Rated 3 out of 5 by Disappointed278 All good until checkout
The room, staff and experience were outstanding and would've been rated much higher if not for an incident at checkout. Ramone at the bar/lounge was most helpful and a pleasure. The incident occurred when checking out and the bill showed what were clearly duplicate, erroneous restaurant charges. Frank Vel. instead of either removing the charges or working on it later insisted on holding me at the desk while doing a detailed review and analysis. This, despite my insistence that I needed to get to the airport. I eventually left to make my flight not knowing what was done after my departure. I'll be following up with my credit card company which is unfortunate and unnecessary.
March 17, 2014
Rated 3 out of 5 by couplewithkid Rather disappointing
This was our third stay at the Westin but we were rather disappointed. The hotel is still lovely - the lobby is beautiful, the rooms spacious and can accommodate a couple with children with ease. However, it is quite difficult to 'stay well' if the mattresses and pillows in the rooms are so uncomfortable, you can hardly get any rest. The beds were really far from 'heavenly'. There were no slippers in the room and only one bathrobe. We may have been unfortunate in the room we were given and could have complained. The first time we stayed at the hotel was 6 years ago - perhaps the mattresses have not been changed since then? We could have asked for another room but we were only staying two nights and decided not to bother after the first night. As for breakfast, it is still lavish but rather expensive and the fruit was not fresh. The Westin could be the best hotel in Malta and has always been our first choice but this time we were left feeling it could still be much better.
March 10, 2014
Rated 4 out of 5 by Bruise Bruce Weiss
Great Gym, service is good!
February 4, 2014
Rated 4 out of 5 by MarciaLA The One person that made this visit outstanding
The Hotel is a bit tired....however, PAM in the executive lounge made my visit shine. She went out of her way to get food in that met my dietary need....to the extent that the Chef sent someone out to the market to fulfill my inquiry. It is this type of personal service that makes the BEST of impressions. I will come back just because I know that this level of caring and service exists at the Dragonara.
January 12, 2014
Rated 4 out of 5 by DouglasP Paul Douglas stay on January 6, 2014
Paul Douglas' stay at your hotel was agreeable to him, except for the ground transportation arranged with the hotel. There was confusion regarding the drop off location of one of the rides and the means of payment. I am providing you with this piece of information as a constructive way of improving your services.
Anne Bérard on behalf of Paul Douglas
January 8, 2014
Rated 5 out of 5 by Pakelekia Super Hotel & Staff
We stayed for 6 nights and had a wonderful time, mostly because of the attentive and friendly staff -- especially George & Cecelia at the Front Desk, and Pam in the Executive Lounge (Pam took care of us!). Had a spacious Deluxe Tower room with a huge terrace, north wing -- superb view and quiet location (except for the soothing sound of the sea). Enjoyed one day seaside on the "stone" beach area. Ate twice at Quadro which we liked more than Palio's. Also liked the attention to recycling.
January 6, 2014
Rated 5 out of 5 by RonKH Wonderful Christmas & New Year
I stay at this hotel regularly because of the very high standards and facilities available, that being said on every occasion my stays get better. The Christmas and New Year’s festivities were absolutely wonderful this year with an exceptionally good New Years Eve Gala dinner, such a great band and exquisite food to accompany.
This hotel is like a second home for me with every single member of staff acknowledging me by name with genuine courtesy and friendliness; they actually care about their guests.
Little improvements being made year after year keep the standards extremely high and I must congratulate the Management team for this.
Hopefully with the addition of a much needed Spa this hotel would be just perfection.
January 6, 2014
Rated 4 out of 5 by Malcom Vacation in Malta
We stayed at the hotel for 7 nights, our room was nice with a balcony viewing the bay which was really nice. The hotel staff was helpful and friendly.
Our last evening we decided to try the lobby restaurant, which I regret and I wish we have chosen another restaurant. We had the tapas which are promoted as "Taste journey", however it tasted more like something you get at a Chinese lunch buffet....no taste, no effort in plate it in a good way, it felt like they just picked it up from the buffet on 2nd floor. When the waitress ask if we liked the food and we said no not really then she started to argue that everyone loved their food so she couldn't understand our concerns......So I don't recommend the tapas then you will find much better food just a few minutes walk away from the hotel.
