Rated 3 out of 5 by AG11 Not quite up to Westin standards
This hotel is fine, but I expect more out of Westin. The lobby and facilities are dated, as is the wallpaper in the rooms. It looks like some efforts have been made to modernize, but they're lacking. In particular, I found the modern lit wording on the lobby floors to clash with the rest of the decor. There were also small things, like buttons missing from the elevator, elevator lights not working, bare-bones amenity kits, and lack of bathrobes or bellhops. Maybe if this was a Sheraton I would understand, but Westins are generally a step up. The service was good and the location is great, so it wasn't a bad stay by any means. I just expected more.
May 5, 2015
Rated 1 out of 5 by Twardy Stay at Westin Seattle was a mistake
I didn't read the hotel reviews before my stay. My expectations were high - the reality very poor. The hotel is old and it is visible. Especially in the room. Beside of it the room was dirty and full of dust. The bedding was also old and not white but yellowish. Hotel and all the services there are very expensive. They want to charge you for everything. I'm Platinum member of SPG but in this hotel it means nothing. They don't treat you as the guest but as the source of money.
April 30, 2015
Rated 4 out of 5 by Nbelinder Westin Seattle
Comfortable but needs better pillows.
April 30, 2015
Rated 4 out of 5 by Terri2015 Good customer service
I've traveled quite a bit and the staff at the hotel were extremely gracious and courteous. I was quite impressed at the level of attention each member gave each customer. One member went above and beyond assisting me with obtaining transportation to the airport on my final day. I greatly appreciated this as it was a tight connection. Thank you Miles, in valet, you were a very memorable part of my trip.
April 24, 2015
Rated 4 out of 5 by Alexandra11 Westin Seattle
The hotel was in a great location, we could walk or take public transit everywhere. The rooms were nice and spacious. The concierge was generally extremely helpful but it was really disappointing on our last night, we asked the concierge to book us a reservation at a specific waterfront restaurant, as well as request us a window seat. We were told that it was booked and we were set to go. Unfortunately when we showed up, they had no such reservation, no seats available, especially no window seats. A little disappointed to end the trip that way.
April 21, 2015
Rated 5 out of 5 by Brad0954 First Night of Honeymoon
We loved staying at the Westin on our first married night. The flowers and champaign were awesome and we are so thankful.
March 3, 2015
Rated 2 out of 5 by VegasTraveller Acceptable for the price
Please do not get your expectations up on this property it is the first Westin in the US and it shows its age.
If you have a car there is a parking structure next door that is connected to the building for $30 overnight so that alone will save you $20 a day? If you are SPG member don't expect any upgrade they never give them and if you ask they will tell you that you got it in the form of a view?
Great location and close to everything so for the cost it is a good value.
February 19, 2015
Rated 5 out of 5 by Stan73 Best Hotel
We love coming to the downtown Westin. Just walking in to the lobby and smelling the familiar white tea smell is just awesome. We checked in but did not want to spend the extra to upgrade. While checking in we told our story from last year.I took 16.5 hours to get there by train from Salem Or. because of snow. All we had time to do was to sleep and head for home. Long story short the lady that checked us in gave us a room on the 45 floor.
Grately appreciated and Perfect!!
January 27, 2015
Rated 4 out of 5 by hockley13 2 nights in Seattle
I spent two nights in Seattle on a biz trip.
Check in was OK. Although the gentleman checking me in obviously didn't like his job and didn't want to be there. He was snarky. Rolled his eyes. Huffed under his breath. Just made me feel uncomfortable at check in. I tried to make some smalltalk, but that just heightened his snarkiness. So I gave up. I did ask if he had my gold status on file, only to have him glare at me...sigh...and go back to typing. Not even ackowledging my question. So who knows? I don't.
Great hotel. Nice views. Comfy bed. But no TV service. And WiFi is incredibly slow. With no TV I attempted to watch Netflix on my laptop, only to be booted off of WiFi every few minutes.
it is quite expensive there. They nickel and dime you on everything. I had several conference calls from the room. So I used the hotel phone and a toll free number. Only to be charged $2 per toll free call.
Room Service was pricey. But the food was pretty good. I travel a lot for work...and this was about 50% more expensive than other sheratons/westins.
The lady checking me out was great! She was friendly, efficient, and even comped my toll free calls and WiFi charges.
