Rated 4 out of 5 by SINK Got upgraded again, thanks to the Westin Guest Specialist
Not sure why the SPG system would not confirm my stay in the suite at this property automatically. At the most, an upgrade to an Executive level deluxe room. However, I was able to email the guest specialist and front desk manager who has helped me to secure the suite upgrade back in March. And thanks to the team, I was upgraded again, albeit a lower level suite. I have seen an improvement in in-room wifi access, and no longer need individualized login IDs for each device. However, wifi is no longer available on the 7th floor (in the Terrace dining room). The 1st floor waiting area is much improved. The elevator from 1st to 7th floor door may need to be recaliberated since the door is very slow to close (but if you push the "close" button, the door closes immediately). Always have to remember to do so though. Did not partake cocktail hours this trip. But did manage to have a few Coke light there. Service is very friendly in the lounge. Management on the 7th floor seemed to be too busy to interact with guests or even take the time to smile. No sawadee there. A bit disappointed with that. Are they too good or too cool to even smile?
October 2, 2014
Rated 4 out of 5 by Fifiks Great stay!
Although the facility is older, I had a really nice stay and staff service was excellent.
September 29, 2014
Rated 5 out of 5 by Ellen1 The staff at this hotel are wonderfully helpful and efficient
There was nothing that the staff at the hotel would not do to make our stay comfortable and enjoyable. We had many questions about Bangkok and they answered them all with patience and professionalism. The staff went beyond what I would expect from hotel staff.
September 24, 2014
Rated 4 out of 5 by AKY14 Nice Stay but lack responsibility
I stayed in this property from 15/09 to 17/09, 2014 .
The stay was comfortable and breakfast and food also good.
However I would like to say that there is lack of communication on hotel part.
I forgot 2 shopped packets in the cupboard and checked out at 2 PM. I was in hotel till 3 Pm as my flight was midnight. then I left my luggage with concierge and collected at 9 PM.
If any one from Housekeeping who found my packets could have phoned me and e mailed me, I could have realized and collected. My contact details were already with hotel.
When I returned India I recalled I left them in room and called Hotel, after holding me for 15 minute, they could confirm, yes they have found and asked me to get it collected.
Well, such thing was avoidable in case the staff acted.
Still the property is good and located at nice area having connectivity with MRT and BTS for easy travel in Bangkok.
September 19, 2014
Rated 4 out of 5 by Tzah Comfortable and easy access to shopping
Not exactly in the shopping hub, but with the BTS right across the street it was convenient to get to the big centers.
Old, but maintenance is of a high standard so it is comfortable.
Surang at the club lounge is an exceptional concierge. She arranged our transportation during our stay which made travelling around Bangkok a little less stressful.she was always responsive and professional.
Everyone was courteous.
September 17, 2014
Rated 5 out of 5 by SusanYee SPG member
Why no point for SPG member if book through agoda & expedia? Twice I stay in Westin Grande sukhumvit this year but no point given, does it mean I never stay in your hotel before?
September 6, 2014
Rated 5 out of 5 by Premmy19 Good location and room is excellence
Room is quiet and nice for staying and the hotel is close to BTS & Shopping center (Terminal 21).
September 2, 2014
Rated 5 out of 5 by Jikay Covenient location
Westin is just next to Terminal 21 and Skytrain. Good connection to the town of Bangkok
August 31, 2014
Rated 5 out of 5 by gmd61 Excellence in Bangkok
Excellent stay here at the Westin. My wife Gail Accompanied me on this trip and has a suggestion to make regarding the "green" program. She would be more than happy to participate in the program, however the card is unreadable due to font being too small and green ink being too light. In order to promote this program the card MUST be changed.
