Rated 3 out of 5 by Bladedude Not impressed
Vertical hotel, with 8-9 rooms per floor with about 40 floors. Room smelled musty. I mentioned to reception and their solution was to put an ionizer in the room. I was moved, and that room was equally musty. I again provided feedback to reception and they did nothing. I found the concierge very nice and helpful: woman with black hair. I wouldn't stay at the Grand again.
June 11, 2012
Rated 3 out of 5 by GC99 Not all that I expected
Great location, especially for Grey Cup. The bed was indeed heavenly and the seating was both generous and comfortable. Even allowing for sell out the elevators were extremely slow - waits of over 15 minutes. I had expected a somewhat larger, and empty, fridge based on website. I had asked for foam pillows and had to re-ask. Booked with some nights on points and some as cash and so ended up with four different reservation codes that were never cross-referenced. Cleaning staff kept thinking I was checking out when I wasn't.. So did front desk. Charges for dining and room were charged to my credit card without my ever seeing the bill. If you're paying extra for a balcony - it is very small. Staff were very helpful when a problem was pointed out. Not sure I really received the treatment I would have expected as a platinum member - certainly not to the same standard as I've received at other Westin and Sheraton properties.
November 30, 2011
Rated 4 out of 5 by Roybatty This is a great hotel
i stay at the Westin Grand Vancouver often for business. What i really like is the large room, comfy beds, great downtown location, close to rapid transit lines, fantastic pool, sauna, hot tub, gym.
the only downside is the wait for the elevators. If you can accept a delay in getting to your room or back down to the lobby then you will enjoy your stay here.
September 19, 2012
Rated 5 out of 5 by Oreophone Spacious Rooms
I love the spacious suites - the bedroom separated from the living area and the kitchen and its amenities, including a microwave, refrigerator, dishwasher, very nice dishes and coffee maker. This is a quality hotel that I stay at every time I'm in Vancouver, BC. Each suite is shaped differently. Try to get one on an upper floor for a view!
April 10, 2013
Rated 5 out of 5 by dwp1127 Great Property!
Stayed per and post cruise for a few days. Great property - one of the nicest staffs I've ever encountered in a hotel - everyone from Bell Services to Front Desk to the Housekeeping staff always had a smile and made sure we were happy.
Only complaint is the elevators are very slow. Had to wait literally 15 minutes on the 7th floor twice.
July 24, 2013
Rated 5 out of 5 by powwow stay at westin
very friendly and progressional, great beds and service.
perfect location in Vancouver downtown area.
October 14, 2014
Rated 5 out of 5 by Ryukus My Favorite place in Vancouver - great food, location, quality
This is my fav place in Vancity.
1. Location - at the end of Robson St. Super!!
2. Quality - it's a Westin. Enough said. Also, it's an all-suite hotel.
3. Food - hmmm. The "hidden" restaurant is a must try. Breakfast is delicious.
4. Service - best staff. Always courteous and respectful.
August 5, 2012
Rated 3 out of 5 by Karim123 Good Location
Very long time to get the elevators, a minimum of 10-12 minutes each time. Pool was closed for the Saturday the 4th of August without informing incoming guests by e-mail that they will not be able to utilize the pool. Our suite on the 27th floor; the airconditioner system in the room was not functioning.
August 8, 2012
Rated 5 out of 5 by BCTraveler7 Great hotel. Great location.
Another wonderful stay here. Rooms are always clean and fresh. The floor to ceiling windows allow for spectacular views of the city. Staff is very helpful and accomodating. And, the hotel is very convenient to public transit. I highly recommend this hotel when staying in Vancouver.
October 5, 2012
Rated 5 out of 5 by JnS30 Anniversary treat
Our first trip to Vancouver and this was the perfect hotel in which to celebrate our 30th anniversary. The location is perfect for exploring the city. The professionalism and helpfulness of the staff is unsurpassed. All of our expectations were exceeded at this wonderful hotel?
July 26, 2013
Rated 2 out of 5 by WalterTO Amazing Service Express Team... Poor Restaurant
The service express team at the Westin Grand was absolutely amazing and made me feel valued. Unfortunately if you're looking for an a la carte breakfast this is the wrong hotel for you. I was told that my only option was the buffet and runny eggs aren't my idea of a good time.
September 24, 2012
Rated 5 out of 5 by Cless great location and hotel
In the midst of downtown - easy to get to great restaurants, shops, and tour buses. Staff was very helpful in suggesting good restaurants. Exercise facility was being renovated, but basic equipment could be used. Room had nice layout and was comfortable. Nice, large bathroom.
July 1, 2012
Rated 5 out of 5 by somis5 Perfect
Excellent hotel in great location.
Very much a boutique hotel, which is unusual for Westin.
The staff and service are superb - you can't ask for more.
The rooms are great.
Now if they can just something about Vancouver's June gloom they would be beyond human.
June 6, 2012
Rated 5 out of 5 by Papa43 GREAT STAFF
Staff went above and beyond to make our stay exceptional. Elizabeth (from Norway) at front desk, Lisa (Concierge), wait staff in lounge (didn't get names...sorry), and porters. They could not have better! Accomodations were also excellent. Clean and comfortable.
November 18, 2013
Rated 4 out of 5 by yycflyer Ideal for Visiting Vancouver
This is my hotel of choice for visiting Vancouver on business. It is in a central location but never has a feeling of being busy. The rooms are all suites and very comfortable. Food and beverage service is top-notch.
April 14, 2013
Rated 4 out of 5 by Jodi123456 Staff was fantastic
The staff was helpful and friendly, terrific customer service. The location can't be beat as everything you could want is right out the front doors. This was my third stay and I will definitely be returning.
