Rated 5 out of 5 by BaseballMommy Best stay yet!
As usual, we had a great stay at the Westin Harbour Castle hotel, checking in on August 17, 2014, and checking out on Monday August 18, 2014.
Our trip focus this time around was to celebrate our 9 year old son’s birthday. He adores this hotel (from the smell of the soaps and shampoos to the view, it is his favourite place to visit). We decided to surprise the kids with the trip, only telling them about it the day before. When making our arrangements, we spoke with Bronwyn (a wonderful employee of this establishment) and she helped to make the trip extra amazing for our birthday boy.
Our arrival was seamless, the valet parking is great, and made us feel spoiled from the moment we arrived. They helped us unload our van, took the van away to park, and wheeled our luggage to our amazing room. All the way up to the 34th floor of the south tower we went, knowing from previous experience on the higher floors of the north tower that the views were a real treat. We arrived at our junior suite and opened the door and were dazzled by the incredible view of the harbour, the Toronto islands, and the airport and out into the lake. The room was spotless (and I am very picky, so I always check the room out before we unpack). The kids were eager to get going, so we headed out to explore the waterfront.
The close proximity of the hotel to the waterfront, as well as other attractions, is a huge selling feature for us. During previous stays we have gone on harbour tours (the Kajama was by far our favourite), taken in Toronto Blue Jays games, gone up the CN Tower, and visited the Natrel Pond. Our son had been asking to return to the Natrel Pond, so that was our first stop. We took in some entertainment along the boardwalk, and headed back for dinner and swimming, before everyone settled in for snack, TV and reading.
I have to say I was amazed at the view from the bed. Just lounging and reading I could see out the windows and watch the light fade from the sky and the distant lights down the lake begin to appear (the best I can figure is that we were seeing the Hamilton and Burlington area). The kids stayed up late, watching the ferries and the planes coming and going below.
We were up early the next morning and enjoyed the buffet breakfast at the Mizzen. We were very impressed by the variety of foods, and with three kids (12, 9, 3), a man with a hearty appetite, and me with a choosy stomach, we were all able to find foods that were perfect. My husband is still talking about the incredible breakfast quesadillas! We made our way to the nearby (walking distance!) Ripley’s Aquarium. Amazing. Better than anticipated! Our son had a deep love of fish, so this was the big birthday surprise and it did not disappoint. After grabbing some sandwiches on the way back, we visited the pool again for a swim and then packed up to leave.
The only downside or problem we could come up with was that we didn’t stay for a second night. The beds are incredible (I sleep better at the hotel than I do at home!). The staff all make you feel pampered, always friendly and willing to help out. At check in there was no line and my birthday boy and I checked in very quickly, with the desk staff giving him his own room card and getting a special birthday card that Bronwyn had prepared just for him. The room was great, the view amazing. The bathroom was good (nice furnishing and fixtures), the kids always love the soaps and mini bottles of toiletries. The towels are so plush! The pool is lovely, and never so busy as to be crowded, despite the size of the hotel. It is nice that they have some pool noodles and flutter boards available for the kids to play with. Breakfast was a treat, and it was great to be able to grab a piece of fruit for each child to take with them as a mid-morning snack.
Our eldest son is now wishing he could have the same kind of birthday as his little brother did since we all had such a great time. Thank you Westin for making our son’s birthday extra special, to Bronwyn for everything you did to help make the stay wonderful!
September 10, 2014
Rated 2 out of 5 by Livetotravel CIS Conference
My room was never cleaned to my knowledge. There was hair and shaving cream in my shower and my floor had clearly not been vacuumed. To top it off, my comforter was in a ball when I came back on my second day. The floor had still not been vacuumed. Also, when I called to book my room, I was told the hotel was sold out. I was forced to book a room workout the group rate. However other members of my conference booked after me and got the group rate. What a terrible experience!!
August 19, 2013
Rated 5 out of 5 by Ryan79 Excellent conference host
I attended an Auto21 conference, and it was great. The staff were exceptionally helpful and friendly, the food was very good, and the accommodations were quite comfortable. The only reason I took off one star on the Room Cleanliness was because the bathrobe in the closet was stained red on the collar (I like to think it was lipstick), so I felt too uncomfortable to don it to slip the sign on the door handle requesting no cleaning service for the following day. Otherwise, everything was excellent.
