Rated 2 out of 5 by PatrickGr Still in the cold war ----
Hotel needs major service overhaul. While the rooms are reasonably priced, their service was less than stellar. if you are going to be downtown and just need a place to sleep this hotel is perfect for you, however, if you need help from the service staff, be sure they double check dinner/event reservations as there were issues.Also, they dont seem to return emails or phone calls.
December 3, 2012
Rated 3 out of 5 by MP75 Not a Westin standard
It is an OK hotel for short stay, but there were a few issues that would force me to stay somehwere else next time in Berlin.
The hotel is pretty worn out in terms of interior. The reception staff was very wamt and helpful, but the express service staff were in some cases ignorant or not knowledgeable. The room was spacious albeit very simple. No bath.
Breakfast is OK, but I expected better quality. But the worst was the road works going on right in the front of the hotel. I was given a room on the 2nd floor, and in the morning (around 8) the workers started their extremely loud work. I know the hotel probably cant do anything to move the works to a later time, but at least they could have given me a room on higher floor, or simply warn about the noise. That was very inconsidrate of them. Also, despite that I am a gold member, no room upgrade was offered to me, even though the hotel wasnt full. Next time I will stay somewhere else.
November 23, 2014
Rated 3 out of 5 by CAN2013 This hotel has very bad internet anddoorman service.
Internet connection is at speeds of 10 years ago like dial up. As a business traveller fast internet connectivity is a basic nessesity.
Also doormen staff not present at front doors to assist with taxi and luggage assistance upon departure, on departure 2 doormen sat inside while a business coleague and I waited for taxi outside for 15 minutes.
January 20, 2013
Rated 5 out of 5 by TOBRAY4 Excellent in every respect
Room was clean, spacious and comfortable. The staff was cordial and helpful. I had an issue with transfer arrangements, not connected with the Hotel, that was ultimately resolved as a result of a very informed and helpful hotel representative at the Business office. As someone unfamiliar with the language, this assistance was invaluable.
August 21, 2013
Rated 5 out of 5 by ncncnc I LOVE THIS HOTEL
I come to Berlin at least once a year and would NEVER stay anywhere else. Everything is always right - or at least has been for the last ten years. A wonderful home away from home . A wonderful hotel in a wonderful city!!
July 26, 2014
Rated 4 out of 5 by Akinyc La grande dame
Extremely pleasurable stay, comfortable room, good service, great amenities ( pool and spa fantastic).
Delicious meal in the restaurant!
One thing that boggles the mind, in this day and age when almost every dump hole of a hotel offers it for free, the Westin Grand charges the Internet access. C'mon guys!
July 26, 2012
Rated 1 out of 5 by AJ2310 Not worth the stay
Spent 2 nights at this hotel. Both mornings got woken up by workers outside room drilling etc. staff not friendly and at checkout very rude about my complaints of noise. Suggest stay somewhere else. It was my first time in berlin and next time will stay elsewhere.
April 14, 2013
Rated 1 out of 5 by Nullermand This hotel has a good location
The hotel has a good location in Berlin. But it is not good enough that the hotel does not have a lounge for Platinum members. It is simply to bad. AND that we need to pay for getting breakfast is also to bad.
June 11, 2014
Rated 5 out of 5 by Katweezy Beautiful and Great Location!
This hotel was gorgeous! They really deserve "Grand" in their name in this case. Staff was wonderful and the location even better. Walking distance to most the sites and tons of great shopping right there. Would certainly stay again and recommend.
March 25, 2014
Rated 2 out of 5 by Psychologist Needs improvement
This hotel is tired, and isn't up to Westin standards. Has almost no clothing storage except closet (two tiny drawers). Rooms are small. No in-room coffee or coffee in lobby. Noisy. Fitness center was small, dark, & inadequately equipped.
April 21, 2013
Rated 5 out of 5 by History44 My Home in Berlin
The Westin Grand is my home away from home anytime I visit Berlin be it for work or leisure. I feel at home from the minute I am met at the airport until I check out. They not only meet but anticipate my every need.
April 6, 2014
Rated 5 out of 5 by Nijls Excellent Facility and Staff
This Hotel is the very best Westin that we have stayed at. The staff are excellent, the facility is in excellent shape. It was way beyond our expectation and made the overall stay a memorable experience in Berlin.
