Rated 4 out of 5 by kps12 Excellent Service
I stayed at the Westin for 7 nights on business. I have never had a nicer woman take care of my room! Sadly I do not know her name, but every time we crossed paths she was smiling and asking me how I was doing and telling me to have a wonderful day. The front desk service was excellent. The only complaint was the escalators were not working and our meeting rooms were spread over 3 floors. Getting up and down one floor was a huge pain, but these things happen.
July 17, 2014
Rated 5 out of 5 by beng4 girls getaway
Would have loved a place to sit and buy a coffee in the hotel .we came back to our hotel in the evening and would have liked to be able to get a coffee and relax. Even coffee made available in the lobby would be nice. Just the best place to stay everything is there. We have recommended it to my son for their next get away. The saff were so pleasant and helpful
July 21, 2014
Rated 5 out of 5 by windowsmedia10 Best Starwood Property in Ottawa
Very frequent Platinum guest at the Westin Ottawa. Definitely the best Starwood property in the area. Recently renovated rooms and frequent upgrades as Platinum to one of their amazing xx01 Junior Suites.
Staff are very professional and I've never had a problem with room cleanliness. Location cant be beat. Right on top of the Rideau Centre and stumbling distance from the Market.
You should expect to pay a good amount for a night at the Westin, but it's well worth it.
March 1, 2012
Rated 5 out of 5 by Bobby41 This hotel is excellent
The staff met what we expect and are always very friendly
July 25, 2014
Rated 2 out of 5 by RobXX Perfect located but out-dated hotel
The hotel is perfect located for a short stay in Ottowa. The hotel inside is out-dated except for the lobby. Parking is easy and service is ok. The interior of the rooms and restaurant is outdated and need to be renovated and modernized. During our stay the elevators were modernized so half capacity was available. This is now mentioned on the site but no during our reservation. Inconvenient and the elevators for staff made available during peak periods were not clean.
August 21, 2012
Rated 5 out of 5 by GRP1921 Great Location, Great Staff
I just returned from a 5 night stay. Upon arriving I was upgraded to a deluxe room on the 20th floor overlooking the parliament buildings, war monument and right below Rideau canal - beautiful view. The hotel is only a few quick blocks from Byward Market and a number of delightful restaurants - easy walking for most everyone. The staff were always friendly and upon returning from a run we were met with a towel and bottle of water by concierge staff on 2 occasions, and the other times a towel and water was waiting and available at the concierge desk - this is a very nice touch. Being connected to the Conference Centre is very convenient - allows for more sleep before having to rush off for sessions!! Overall, a very good experience at a nice hotel that is very well situated for anyone (business or pleasure) attending Ottawa.
July 14, 2013
Rated 4 out of 5 by YVRguy Westin Heaven..Almost Perfect
Great location, room and staff who were very welcoming. Views from very well-equipped room were spectacular, bed linens sooo soft. Special request waiting in room on arrival. Only unresolved issue after two successive calls to TechServices was a recurring problem with WiFi: connect was very slow, then stopped. Tech was able to resolve problem, only to have it recurr. May have been a bandwidth issue since I was able to connect using my Rogers MiFi hotspot.
March 12, 2012
Rated 2 out of 5 by pico This hotel needs improvement on utilities
Three issues encountered in my room:
(1) The phone besides the bed did not work. You can imagine the inconvenience.
(2) The A/C conditioner did not work well. I set to 25C, and the room was cold. They may need to check the filter which was dirty and block the wind
(3) The starbucks coffees were expired (8 days past expiration/best by date)
December 1, 2011
Rated 5 out of 5 by RoKa35 The best hotel in Ottawa
We have been frequent guests of the Westin for over 24 years. There have been many changes that have taken place. Now in 2012 we find that the service is impeccable, from Valet staff, Front desk, Service Express, Concierge desk to GM.
We are always upgraded as Platinum guests. If there should be any small problem it is taken care of promptly. We have recommended this hotel to many people and will continue to do so. It is "The Place" to stay in Ottawa.
