Rated 5 out of 5 by Kojin Beautiful Property
This property was very nice and well presented. A thoroughly enjoyable experience.
June 24, 2013
Rated 5 out of 5 by Kiim Shannon's Slumber Party
I love the La Paloma! It was a wonderful stary!
August 19, 2013
Rated 5 out of 5 by Rebsim7 The bed really is heavenly
Excellent resort! Very relaxing stay.
August 17, 2013
Rated 5 out of 5 by nal1 nal1
Always a great place to stay at.
June 24, 2013
Rated 4 out of 5 by justforfun Great stay!
Great stay! Gave my mom a Happy Birthday tray of chocolate which was an awesome touch. Pool and service was great. Staff at Elizabeth Arden Spa awesome also.
August 10, 2014
Rated 5 out of 5 by Kat6 Staff is the Best
Your staff went out of their way to accommodate our group. We all had a great time. Thanks
August 11, 2014
Rated 3 out of 5 by Hiredgun Breakfast Late
Breakfast was late for 2nd week in a row. We have stayed at hotel for last 12 weeks due to my wife's chemotherapy at UMC Cancer Center. We had to leave the hotel by 7:00 a.m. for her appt. so we ordered breakfast for 6:30. This week I told the staff that we needed it on time b/c the prior week they were 15 min. late which left us 6 minutes to eat. Unfortunately, they did not deliver breakfast this week until after 6:45. We complained and were told that someone called in sick. For a hotel of this size, 1 person calling in sick is not an acceptable excuse for failing to deliver breakfast at the scheduled time. This was very disappointing.
December 24, 2013
Rated 4 out of 5 by AnnS2014 Great rooms!
We really enjoyed our stay. The grounds and hotel are beautiful. The room is very comfortable. Love the bed, sheets, pillows. The only issues I had were 1) I don't know if they changed their detergent, but I appeared to have an allergic reaction. I didn't have that reaction before. 2) Their pool/jacuzzi area closes at 11:00, which seems early to me.
August 4, 2014
Rated 3 out of 5 by summer2013 Customer Service Needs Work
It was very unfortunate that the customer service at this hotel has gone down hill. I experienced two days of pool side service or lack of. Each day i had to find someone to refill the toliet paper in the restroom and each employee I ask directed me to someone else instead of taken care of it. I was redirected 4 times. Employees seems grumpy and the employees at the towel area were more involved in greating another employee than helping the guests. I had to be moved from my suite due to the stains in the carpet, cuts in the carpet, curtains ripped from their clips, construction view out the balcony- definately not what I was promised.
August 13, 2013
Rated 5 out of 5 by Betty20 A Delightful Weekend
We made plans to stay at the resort since we were going to a show on Friday night. I requested a specific building and type of room but mentioned we would have a late arrival. When we arrived, the check-in was completed with ease. It was so nice to have a bellman on duty for 24 hours. The bellman on duty was very pleasant and helpful. He followed my husband to the undergroung parking after unloading our belongings. Within a few minutes we were in our lovely, comfortable room in the building we had requested. The room was beautiful and already at the correct temperature. Everything that we needed was in the spotlessly clean room. There were plenty of towels in the luxurious bathroom. The heavenly bed was so comfortable. This resort has such quiet rooms. You never hear any noise while in your accommodations. Our room was close to the west side of the resort where the jacuzzi and the adult pool are located. It also had easy access to the main building with the lounge and the dining room. The food was delicious at our breakfast. My husband was provided with a map of the walking trail and took nice long walks each morning. He spent time each morning in the jacuzzi as well. We spent Saturday afternoon relaxing in the lounge. It was so nice to be able to have a delicious cocktail without having to leave the lounge. That evening we had plans to go to the U of A game with friends, and the location of the resort made access to the campus so easy. We thoroughly enjoyed our relaxing weekend at the Westin La Paloma. Everyone on the staff with whom we had contact was pleasant and helpful. Everyone worked with us to make our stay a perfect experience. We will definitely return to the Westin La Paloma.