August 29, 2013
Rated 5 out of 5 by AdamJK Outstanding hotel
The Westin Grand is beautiful, perfectly located and features a first-class staff. The spa suite is extraordinary. I visit Berlin 3x a year and wouldn't consider staying anywhere else.
February 13, 2014
Rated 3 out of 5 by Modernman Well located
This hotel is a little dated in its style but is very well located not far from all major attractions. The restaurant/bar food is of a good standard and the staff are excellent.
The pool and spa didn't look all that attractive but like everything else it comes down to styling.
The executive room we stayed in was excellent in many ways but was a long haul from the bar, etc.
A grand piano sat quietly in the open plan bar come restaurant all weekend but sadly nobody played it. Ann opportunity missed to create some buzz about the place which sometimes felt like a transit lounge.
I could go on in some detail. However, overall it was very pleasant.
April 16, 2013
Rated 3 out of 5 by CarlT OK
Great Location in the heart of Berlin. Very small suites and rather expensive.
Breakfast is €40 + and only continental breakfast is offered as a Plantinum welcome amenity.
August 7, 2012
Rated 5 out of 5 by VeraG Beautiful Hotel
We stayed at the Weston this passed week and it was lovely. The rooms are very nice and the breakfast was great.
It has a great location to walk all over Berlin.
August 20, 2013
Rated 5 out of 5 by muellewa What a wonderful surprise!
Entering the Hotel just makes you feel very welcome. I enjoyed every moment (including late night-clubsandwich!) and will definitely be back! Thank you.
March 10, 2014
Rated 5 out of 5 by AA2013 Perfect location and outstanding services
This location is absolutely perfect for tourists: only 20 minutes from the airport, next to the main streets and attractions.
April 13, 2014
Rated 5 out of 5 by JandH One flaw in this gem
A wonderful property with first rate staff in a great location. However, the internet service provider was recently changed to "the cloud", which should probably be more aptly named "the clods". Virtually useless wifi - slower than dial up, requiring constant re-logging in, useless telephone support. The management is very aware of the problems and trying to get the clods to fix it. The IT manager came to check for himself the connection speed in the room (0.30 Mbps down and 0.18 up!!!). He was talking to their "help" desk. My German is not great but "useless" and "incompetent" seemed to be recurring words. Hopefully it will get sorted soon.
December 5, 2012
Rated 5 out of 5 by poppsie Great stay.
Hotel location is Great
The staff were very helpful and polite, our room was spacious and clean and the breakfast just fantastic.
August 16, 2013
Rated 5 out of 5 by silandjan Comfort
Excellent comfort and personal
December 12, 2013
Rated 5 out of 5 by tailhook Westin Berlin
Great Location - nice spa
December 9, 2013
Rated 4 out of 5 by Vincos Actually much grander that the website would lead you to believe
No better location in Berlin - on Unter den Linden with myriad attractions within walking distance and loads of public transport options.
The property was built as the showplace of the old DDR and although newish, it has the feel of a legacy hotel with an enormous atrium lobby and stunning stained glass ceiling. Pictures on the site gave me the impression that rooms were dated and Germanic spartan but, in fact, they have the usual Westin modern flair. In general, the property is very attractive.
An upgrade was not available on check-in but the staff were very helpful and arranged for a move to a Junior Suite on the following morning. This happened flawlessly and the increased space (really a suite with a proper living room), two baths, double vanity and tub were much appreciated. The live orchid plant is a very nice touch!
There was no in-room amenity delivered - although it is certainly not required, it is increasingly more common and I am surprised it was missing here. I did much appreciate the complimentary paper delivered in the morning - this used to be standard but lately is getting more and more rare. As is the complimentary shoe shine which here was done to perfection.
Platinum breakfast is very basic: dinner rolls and croissants served in the main restaurant with an option to upgrade to the very complete buffet.