May 22, 2012
Rated 3 out of 5 by Customer145 Dissapointing holiday stay
My fiance and I go to Ottawa often and in the past we've stay in the Westin Ottawa which we see as one of the higher end hotels in the city. This past experience (a couple of days ago for 2 nights) was less than memorable due to the fact a children hockey team was staying and they were very loud; we had a corner room which is not cheap and we were constantly bothered by both children and adults been very noisy in the room next door and the halls. We felt the staff at the hotel did very little to make sure guests not part of this hockey team felt confortable or offered any measures, suggestions to prevent this. Also in terms of facilities we found the elevators outdated, slow and very un-reliable making things even worst at peak times. Overall we were dissapointed to have choosen this hotel to have some quiet time after a hectic holiday visit with family.
December 29, 2012
Rated 5 out of 5 by Sam17 Hotel is in a great location
Hotel is in a great location close to the Byward Market. Hotel was clean and all staff were very helpful on check-in and check-out.
July 21, 2014
Rated 3 out of 5 by EmilyL55 okay stay
I had booked this room as part of a birthday present for my boyfriend and we weren't thrilled with the stay. The room was nice and big but the shower was not cleaned when we got there. There was some sort of brown stuff in the corner that looked like puke which I had to wash myself. The bed was comfy, however, we did not get a good night sleep because we were woken up at 2:30 am from people yelling in the hallways. I called the front desk and they said they would take care of but the people only quieted down an hour later making me believe the staff didn't really do anything. Then at 8:30am we were woken up by the alarm of another room! I do understand how the walls could be so thin so another rooms alarm can wake us up. If that wasn't bad enough the alarm went off for ten minutes.
The room was nice and the staff were kind but I do not feel that my stay was worth what I had to pay.
December 3, 2012
Rated 5 out of 5 by Denys64 your hotel experience starts with a warm greeting
I must say that you are my favorite hotel in Ottawa. The facility is great and the location beautiful But what makes the difference is your staff. Everytime I arrive and Ivano is working, he always greats me by my name. He must meet hundreds of people but he remembers me. what made it special this time is I came back from a run in my sweats later than usual and Ivano recognized me without my suit. To me, this is a 10/10 service. So please pass on my thanks and big thumbs up to Ivano
July 9, 2014
Rated 3 out of 5 by mmcamp5 Frustrating experience
The hotel itself was very nice, and the rooms were excellent. However, the elevator renovation project could not have been more inconvenient for guests. It would take 5-10 minutes to get to my destination. More frustrating was the internet connectivity, which required re-signing in each time you checked email. These are not acceptable issues for business travelers today.
December 11, 2012
Rated 5 out of 5 by Chris56 Short break in Ottawa
Very satisfied with this hotel. Our room was on level 24 - extremely quick lifts. Cleanliness of room second to none and all staff helpful and attentive. Breakfast in hotel restaurant excellent!!
July 19, 2014
Rated 5 out of 5 by tanyaplusdavid Great Hotel
We have stayed at this hotel many times and each time was a great experience. The hotel itself is very nice and clean and the beds are quite comfortable. The staff is friendly and helped us out with anything we needed. Another plus is its location is great and it connects to the Rideau Center so you don't always have to go by the outside. Cant wait to go back!
January 5, 2012
Rated 3 out of 5 by MMK102829 Overpriced for Average Hotel
A little disappointed - nothing wowed me. For how much you pay, the quality doesn't equate to that much better than just an average hotel. Felt like I was being nickle & dimed for everything. Ridiculous that you have to pay $15 a day for internet connection.
Good, central location though. But beware...you'll have to wait a very, very long time for elevators!
October 23, 2012
Rated 5 out of 5 by Craig4463 Best Location, Quality hotel
Walking distance to Byward Market and Parliament. Facilities were excellent. Linens were high quality as usual. Very friendly and attentive staff. Rooms were well maintained. Hotel was quiet even though it was full of teenage soccer players.
Only negatives - towels could have been higher quality and self parking with no in/out privileges can get expensive.
September 9, 2013
Rated 4 out of 5 by rday Wonderful location
I stayed for two nights at the Westin. Perfect location for attractions and near by shopping including the market.
The property continues to work on elevators but this was only a Saturday inconvenience.
The staff was very helpful and the property is extremely clean.
Breakfast was a real value and appreciated Platinum amenity.
August 2, 2012
Rated 4 out of 5 by BigJake Fix your elevators!!!!!