September 17, 2013
Rated 4 out of 5 by ebe27 The hotel has beautiful surroundings
The views are spectacular but tje rooms are starting to get outdated and the smell is really really bad, the room stinks!!!
August 7, 2014
Rated 3 out of 5 by MikeAPAAC Overrated
This resort is overrated. I am glad that the next prosecutor's conference will be at a different location. Food options at this resort are limited and overpriced. Parking is inconvenient and limited. I have never liked it and will not miss it.
August 4, 2014
Rated 1 out of 5 by lessthanimpressed2013 Much less than i expected
We arrived at 7:45 pm and was told our room was not ready. After driving 2 hours with 3 small children and given the time of night I found that to be unacceptable. The staff was nice as they could be saying they are just really busy this weekend and therefore housekeeping is behind. I told them we also have some friends that are about 15 min. behind me with a baby and they also need a room when they arrive. Finally a Mgr came out to talk and he to explained the problem with being behind. I reminded him it is now 8pm and there really isn't any excuse why my room is not ready. He resolved the problem by giving us the "model" room which over looked the golf course saying it is an upgraded room and there would not be a charged for the upgrade. Really!?? I told him our friends can stay with us until their room is available. The bellmen escorted us to our room telling us about all the recent renovations and the upgrades in the rooms and that we should really enjoy our visit. I was happy when we arrived to the room. It was beautifully decorated. We couldn't see the "upgraded" view since it was dark out but I will assume it is also beautiful. Meanwhile my friends arrive to our room waiting for their room to be cleaned. After about 10 min in our room I notice the bottom of my 3 kids feet and the bottom my friends 9 month old baby's hands and the top of his feet are black. I couldn't figure out what that was from. We started to clean the newly tiled floor to only find out the dirty black feet and hands are from the dirty tiled floor! So we clean their feet and hands and make them sit in the living room area while we clean the tiled floor. Before I could say, "okay we are good now." I noticed their feet and hands are black again! So I took a white wash cloth and rubbed it on the carpet and the carpet was just as dirty as the tiled floor! So gross! I'm wondering what's on my sheets and the blankets that I cannot see. I thought, I don't like to complain, since the Mgr upgraded our room and all but this is unacceptable! So I went to the reception desk and explained the situation. She crinkled her nose and said she was sorry and would have someone up there to clean it. So we stayed with our friends in their room while they cleaned ours. The next morning I checked the floor and it wasn't any better. The carpet and the tile needs to be professionally cleaned. Since they didn't have double beds which we requested we got a king bed and two roll away beds leaving my husband and I to shared our bed with one of my kids. Didn't notice until the next morning when my kids told me they were cold the night before is when I realized they didn't give us blankets for the roll away beds, only sheets. Also no regular coffee, only decaf at our coffee station. So, I guess that's enough complaining. We stayed at this same resort 3 years ago and was so great I didn't think twice about having another stay-vacation here. I was really disappointed and will have to think twice before staying at this resort again. Thanks for reading and hopefully having this information will only help so others looking to relax wont have to deal with so much inconvenience.
June 18, 2013
Rated 5 out of 5 by TC79 Really enjoyed my stay.
The staff at the hotel were pleasant and very cooperative. The room was beautiful and the amenities fantastic. People are the energy was one of our songs from my tour in Up With People. I want to thank Scott who works at the pool for his thoughtfulness. He bought me a birthday breakfast. When does that ever happen, only at this resort, I am sure.
July 28, 2014
Rated 3 out of 5 by AZ80 Great features but staff missed to give us full information
The resort is beautiful and well maintained. We asked for microwave and crib in the room and it was there before we entered the room. I would have given 5 stars but during check out we found out that we were suppose to get breakfast vouchers but during checkin nobody gave us the breakfast vouchers. So we ordered breakfast through room service which was getting charged on my card. Although I appreciate they waived the charges since they forgot to give us voucher the first place. Also, our package included daily newspaper but did not receive that.
The pools were great. The restuarants were great. Overall we had a great time.
