Rated 3 out of 5 by wigstheome Great Location and Staff; Flawed Guest Room
Checked in around 4pm on a Wednesday. The hotel is renovating the lobby, but that will be for the better. Checkin was quick, although no upgrade was offered as a Platinum (it is a benefit, not a right), and I had to return to the front desk to have another key coded as the first did not work. The hotel's location is very central and convenient, and the staff understands service. My room, 2718, was a junior suite with great views. Nice styling and layout, but the bed needs to go. the duvet looked liked someone tossed in 16 grapefruits, the linens on the bed itself had tears, and worst of all, the box spring was totally worn out -- adding up to the worst bed I have ever experienced in a Westin -- my only significant knock on the hotel.
February 14, 2013
Rated 5 out of 5 by Ejk73 Almost Perfect
Great location, great staff, very nice rooms and views. Connected to a very high end shopping experience (Prada, Jimmy Choo, Fendi, etc), great view, 1 block from the "T", 2 blocks to Newbury Street, 1/2 mile from the Charles River running trail......very hard to complain about this quality Westin property. The only minor irritation is the electronically monitored mini bar and snack tray that charges your account if you pick up an item to look at it. Only a minor inconvenience, as everything got straightened out at check out.
We'll be back
August 29, 2012
Rated 5 out of 5 by Victoria51 Great location for family visit.
Had 2 rooms for family vacation and experience was great. Easy access to all T lines, walking distance to Fenway, several museums, the Common, and Freedom Trail. Duck tour pickup at complex. Good grocery (Shaws) 1/2 block away for kids needs. Inexpensive cab ride but 1/2 block from T going to airport. Concierges and Check in associates were among the most friendly I have experienced. Kudos to Frank the concierge who went out of his way to help with reservations and recommendations.
June 16, 2014
Rated 4 out of 5 by DumDum This hotel provides good service.
The small buffet for breakfast is an excellent value.
October 2, 2014
Rated 5 out of 5 by WorkshopLeader Great value
I wanted to book a hotel both near Amtrak train station and where I would be leading a workshop. Convenience of location, room price and of course safety were my major concerns. My real surprise was how lovely my room and the entire Westin Copley Place were, and so centrally located to historic sites. This hotel was a great find ~ and at a very reasonable price, a great value!
July 14, 2014
Rated 5 out of 5 by EnvoyBoy Great location, Great staff
Staff was wonderful, starting with the two front desk people who "fought" over who got to check me in. I had a number of little needs throughout my stay, all of which were met quickly and happily. As a Plat, was upgraded to a junior suite on the 34th floor (more like an oversized corner room is more accurate but much appreciated the extra space nonetheless). Only significant disappointment was letting the concierge talk me into dining in their hotel seafood restaurant when there is so much more out in Boston. I should have known better. It was a very poor experience in every way but that's what you get from a hotel restaurant. My fault to not push her to get me out into the city. Great location downtown and connected to the Hynes and other hotels. Shopping heaven!
December 7, 2011
Rated 4 out of 5 by 500NightsLifetime Will be coming back
Soon to become my regular stay when in Boston. All went well on this repeat go about. One suggestion... you are promoting Green Choice. At least one International Westin still visits to replenish supplies (soaps, etc). Please consider.
September 29, 2014
Rated 5 out of 5 by SRoot Comfortable and Convenient
My family (two adults and two children) stayed here for two days after three weeks in the States. We were looking for a place that was convenient, easy, comfortable and would allow us to do some tourist activities with ease...the Westin exceeded all of our goals. We will stay here again for sure.
July 16, 2014
Rated 5 out of 5 by bettina Fantastic stay!!
My husband and I just celebrated our 30th wedding anniversary at the Westin Copley in Boston. We received a bottle of wine and a cheese and fruit platter from the staff who knew that it was our anniversary! This was a very thoughtful surprise. The hotel is in a great location,as everything is within walking distance or a short cab ride away.The hotel has great restaurants and bars, and it is even attached to a mall. We had a great time, and will be back soon. Starwood Hotels are always excellent!