There was one thing that really stood out to me, however. As I was leaving my room to check out, a cleaning lady was just down the hall, and she thanked me for staying with them. I have never had that happen before, and it was a really nice touch. It gave you a sense that the staff is valued, which is important to me.
May 24, 2013
Rated 4 out of 5 by Thinktwice Check your checkout time
Overall I was pleased with the hotel. However, the main reason I stayed at the westin was the extended weekend checkout at 3pm. I had to fight for this checkout time. The person at the front desk advised me that it is based on hotel availability. I had planned my day for a 3pm checkout. This was upsetting and ruined my whole experience and stay at the hotel. I will think twice before returning.
July 7, 2014
Rated 1 out of 5 by baseball21 Horrible Experience
- requested king bed when I booked, but got to two double beds
- my room had a door adjoining another room. I could hear everything in the other room and only was able to get 3 hours of sleep. The noise level was absurd because the people in the adjoining room were not being loud. (called front desk to complain at 1 am and nothing was done)
- alarm clock did not work
- light bulbs were out
- towel rack in bathroom was broke
I should be refunded my money for this room.
June 20, 2013
Rated 4 out of 5 by Bongonicko One small glitch!
On checking in to the hotel I was invited to opt in to the environmentally friendly plan in return for a $5 per day voucher. I did and I expected my room to be cleaned daily and get a change of linen after the 3rd day. Neither of these things happened so on check out I enquired and challenged the fairness of the plan. I got a small discount off my account, nowhere near the savings the hotel made by not servicing the room.
June 18, 2014
Rated 1 out of 5 by Flower16 This hotel overcharges for the services
We paid a high rate for our room. The guest should not be charged for Internet service, and local phone calls. The other services at the hotel are too high. We were not able to have a simple sit down breakfast for under $18 and the parking per day was $30. As a result, we felt overcharged and did not want to add any services or give tips.
The room was sufficient but there is a problem with the lack of air circulation. We ended up with sore eyes and were congested.
June 19, 2013
Rated 5 out of 5 by Carnoon Adrift at the bar
My overall experience at this hotel was excellent, but one incident made it less than perfect. I am a 66 yr. old female and I was traveling alone. I went to have dinner at one of the restaurants in the lobby and no one was there to assist me in finding a table. I stood in one place for quite a while, and finally I went up to the bar tender and asked him what I should do. He told me to just pick any seat, which I did - not earth shattering stuff, but annoying.
March 15, 2014
Rated 5 out of 5 by MissP amazing
From the professionalism of the valet parking to the super warm, friendly and incredible greeting by Shawn at the front desk, I knew that this would be the beginning of a great night. The staff employed here are what makes this hotel so amazing. Everyone from valet, concierge, housekeeping, pool attendants, they all work together to take the Weston to higher level of customer Service. Shawn at front desk sold us on always coming back, he is just that good.
June 10, 2013
Rated 1 out of 5 by bumotu noise noise noise
I've stayed at this hotel several times. This last experience was the worst. I was at the hotel for a special event. SPG counts for nothing of value. We got a room with a lousy view blessed with the constant clanking noises of the elevator all day, all night. The room next door contained a loud drunken party that went on all night and well until checkout time in the morning. The constant barage of sounds from next door came through the carboard walls clear enough to follow the incoherent ranting.
For next year's event, I will think twice about wasting good money for the SPG honour of getting a low class experience.
February 9, 2012
Rated 4 out of 5 by TravelinKen Great Westin on the Harbour
I stayed here while attending a conference at the Toronto Metro Convention Center. It’s not that close to the convention center but a conference shuttle was provided so it was a good choice. The hotel itself has typical Westin amenities. I was upgraded to a junior suite with a harbor view which was very nice. The front desk staff (Julie) was friendly and I received a warm welcome upon arrival. It was really a nice start to my trip.
