Rated 5 out of 5 by naervin Very clean with great bedding
I must express how clean this hotel is. Our room was amazing with pressed linens and fluffy comforters. There was NO smell in our room; there was just clean fresh air everywhere. The bathroom was huge and bright, and I will certainly make this my DC hotel going forward.
February 29, 2012
Rated 2 out of 5 by JoeyG This hotel is lacking
Room was expensive relative to value received. Stayed in rm 306 and water faucet leaked - definitely in need of repair. Also dirty carpet. Spacious room and comfy bed but dated furniture (e.g. wardrobe) and bathroom finishes. Good location and friendly staff.
May 9, 2013
Rated 5 out of 5 by HMSminnetonka Westin Georgetown
We love this hotel. Just a few comments.
The restaurant ( coffee shop ) could stand a revised menu for breakfast with a few more selections. The staff is great and very welcoming. We had a lovely room and enjoyed our stay.
October 22, 2013
Rated 5 out of 5 by amy9 Wonderful Staff and Great Location
My three day stay was on starwood points and was perfect. The room was lovely and spacious. I especially appreciated the friendly doorman who greeted me on my arrival and remembered my name for the next three days!
April 2, 2013
Rated 2 out of 5 by RPGMidwest Housekeeping needs help
Changed rooms 2X. First room had an unbearable stench of body odor and second room had some sort of liquid all over the carpet.
Staff moved me, but kind of nuts to have to move 2X when paying $300 a night.
June 18, 2012
Rated 4 out of 5 by Spyy Westin Georgetown
Try breakfast off campus.
July 17, 2014
Rated 5 out of 5 by Supan Outstanding Staff
We've stayed at this property a few times and each visit I have been extremely impressed with the staff and their hospitality. Exceptional. It's the primary reason we return each time.
March 4, 2012
Rated 5 out of 5 by RockDoc50 Transformative Stay
I used to be a regular at this hotel (before the name change and renovation), but a job change ended my frequent visits to D.C. I last stayed at the hotel a few years ago.
I now have a new job that will require frequent travel to D.C. again. The first hotel I booked was the Westin Georgetown. What a wonderful experience and stay. As soon as I stepped out of the taxi the bellman instantly recognized me and welcomed me back. Marvin at the front desk was a familiar figure and it seemed that time just dissolved.
The renovation of my room was spectacular. I recieved a nice upgrade for my Starwood Platinum status and wish I could have stayed for a week instead of a day.
Everything was perfect. Great service, comfortable room with attention to details like conveninet electirical outlets.The room had a very contemporay look and feel Room service was prompt and the food excellent. Check in and check out were fast and seamless. The overall transformation of the hotel was impressive, but the same warmth and vibe of the people was what made my stay truly transformative.
I am looking forward to my next stay!
January 23, 2012
Rated 3 out of 5 by jechho Nice location, but be aware of noise!
This hotel is pretty expensive. It is also located next to a rather busy street (M street). And for the price I paid, I did not expect to be awake most of the night due to traffic noise. Clearly, the hotel should do more to soundproof their windows. Our stay was a part of a road trip which included a lot of cities, and this hotel was the winner when it came to being noisy.
Doors slamming loudly when open/shut was also a problem. As usual its hard to understand why hotels of this class do not install door mechanism to prevent this.
Everything else was okay - your average "westin" standard. Location good, but not great. The walks to Dupont Circle or Georgetown got pretty tiresome after some time. I will try the Fairfax next time.
November 13, 2011
Rated 5 out of 5 by JessFedd Amazing stay, thanks!
I live in DC and came here for one night stay-cation to celebrate my boyfriend's birthday. The concierge Sloan contacted me immediately after my reservation and asked what they could do to make the stay special, and she definitely delivered! Not only did she patiently tolerate my indecisiveness on what to do for him, she had great suggestions of her own. We had a fantastic room that seemed very big for a DC hotel and was very quiet. He absolutely loved the cookies and the note that was waiting for us when we arrived. I travel constantly for work around the world and my experience here was top notch, even when compared with other Westin hotels.
June 29, 2013
Rated 5 out of 5 by txvisitor Comfy Room
The bed was super comfortable as always at a Westin. The hotel is in a great location and is very clean and nice.
May 6, 2013
Rated 4 out of 5 by Bigdog Great Georgetown Location
Great hotel, clean, quiet and modern. 3 block walk to Georgetown. Definately one of the higher end Westin's
November 16, 2011
Rated 5 out of 5 by John56 Bell staff
Excellent Bell staff.Ahmad and the other staff recognize me every time we visit D.C.
December 7, 2011
Rated 5 out of 5 by Alf1979 The hotel was fantastic
The hotel and staff was fantastic and very helpful.
January 3, 2012
Rated 4 out of 5 by csd5770 a bad Start
By and large it was very nice
Rachel at the front was very helpful and made a bad beginning much better
The car people and bell hops were excellent fast friendly and helpful
When we checked in on the Tuesday June17 the person who checked us in could not have been less friendly or helpful When I asked a few questions he said "there is nothing I can do about it" and gave me Megan' number to call in the morning
He did take my Starwood card so should have been more responsive
July 1, 2014
Rated 4 out of 5 by PMcC great location. Friendly staff
Very good choice for most Washington/Georgetown travelers and competitive pricing
July 14, 2014
Rated 5 out of 5 by Qbangas Pro Assurance
The location staff and service were excellent, the food I was average saved by the closeness of Ris and the Iroquois all a block or so away.
July 13, 2014
Rated 1 out of 5 by Dazzler Probably my worst Starwood experience
This was an interesting experience as originally I booked the Westin Washington which I cancelled after reading these reviews and changed to Gergetown.
