Rated 5 out of 5 by Coasbori Coasbori
The resort, room and staff...all extraordinary. Westin continues to reinforce being our first choice for travels.
July 21, 2014
Rated 5 out of 5 by Mrsnets58 MOST RELAXING STAY EVER!
This resort exceeded our expectations! First off just the smell in the lobby of the Westin white Tea scent is absolutely intoxicating and puts you in such a relaxed mood. The staff were all so friendly even with a late check in. So convenient for people who want to take pets along as this is very pet friendly. The pools and amenities were amazing and so relaxing. Bar staff was awesome! And the happy hour made it even better, super affordable! Rooms were immaculate and views breathtaking! Made for a romantic and relaxing stay.Thank you for such a relaxing staycation!
August 16, 2014
Rated 5 out of 5 by Aggie54 Great staff
The rooms were exceptionally clean and comfortable. The staff was very well informed and helpful, always presenting a positive attitude.
July 16, 2014
Rated 5 out of 5 by auntee Loved everything about it.
Service was excellent. Decor - beautiful.
Staff extremely helpful. Loved the comforetble beds. We were there for a family wedding. The food was great. Would definitely return.
July 14, 2014
Rated 2 out of 5 by JesseD I was Unpleasantly Surprised at Check Out
Unfortunately, I was left with a bad taste in my mouth after an enjoyable weekend stay at your hotel in Cape Coral.
I felt Duped and Surprised by the "Gotcha Billing" game that was played on me when it came time to check out, your "Resort Service Fee" came as quite a surprise. It was explained that we were paying for the use of amenities (such as the fitness center, which I did not use, and the pool, which got closed due to weather) so we were not really able to even use these amenities let alone did I think I should have had to pay for them in the first place. Just charge more for the room instead of making your customers feel like they just got nickled and dimed for securing a lower rate by calling the hotel well in advance and not booking online through a 3rd party resource.... Overall, I loved the experience, your friendly staff, the comfortable room, the high level of customer service, right up until the point where I checked out... Unfortunately my last memories of my stay were poisoned by the feelings of guilt I had when I had to call your staff to request a refund of these unforeseen charges.
Unfortunately, the last memory is all I can recall about my stay now and I'll be EXTREMELY Careful to understand ALL of the hidden fees the next time I book a Hotel at some other Hotel because I am now hesitant to stay in another Westin or Starwood Hotel for that matter any time ever again.
July 14, 2014
Rated 5 out of 5 by JKim Nicely furnished rooms
We loved the fully equipped kitchen in our one bedroom suite. Unfortunately, our shower drain was clogged which caused half of the bathroom floor to be covered in water. However maintenance and housekeeping were able to fix and clean the mess. Additionally, during a storm on our first evening we discovered that the television had very few channels and the reception was quite susceptible to interference from weather. Our meal and service at Marker 92 was adequate, however the prices seemed high than typical resort pricing.
Service was hit or miss as we had to make several requests for towels before we received them. However Grant was a delight making sure that the resort bicycles were ready for a ride around the premises! Grant noticed that we were going to the beach and offered our daughter a boogie board! The water taxi to Fort Myers Beach was excellent. We enjoyed the Captains so much, we joined them for a delightful Sunset and Dolphin cruise that very same evening. The pool and fitness studio were excellent all around! We requested and were granted a Late Checkout without any issue.
July 3, 2014
Rated 5 out of 5 by baseball123 kid friendly
Came here 13 hrs from home so my son could play in a Perfect Game. I arrived with 6 children and 3 adults and could not ask for a more kid friendly/family place to stay. My children range from 14 to 3 yrs of age and the staff treated us wonderful.I was bit concern when I first arrived due to the upscale features when entering. I thought to myself the kids will not like it here nor will the staff like us. I could not have been more wrong. House keeping was wonderful and friendly and professional. The suggestions I have for improvements are more luggage carts. At times I noticed others and myself having to wait for a bellman longer then we needed too.
July 11, 2014
Rated 5 out of 5 by Ken34 Relaxing Vacation
We stayed a week in a two bedroom suite. It was our 2nd time staying at the resort. The view of the marina from our balcony was really nice. The suite was great, too. The people are very helpful and friendly. We couldn’t have asked for a better place to stay. We ate in the Marker II restaurant a few times, both inside and outside. The food was really good and the view is beautiful outside. The Tiki Bar is a fun place. We will definitely stay at the Marina Village Resort again.
August 18, 2014
Rated 1 out of 5 by avva13 Worst service
Simply put, the worst service and worst SPG hotel I have ever stayed at.
