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Rated 4.3 out of 5 by 517 reviewers.
Rated 4 out of 5 by Amenities Great - some rooms need TLC I stayed on the preferred floors and it was good but a couple of people I was with were in the non preferred floors and they need a little TLC Facilities were very good July 7, 2014
Rated 5 out of 5 by The staff was awesome I was especially impressed with JENNY in Housekeeping. She cleaned my room, she responded so readily to my wishes and was kind and very helpful! Bravo, Jenny! July 7, 2014
Rated 5 out of 5 by Best hotel in Ottawa Superb hotel to stay at if you intensely travel for business. Great ambience, very helpful staff, very good facilities in many ways November 20, 2011
Rated 2 out of 5 by Elevator Elevator service was terrible and there was no use of the stairs available. Almost got locked in the stairway. September 19, 2012
Rated 5 out of 5 by facilites were wonderful for conference we attended Facilities were wonderful for conference we attended July 7, 2014
Rated 5 out of 5 by Comfortable rooms My room was very comfortable. Good beds. Would definitely return. July 7, 2014
Rated 5 out of 5 by Impressive Hotel Experience This hotel's facilities are beautiful, functional, and very comfortable. From the comfy bed and soft linens to the well-apointed bathroom I was very very impressed with the overall quality and cleanliness of my room. My wired internet was very fast with great performance when I was downloading larger files. The view of the Parliament buildings and Chateau Laurier was fantastic. Add in the ease and speed of checkin, the friendliness of staff (what little I had contact with as I only stayed one night on business) all lead me to believe this is one of the premiere hotel experiences offered in Ottawa. Highly recommended for any business traveller who wants hassle free top quality accommodations. June 10, 2013
Rated 3 out of 5 by Overpriced, noisy and slowest elevators ever! I stayed 2 nights with my 11 year old granddaughter for her birthday. I had a Premier room on the 22nd floor. We were wakened in the wee hours of the morning by people running, laughing, yelling in hallway. Maid did bare minimal in room- left used glasses on bedside stand. Only 3 functional elevators for entire building which meant long waits. On checkout I expressed my dismay with the noise and was told, " Oh, that;s because the wedding party was staying on 22nd floor". Really, that's your rationale? On positive note, I must say that the concierge at Westin was very helpful and professional. August 6, 2012
Rated 5 out of 5 by Great accomodations The Weston has accommodated us for several years for Canada Day festivities. Excellent service. July 4, 2014
Rated 5 out of 5 by Always on the ball! Smiling faces, responsiveness and the utmost in service...even amidst the hectic Canada Day celebrations and crowds!! July 4, 2014
Rated 5 out of 5 by SPECTACULAR! From the moment we walked through the front door until the moment we left we were treated very special. Our stay was very memorable. Every staff member we dealt with was polite, accommodating and extremely friendly. . Centrally located in the heart of all the activity. We will be back! July 2, 2014
Rated 5 out of 5 by Definitely Ottawa's best hotel This is without a doubt my favourite Ottawa hotel. The location is terrific, directly connected to the Rideau Centre mall and, if you get a room on the west side, it has stunning views of the Rideau Canal, downtown, and Parliament Hill. I've stayed here dozens of times over the past several years, but this was my first stay with Platinum status from SPG. Unfortunately if you gain status after making a reservation, the hotel has no way of knowing of your new status! When I checked in, I had to insist that the front desk agent look me up in the system again, even going so far as to show her the email from SPG. In my case this meant that all the available suites had already been assigned to other Platinum guests. I was given a slightly larger than normal room on an upper floor with a beautiful Rideau Canal and Parliament Hill view. This was a bit of a downer for my first stay as a Platinum, but imagine my surprise when, half an hour later, there was a knock at my door and in came a lovely tray of nuts, berries, and dark chocolate along with a card from the General Manager and a Westin candle! Very classy indeed, and this personal touch reminded me of the top-quality service I have always received at the Westin Ottawa. Daly's, the breakfast restaurant on the third floor, has one of the best breakfast buffets I have ever seen, and all the cold items are offered complimentary to Platinum members (unless you choose the 500 Starpoints or local amenity instead). For $9.00 I was able to upgrade to the hot buffet, which made my morning. The rooms are clean and in good shape, with nice bright bathrooms and oversized shower stalls (no tubs). Internet service is so-so: it seems to work well on some devices and not at all on my iPad, for reasons I have never figured out. The biggest drawback, mentioned by many others, is the elevators. Even though the "new" elevator call system is now installed, things seem worse than ever, and I only ever saw 2 (of 4) elevator cars in operation. I hope the rest will be brought online soon. June 17, 2013
Rated 4 out of 5 by The staff is always great Mark checked us in and made sure we were very comfortable. Hillary looked after us in the restaurant and always had a big smile for us. We were recognized at the front desk. We love this hotel July 3, 2014