The hotel restaurant was not all that great, but room service was better than the restaurant. There are many 5 star, wonderful restaurants in the Theater and Entertainment districts close by (5-7 min cab or 20-25 min walk). There are some limited good options a few blocks from the hotel. This area seems to be an up and coming area. The subway and bus transportation (Union Station) are about a 7 min walk from the hotel.
May 28, 2012
Rated 2 out of 5 by bumotu Sleepless in TO
I've stayed at this hotel before and had a great experience. Last year, at about the same rate, we had a great view and the room was comfortable and quiet. This time it was a big disappointment. All day, all night, we could hear the clanking sounds from the elevator. If this wasn't bad enough, the sounds from the loud drunken partiers next door came throught like the walls were made cardboard. Will think twice before staying here again.
February 5, 2012
Rated 5 out of 5 by rayzor3127 Great experience
It was a great experience this past weekend.
I would like to thank Rachel from the front desk SPG gold/elite booth for a smooth and accommodating check in. It was a great help since my family and I drove from New Jersey and we could check in little early since the room was ready and the second room still needs cleaning. We had the chance to settle in early and walk to the CN tower and sight see the rest of downtown.
April 22, 2014
Rated 5 out of 5 by Pedroboy Love this hotel!
We always enjoy our stays here, but this stay was particularly nice because of the beautiful corner room that we were assigned. This hotel really knows how to treat SPG Gold members well and have won my loyalty by doing so. The location of the hotel by the lakefront is such a treat in the summertime !
July 15, 2014
Rated 5 out of 5 by canadianexpat everything I wanted
I stayed for four nights with my two young daughters. I arrived early, hours before check-in, but was taken care of immediately. We placed our luggage in the luggage room and were given a key for the pool. The kids were very happy about this, as was Mom. Once our room was ready, before check-in time, we were happy to see a clean, comfy room with a beautiful view of the Toronto Island. An added price I'd happily always pay. We had buffet breakfast every morning and it was fabulous. Great selection and great food. Service was friendly, helpful and quick. I look forward to going back.
September 28, 2014
Rated 3 out of 5 by SoreBack09 A Promising Hotel but...
I checked into the hotel with my wife and daughter as part of a little Canadian tour to celebrate our Anniversary.
The staff member at the front desk was helpful in arranging for somewhat of an upgrade in room and arranging something as a surprise for my wife after we came back from dinner.
While the room and its partial Harbor view was good and somewhat of what I was hoping for checking into a Westin located on the Harbor, the biggest disappointment was the "Heavenly Bed". It turned out to be pretty lumpy and over-used giving us both a back-ache that persisted as we drove out the next day to our next stop in Ottawa.
This hotel seems to have most things going for it - great location, a generally helpful staff and decent amenities. I do not know if we got the short straw on "upgrade" rooms, but a good bed is a pretty basic expectation from a chain like the Westin
December 2, 2013
Rated 4 out of 5 by NikkiMtl Nice Hotel-Staff Not as accommodating as they could be
Great, convenient location. Nice, clean rooms. Wish they would have done more to accommodate my request for a King size bed. They claimed there were none left but a colleague checked in minutes after me and was given a King sized room without even requesting it
July 18, 2014
Rated 3 out of 5 by ItsTooColdInTheD Great location but....
Pros: Great view of the Toronto islands and 1 - 2 minute walking distance to the ferries. Main attractions are within 10-15 minute walking distance.
Cons: Rooms are a bit small and could use updating. Was not impressed with room for spending $250+/night.
July 14, 2014
Rated 5 out of 5 by karedaw fabulous family getaway
I stayed recently for our family vacation. We live in the country so this was our chance to do touristy things in the big city. Our room was very clean and had everything we expected from a Westin. The kids loved the pool and my husband loved the gym. I liked the convenience of the grab & go style coffee shop. It was nice not to have to eat in the restaurant every day if we chose not to.
April 21, 2014
Rated 5 out of 5 by Daver409 Westin Harbour Castle - May 2013
Warmly greeted by the valets as we pulled into the driveway, recognized from previous stays, and equally well-treated as soon as arrived in the check-in line, by Jeniffer, as in past visits. She is warm, gracious, and efficient, and makes an immediate impact. A follow-up call from Jeniffer 15 minutes after arriving in the room was also appreciated, as was her recommendations on local sites and shopping.