We stayed at this hotel 6 nights, our room was hardly serviced and cleaned
Under staffed, no one there to pick up the phone to answer your calls, down at the front desk.
Staff never greeted you with a smile, even if you paid them.
Food service , worse ever.. If you order food by the pool don't expect to get it before at least an hour.
Check your food bill, they add things you did not order. .
Did not get my usual Gold upgrade .
Will never recommend this hotel to anyone.
March 30, 2013
Rated 4 out of 5 by Jacke47 Came up short
Everything about my Westin experience was great-a wonderful Concierge too-Suzy. In this state with an aging population, Florida, I would suggest when you do any bathroom remodeling, that you replace the small toilets with tall toilets.
August 25, 2014
Rated 2 out of 5 by Deannyc Great Staff, hotel needs updates
Stayed here for one night and was unimpressed. Built as a non-Westin time share so quality not high end. Got upgraded to a one bedroom suite- good start. Plusses: beautiful views and nice grounds, big room, nice lobby and restaurant. Negatives: dirty- getting off elevator you see bad concrete floors in need of paint and cleaning; in room coffee grounds found in coffee maker, garbage under sink, layers of dust and dirt behind dresser, plate put away with food caked-on REALLY? . Upgraded fixtures (rain shower) look nice but low water pressure makes them useless. Told front desk and they said a half-hearted sorry "we'll tell housekeeping" Location is isolated which may or may not work for you. Unless you need to be in Cape Coral I'd pick someplace else.
January 20, 2014
Rated 5 out of 5 by tw10 2nd HOME
Westin Cape Coral is our home away from home. Nice people, nice rooms, nice location, and good food!
August 25, 2014
Rated 5 out of 5 by MikeB Luxury rooms, stunning views
Visually impressive facility from the moment you arrive on the grounds, and the favorable first impression is enhanced by the staff, who do not disappoint either from check-in to check-out. The resort oozes quality, rooms are spacious with incredibly comfortable bedding, shower heads are oversized and powerful. Additionally, the views from every room are amazing. Pool area is well equipped with games and pool accessories. Only improvement on our stay would have been more interactive pool activities. We didn't actually see any of the scheduled events take place and it was the weekend.
Overall, a wonderful resort where you surround yourself with luxury and the staff can't do enough to please. I fully understand why this resort receives such consistently glowing reviews.
June 24, 2013
Rated 5 out of 5 by WorldTraveler14 Remy is the true definition of customer service
On arrival i met Remy who was helping with my check in and he was so friendly and very knowledgeable about the hotel and the surroundings. I will definitely be back to this hotel.
June 23, 2014
Rated 5 out of 5 by LeilaA break from city
Excellent place to find peace of mind & run away from city rush. Plenty of facilities & activities to have god time.
August 24, 2014
Rated 5 out of 5 by USFirstAid Guys Florida Baseball Trip
We had three rooms and check in was very quick. Every staff member was helpful and friendly.
The location is beautiful. Had a great time.
We all wished we could have stayed longer
June 22, 2014
Rated 5 out of 5 by Bobbie07 Absolutely Beautiful Resort!!!
Absolutely beautiful resort inside and out. The staff and services were top notch. It was our first time here celebrating our 25th wedding anniversary and it was a dream! We highly recommend and hope to be back next year. Thank you for the wonderful surprise in upgrading our room to a suite, truly a blessing!
August 21, 2014
Rated 4 out of 5 by Tonymanc Good Rooms Poor service in restaurant
My wife and I stayed here for the last night of our Florida trip for a little bit of luxury. The room 1114 was excellent and very quiet and the bed extremely comfy. Our gripe is with the Nauti mermaid as we went for inner at 8.15 pm only for the waitress to advise us waitress service was over and we would have order and eat at the bar! This just isn't good enough Westin and spoilt our stay. The barman was great and provided great service but we had to eat under ceiling fans when we wished to dine in the open air.
May 24, 2013
Rated 5 out of 5 by Matt32301 Great Place for a weekend get away!
Stayed last weekend with my girlfriend and was perfect. Very quiet and over all great time. The staff was very pleasant and did everything they could to make our stay. Our room was very clean and comfortable.
June 17, 2014
Rated 5 out of 5 by PJFL Beautiful Resort
We stayed here for Fathers Day weekend. The hotel was beautiful and the staff was excellent.
June 17, 2014
Rated 5 out of 5 by Connie57 this hotel has great features
This hotel has great restaurants on premises. It also is lovely setting so tropical. But to tell you the truth the beds are the best part of the hotel. What great nights of sleep I received while I was there.