April 9, 2012
Rated 5 out of 5 by DoctorEsq Definitely Worth Visiting
We spent a marvelous week at the Westin Grand Berlin in the Fall of 2012. Our room, a junior suite, was incredibly spacious; the extra room ("sitting area") literally the size of the master bedroom plus bath combined. The hotel staff were extremely accommodating. Housekeeping, room service, concierge, restaurant, and spa personnel were truly exceptional, especially as my daughter has developmental disabilities. The property is immaculate and the location ideal, right on fashionable Friedrichstrasse; walking distance from the major museums and cultural events as well as historical sights. Additionally a quick 20 minute taxi ride from Tegel Airport.
October 10, 2012
Rated 1 out of 5 by Neve4 Bad smell 2014
To whom it may concern,
I had 2 rooms on the 6th floor of this beautiful hotel and when I came to the end of the hallway near my room there was a horrible smell of sewage. It smelled as we entered our rooms which were opposite each other. I opened the window and the smell went away. I called the front desk the 1st day and they sprayed something into the air. The next day they sent a repair man and he first thought it was the drain in my room , her then could not figure it out. No one from the front desk called to verify if all was ok after each incident. This was not the call to action that I normally get from the Westin Hotel Group.
January 18, 2014
Rated 4 out of 5 by Jutiapa Great laundry service
I stay here every year during Fruit Logistica.
The staff is always friendly, efficient and professional. The laundry service, in particular, exceeded expectations by a mile (not just a kilometer, since I'm American). I can't remember a hotel I've stayed at where they pick up the laundry within five minutes of the call to guest services and return it shortly after lunch. I was stunned.
One day, one of the staff got there so quickly that I hadn't had time to fill out the laundry form. "I'll do it for you," she insisted. She took my clothes and, sure enough, each and every item was returned by 2pm.
Thanks for making it easy.
February 15, 2012
Rated 3 out of 5 by Troikee1 Central Location
Great location. Hotel good, staff ok but nothing special - not very friendly. Hotel décor dark, bedroom décor dull. Stayed in a Junior Suite, Shower fantastic, bathroom lovely with double hand wash basins. Bedroom spacious, bed very comfortable BUT NO window in bedroom. and on a personal note the living area was lovely and large but not much furniture, TV looked small and felt small in the living room.
We didn't use the Spa as we felt it was expensive and we were only there for a weekend so wanted to visit the sights, but the pool was lovely.
Location of hotel really great, near checkpoint Charlie and the Brandenburg Gate.
June 11, 2013
Rated 5 out of 5 by ChazBNE Good Hotel, Nice Stay, but...
We received a very warm welcome at check-in, got recognition for my SPG Gold status, and were given a room on the top floor (though no upgrade per se).
I had requested a bottle of Champagne be chilled and in our room, as we were celebrating an anniversary, and this was there, along with some nice strawberries.
Our room was spacious by European standards, and the same for the bathroom.
The Westin Grand Berlin met our expectations, with one exception: both times we engaged with the Concierge (two different people), they were not all that friendly, and did not have the level of knowledge and information that we expected.
June 7, 2012
Rated 5 out of 5 by sfsuen This hotel has great concierge yet limited english TV channels
I am pleasantly suprised by my stay at Westin Grand Berlin. Despite the surrounding construction, its locaiton is impeccable - very easy to access everywhere on foot or by public transportation. What impressed me most is Andre at concierge. He is truly instrumental to my great experience - very resourceful and patient to answer my questions on literally everything (I stopped by twice a day, 5 questions each :)). In addition, the hotel recognized my gold status and hence provided me a quieter room and late check out. What could be better is hte selection of TV channels. There are only news channels for English and I would expect at least a HBO or Fox movie channel.
February 18, 2013
Rated 5 out of 5 by Marsh60 A welcoming oasis in Berlin.
This hotel exceeded our expectations. The staff were friendly, helpful and welcoming. They always had a smile and a friendly exchange whether sitting inside/outside with wine/beer or a cup of tea you were made to feel special.
The hotel interior especially the staircase on entry gave the wow factor.
There are spa facilities and gym available but we just used the pool which was very refreshing after walking the sites.
The hotel is centrally located for all sites and public transport.
Despite building work near the hotel and the late night restaurants/bars/sites this never disturbed our sleep.
Can't fault the staff or the hotel they made our 30th wedding anniversary very special. Thank you.
August 27, 2014