January 5, 2014
Rated 5 out of 5 by KOHAI Recommendation
It was great, great food, excellent service, elegant rooms, my wife and I enjoyed very much and of course we would recommend to friends and family. Thanks for everything.
December 10, 2013
Rated 5 out of 5 by goldman20 Quality hotel in a great location.
This hotel has been greatly updated since our last visit about 4 years ago. The room was very comfortable and right next door to the executive lounge. There was a large balcony which was nice and sunny in the morning and had a great sea view towards Valetta.
Breakfast in the lounge was very good and Pam looked after us very well. We also ate in the bar a couple of times and once in Palios Restaurant which was excellent. We would have eaten here more often but I can't understand why this place is only open at weekends especially as the main restaurant is only open for Sunday Lunch in the winter!
The improvements made to the outdoor pool area and the beach area made this a good place to relax in the sun and the indoor pool is a good place to have if the weather is not so good.
November 22, 2013
Rated 4 out of 5 by Oluslaw this hotel has great features but strange procedures
Hotel has great potential, good facilities and proper staff but strange procedures which make all arrangements to be done surprisingly slow; check-in procedure is a very good example - 5 minutes takes to check-in a person... and all guests booking the package with WiFi included should carefully check their billing at check-out as it is a rule there to charge for such complimentary service...
November 18, 2013
Rated 5 out of 5 by Anto35 This hotel has great staff and facilities
I enjoyed my staying in this hotel very much. Perfect localization, staff extremelly kind, rooms are large and with beautiful sea view, bed very comfortable and i d mention even the ice machine in floor near lifts. Reccomended!
November 13, 2013
Rated 5 out of 5 by aurda Great Place!
Great place - room was very comfortable and setup well for working on my computer with wireless, etc. Only issue was when I first get in the room - it had a slight moldy smell.
November 4, 2013
Rated 5 out of 5 by eag3607 EAG
The Dining and Food Service Stafff at the Westin Dragonara ALWAYS exceed my expectations. The 8th floor lounge staff go far out of their way to Anticipate my needs. I stay at the hotel 2 to 4 times per year. The staff deals with hundreds of people but always seem to remember my likes and dislikes. Not to mention the names of my family members. The dining staff help to make my stay great. Charles, Rachel and Pam (from the 8th flr) to name just a few are hardworking, professional and authentically good people, that do an outstanding job.
October 28, 2013
Rated 5 out of 5 by Steve82 Relaxing stay
We had a lovely and relaxing stay and loved the hotel (and the views from our room). We had one quite minor service issue at the hotel which the hotel rectified immediately and beyond our expectations.
October 28, 2013
Rated 5 out of 5 by RonKH A truley wonderful Hotel
I stay at The Westin Dragonara Malta regularly and my expectations are bettered on every single stay, the welcome and warmness of the staff is exceptional. The food offered in the bars and restaurants is quite exquisite and the facilities offered by this hotel are exceptional and each time I stay there are many improvements, making it true perfection, without doubt the best hotel in Malta. Congratulations to the management team and staff.
October 23, 2013
Rated 3 out of 5 by Nickname3006 Should be better
The location is good. The food is delicious. The meeting facilities are quite good as well. And the best thing about the hotel is its smiling and kind staff who are so helpful.
But the air conditioning is terrible. The temperature was about 17-18 degrees celsius inside the hotel building. Nobody could understand why it was cooled this much. And on the other hand when you go to the upper floors a terrible smell of damp and musty greets you. These are not the what is expected from a five star hotel.
October 21, 2013
Rated 5 out of 5 by Sweden BEST HOTEL!
A very nice hitel with friendly staff! ALL staff was very proffesional!!!! Cecilia is the best!!!!! George is a pro! Thanks to all!!
Everyhing was perfekt!
