Rated 5 out of 5 by silandjan Comfort
Excellent comfort and personal
December 12, 2013
Rated 5 out of 5 by tailhook Westin Berlin
Great Location - nice spa
December 9, 2013
Rated 5 out of 5 by Grog51 Best hotel for experiencing Berlin
Location is fabulous. Close to anything the city has to offer in culture, shopping, hjstory, nightlife and restaurants. Ideally placed for christmas markets. Seamless, professional service with a nice in house bar and restaurant.. Friendly staff.
December 7, 2013
Rated 4 out of 5 by sami198 Old times never cames back
Unfourtunalelly I have a very discordant position to this hotel, about over 25 stays here since 2001.
There was a big recunstruction at 2007: the large restaurant has gone away with his fantastic price/quality relation f.ex.the great wine list has gone away to Leipzig Westin, so the waiter me told later.
You can"t imagine, that there were today a lot of other kind buisness affair romes .But this was a evantually economic desions, bad for our costumers.
The space where
the atriumis today, was much larger,n all was todally great, now there is nothing for a reclamation, but I remember the good old times...
The breakfeast I have enjoyed over all restaurants in the starwood groups is the best even in this days, but the price has terriibly rised over the hill !
The old stuff, who nows me,is the reason,I will come back, is fantasic !!!!
One good point is in the idoor-pool,who is a separat sauna for woman and men, what is normal in finland but not in germany.
The security can been better, like in other hotels of this group: today it has been a MUST to go with the lift only with yours hotel card
The blog will appear, so I hope, not like the review,i write about the Sheraton Offenbach this october,where was amoung of critisme.
December 6, 2013
Rated 1 out of 5 by burnt13 Awful customer service
Cannot believe the service I received in this so-called five-star hotel. In short, I accidentally had tea poured over my head one morning at breakfast by the staff and in return got laughed at by the manager because i asked to be accommodated for being burnt as I wasn't even asked to get my shirt dry-cleaned nevertheless an apology by the manager. To add salt to the wound, the hotel GM gave me 5,000 points which I found it extremely insulting for my troubles. To paint you a picture of my state-of-mind, on the long-haul flight on this trip, the entertainment center was not functional during my flight and Delta gave me a 15,000 points (over $150 value) for the trouble (they didn't even physically hurt me like Westin did.)
I really didn't expect a service like this from a hotel like Westin. I cannot begin to describe my feelings over this incident and how Westin staff handled the situation. The staff really needs some training in handling situations like this.
December 3, 2013
Rated 4 out of 5 by BMika Gute Lage für Shopping
Als SPG Platinum Member dürfen Sie am Frühstücksbuffet nur eingeschränkt teilnehmen. Es wird Ihnen vorgelesen, was Sie vom Buffet nehmen dürfen.
Wir wären mit diesem Hotel sehr zufrieden gewesen, wenn diese Einschränkung nicht gewesen wäre.
December 3, 2013
Rated 5 out of 5 by RWeber Es hat mir sehr gut gefallen!
Das Bett war ein Traum. Ich lag wie auf einer Wolke. Der Service beim Frühstück war spitze! Weil: ein Asiate hat vor mir die letzte 6 Passionsfrüchte vom Buffet genommen, eine Anstandsstück blieb liegen. das hatte ich mir genommen. Unauffällig war aber eine Angestellter in die Küche verschwunden und hatte (ich wollte mich gerade umdrehen und zum Tisch gehen) ein neues volles Tablett mit Passionsfrüchten gebracht! das ist für mich wirklich ein 5-Sterne Service!!!
November 29, 2013
Rated 5 out of 5 by Club2430 Westin Berlin (alternative Club Lounge)
In response to Anonymous (November 22) about the non existent Club Lounge.
SPG are my primary hotel chain and I firmly believe in a 2 way relationship between service provider/guest.
I may it my business to get to know GM and staff because the positive interaction is the only way any hotel really knows what their guests really need.
In my case, GM's at the hotels I regularly visit know of my preferences and a Club Lounge is indeed very high. You are right, the Berlin hotel has no Club Lounge but the staff made an alternative solution very possible and extremely workable.
I may sometimes be demanding, but I make sure to create positive interaction with management and the outcomes are that the SPG hotels just get better and better after each visit...
(and no I do not work for Westin / SPG or any associated companies)
November 22, 2013