I am somewhat shocked to see that a fine hotel such as the Westin Ottawa has such dreadful elevator service. This has been the case for some time now. You really need to fix this.
On another front, I was also surprised to see a $13 Wifi charge on my bill. When you pay $270 a night for a room, you expect this service to be free.
December 5, 2012
Rated 5 out of 5 by Maxs Great consistently good experience
Very good level of friendliness and respomse to any requests at this hotel. This is possibly the best Westin hotels i stay at.
Quality of food from room service is good and the breakfast buffet is excllent for both food quality, location and service.
Good job Ottawa Westin!
February 14, 2014
Rated 2 out of 5 by Disappointed Poor value
Elevators being upgraded so they're a mess - expect to wait. TV takes an age to change channels. Parking is awkward and expensive. Plumbing is noisy. I'm unlikely to stay here again - there's better choices in Ottawa. And Westins rarely have enough people checking guests in so expect a wait for this too.
January 26, 2013
Rated 3 out of 5 by Peregrine Poor elevator response times/filthy garage
I spend at least an hour (at 5 to 10 minutes with each use) waiting for elevators over the course of a week stay. At least two of the four elevators were out of service for renovation. Also, heavy construction was underway in the garage, leaving my car coated with a thick layer of white concrete dust.
October 4, 2012
Rated 3 out of 5 by Heather1 Overzealous cleaning staff
The room was fine but the housekeeper woke us up on our last day at 8am to see when we were leaving.
Window cleaners also appeared in our window on the 13th floor at 8an but woke us with the sound of their suction cups being applied to the window. I'm just glad I wasn't naked when they appeared.
September 12, 2012
Rated 5 out of 5 by Rupert Christmas at the Westin
My family and I just stayed at the Westin for a couple of days over Christmas. The staff could not have been nicer or more helpful to accomodate us. We will definitely stay there on our next visit.
As for a room facing the Parliament buildings - the view is awesome!
December 29, 2011
Rated 5 out of 5 by Nancyt Visit with our Granddaughters
From the moment we arrived we were treated so well! The girls received a little backpack full of little treats. They carried it around the whole weekend. Our suite was perfect, very large and spacious, beautiful full length windows make the room so nice and bright. I love the clean lines and the white linens are perfect. The staff here are always amazing, they treat you like an old friend, and always make sure your stay is perfect!The meals are delicious and the new healthy choice menu for children was appreciated! The salt water pool is the perfect temperature and having a whirlpool and sauna, and great gym make the stay perfect! Thank you so much!!
April 14, 2014
Rated 3 out of 5 by Annie3010 Not worth the $$$
I wasn't impressed and definitely not worth the money. A Destination Marketing Program fee was added to my bill without anyone ever mentioning it! So much for transparency...!
February 10, 2014
Rated 1 out of 5 by toby123 Parlor
The room was booked through Westin with a credit card for guarantee late arrival.
After arriving after midnight, the evening manager told me there were no rooms available for the evening. They finally managed to find a parlor which had a roll away bed and a powder room. When I was out of the room for the morning, the staff was in the parlor setting up the bar for an evening venue.
They did provide a complimentary breakfast and the room charge was adjusted at check out. Also do not call Westin’s 1-800 number for assistance if room charges were adjusted at the hotel because they said the hotel has handled the situation and will not start a file on the reservation.
There was a follow up phone call by a manager but when I returned the call the following day the hotel told me the manager was no longer working for them.
This may be isolated incident but there was another guest before me who was in the same predicament.
I am ONLY recommending this hotel if the conference you are attending is located within the Westin and you are traveling solo.
April 17, 2012
Rated 5 out of 5 by Disappointed2012June This hotel is slipping in its recognition of its members
The Platinum amenities where not offered.
We talked to just about everyone and they couldn't manage to fix it.
This is a great hotel, nice rooms, great location, good facilities.
They just need to remember to deliver on what they promise.
June 13, 2012
Rated 5 out of 5 by frannyb First Class all the way
Every aspect of our stay at the Westin in Ottawa was exceptional. The rooms were comfortable. The Shoreline restaurant food was fabulous, great steaks and seafood. The location near to entertainment and shopping was convenient; park your car and walk. From the valets on arrival to check out staff, every contact was pleasant and eager service. Well worth spending the extra money on a stay there.
July 10, 2014