June 3, 2013
Rated 5 out of 5 by dhertz777 Always a Pleasure
We've been coming to this resort for the past 20 years for UWP Reunions and it has always met our high expectations, from cleanliness through superior customer services. We routinely ask La Paloma employees, "How long have you been working here?" and the answer is usually above 10 years! This speaks very high of the management staff.
July 28, 2014
Rated 5 out of 5 by bolleke A wonderful place to relax
The Westin La Paloma is a beautiful resort with luxury rooms and bathrooms, with pools to indulge in, set in the magnificent desert with the mountains all around you ! The employees are extremely friendly, they make you feel welcome and cared for ! The food is delicious, especially the breakfast buffets !
July 29, 2014
Rated 5 out of 5 by jrltll Very friendly staff
This hotel has a great staff and fun facilities. My only complaint is with the pillows. A little too tall for my tastes.
August 2, 2014
Rated 3 out of 5 by Ednamode Trash in room!
First, I never complain at hotels. I realize its a room shared by many aka not my house, but I found trash, used up shopping bags, receipts, ripped up price tags in the drawers and even a used up makeup remover cotton rounds with mascara smudge on the floor. Leads me wondering whether housekeeping skipped this room or they don't do a good enough job to check drawers or the floor? Either way, not pleasant! Front desk was nice enough but I declined to have housekeeping come clean the room at 8:30pm, I have kids and we were tired from our cross country road trip. I don't need people opening doors or smiling at me constantly, but do expect a clean room when we check in!
June 18, 2013
Rated 3 out of 5 by gross11111 Nice rooms, but terrible food and pool service
Rooms are comfortable, but very disappointed in cleanliness of pool and and staff. I would not ever eat there again. Ordered snacks at pool that were like left overs, and then ordered room service that clearly came from pool restaurant, which was the same. When we arrived there was not a lot of people there, but every table and half the chairs were dirty. Staff was un attentive. Pool was DIRTY. Hair balls and junk floating around. Very disappointing.
July 18, 2014
Rated 4 out of 5 by Biffrutt OK Experience
As a Starwood VIP member, I was a bit disappointed with this facility. When I booked the room, I specifically stated that we needed TWO beds. When we tried to check in, it was VERY difficult to get the front desk person to understand that our suite MUST have two beds. FINALLY, a manager was contacted and the problem was sort-of resolved. The suite that was provided was mediocre, but did have a connecting room with double beds.
The next morning, when no newspaper was delivered, I called and was told "We don't deliver papers any longer." After some negotiation, the Wall Street Journal was finally delivered.
The facial tissue felt more like newspaper than facial tissue.
October 21, 2013
Rated 4 out of 5 by Uppie reservations and housekeeping
Reservation service is HORRIABLE. Orginally I made resevations for three nights. I decided to come one day eariler and they made a separate resevations for that one night. Now I had TWO separate ones with having to change room . Called again and then they were able to make a reservation for four days in the same room. Called back to confirm and now they had THREE reservations for me. They convinced me that they cancelled the reservations for the one night and three nights. Guess what they cancelled the one day and not the three nights. How hard is it to cancel??? Finally it got cleared up. Since I was sharing my room, they forgot to add her name. I called on the phone and made it clear to take the other ladies credit card. This was also told to the person when I checked in. We were to share the cost.in half. When I checked out first, they said who ever checked her in did not take it.!!! This is a error on YOUR part. I was told by the desk clerk I will not be charged for her half of the room. Question do you give room keys to anyone with out a credit card on file? I better not be charged when I get my credit card statement. Housekeeping does not speak english. Things we asked for we never received. Had to call front desk.