June 6, 2014
Rated 5 out of 5 by Jen65 Exceptional Family Hotel
I booked a 2 bedroom suite at the Westin Cape Coral Resort for me and my family during the New Year's week. Everything was wonderful and exceptionally maintained. The suite had enough living area for all (4 adults and 2 children) - the master suite bathroom was really LARGE. The view from the balcony was amazing - we were awed by the New Year's fireworks display! The kitchen facilities were ample enough to cook simple meals - and had a full sized fridge and stove.
January 5, 2014
Rated 5 out of 5 by sheroh Amazing Stay and Awesome Staff
This was an amazing clean resort but the staff were the real treat. From the time we checked in with Anna Marie who had a huge smile and made us feel so welcomed (she also checked us out) still the same wonderful attitude. The bellhops were so helpful and friendly. We really loved Grant and can't remember name (New Yorker :) They made our stay so much more enjoyable with letting us borrow items for the beach and pool and tips for local food and events.
August 11, 2014
Rated 5 out of 5 by AGeorge This is a great hotel.
My family and I just returned from staying at the Westin Cape Coral. The hotel and staff are fantastic. The staff, especially EJ, were very helpful and friendly. In addition they were a kid friendly hotel. While I was at meetings for business, my wife and kids used the water taxi service to go to Ft. Myers Beach and had a great time. Also the pools were heated. . This is a great property that is very relaxing. We will definitely be back.
March 14, 2013
Rated 5 out of 5 by RonaldT Out of the way but worth the drive
This hotel was settled into a quiet estuary with beautiful views of the coast and its own marina. The rooms were over sized with upgraded amenities: full-sized kitchen, dining room table for six, balcony table, even a washer and dryer. About an hour drive to Sanibel island. The resort pool was perfect but it is too crowded they have two others that are quieter. The perfect place to spend a week to unwind.
March 8, 2014
Rated 4 out of 5 by mrroz0730 Impressive Views
This is a very nice hotel, spacious and comfortable rooms, pleasant and accommodating staff, excellent location (next to the harbor) and close to food & shops (10-15 minutes away). The work-out facility was great, had a nice running route also. We stay at Westin's whenever we can. Food was a little pricey at both restaurants on the grounds. I also felt the facility needed to have better attention to details on outside cleaning - lots of spills and stains not cleaned up, trash on the floors outside, the rooms were clean but not immaculate. It seemed they needed to have someone dedicated to keeping the outside floors clean. Other Westins we have stayed in have went the extra mile in attention to details in this area, and it just wasn't there at this hotel. But, overall this is a great hotel and we would definitely stay here again.. 5 star ratings are earned.
August 11, 2014
Rated 5 out of 5 by Angel41 Great Hotel , Great staff.
We rented for the Memorial Day weekend to celebrate my youngest daughters anniversary
And Birthday and from the minute we stepped onto the Hotel property until our checkout we have experienced one of the best stays ever. The facilities were spotless and very well taken care of. The staff was excellent and always ready to help with anything we asked of them.
Names I recall are Erika at the front desk, Grant the bellboy and Joseph always making sure the place was clean and spotless. The girls at the bar in the pool area and the restaurant and bar employees excellent as well. Definitely coming back . Please continue with the excellent service.
May 29, 2014
Rated 5 out of 5 by GRANDPABLUE Staff and Comfort were Outstanding
Our overall experience here was to say the least outstanding. The food and beverage dept could use a little fine tuning. Staff was always attentive and very knowledgeable. Recommend this hotel for nice romantic getaway weekend but would not take the family if i had smaller children. pool facilitation was poor due to complaining residents at Tarpon Point Rec Center. Many folks complaining about hotel guest being there. VERY UNCOMFORTABLE in that area so we stayed around the smaller pool when it was not closed.
August 5, 2014
Rated 5 out of 5 by Dramamama The WCC Resort Exceeded all of our Expectations!
From the moment Taylor greeted us, to the time that Mike dropped off our luggage in the room, we knew that everything would go well. The room was exactly as pictured and met our needs. The facility was immaculate, the amenities just right and the general disposition of the staff was warm, inviting and accommodating. We enjoyed our stay despite the unfortunate rainy weather. Wished we could have stayed longer.
August 11, 2013
Rated 5 out of 5 by satchmo This hotel has it all
Have been in many hotels the westin is in the top 5 for sure, rooms are clean the staff are all very curtious and the beds are very comfortable couldn't ask for more.
August 18, 2014