Rated 5 out of 5 by bettina69 The best hotel ever!
Thank you for making my stay a dream remembered forever! The best location, a million-dollar view from the room window, luxurious breakfasts, friendly people...Keep it like that!
30 septembre 2012
Rated 5 out of 5 by NosidamNYC Wonderful holiday
After staying a few times now at the Westin Dragonara Resort Malta, it is as coming home every time. The friendly staff does, luckily, not change a lot, and recognises guest who return to the hotel. The rooms are spacious and comfortable. It is easy to relax and enjoy a wonderful holiday.
30 septembre 2012
Rated 5 out of 5 by PolAD A hotel we must return to!
We thoroughly enjoyed our 2 week stay at the Westin Dragonara. An excellent location with spacious grounds. The executive room was perfect and the benefits of the executive package were well above expectation and made our holiday special. The staff could not have been more helpful and friendly and so our first trip to Malta was enough to persuade us that we must return. To the Dragonara, of course!
26 septembre 2012
Rated 5 out of 5 by j75fr Excellent!
Without any doubt this is a place I will recommend to everybody.
- Unique location in Malta with beach, two outdoor pools and enough space to find a quiet place even during high season
- Fantastic team of professionals. You feel that they enjoy their work and are happy to help clients. Exceptional for a hotel of this size!
- Fantastic concierge team (Malcolm and George) - high professionals!
- Nice indoor pool and fitness center
- Wonderful rooms with sea view. I think that almost all rooms have at least partial sea view. Even in a lower category the rooms are of a decent size, well equipped and pretty modern. The suites are simply wonderful.
- The Heavenly Bed alone is already a reason to spend a night at the Westin.
- The Executive Lounge with a real dream team (Marija, Yvonne and Pam) serving you every morning great breakfast on the terrace with sea view. Wonderful evening aperitif.
- Very good restaurants at the Westin and a lot of choice within 5 min walk
- The Dive Center, a 5 Star one - fantastic!
What could be better? Well, the sundbeds could be replaced by more comfortable one's and the beach area should be refreshed in the near future. Drinks at the pool area are a little overpriced but not abusive.That's it in our eyes.
We loved it and we will come back!
17 septembre 2012
Rated 5 out of 5 by Marco53 Great hotel
Great hotel with good features and very friendly staff. Nice large and comfortable rooms properly equipped with all necessary gears.
10 septembre 2012
Rated 5 out of 5 by Baard46 Great hotel, very friendly staff.
The hotel has a great location and a staff that, with no exeptions were very friendly and helpful. The room was spacious with a fantastisc view and two big very confortable beds. We stayed 7 days and had a very nice vacation.
4 septembre 2012
Rated 5 out of 5 by butcherboy great hotel
great hotel 2nd time here only gripe bay pool is i am told the quiet pool it is not to many children and adults playing ball games younge children seem to get in the way of all the mayhen in this pool not relaxing but will still be back in october as this in my view is the best hotel in malta
2 septembre 2012
Rated 5 out of 5 by asbe good location and amenities
excellent : swimming pools , possibilities of relaxing , kids activities, kindness of the whole staff.
Rooms at the westin standard but surprise ! note the bath room :shower flowing, bathtub tap unbound,..
could be improved: organisation of the breakfast
17 août 2012
Rated 5 out of 5 by Cazzie Simply excellent
From start to finish my whole family enjoyed an amazing stay, first hotel in a very long while that we could not fault in any way. Staff were all outstanding and could not do enough to make our stay perfect. The hotel came highly recommended to us by 2 families, we will now recommend too.
Thank you to everyone at the Westin Dragonara for a lovely holiday.
7 août 2012
Rated 5 out of 5 by 6letters It's not the place its the staff
This is a great hotel in a great location but the real difference is the attitude of the staff. Friendly & professional would be the best way to describe them. We will return & thanks
20 juillet 2012
Rated 5 out of 5 by AG12 Very satisfied
Hotel is well located. One can combine calmness of privacy and tempo of a night life. The seaside is great with enough room to accommodate guests without creating a crowd. Pools are great.