I am a Starwood Platinum member, so have been around the block. We checked in to be told there were no rooms to match our reservation at 9.00pm. I enquired if our upgrade request was honored (Starwood has a program). I was told there was no availability. Eventually after several consultations on the phone the reception clerk told us that an upgraded was available. On arriving we were given a disabled room. I called to say this was not satisfactory. Amazingly another smaller room was found.
The next day, my wife was looking or of the window, only to see the Doorman spitting in the flower bed! We then feeling lazy turned away housekeeping and asked if they would come back in an hour. They never came. On the next day we ordered breakfast and the order was incomplete.
We ate at the restaurant it was terrific, the staff were fabulous.
Then on checkout I find the discount promised at breakfast had not been applied.
In summary we felt the hotel lacked grace, several staff members seemed totally disinterested others were superb vet little was personal. After staying at great Westins around this world this was the worst it just has nothing special about as much joy as going through security my Wife says. We checked out a day early
August 3, 2013
Rated 1 out of 5 by steph97 horrible smells
i wanted to take a minute and give you my feedback on your hotel.
The staff was exceptional but the hotel itself was incredibly disappointing and gross.
There was a horrendous smell right away in the elevators, it was a mix between horrible body odor, mold and mildew and when I got to the first room they assigned me, the smell was so overwhelming , I immediately walked out to go to the reception desk so to request another room. the next room had less of smell but it still lingered. if the air conditioning wasn't on then the smell was putrid. the closet and carpet seemed to be the most infested. When I got home I had to wash all my clothes, even the ones i didn't wear, because of the horrific smell in that closet.
Unfortunately i could never refer the westin georgetown to anyone.
June 29, 2014
Rated 5 out of 5 by Advisory Hotel is very comfortable
Only stayed two nights but accomodations were very comfortable and well appointed. Room service was good, but prices extremely high. A lot of extra fees added to bill.
July 11, 2014
Rated 3 out of 5 by AroundTheWorldAndBack Noisy!!!
As much as I love Starwood, this hotel left a lot to be desired. My "upgraded deluxe" room appeared to be one of the smallest in the hotel.
The HVAC made the room either too warm or too cold, with no happy medium - this was after engineering came to fix it because the room just kept getting hotter. In addition, every time the air cycled off it sounded like someone was banging pots and pans inside the wall. It was impossible to get a decent night's sleep.
The room was quite dusty when I arrived, though when I returned to the room the next day housekeeping made their presence clear by leaving a pair of rubber gloves in the bathroom.
February 17, 2014
Rated 2 out of 5 by Derrick50 Hotel should inform guest
a couple of things, first when the housekeeper cleaned the room the bed was no mad properly, it was as if he just said well since they are stay I don't really need to make it look neat. two on the morning of the departure there was loud jackhammering and there was no notice of that. I had to get up earlier the expected. I love Westins but this was no a good experience. I will return and hope it will be better. the hallways are very cold and my room was like at the end of the hall. Staff was friendly though. I was also expecting to get the 50% discount on F&B but was told it no longer apply. no worries. Location was great though
May 31, 2013
Rated 5 out of 5 by RK61 This is a very friendly hotel
You will recieve friendly greetings the moment you step out of car. The lobby is warm and has a sense of home coming. All staff are extremely friendly and willing to make your stay a wonderful experience that you would like to share with others. I have always chosen this hotel when I come to DC
July 4, 2014
Rated 5 out of 5 by Steve1113 Great Place to stay in DC
Near great restaurants and shopping
Close to Metro Station for easy access to city
July 7, 2014
Rated 5 out of 5 by Rico2014 excellent
The front desk staff and valet personal very prompt and helpful.
July 7, 2014
Rated 5 out of 5 by DCnative Beautiful & convenient property
We were in town for my mother's funeral and decided last minute to stay in a hotel vs. with family. Luckily, Georgetown Westin had an opening & I even used SPG points so the room was only ~$100. The staff was attentive, helpful (Jeffrey the concierge went out of his way to assist.) The room was incredibly comfortable, quiet & clean. I will definitely stay here again the next time I'm in town.
June 24, 2014
Rated 4 out of 5 by SPGFanTX Great Location but Noisy
I had a great stay on my first visit to D.C. I was comfortably within walking distance to great restaurants and plenty of night life. The only downside was the amount of noise I could hear streaming in from outside of the hotel. I was on the second highest floor and could easily hear noise from the street below. Each morning I woke up to an ambulance passing by and could often hear people trying to hail a cab. I stay in several hotels a year and Westin is typically one of my favorites but the amount of noise I could hear was a bit unusual. The room was very comfortable and right at the standards that I've come to expect from a Westin property (minus the noise of course).
July 18, 2012
Rated 4 out of 5 by Deej58 Great Location
Hotel is in great location. Starbucks Coffee just across street. Walls are paper thin so you hear the noise from other rooms above you and beside you. The pillows were also uncomfortable for us.
June 30, 2014
Rated 5 out of 5 by miseman Great comfortable location
This hotel has it all - very comfortable stay. Quiet, good location, accommodating staff, free newspaper, 2 restaurants. The only downside is the room snacks are a bit pricey.
June 30, 2014
Rated 3 out of 5 by Chumley Room for improvement.
The room was small. We were a Preferred member but the couple we were traveling with were not yet their room was bigger than ours. Many surfaces in the room especially in the bathroom had a white film on it. Asked the front desk to come clean a second time. Still found dirty surfaces even after second visit. Manager did compensate us for this inconvenience. They place mini bar items on a special tray that if you lift an item off the tray for more than 30 seconds you've bought it even if you don' open it. This is explained in small print on the tray. You have to pay for Internet. Staff was nice. Good location.
April 10, 2013