August 31, 2014
Rated 5 out of 5 by VALE74 The staff is very kind and well prepared
they really what Platinum member means!! they know how to take care about SPG customers
August 26, 2014
Rated 4 out of 5 by Nakane41 Comfort in guest room
Like other SPG hotels, comfort in guest room is superb. Not only comfort on bed, interiour design is also aiming to achieve "feel at home" for the guests. Comparing to brand image and size of the hotel it is recommended to have more selection in resutaurant. Also smell in lifts to serve from 1st floor to the lobby shall be improved.
August 24, 2014
Rated 4 out of 5 by happyhigh5 Spacious, Comfort room, Location, Convenience, Sky Train
Spacious room even for a Deluxe, comfort sleep, good location, walking distancce to food, shopping, sky train, massages, convenience stores, street stalls
August 22, 2014
Rated 4 out of 5 by happyhigh5 Comfort, Locaton, Conveniences
All other needs like food mart, cafeteria, 24-hr McD, shopping mall, restaurants, skytrain , 7-eleven, massages are within reach.
Once hit highway, no problem to airport
Thanks to Khun-Dae for advice to Asiatic and quick departure instead of last minute shopping ! And, thanks to pleasant Khun-Natacha on arrival. Also, to Concierge and Lower Lobby staffs. Oh, to the bubbly housekeeping staff.
Regret room only ready very late afternoon. Disappointed there was no fresh juices (cordial instead) for breakfast. Well, where was super, fresh juices?
Croissants were over-baked!
Didnt bother much as was having little tummy upset from too much Thai foods a day before ! Well, I maybe always thought Westin has great spreads just like Westin Nusa Dua Bali.
August 21, 2014
Rated 4 out of 5 by Amina88 Great location, Great breakfast
There are only 2 issues,
1 is the smelly lobby on ground floor really annoys me.
2 is water in the bathroom on higher floors is too weak, the shower is week, the bathtub is weak, this need to be fixed.
August 19, 2014
Rated 5 out of 5 by Rick51 Overall - OUTSTANDING
This property rates #1 in my book in Bangkok. I have stayed at many hotels in the city and the Westin outshines them all! The Executive Club staff go well beyond everyone's expectations to provide great service.
August 16, 2014
Rated 4 out of 5 by ATKH Near to shopping complexes
The hotel is located in a very convenient place. Near the shopping complexes like Terminal 21 and most importantly near the MRT station. Make it so free and easy for traveller. The sad point would be the road traffic is terrible due to the center area in Bangkok. Recommended to travel via MRT or others transportation.
August 13, 2014
Rated 5 out of 5 by Bluebear67 This hotel has very good facility and staff
Very good sleeping and excellen breakfast.
August 10, 2014
Rated 5 out of 5 by Nico111 An oasis in the city
I can't fault the hotel or the staff. As soon as we arrived, nothing was too much trouble.
As a platinum, you get treated very well. The club lounge serves excellent food and again, the staff are very attentive. The breakfast is amazing; whatever your preference, it's catered for.
This was my best spg experience so far. All credit to the staff, they work hard and it's much appreciated.
August 6, 2014
Rated 5 out of 5 by Peter71 Weekend stay
Great property and friendly staff. love their breakfast, there is a lot of variety, so something for everyone. Will be back soon
August 6, 2014
Rated 5 out of 5 by davidchiang1 This hotel is good except for check-in speed and quality.
1) Check-In was not smooth and very slow.
2) Check-In staff need to call manager to confirm continuity check-in as we first check-in by internet. Staff did not have the permission to allow another day stay by internet price, so he need to confirm with manager.
August 6, 2014
Rated 5 out of 5 by Shagalooo Great location
I have stayed at the Westin for more than three times and don't think i will stay anywhere else whenever i am in Bangkok.
Staff are excellent and meet your every request with a smile.
Room service food quality could be better and free wifi should also be provided specially if i am a regular guest.
August 2, 2014
Rated 5 out of 5 by Joymarie Great base in Bangkok
Service and attention from staff is exceptional. The rooms and clean are well maintained. The construction site behind was a little noisy early morning but would not put us off staying again. Location to BTS and local shopping is great. We will definitely be back and would recommend the Westin Sukhumvit to others.
