Rated 4 out of 5 by newitt Reception/Concierge understaffed
long waiting time for check-in and check-out (only one counter occupied), concierge absent
June 10, 2014
Rated 4 out of 5 by baslan this time you faield my expectaitons
Altough I'm a SPG member, I couldn't stay in a room of SPG. Only a room was Available next to the road which worsen my sleep.
June 9, 2014
Rated 5 out of 5 by Marine782 Relaxing
I am a long time Starwood customer and this hotel is one of the best i have stayed in. The staff were very helpful, professional and friendly. The paella was superb and the spa was relaxing. My wife and I had a great stay and the hot tub on our balcony was an unexpected bonus. We hope to return again next year. Excellent location also.
May 26, 2014
Rated 4 out of 5 by Narelle Beautiful Room but NO SLEEP
SPG Deluxe room was absolutely gorgeous and spacious, with all amentities (although charging for WiFi these days really is stingy).
However, directly outside my first floor inward-facing room (it is only 2 or 3 stories), they played constant lounge music (eg Dido on replay, over and over and over) until at least 1 am in the morning (I drugged myself and put ear plugs in after that). I rang down and received absolutely no response except to say it would be playing until 2.30am. I left my 2 night stay absolutely exhausted and actually checked into a little hotel near the train station for a sleep on the day I was leaving. Maybe if you want to stay here, ask for a room facing out onto the street not the courtyard (which is very pretty to look at).
June 18, 2013
Rated 5 out of 5 by Jennifer73 Immediate relaxation
From the moment we entered this hotel we immediately relaxed after a long journey. Check in was very professional, room was perfect, hotel ambiance just beautiful & was very happy to see a Nespresso at breakfast ! The Spa relaxation pool was beautiful & I would definitely stay at another Westin hotel again., Thank you.
May 26, 2014
Rated 4 out of 5 by jozef must hotel un valencia
fantastic,very nice staf,excellent breakfast
June 3, 2014
Rated 5 out of 5 by DaveP2014 Comfortable and friendly
Rooms were comfortable and the staff friendly but professional. Facilities were excellent
May 29, 2014
Rated 3 out of 5 by Nipntuck Nice hotel but in-house movies do not work
The hotel was nice but I lost my one Sunday night of relaxing by watching a pay movie and having a room service dinner due to the TV not working proprerly. this was further compounded by a room upgrade and move to a room where again the TV was not working properly and finally after arranging a move back to my old room the technician got it working. However, after 2 hours of mess around it was time for bed. Alas, 2 hours of my life that I will not get back and a lost evening of kicking back in la la land.
December 9, 2013
Rated 5 out of 5 by adedu This hotel is wonderful
Very nice staff , beautiful bedrooms and delicious breakfast !
May 29, 2014
Rated 5 out of 5 by baslan This hotel is no1 in Valencia
Beatiful garden, beatiful rooms ,beautiful food..
No need to tell more, Perfect...
May 16, 2014
Rated 5 out of 5 by Karkol In Love with Valencia
Lovely, quiet, clean and charming with a beautiful garden. We stayed in a nice room with comfortable double beds, a wonderful walk-in shower and a terrace with jacuzzi. The gym installations are modern and well kept. The sea water indoor pool is soothing and opened until late. Pleasant place to stay.
April 12, 2014
Rated 5 out of 5 by MinnieMouse The Staff Service Was Excellent
Being an American, and an executive of the Disney company (who lives in Paris), I know what it means to deliver excellent service in a hotel. I was very, very impressed by the proactive nature of the staff for 1.) front desk 2.) concierge and 3.) restaurant locations. I spent all of my "down time" at the hotel in the ground level restaurants because the staff was proactive and responsive to our needs.
June 20, 2013
Rated 5 out of 5 by Henrik04 Best Value in Spain
We enjoyed a 3-nights weekend in Valencia with our 2 boys, in between visits to Madrid and overpriced Barcelona, and Valencia outperformed the other two cities by far, and The Westin was the anchor to it! The breakfast team, led by fabulous Edward (fromUK) gave us a splendid start into every day, trying to fulfill every wish, bridging the language barrier with great spirit and imagination. Selection and quality of the food was excellent! The rooms were comfortable, and gave a feeling of living in a small castle. The Japanese restaurant is one of the best in the world, at moderate prices. Try the Toro Sashimi, you hardly get that quality elsewhere, especially at that price. The set Menu gives amazing value. Location of The Westin next to the Football Stadium is great, and the price we paid excellent. Only improvement needed is better isolation of the rooms towards the street (both from the lanterns and sounds of the cars running over the speed-bumps, sounding like a double-knock on the door.
Also the Spa/pool should not be closed on Sunday afternoon!