I would go back. It's a great hotel. But never on vacation...too pricey for this guy. Business is OK...as the company pays. But again...pricey pricey pricey. And they will charge you for everything.
January 9, 2015
Rated 5 out of 5 by Sprouty Wonderful Accommodations... Great Location
The Westin Seattle is a great hotel located in close proximity to all attractions in downtown Seattle. My wife and I spent nearly a week over Christmas here and thoroughly enjoyed our stay. From the superb treatment of our dog, to the warm staff, to the wonderful suite, everything was as it should be. The festive feeling on the streets and the warm glow of the Christmas lights made this trip enjoyable. We'll definitely be back.
January 8, 2015
Rated 5 out of 5 by michelle2828 Great comfy room
Smart attentive staff, great room, only complaint was that there was no hot water one morning, otherwise the people really make this hotel great!
January 6, 2015
Rated 5 out of 5 by Grate300 Responsive Staff! Highly Recommend!
Check in was simple, quick, and I was upgraded for being a platinum guest without asking. The room was absolutely amazing with beautiful views, comfortable bed, nice decor, clean, and plenty of room. The only thing I was missing was a wine bottle opener, but that issue was resolved VERY quickly. I dialed "service express" and asked Cheryl if a wine bottle opener was available in the room. Cheryl stated she would send someone up, and offered some wine glasses as well. Minutes later, Mike was at my door with the opener and wine glass. Approximately 5 minutes later, Cheryl called back and asked if I received the item, and if there was anything else I needed. This was only one of many reasons I was impressed with this hotel. Amazing hospitality!
The service at this hotel is in my Top 3, and I am a frequent traveler. I contacted the manager Mike, and told him about my experience. I look forward to staying at this hotel in the future. The property here is excellent, but employees are the ones who make or break the guest experience. Thank you for a wonderful stay!
January 6, 2015
Rated 5 out of 5 by Jel86 This hotel has great views
My fiance and I stayed at Westin Seattle for New Years 2014/2015. We had a great time. Our room was clean, and had an amazing view. The hotel was clean, it had some construction going on but that did not bother us, it only means they are improving things. The hotel was close to all attractions (pike place market, space needle, sky observatory, aquarium, the big wheel, boat tours), we were able to walk to all these places. We were especially pleased with Thailynn, front desk agent who checked us in. She was really friendly and checked us in quickly. Even the next day as we were walking by, she acknowledged us and said hi, which is extremely nice of her, really good customer service.
January 3, 2015
Rated 5 out of 5 by Mama52 Great choice for hotel
Close to attractions for walking.
Restaurant inside had excellent food
Beds comfortable and great view
December 30, 2014
Rated 3 out of 5 by Nona56 Amazing views, disappointing pool & hot tub
View was amazing. Beds were comfortable and room was clean. Pool was filthy, and hot tub was under construction - both of which we were counting on and they did not let us know ahead of time. The staff apologized but was not accommodating, nor did any of them go that extra inch to serve. I asked the staff to call when the pool was clean and I never heard back. Overall the hotel is just dated. Spend the money Westin - with those great views you could be doing great!
December 26, 2014
Rated 3 out of 5 by Brandy43 No Hot tub
The Hot tub was out of service which was disappointing.
The concierge was rather rude when asking for an umbrella.
The elevator to the parking garage was not working properly.
The hotel was quiet, clean, comfortable, and in a great location.
The employees outside were by far the friendliest..
December 25, 2014
Rated 5 out of 5 by Spgforall Every Year a Joy
We stay here every year on our way to Hawaii. The train from the airport ends a short walk from the hotel, and it is by far the best way to travel in the city. Just be careful of football schedule. if you do need a car there are rental car facilities across the street form the lobby. Don't waste time at the airport. Parking is expensive so don't rent a car unless you really need one. The rooms are always clean and well furnished. Have never had a problem with anything here. The charge for internet in room is silly, since most of us now have cell data plans. it would be a cheap perk to just supply some wyfi access on the floors. Yes, i it is free in the lobby, so why not just extend to the rest of the hotel. Offer it as a perk to your elite vacation owners who stay there please.