August 2, 2014
Rated 2 out of 5 by GreenAmy Disappointed SPG guests
We came to visit for both personal and business for a week. One of our first issues was walking on our carpet and having Black, dirty feet. Grossed me out and made me wonder if that's how they take care of beds. It took following up and through the next day along with damp carpet to get them cleaned. If we didn't follow-up, it would have fallen through the cracks. What we received is a $50 credit for food and beverage. That doesn't last long for 2 adults. When our reservations were created, we ended up with 2 portfolios which later caused our Internet access to be canceled. Calling Help Desk, they told us they could not help because we did not exist. It took 3 phone calls to get someone to fix it. One of our biggest disappointments was going to the front desk to tell them our room wasn't worked on for the day at 6pm. We had no towels to get ready for dinner. We were offered another food credit and said No that's not good enough and a few star points. The person at the desk went to ask the Manager and said that was all they could offer because we were already on a group rate. Wow. It made us feel bad. The manager on duty did not come out to speak to us either after yet another front desk person hearing of our experience. We were well into our stay at this point. Somehow we also managed to miss the fact that the golf carts out front were partly there to help take us to our room and bring our bags in from the separate parking area. I'm sad that we went home not feeling like Starwood Preferred guests. We also had to ask for the robes and slippers that our friends at the same conference bragged about. Definitely disappointed on what I expected from this resort and what I was told it would represent. My husband has written a letter to Westin via email and was not offered anything else especially when we were asked what could be done for us and we basically had one option to accept or not. So why bother asking ??
August 5, 2014
Rated 2 out of 5 by Jason3300 Air Conditioning
The motor on my air conditioning unit was extremely noisy. I contacted the front desk two time to have it looked at on the third day with no response, I asked our host Angela to help me out as I cannot sleep. She had someone come to my room and they could not repair it. They offered to move me rooms, but since I was leaving the next day I did not want to pack everything up just to leave in the morning so I left that evening
July 18, 2014
Rated 5 out of 5 by Bear42 Great views - great facilities
Beautiful property with awesome salt water pools, 10 tennis courts. Really enjoyed our time there
July 29, 2014
Rated 3 out of 5 by Ering Review
The food and beverage was very disappointing. We could not get a lounge chair at the pool on Saturday when we checked in. The staff was very courteous but for the price point of the hotel the above needs improvement and we were very disappointed and surprised based on our previous experience with the property.
July 21, 2014
Rated 5 out of 5 by Canuk Room & facilities excellent
What was appreciated most was that due to my not being able to walk long distances we had asked for a room as close to the main building and pool and I called the day prior to arriving and I felt they were listening and I was told not to worry that she had picked out a room that was perfect for us. Indeed it was perfect and we really appreciated that more than anything. The room was wonderful from the shower, to the bed and the room in general. This is our second visit and we will be back.
July 3, 2014
Rated 3 out of 5 by Mensche MAJORLY DISSAPPOINTED
I AM A SPG GOLD MEMBER. HAVE STAYED HERE TWICE PREVIOUSLY. WAS STAYING FOR FIVE NIGHTS. I ORDERED VIA EMAIL A MICROWAVE FOR MY ROOM TWO DAYS BEFORE ARRIVAL. ITS PLACEMENT WAS CONFIRMED IN WRITING BY GUEST RELATIONS. UPON CHECK-IN, NO MICRTOWAVE. I INQUIRED OF THE BELLMAN TO PLEASE CHECK ON THE MICROWAVE, TWO HOURS LATER, NO MICROWAVE, NOI RESPONSE. CALLED GUEST RELATIONS AND GOT THE RUN AROUND. SPOKE WITH THE MANAGER WHO DID NOT APOLOGIZE, MADE EXCUSES, SAID THEY HAD NONE, REFUSED TO ANSWER WHY GUEST RELATIONS SAID WOULD BE PROVIDED. TWO DAYS LATER, IT SHOWED. DREADFULLY HANDLED FROM BEGINNING TO END.
November 12, 2013
Rated 5 out of 5 by sandratour Wonderful Friendly Staff
Girls weekend. Couldn't have been better. Beautiful resort. Clean and tranquil. All Staff was so friendly and quick to respond if we wanted anything. We Ate, We spent a day at SPA and we laid out by the pool. So relaxed it was hard to leave.
July 21, 2014
Rated 4 out of 5 by Noneoftheabove This hotel has great features
Overall a good stay. Noise level in the pool area was too loud too late at night. An annoying small band walked up and started playing. Okay, I guess, but not this late (9PM) at night.
Meal was very good, but the portions were somewhat small.
July 21, 2014