April 13, 2014
Rated 5 out of 5 by oziedeb Great Hotel
Hotel is done really well. The company has taken an old mill and kept the charm yet made it modern and useable. The staff are very friendly and professional. The only problem I had was that at the bar there was champagne for 12 euros on the list for drinks yet the bar manager told the staff not to open the bottles for a glass and there was only cava, however there was no cava on the list for drinks.
July 7, 2013
Rated 5 out of 5 by DLG52 Fabulous Hotel - Great Location
While this property is a recent build, great care was taken to make sure that it blended in with the surrounding, much older architecture. Walking distance to the major park and sites, as well as, the shopping districts. The staff was attentive. Claudia, the Concierge, was so incredible, that we nicknamed her "Super Claudia". If you visit Valencia, this is the place to stay!
June 15, 2013
Rated 5 out of 5 by tp53 relaxed and wonderful stay
This hotel resembles a boutique hotel, it is warm and inviting and all the staff are so kind and helpful.
April 21, 2014
Rated 5 out of 5 by CWLyon Great Hotel.
This is my go to hotel in Valencia when there on business. If its in your price range there is no other choice. Location to park is excellent and courtyard is great for lunch or casual business meeting. Every time I've been I get upgrade to huge room. Only negative I can say is the waitstaff at the restaurants and bars in the hotel can be improved upon.
March 27, 2013
Rated 4 out of 5 by cricha29 The courtyard rooms are very noisy
I stayed at the Westin in Valencia on a work trip and had a room that over looked the hotels courtyard, which contains the hotel's bar. It was very noisy and so at 11.30 I complained to reception but was told there was nothing that could be done and the bar closed at 2am. This was not very helpful especially as I had to be up for work at 6.30pm.
May 28, 2013
Rated 5 out of 5 A place to remember...
... and a place to come back!
As I did in fact, being this my second stage in the WV
Expectatives were more than fulfilled. I must especially highlight the improvement I found in morning breakfast, which 'pastisserie' is nowadays of a very high standard.
February 19, 2014
Rated 5 out of 5 by Carrie4 Staff are so friendly and welcoming
The front desk, Leire, and bell staff were fantastic. So welcoming and informative. The bellman took time to share his favorite things about Valencia and Made us feel very welcome. The courtyard was beautiful nit was nice to be in a quiet spot just outside the busy downtown.
June 28, 2013
Rated 5 out of 5 by RRB2013 Awesome hotel in Valencia
Stayed here for a week on a family trip. Facilitiy is amazingly beautiful, clean, and very relaxing. It is outside of the city center but we didn't mind the walk over the bridge. The onsite restaurants are also pretty good although expensive.
July 25, 2013
Rated 4 out of 5 by Fordy The Westin Valencia
Great hotel well trained staff really nice rooms . Unfortunately let down by the internet service which is very poor.
I would recommend this hotel if you do not need reliable access to the internet in your room .
April 20, 2013
Rated 4 out of 5 by San75 Beautiful Hotel
The hotel is beutiful. Food needs improvement (rotten tomatoes in the salad, 50 mins waiting time for a prepacked, not fresh sushi box, tasteless vegetable soup).
Apart from this we had a great stay here.
June 30, 2013
Rated 5 out of 5 by Bryanecr Always a favourite
it almost wasn´t when I was charged double for breakfast but the very efficient check out staff corrected it efficiently ...
Beautiful hotel , great position , professional and friendly staff
July 29, 2013
Rated 5 out of 5 by Pash Fantastic quality
As usual great customer focus at the hotel and will continue to come back again. However, the WiFi performance in the bedrooms very unreliable which is a shame and should be easy to fix.
June 8, 2013
Rated 5 out of 5 by Schofs Great place
Shame the gym is so hot, after numerous requests still nothing has been done to get the temperature to something realistic or the treadmills serviced- shame, otherwise fantastic place!
August 3, 2013
Rated 5 out of 5 by maghub Fantastic
Everything was perfect, the staff made our stay fantastic, we really enjoyed every moment in this wonderfull hotel.
February 3, 2014
Rated 4 out of 5 by myra123 lovely comfortable hotel
I really enjoyed my stay here. Bicw, helpfull staff, comfortable room, my only quibble was that WiFi was not available for free in the rooms. Also no pool a pool would be heavenly.
June 11, 2013
Rated 5 out of 5 by Edna1 Excellent Hotel
We had a great stay in Valencia beautiful city and an excellent hotel. The staff were all very helpful and welcoming and the hotel more than met our expectations - Thank you!
June 4, 2013
Rated 5 out of 5 by KB2013 Westin Valencia 29/04 - 3/05
The hotel is in a fantastic location, staff are exceptional, rooms are very spacious and facilities on site are excellent, would recomend this hotel, great place.
May 9, 2013