July 13, 2013
Rated 3 out of 5 by 51234 Rate not recognised
Location was great, Room was OK. The main issue is that they would not honour the rate I booked through SPG (Platinum concierge) and it ended up cositing me over $100 more for 1 night.
September 29, 2012
Rated 5 out of 5 by Manju Staff at this hotel go above and beyond.
A girlfriend and I stayed here for the night. The front desk staff, especially Rachelle were so polite, friendly and helpful. The room was wonderful and the view was inviting.
May 21, 2012
Rated 5 out of 5 by visitor1 Concierge
Lisa was the best! She was right there and helped with dinner suggestions and reservations as well as being helpful with touring. Sorry we weren't there longer.
August 12, 2013
Rated 5 out of 5 by RobertG Great location and quiet area
I frequently travel for work and what is important for me is a nice quiet area.
Too often hotels are near emergency vehicle paths or noisy with vehicle traffic.
Not this hotel, as it is in great part of Vancouver with lots of local food stops in the area and walking to most building in the area.
The room that I had had a great view and quite up to date.
A small issue is that you enter on the main level of the hotel and you have to check-in on the 1st floor. Don't let this dismay you as the hotel is great in all other respects and that's a minor issue due to the sized of the lobby.
January 11, 2013
Rated 4 out of 5 by AndrewBrooklyn Cool Hotel in the Heart of Vancouver
Such a lovely stay. Great location, comfy (but not as big) room. Delicious breakfast and nice gym.
July 4, 2014
Rated 2 out of 5 by Kat1234 Elevator not working, other issues
I was looking for a place to stay in Vancouver for at least a couple of weeks, and checked out of here after three nights.
My issues with the place were:
1) One of the two elevators was only working, and I had to wait over five minutes almost every time I needed to use the elevator. This is unacceptable.
2) I sent an email on the first night to guest services voicing two concerns - that a) there was a lack of hangers in my room and b) that the complimentary bottle of water advertised on the website is no longer, and in the room it says that tap water should be drank instead. I did not bring a water bottle for the gym because I was under the impression there would be a complimentary one in the room. Instead, guests have the "option" of a mini bar water bottle for seven dollars. No thanks. This email was never addressed with a call or reply back, nor were any more hangers or a water bottle delivered to the room.
The gym is decent for a hotel gym, and my room was always cleaned very well by the maid.
However, despite the gym and maid service, I would not stay at this hotel again. There are hotels in a comparable price range that have much much better customer service, as well as functioning elevators.
February 7, 2013
Rated 4 out of 5 by Van2012 Great location
Great location, good rooftop patio.
August 6, 2012
Rated 5 out of 5 by turtle The Bride said it was "perfect".
I booked the hotel for friends as a gift on their wedding night.
They really appreciated and enjoyed it. The reception left from the Westin Bayshore but we found we got better room value at the Grande. I had checked in to put some stuff in the fridge in the afternoon and thought the room was very nice. ****I had arranged with the desk to put any incidentals including parking on my credit card. The shift that was on when the couple arrived didn't seem to be able to access that info. Anyway they gave them complimentary parking as a wedding gift. Which I thought was great (and appropriate). PS they didn't use any facilities (even breakfast) so can't comment.
August 8, 2012
Rated 5 out of 5 by Ceddy Still a good choice
I stayed 4-5 times at this hotel a few years back and always had great experiences. I was a little worried that the hotel would be a little run down this time around but thats not the case. You can get a separate living room with kitchenette at very decent rates. Great location as well. This is my go to hotel in Vancouver. Staff was very helpful when I shortened my stay by a few nights (7 to 5).
January 5, 2015
Rated 5 out of 5 by Jayhow1971 Great Location; Great Service
This was the first time that we stayed at the Westin Grand and the location and service were impeccable. The rooms are all suite style, with small kitchenettes and are well-appointed. We were here to complete our Christmas shopping and the staff made us feel at home. The location is second to none, right near the beautiful Vancouver Library, as well as great shopping on Robson Street, both BC Place and Rogers Arena are right around the corner and historic Yaletown is right there. We would definitely stay here again.
December 23, 2014
Rated 5 out of 5 by enjz54 Fabulous hotel in Vancouver BC
Stayed here for our wedding anniversary. The receptionist instantly upgraded us to their corner suite with amazing view of downtown Vancouver. Great location, with numerous stores and restaurants around.
January 2, 2015
Rated 4 out of 5 by Tim2926 Excellent property, but bring a power strip
Everything about this property is excellent. From the super-helpful staff, to the comfort of the facilities, views from the rooms, and design of the property. Unfortunately, though, there are no outlets at the in-room desk, making it challenging to work from a laptop while charging your devices. Yes, there are outlets in the kitchenette, on the wall in the middle of the room, and in the bathroom, but those are not the locations where they are needed. There was not even an outlet available bed-side, so my ability to charge my phone and iPad overnight while I slept, and keep it in close proximity to use as an alarm is just not doable. Bring a power strip if you stay at this property.
February 18, 2014
Rated 5 out of 5 by enjz54 Relaxing getaway
Wonderful room, views, and attentive service made our 2 year wedding anniversary memorable.
December 30, 2014
Rated 5 out of 5 by Cicero12 A relaxing Oasis in Vancouver
This is my preferred hotel for going to Vancouver.
It is close to shopping and many great restaurants. It is also walking distance to Roger's Arena and BC Place. The rooms are so comfortable and the added bonus is that they have a small fridge and microwave so if you want to avoid eating out you can do small meals in your room. There is an IGA very close by. The beds are some comfortable. The staff are super friendly and helpful, There is a great pool and hot tub - thought the pool is outside and may not be great to swim in in the winter as the outside air is cold. There are also great workout facilities When I travel to Vancouver on business or pleasure this is the place I always want to stay
November 5, 2013