August 1, 2014
Rated 5 out of 5 by jep24 Always excellent
I have had several stays at the Westin Grande and each stay has been wonderful. The staff at the club lounge is very helpful in answering any questions or assisting with travel plans or activities in Bangkok. The restaurants and room service do Thai, Western, Japanese food very well. The hotel has an excellent location within a 1-minute walk of Terminal 21 shopping mall and cineplex and the BTS and MRT metro systems. I will definitely be back.
August 1, 2014
Rated 5 out of 5 by Dontneednickname Very pleased with hotel
We were very pleased with this hotel, more so than expected. The gym was not great but more than adequate and open 24 hours. The executive lounge offered a sufficient, even good selection of food, though one of the two of us would have preferred more variety. As a vegan, I can say that there were always things there I could eat. Breakfast was very good, with plenty of variety, though there could have been more Thai dishes. The selection of fruits was very good and we appreciated the availability of Japanese cuisine (though we are not Japanese). Service was very good everywhere and the staff very pleasant. The location of the hotel was excellent. Slightly annoying was the fact that after entering the hotel one has to take the elevator up to the lobby area and then switch to another set of elevators to reach the floors with rooms. But this is a relatively minor issue. My SPG status (platinum) was amply rewarded. Overall, we would not hesitate to stay at this hotel again.
July 29, 2014
Rated 4 out of 5 by Derek1980 In need of restoration but general a great hotel
Good SPG recognition, especially their welcome specialist that contacts you prior to arrival to be acquainted with your preferences.
Excellent staff especially bell staff petite lady who is both gracious and hardworking. Acknowledges all guests entering the hotel. Next is the staff at the lounge, attentive and meticulous.
Ambience of both the executive lounge and seasonal taste is quite optimal, high ceiling and well spaced. Nice lofty view of the area skyline from the lounge during cocktail hours.
But selection of the lounge drinks are quite limited, and management should consider some cocktails since it's named cocktail hours.
Room is nicely decorated without overdoing it. But screaming a need of restoration and maintenance. Shower head pressure is quite an issue since it's quite minimal. Tiling in the shower area seems uneven, water trapped after showering. Corridors are a little stale considering theme of Westin is a refreshing stay.
Overall a great hotel with dedicated staff, attentive and gracious. But oddly management lacks personal approach and does not mediate or address certain issues. No response from emails that requires attention, which is quite disappointing.
July 25, 2014
Rated 4 out of 5 by IndiaAhmed Good location
Nice place for a short stay. Accessible and right at the heart of culinary options.
July 24, 2014
Rated 5 out of 5 by Willo1 Great Hotel
It was a great hotel with friendly staff and excellent facilities
July 24, 2014
Rated 5 out of 5 by mangolim Highly Recommended
I had a pleasant stay in this hotel,
The hotel concierge staff "Doi" provided an excellent service and I must commend him for his efforts in helping me in every aspect such as recommendation of tour package, restaurant reservation, transport arrangement & even providing the direction for my various appointments. The great service culture also applied to other staff members of the hotel.
The breakfast was also excellent with good spread of food.
I'll be back again when I travel to Bangkok again.
July 19, 2014
Rated 4 out of 5 by Fergy Sukhumvit Hotels
Westin is a 5 star modern hotel close to all facilities in the busy part of town. Very close to Asok BTS station and Terminal 21 shopping mall
Staff are friendly and helpful and it is reasonably priced and of course has the SPG advantage
Recommended for business and pleasure
July 18, 2014
Rated 4 out of 5 by FingerPie Don't forget the little things...
Hotel is great. Really good location and staff as always are very accommodating and professional.
Last couple of visits though, I have noticed the elevators from the G floor to the Lobby on the 7th floor are looking really tired. Its the first impression so it's pretty important to keep up to scratch. It's a minor investment so no excuses really other than dropping the ball on planned preventative maintenance.
July 17, 2014