October 16, 2013
Rated 4 out of 5 This is definitely not a 5* hotel
By travelling to a number of various hotels around the world, I would definitely not rate the hotel service at 5* rate. 1) We were given a double twing bed room rather then intially booked king size bed room. When we complained to the staff we were said that we have been provided this as it has better view, which we didn't want to sacrifice. Initially we booked a sea view king size bed. The room balcony wasn't cleaned for few days until we personally notified the cleaner. Seeing nails and hair of some other person on the floor wasn't a pleasent picture. In additional free water and coffee included the room rate were not updated daily, only once in 2-3 days. In addition we received a complements for someone esle, which is also not a good impression of the hotel service, as we'd rather not to receive anything rather then some elses compliments.
September 16, 2013
Rated 5 out of 5 by Kelly51 Wonderful Hotel & Staff
In the most private lovely area of St. Julian's. Great site with fantastic food and staff. Beautiful waterfront with pools or ocean to offer for swimming. Great snorkeling area. Big, luxurious rooms.
September 11, 2013
Rated 5 out of 5 by spg1985 GORGEOUS!!!!
This hotel was absolutely GORGEOUS!!! Romantic, elegant, by far the best property on the island and the value for money is simply unbeatable!!! The property is amazingly lavish and a perfect venue for a romantic getaway. I would stay there again (and again and again)...
September 11, 2013
Rated 5 out of 5 by Buckie60 The best staff I have ever met
We stayed here for 7 nights. On arrival my partner had lost her passport and bag. The staff responded fantastically calling the airport and the taxi company. Within the hour all had been found and returned. The weather was great, the facilities fantastic and the food of the highest quality but it is on the staff you score the highest. Nothing is too much. All staff we dealt with were there to assist. You do have a diamond in doorman Joseph. If you can find a higher position for him it would in our opinion be fully warranted
September 9, 2013
Rated 4 out of 5 by Ruedi The Hotel keeps what it promised
High standards of infrastructure
High standards on food/beverages
Top customer servic
Friendlyness of staff
September 5, 2013
Rated 5 out of 5 by jheber Wonderful stay
We had a great stay at the Westin Dragonara. The location of the hotel in Malta is great, close to cultural attractions and at the same time situated on a small peninsula that provides plenty of beach access, and great views on the sea. The staff were very helpful in helping us with any request. Overall, we had a wonderful stay here and would visit again.
September 1, 2013
Rated 5 out of 5 by Lillemor This hotel is the place to be.
The Westin Dragonara Resort Malta offers young and old everything one desires for relaxing perfect holidays. This is heaven !
August 30, 2013
Rated 4 out of 5 by Jonnypr 2nd lovely holiday at the Draganara
Our second visit at the hotel and enjoyed holidaying there every bit as much as the first.
August 30, 2013
Rated 5 out of 5 by PJ333 Tower Room 501 is Fantastic
I was very spacious, the view from the terrace was fantastic.
August 26, 2013
Rated 5 out of 5 by Chelsea01 Excellent service, wonderful position, and plenty of space
What a wonderful delight the Westin Dragonara was for us. The staff could not be more pleasant and helpful, and everyone was friendly and courteous.
There is a feeling of spaciousness in the hotel, with well positioned bars, restaurants, pools, seating and sunbathibg areas all easily accessible. We tried every restaurant, and were delighted with all meals.
Special mentions go to Cecilia at the Front Desk, who greeted us with a warm smile and made us feel immediately welcome, and to Charles at the Terrace Restaurant who worked tirelessly to ensure our breakfasts were pleasant and something to look forward to each morning.
The Westin Dragonara treats every guest as special, and the staff and facilities are first class.
August 25, 2013
Rated 5 out of 5 by expatlocal mid-summer stay
excellent hotel all around. Expansive (rocky) beach with deck chairs surrounded by beautiful Mediterranean water on 3 sides. Staff was very polite and helpful. Excellent food and while location offers peace and a great beach it has dozens of restaurants and shops and the busiest night life district within easy walking distance
August 21, 2013
Rated 2 out of 5 by Te01 Clean and friedly, yet unprofessional
Limo service at airport occupied with other activities not attendig arriving passengers. Dirty old MB, unable to open door from inside. Room not available upon arrival in spite of informing way in advance. Late check out not available. Bill uncomplete thus charging my creditcard for breakfast and some other minor elements after i had left the hotel. Before I left I spesifically asked if they had rememberred everything on my bill. 21 SPG stays so far this year (Aug.) Does not meet expectations.
August 20, 2013