. They hailed cabs for me...fed me delicious and health conscious food...and gave me peace & quiet when I needed it.
April 15, 2015
Rated 1 out of 5 by Kbolar59 The plumbing was awful
I did not like my stay there due to the awful plumbing. I'm thr sink and tub. As I showered my the water did not drain well, the water just stayed around my ankles. Same with the sink as I washed my face the water did not drain as well. I hate looking and standing in dirty water.
March 16, 2015
Rated 5 out of 5 by lilbillyz Great Features
I stayed at this hotel for a conference, and it was great. Good attention to detail in the room and the staff was great.
February 20, 2015
Rated 4 out of 5 by karma nice and relaxing
great for a w/e get way with a loved one ; )
February 16, 2015
Rated 5 out of 5 by jad8 Anniversary Weekend Away
We were celebrating our anniversary and were hoping that the Westin O'Hare would provide the perfect setting. We were absolutely right on this one!! Not only was the room awesome in every way, but all the staff we encountered thru the weekend were courteous and helpful with directions, etc. Plus, the bonus was the amount of restaurants and activities in the area. We'll be booking again soon!
January 26, 2015
Rated 2 out of 5 by PilotSR22 Lack of attention to detail
We arrived to a very hot room. Instead of moving us immediately they had us wait until engineering arrived and diagnosed the issue. After that, they moved us. Upon arrival into our second room, the bed needed to be made.
January 26, 2015
Rated 4 out of 5 by BusinessTraveler1000 Great Hotel, Disappointing Restaurant
The Westin in Rosemont is a very business friendly hotel with many of the necessary amenities to ensure that you have a comfortable and hospitable stay. The hotel staff is courteous, prompt, and in line with what you can expect from many of the other properties in the Westin lineup. With that said, the most disappointing element of this property is the onsite restaurant. As a matter of necessity (i.e. sub-zero temperatures in suburban Chicago), I have been forced to dine in at the hotel on more than 3 occasions. Unfortunately every time I go, I get excited by the menu options only to be extremely disappointed by the execution and taste. For example, I recently ordered a margarita pizza with sausage, and the kitchen staff added arugula with a significant portion of lemon to the top. The pizza was disgusting and had to be sent back. How do you execute something so simple....so poorly? Well below average food is the benchmark at Benchmark. Avoid at all costs.
January 7, 2015
Rated 5 out of 5 by achap39 Dangerously comfortable
The remodel looks fantastic. Bed- as always- was hard to leave in the morning.
My only complaint would be the hours of the bar/restaurant. It closed at 10pm on a Friday night...during the busy holiday travel season (Jan 2). Had we known that ahead of time, we would have eaten before coming to the hotel, as there's nothing really within walking distance.
January 4, 2015
Rated 4 out of 5 by 8283833 Internet is glitchy and check in was slow
I stayed here twice over the holidays (Christmas and New Years Eve) both times only one person was working the front desk and there developed a line for check in.
The highest level of in-room internet was provided for me by work. It is described as Internet that can accommodate video calls and streaming video. I had stretches of good Internet interrupted about every 30 minutes with a disconnect or very slow connection.
The room's comforts are all very good and all in all the hotel is very good. Unfortunately I had a few friction points with the hotel that are forgivable however warrant attention.
December 31, 2014
Rated 5 out of 5 by llisa827 Awesome service
Jasmine at the Front Desk is very attentive, detail oriented and patient. I asked multiple questions and she gave me an acceptable answer every time. When I asked her if I can get utensils, she asked if I would liked it delivered and I said I'll just grab it now. She ran to the dining area to get me some utensils so I would not have to wait. I would definitely recommend this hotel again because of her.
December 26, 2014
Rated 4 out of 5 by wigstheome Nice Westin Stay
Checked in on a late Tuesday evening. Self-parked in the back of the hotel. Check-in was quick with no wait, and as a Platinum, was given room 740, an Executive Suite. The suite was spacious and very comfortable, and well insulated from airport noise. I grabbed a quick bite at Benchmark Gastropub in the lobby, which was just okay and nothing more. Breakfast the following morning was better, and having a Starbucks in the lobby an additional positive. Check-out was simple and quick. Very nice stay, all in all.
December 19, 2014
Rated 5 out of 5 by ToniCTravelAmeniti1 Best hotel overall in Rosemont - Ohare area
This is in my opinion the best hotel in Rosemont/O'hare area.
The property has a special Westin vibe. The location is absolutely great; it is accessible from everywhere. The property is well kept and very stylish. Rooms are decently large and well decorated. Food is plentiful in the area. Diverse activities in the area are abounding and it is a stroll to downtown if you time traffic.