Staff is very friendly and helpful.
Restaurant was a bit overprices, so were cocktails. My advise - take wine or beer.
The gym is good. Lots of equipment are used, but the variety is good.
9 juillet 2012
Rated 5 out of 5 by cucu1965 Excellent!
We had a great stay at the Westin which confirmed the positive impression of our past experiences.
Beautiful bay suite, quiet and overlooking the sea. Friendly and efficient staff. Executive lounge with a terrace on the top floor. Great pool and beach facilities. Arguably one of the best locations in Malta... we'll be back.
19 juin 2012
Rated 5 out of 5 by Scotsnan1 First visit to Malta
Excellent range of foods on offer at breakfast but managed to avoid the smarties, jelly babies and marshmallows! Need some lemons out beside the pancakes though - more delicious and much healthier than the syrup/chocolate!
Despite the great range of foods and excellent service at breakfast (well done to the staff for efficiency under great pressure!) we chose to eat in the exec lounge - although less choice, it was much more peaceful. The main reason though was the friendliness of Pam and Yvonne - 2 superstars! In the evening, Attila looked after us very well too - thanks to all three plus to the barman who made me great "Bombay Daiquiris" - he knows who he is.
Downside - the barman who said the blender was broken (?not trained in Daiquiri making!!). Also there could be more information on restaurants times/days of opening and same for pools ie do they close when the pool bars close or.....?
Overall, we returned home relaxed after a great two week stay - thanks to all
18 juin 2012
Rated 5 out of 5 by Tigger27 Fantastic Stay
Family holiday and only stayed for one week,. The hotel was fantastic, facilities and the way were were treated was exceptional. We want to come back.
12 juin 2012
Rated 5 out of 5 by Giuspas Excellent Experience!
The Westin Dragonara Resort boasts a beautiful spot overlooking the sea. We have all the comforts and the rooms are spacious, bright with memorable beds. A unique experience!
30 mai 2012
Rated 5 out of 5 by Rituk Fabulous
we booked the Luxury Bay suite at the Westin Dragonara after a disastarous stay at another local so called 5* hotel and its the best decision we made as the hotel is fab as well as the fantastic staff from the conceirge to the front desk (special mention to Cedric) we are returning again in August as just didnt get enough of the Westin Dragonara.
14 avril 2012
Rated 5 out of 5 by Giuspas Excellent Resort
A very beautiful resort with all kind of comforts. Staff professional and kind. Definitely reccommended!!!!
10 novembre 2011
Rated 5 out of 5 by Magus simply the best in Malta
within 2min from the nightlife. the staff if professional and friendly. Club level is great. All the facilities and services were impeccable
22 octobre 2011
Rated 4 out of 5 by Doru great location
hotel needs refurbishment - bathrooms negligent finished and plumbing old and faulty
5 avril 2014
Rated 4 out of 5 by Bruise Bruce Weiss
Great Gym, service is good!
4 février 2014
Rated 4 out of 5 by MarciaLA The One person that made this visit outstanding
The Hotel is a bit tired....however, PAM in the executive lounge made my visit shine. She went out of her way to get food in that met my dietary need....to the extent that the Chef sent someone out to the market to fulfill my inquiry. It is this type of personal service that makes the BEST of impressions. I will come back just because I know that this level of caring and service exists at the Dragonara.
12 janvier 2014
Rated 4 out of 5 by DouglasP Paul Douglas stay on January 6, 2014
Paul Douglas' stay at your hotel was agreeable to him, except for the ground transportation arranged with the hotel. There was confusion regarding the drop off location of one of the rides and the means of payment. I am providing you with this piece of information as a constructive way of improving your services.
Anne Bérard on behalf of Paul Douglas
8 janvier 2014
Rated 4 out of 5 by Malcom Vacation in Malta
We stayed at the hotel for 7 nights, our room was nice with a balcony viewing the bay which was really nice. The hotel staff was helpful and friendly.