June 28, 2012
Rated 5 out of 5 by Dublin38 Another great stay at the Westin Copley
I travel to Boston several times a year and having tried other hotels in the area, I now always stay at the Westin. The location is perfect for shopping, museums, restaurants and general mooching! The rooms are spacious, well appointed and all have great views - oh and very comfortable beds! The breakfast is perfect - thanks to Ezra, Maria and the great friendly team. Also the check in staff - especially Shana are so helpful, friendly and efficient. I can't recommend this hotel enough.
March 23, 2014
Rated 4 out of 5 by TracyS33 Good Experience
I was in Boston for the very first time for a conference. I got into town early because I wanted to do some site seeing. When I checked in I stated this to the very friendly girl behind the desk. She was so helpful! I told her where I wanted to go and she handed me a map and recommended the way to get there so I could see other things along the way.
My room was clean and so comfortable. If I could ship that bed home I would have. Best sleep ever!
The only negative thing I can say is that the elevators took forever to get to the floor you were on. I was on the 30th and it seemed like it took 5 minutes to arrive.
Overall it was a great experience
July 30, 2014
Rated 5 out of 5 by Finian34 Best Location to stay for getting around in Boston
Frist time stay at The Westin Copley. I just retired from Starwood Hotels after 35 years with company. We were back in Boston for my nieces wedding. Juan, at check in was great was able to have room on high floor with Grand View. I was able to see my old neighbor hood in the southend. Love it! We plan on staying here next time in Boston. Again, great stay.
September 24, 2014
Rated 5 out of 5 by 5mac Highly recommend the Westin Copley Place, Boston
We were in Boston for a conference. While my husband enjoyed the ease of walking to the conference center via the mall and indoor walkways, I enjoyed exploring the immediate area as well as all areas extending to the Boston Harbor. Although public transportation was easily available, I found walking to the Public Gardens and more historic areas closer to harbor to be quite enjoyable. Whether you are a jogger or simply enjoy escaping the crowds, the Esplanade along the river provides a beautiful path extending beyond the Harvard Bridge in one direction, and beyond the Boston Commons in the other. Our hotel room offered a beautiful view of Copley Square and beyond, and was extremely quiet. Bed was comfortable. Room was clean. Two bottles of water provided daily. Restaurants in area are plentiful. Enjoyed breakfast and room service in hotel. Concierge were extremely pleasant and helpful. If you can afford the splurge, you will not regret choosing this hotel.
September 25, 2014
Rated 5 out of 5 by AwesomeJohnson Great stay for a weary traveller
What can I say? If things were this good with the place under construction, I'm excited to return when the renovations are done. Everything was perfect (only stayed one night, but still), great location will probably earn more of my stays than the equally cool Waterfront.
Only quibble I had the whole time was that the pool area was super-warm. Maybe about 5 degrees too hot. Tropical. Maybe to compensate for lack of jacuzzi? Anyway, definitely bringing the family here next time.
January 14, 2013
Rated 5 out of 5 by Joey29 Overnight after concert
From the front desk staff to the room service excellent. Booked a junior suite, with an unbelievable view of Boston. Hotel centrally located.
July 21, 2014
Rated 5 out of 5 by SteveEast Great stay (minus the breakfast)
Breakfast for two was not worth $60+. Not worth the money plus muffin eggs benedict served on was too doughy, hash browns were not good (cooked in a slab) unlike the homefries in the buffet which looked better:(
July 14, 2014
Rated 4 out of 5 by EmersonParent Overall Loved it!
Overall I found the hotel facility and staff quite pleasant and responsive to my needs. The proximity to the surrounding city was great as we were able to walk to everything. The hotel is attached to a high end mall with plenty of luxury stores and food establishments. I found the room quite comfortable. Although there was a non working fan in the bathroom that forced us to open the window to the outside to allow for the steam TO ESCAPE or leave the room feeling stuffy. Also there was a gurgle noise coming from the pipes that kept me up at night. And no it was not my stomach...
September 3, 2014
Rated 5 out of 5 by Bon123 Excellent hotel stay
The hotel is beautiful. The staff is friendly and helpful. The bed was heavenly. The view from my room was amazing!
I highly recommend this hotel.
July 17, 2014
Rated 5 out of 5 by IggyfromAZ Family Road Trip Included Great Stay Here
My wife, two sons and I stayed here over the weekend for 4 nites, and it was super! We had a great corner Jr Suite, facing the Pru and the Charles. Restaurants and shopping were all in walking distance. Only con was parking was going to cost $55/nite at the hotel garage because of our car-roof luggage carrier, but I parked next door in the Copley Plaza garage, which had taller ceiling, for $35/nite. The walk was a few minutes longer, all indoors.