Rosemont now offers many great restaurants and a destination shopping center. There are conferences all the time and sometimes it could be crowded.
This hotel stands out and it is surprisingly affordable for the quality.
I had two rooms and as a platinum member I got suite upgrades for both easily.
I will use this property more in the future.
Benchmark Food at a Benchmark Hotel. This is a cozy restaurant. Very stylish and clean. Food is decent. The whole experience is benchmark.
December 17, 2014
Rated 4 out of 5 by AM1436 Nice hotel, but...
The Westin O'Hare is a nice hotel with well-maintained rooms and public areas. However, unlike any other hotel I've stayed at near O'Hare, the hotel charges $25 per night for overnight parking - a fee that is not explicitly stated anywhere on the hotel's website.
December 8, 2014
Rated 5 out of 5 by Devo22 worked very well for the aquatic conference. I have come here several times for this conference and love it.
The facilities work very well for the aquatic conference. I have come several times and always enjoy my stay.
November 17, 2014
Rated 4 out of 5 by Gilc55 A brief stay
Enjoyed the facilities very much, very comfortable and clean. Only negative was a small dog in the adjacent room barked a lot. Excellent service and food was great. Overall I give it four stars out of five.
November 16, 2014
Rated 5 out of 5 by Dale53 November, 2014
Exceptional facility with helpful staff
November 7, 2014
Rated 5 out of 5 by Xray0 A good hotel for O'Hare
Excellent hotel. Consistent high level service
October 31, 2014
Rated 2 out of 5 by ScottXYZ disappointing service
I find it really hard to believe that in this day and age, Westin persists in charging $2.27 to make a 1-800 call - I mean this hotel is old! The phone system has probably been in for decades, so it's not like they have to pay that off, plus, this should be included in their already high room rates... How can hotels that charge 1/3 or less what Westin charges, also provide complimentary 1-800 phone service???
Also, the desk clerk at check-out actually told me that would have to go over to the restaurant and sort through the guest checks from a couple days earlier when I had lunch there if I wanted a detailed receipt! Wow, what customer-focused service!!! Sure glad I'm "preferred" level - LOL...
October 31, 2014
Rated 4 out of 5 by SarahKitty14 Better Take The Stairs!
Very nice hotel with a fabulous staff...but has the SLOWEST elevators I've ever waited...and waited...and waited to come! Not just once or twice...but all the time. It wasn't too hard to walk down 6 flights of stairs...but walking up the stairs gets old fast. Great way to get your exercise in if you can deal with the frustration.
October 28, 2014
Rated 4 out of 5 by FavoriteMia Nice spaces, nice rooms
The lobby area is very pretty, lots of nooks to sit and talk. Not so happy with wi-fi access, spotty in lobby and expensive in the room.
October 27, 2014
Rated 3 out of 5 by Pauline2014 My experience
I actually was looking forward to my night at Westin as I had previously been on overnight at this particular location, best room, service, etc 1st time. Not this time. Customer service lacking, flight crew had to wait on long line to check in, room had been smoked in requested another room, waited for 15 minutes before someone brought me new key...very disappointed.
October 24, 2014
Rated 5 out of 5 by jiggy1955 A smooth trip
A very pleasant motel. Courteous staff and quiet, comfortable room
October 22, 2014
Rated 4 out of 5 by BusTravelCA Perfect for meetings by the airport
Had meetings in various hotels around but this facility is far better than the other. The quality of the rooms and the catering is higher and the rooms are very comfortable. We are changing to meet here regularly now.
October 19, 2014
Rated 5 out of 5 by Sandie1217 Great hotel
Great looking airport property-perfect for Chicago area. Renovation looks great.
October 16, 2014
Rated 5 out of 5 by Claret This is an excellent airport hotel
Everything and more than expected of an airport hotel. The staff could not have been more helpful and responsive.
September 29, 2014
Rated 5 out of 5 by Redg I was treated like a Star!!!:)
I stayed over the weekend on 9/20/2014 with my family. And I must say, kudos to the front desk staff, room service, bell service and most specially Housekeeping for making our stay enjoyable. When we checked-in around 3:30pm, the front desk agent was super friendly and welcoming. She and the bellman took care of providing a wheel chair help for my mother. It made a big difference to feel you are taken cared of by the staff. We ordered room service, and the staff were very courteous in attending to our needs. When we came to our room, the room was immaculately clean and the housekeeping staff was very helpful attending to our requests. We requested a extra bed and they quickly responded to my request. We went our for dinner, and they made sure our room is made up and refreshed. Kudos to you guys!!! We will definitely come back!
September 22, 2014