May 6, 2013
Rated 5 out of 5 by Lee70 My stay at the Westin in Toronoto, Canada July 2014
I enjoyed my view of the Bay as I relaxed on the sofa in the room. Instant hot water and cool room temperates were wonderfully easy features to operate.It was the small things that increasesd my feelings of comfort and security. The "green room" concept was great!!
July 10, 2014
Rated 5 out of 5 by Ponsuke Another pleasant stay at Westin
I am very satisfied with hospitality, great facility and cleanliness of the hotel. But I have two suggestions for improvement. First, it was a pity that the wind was not clean - I would have had even better harbour view, Second, room service needs to be quicker, as it took almost an hour for a bottle of wine and some slicesof cheese to be delivered. I called twice as a reminder but it didn't help.
June 16, 2013
Rated 2 out of 5 by SLB23 Not what I expected in a Westin facility
I was quite disappointed with the overall quality of this facility. The room was small (compared to similar priced facilities in the downtown area) and not very comfortable. Chair at work desk too short and not appropriate for a work desk. The bathroom had a moldy, mildewy smell from the shower curtain that should have been washed. The bathroom was not very clean. Just overall not Westin quality.
August 30, 2013
Rated 4 out of 5 by MEreilly Best lake view room
Our lake view room at the Westin was beautiful. Boats, planes and an all around magnificent room made for good entertainment for the whole family. (Yet, pretty soundproof!)
We enjoyed our stay and would return.
July 16, 2014
Rated 5 out of 5 by Winisue Truly exceptional
Had a truy exceptional stay at the Westin Harbour Castle. The staff were very attentive and welcoming, the room spotless and comfortable, the pool delightful and refreshing.
We had a beautiful lakeview room with a magnificent vista. The beds are wonderfully comfortable.
My only regret was that we were only able to stay one night. Next time it will be for two nights - at the very minimum.
May 27, 2013
Rated 4 out of 5 by AlyJ Pretty good
I stayed here for one week for a business conference. The hotel is well maintained and in a great location. Housekeeping needs improvement. The room was not dusted once and you could visibly see the film of dust on furniture in room.
July 10, 2014
Rated 5 out of 5 by Nipper Amazing
This hotel has always been one of my wife’s and I favorite hotels in Toronto. So when I asked her what she wanted to do for her birthday she said spend a night at the Westin Harbor Castle. And this trip was no exception it was an amazing stay. From the very moment you check in with staff that makes you feel appreciated and valued, and whatever you need is not a problem and any request is immediately taken care of.
The location is close to downtown and if you get a room with a Lake view they are absolutely stunning views, and you would never believe a busy Metropolitan town is just blocks away, with a view that looks like it should be at a resort. They had upgraded us to a corner King Suite, which when we walked in never wanted to leave the room, it was so nice.
The service and the Hotel itself from rooms to lounges keeps us coming back time and time again and definitely on the top of our list for Toronto
April 8, 2013
Rated 5 out of 5 by shmfan Fantastic Staff and Great Room
Even though the hotel was hosting a major event the night I stayed, because I was an SPG member (not even Gold), they let me jump the line completely. Everyone was so accommodating and nice. The Starbucks girls were fantastic and truly entertaining at 7 am when I was sick. I've stayed at many competing hotels with Westin and this is definitely my first choice for my next stay.
February 27, 2013
Rated 2 out of 5 by jay78 Staff just dont care
at every level the staff here just do not care one of the worst spg hotels i have ever staffed at. Stay anywhere but here
July 21, 2014
Rated 5 out of 5 by Charlie First Class Hotel, Professional Friendly Staff
Recently attended a conference at your hotel with 800 other nurses. We also had the pleasure of staying in your hotel. Staff was excellent, professional in every way, from check in to concierge, to catering, to housekeeping. Really appreciated the extra effort the staff went to with directing our group to guide us to our destinations. Would not hesitate to stay again!!
June 10, 2013