December 10, 2014
Rated 4 out of 5 by jdc74 Recent stay
We had trouble with the pillows as they were not soft enough. Pweoplr next door were quite noisy coming and going from room at night
December 9, 2014
Rated 4 out of 5 by Gillian49 Lovely Heavenly Beds
We stay at the Westin Seattle because it is the race hotel for the Seattle Marathon. We also like it because it is close to most amenities like shopping and Pike Place Market and Le Panier which is an amazing bakery. The staff are great and anything that you need is brought to your room promptly. The downside of our stay was the Relish Restaurant for breakfast..if you can not cook 2 eggs sunny side up well and your breakfast is cold well that does it for us and we eat elsewhere. We did complain and the waitress said she would heat it up..microwave? We said no as by that time it was too late. Cold toast too...expensive too!
Love the views from our very comfortable room. We will be back next year.
December 3, 2014
Rated 4 out of 5 by Saturday99 Good Location
The hotel is nice. I enjoyed my stay, bed is comfy but you need to address your free SPG Elite free internet. It was painfully slow. And by slow, it took 10 mins to download a 1.5 MB PDF. This is exactly what a businessman does not need.
December 2, 2014
Rated 4 out of 5 by Douglas58 In the middle of everything
My wife and I have now stayed at the Westin, downtown in Seattle twice. We love that we can walk to so many places and leave our car parked. The hotel offers a comfortable atmosphere with attentive service. A nice warm place to be when it is cold outside!
December 1, 2014
Rated 4 out of 5 by stg1 westin seattle
very central, good quality
December 1, 2014
Rated 5 out of 5 by 13cc Horrible Background Music
I could not believe the music that was playing in the back ground in the lobby, bar area, & restaurant. Not only was it so loud, but obnoxious. One evening while having dinner in the restaurant, it was so loud I had to ask the waiter to turn it down. Because it is constant voice music (sounded like rap), it is hard to talk with others or read. If music is selected, why not some sort of instrumentals? I am very disappointed that corporate approved such music.
November 29, 2014
Rated 4 out of 5 by RLM400 Nice Hotel
The Westin Seattle is nice facility, clean and comfortable. The elevators were a challenge. I waited over 20 minutes for an elevator to stop on the floor. You could hear them go by but none would stop and the button was pushed. Finally took an elevator up and rode it up and then down.
Great location easy to get to the waterfront, convention center and even Seattle Center.
November 18, 2014
Rated 4 out of 5 by AnnIM Good to Excellent Accommodations
Very nice room--comfortable, good use of space, and well maintained. Courteous staff, and meals at our meeting were tasty.
November 17, 2014
Rated 2 out of 5 by Xin222 Inconsistent Concierge Staff
I contacted the concierge 2 days before my arrival and have tasked Louis(?), one of the Concierge Staff, to provide a sample 1-day walking itinerary and information for traveling to near by National Parks. She informed me that she will not be working on the day of my arrival and will left the information to her team members before my arrival.
To my disappointment, there is nothing related to my request upon arrival. After spending 15 minutes checking various locations, her team member called her and been told that she will email the information to Concierge desk later.
I had very high expectation of SPG brand and found it impossible to believe that their staff would ignore/negligent on my request. Her incompetence not only wasted my time but also lost my confidence that their staff will attain to my needs.
I would like to recognize Ted from Concierge. He was able to listen to my requirement and helped me with the situation while we were waiting for Louis(?)'s email which is still MIA.
November 17, 2014
Rated 2 out of 5 by Mark Hotel Needs Improvments
The rooms need upgrades consistent with other Westins - current floor and wall coverings, current colours, more accessible electrical outlets close to beds etc. Needs better restaurants, better lounge and more attentive staff.
November 12, 2014
Rated 5 out of 5 by sass36life excellent staff
we stay here all the time, and have never been disappointed! We travel from Coeur d Alene, Idaho at least twice a year and would not stay anywhere else!
November 11, 2014
Rated 4 out of 5 by Yoboman52 Great location, comfortable rooms.
Hotel is really at a perfect location with shopping, dining,and attractions just minutes away. Monorail to space needle and tram to Union Lake is within a block from the hotel. Hotel lacks dining choices but with so many options nearby, why pay for expensive hotel meals anyway? If stay is for only a few days, do NOT rent a car as parking is a hassle any place in town and expensive. Like the airlines, these hotels have found a gold mine charging for daily parking.
November 11, 2014
Rated 5 out of 5 by mikerice1088 Great Time
Love the hotel. Great views from room. The elevated train was out the front door. Easy walking distance to a lot of attractions. Can't wait to go back.
November 10, 2014