Rated 5 out of 5 by Great stay We stayed at the Ottawa Westin over the Canada Day celebrations. The location is ideal and the hotel is top notch. July 3, 2014
Rated 5 out of 5 by Best beds in Ottawa! Loved my large corner room with a view of downtown and the parliment buildings and they have a Starbucks. Perfect! July 3, 2014
Rated 5 out of 5 by Canada Day at the Westin Close to all the action but far from the madding crowd! July 3, 2014
Rated 5 out of 5 by Excellent hotel 5* - great hotel, great location July 3, 2014
Rated 3 out of 5 by One night stay Food (breakfast) and comfort of room were great. July 2, 2014
Rated 5 out of 5 by This hotel is comfortable and inviting I have stayed at many hotels and the Westin is definitley in the top of my preferred list. I feel welcome from the moment I leave the cab until I check out, I always get a great nights sleep, and the meeting rooms are great. June 30, 2014
Rated 5 out of 5 by Weekend We thoroughly enjoyed our stay! The room was lovely and the staff very friendly! July 1, 2014
Rated 2 out of 5 by Not worth the price The room was very clean and the bed was comfortable. The picture on the website for the room we reserved showed a large bath tub, but there was no tub. The amenities in the room were kind of ridiculous for such an expensive room. I've stayed at 3 star hotels that have better amenities. For 2 of us, there was 1 shampoo, 1 conditioner, and 1 lotion - that's it! No q-tips, or shower caps, or sewing kits, or any of that. Like how cheap can you get? Wi-Fi and parking were not included, and the mini-bar was strategically left empty so that you would have to order the items from room service, so that you'd have to tip. I don't mind paying for an expensive room, but with that there are certain expectations, an dthis hotel did not meet them. August 21, 2012
Rated 4 out of 5 by Prom Graduation I appreciate the fact that I have to complete a form to be sure that my son will have a nice experience in his graduation prom and be in a safe environment. June 30, 2014
Rated 5 out of 5 by Excellent service I try to stay at the Ottawa Westin whenever possible and am never disappointed. The service is great, rooms well equipped and clean and other hotel facilities also close to perfect. Minor quibbles - I choose the "Green Choices' option (no room service) but there aren't enough towel racks to dry towels. Also - although I don't need my room cleaned/sheets changed every day - I do need replacement coffee packs! (and by the way - using Starbucks coffee is a definite plus in my book!!) It would be nice if this was an option when choosing Green choices. May 29, 2012
Rated 5 out of 5 by All-round Excellence From front desk greeting to departure, everything — pleasant and helpful staff, room upkeep and furnishings — was first class! June 30, 2014
Rated 5 out of 5 by excellent stay I had a very pleasant stay at the Westin Ottawa. The staff was always smiling and did its best to always respond to my inquiries. June 30, 2014
Rated 5 out of 5 by Great location The hotel is close to everything you want to do and see. Staff is polite and professional, the hotel restaurant has an amazing selection of food for every dietary need. I highly recommend the Westin pool and work out room - overall a fantastic hotel for every type of traveller. June 27, 2014
Rated 5 out of 5 by Beautiful Hotel Excellent location, rooms & staff. I look forward to staying here again. The IT Manager Aida Bajramovic was especially helpful, taking time to show me the IT facilities and going above and beyond with great customer service. June 27, 2014
Rated 4 out of 5 by Excellent room and in-room dining, but disapointment with relocation of some components of the fitness center My only disappointment was with the recent relocation of some components of the fitness center to a neon lit room, away near the racketball court. Made the training sessions a little more complicated and less enjoyable, needing to move from one area to the other for a full work out, plus the loss of daylight and view. June 25, 2014
Rated 2 out of 5 by Won't you reset the clock alarm? I booked the room for my friends, which made me embarrassed very much! They did not speak English and did not know how to set the clock radio. So I supposed there should be no issue since they did not touch it. However the clock radio alarmed at 6:00am in the morning, and they did not know how to turn off it. After that, it alarmed every 10 mins in an hour until 7:00am ! Why did not the housekeeping staff reset the clock radio? And instead they gave my friends such a surprise. This ruined our day! I got complains and felt guilty, and I supposed Westin should feel so as well. This is even worse than 2 star hotel. And I can't imagine that my friend's room was already an updated one! December 1, 2011
Rated 5 out of 5 by Fantastic property Great recognition as a Platinum member. Was upgraded to a junior suite on the 22nd floor. Very large suite with a huge bathroom. Staff was very professional and friendly. I ate a late dinner in the restaurant. I sat in the lounge and ordered off the bar menu. everything was very good. Hotel is attached to a large shopping mall, so everything you may need is right there. There are also many bars and restaurants within walking distance of the hotel. Only drawback I could find was that the pool closes at 10pm. April 19, 2012
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