October 24, 2012
Rated 5 out of 5 by ycart westin copley place
we love this hotel. great location, great atmosphere.
July 15, 2014
Rated 1 out of 5 by garyb1951 On 35th Floor Elevator NOT working!
I travel about 90 days a year and have stayed here many times. This past week I was on the 35th floor and the elevator was out for about three hours from 8 AM to 11 AM. I understand that there have been ongoing problems in the electrical system since the transformer fire. Hard to trust this property again. I have never had a problem like this in any hotel before (I am in my 60's and I have travelled a lot).
June 21, 2012
Rated 4 out of 5 by SteveR Cut a few corners
Great Hotel, Great Room but -
Surprised to find the channel listed as HBO is now Showtime due to a "Package Upgrade" the hotel told me. Huh? How is Showtime an upgrade from HBO.
And, even though I am a Starwood Prefered Guest (SPG) member, still wanted to charge me 12$ extra on top of the Junior Sweet rate for WiFi. Seriously?
Cutting corners, and nickle and dimeing is no way to keep your best customers.
July 5, 2012
Rated 2 out of 5 by Cb444444 Worst elevator system ever
I have stayed in hotels in 35 countries now and the elevators at Westin Copley were laughably inept. One day I waited 10 minutes for an elevator to arrive. Most days required a minimum of 3-5 minute wait and then elevators would stop at almost every floor to add passengers, making the trip even longer. Adding to this, the escalators from floor 1 to Lobby were broken during my stay, necessitating using the worlds slowest elevator to move between the lobby and first floor. During my stay I witnessed a bellman yelling at a customer and storming off yelling about "the f$&@ing front desk" in sight of a number of customers.
August 6, 2014
Rated 5 out of 5 by LucyG Great spot in Boston!
A fantastic experience, I was especially taken with the to-go food market Ingredients. It literally had everything I needed, from fresh take-away ostmesl and hard boiled eggs in the morning, to a fresh and ready chicken Caesar salad for lunch. Perfect alternative to sit down, expensive dining when on the go for business travel. Room was also highly comfortable! A great experience.
February 16, 2014
Rated 5 out of 5 by PrincessJoy Fabulous stay as always!
The Westin Copley Place is my personal favorite for a visit to the Boston area. The hotel is contemporary and cozy while the staff is so often accommodating. What brings me back time after time is the Westin Heavenly Bed. It is exactly that, absolutely heavenly. The sleep I receive at the Westin is like none other and I look forward to my next visit so that I may indulge again.
December 25, 2012
Rated 5 out of 5 by Christiannoah1 MARCH 8TH, 2014
Our stay was fantastic. Regina at the front desk was a pleasure to deal with. We had a wonderful view of the river and we felt like we had the whole floor to ourselves. Didn't see another person unless we went to the 2nd floor lobby. Would definitely recommend this hotel to stay at to everyone. Our room was the cleanest room we've ever had.........
March 10, 2014
Rated 4 out of 5 by Dick14 Rooms too dark
Need to add lighting in the rooms.
They are extremely dark.
The clock did not work. Called once and nobody came. Had to call a second time for someone to come fix it.
Long wait for elevators.
September 22, 2014
Rated 5 out of 5 by tfos Love the Westin Copley
I've stayed at The Westin Copley several times and love it's location - right in the heart of Boston's Back Bay and just a few minute walk from the Hancock Tower and other office buildings. I stayed this time also with my family on Fourth of July in a river view room and it was spectacular - our room aligned with the fireworks barge and the view was fantastic.
July 9, 2012
Rated 5 out of 5 by TwoTravelingFools Freedom Trail Trekkers....
Everything was fabulous - staff, room and location. Easy walk to everything from historical spots to shopping in two malls (did not have to go outside to shop. Only downside was neighbor kept slamming door each time they came and went - all day and late into the night.... Wouldn't let that stop you from staying here! Highly recommend this hotel!
October 8, 2012
Rated 5 out of 5 by LeslieB This hotel is located in a very accessible spot.
Nice staff, nice rooms, great food at a conference, and a great experience for a first time visit to Boston in many years.
September 22, 2014