Our last evening we decided to try the lobby restaurant, which I regret and I wish we have chosen another restaurant. We had the tapas which are promoted as "Taste journey", however it tasted more like something you get at a Chinese lunch buffet....no taste, no effort in plate it in a good way, it felt like they just picked it up from the buffet on 2nd floor. When the waitress ask if we liked the food and we said no not really then she started to argue that everyone loved their food so she couldn't understand our concerns......So I don't recommend the tapas then you will find much better food just a few minutes walk away from the hotel.
5 janvier 2014
Rated 4 out of 5 by Oluslaw this hotel has great features but strange procedures
Hotel has great potential, good facilities and proper staff but strange procedures which make all arrangements to be done surprisingly slow; check-in procedure is a very good example - 5 minutes takes to check-in a person... and all guests booking the package with WiFi included should carefully check their billing at check-out as it is a rule there to charge for such complimentary service...
18 novembre 2013
Rated 4 out of 5 This is definitely not a 5* hotel
By travelling to a number of various hotels around the world, I would definitely not rate the hotel service at 5* rate. 1) We were given a double twing bed room rather then intially booked king size bed room. When we complained to the staff we were said that we have been provided this as it has better view, which we didn't want to sacrifice. Initially we booked a sea view king size bed. The room balcony wasn't cleaned for few days until we personally notified the cleaner. Seeing nails and hair of some other person on the floor wasn't a pleasent picture. In additional free water and coffee included the room rate were not updated daily, only once in 2-3 days. In addition we received a complements for someone esle, which is also not a good impression of the hotel service, as we'd rather not to receive anything rather then some elses compliments.
16 septembre 2013
Rated 4 out of 5 by Ruedi The Hotel keeps what it promised
High standards of infrastructure
High standards on food/beverages
Top customer servic
Friendlyness of staff
5 septembre 2013
Rated 4 out of 5 by Jonnypr 2nd lovely holiday at the Draganara
Our second visit at the hotel and enjoyed holidaying there every bit as much as the first.
30 août 2013
Rated 4 out of 5 by Susemm Not quite there
We stay frequently at 5-star properties and we must say The Westin Dragonara is not quite there and we would like to mention a few things to why we feel like that.
The Lobby and the lobby bar and terrace outside give a 5-star feeling. We had very good drinks there and the sofas were very comfortable. The service however was a bit uneven. The staff did not have a clear view of which guests had been served and we got questions if we wanted to order something else when we just asked for the bill. So we found the service a bit unorganized.
One waitress we would like to mention is Christina from Spain, she was lovely and had a very good sense of service. All staff were very friendly throughout the hotel.
The pooltowel service could improve. Mostly we got quite small towels and one towel card per person, it was not enough. Around the pool areas and down by the Reef club, signs tell guests that it is not allowed to block sunbeds with towels without using them. If a rule like that is applied, the hotel staff should remove towels where the sunbeds are not used. We found lots of blocked sunbeds that were not used for hours, especially in the morning.
When we returned the towels we were asked to place the towels in a big container right by the desk. It it not a big thing, but as a guest we feel we shouldn´t be asked to do the staff´s job, not at a 5-star hotel.
Around the sunbathing areas, plastic glass etc is used which is good. But the hotel should really think about using thicker plastic glass, instead of the thin ones. It makes it difficult to hold them and it is not so nice to drink from. The plastic containers the food is served in didn´t give a good feel either as well as the plastic forks and knifes.
The poolbar staffcould perhaps we a bit pro-active and ask if the guests would like something to eat or drink. Now they just passed by, like they did it just because they had to.
One day by the Reef Club, a big group of cruiseship guests came in and basically took over the whole place. They stayed the whole day and the poolbar staff didn´t have time for anything else but to serve this gang. They ordered food and drinks all day and the hotel guests were a bit neglected. If the hotel would have informed the hotel guests about an incoming group, it would have been nice. We actually had to move to another part of the sunbeds, as this group was so noicy.
In fact, quite a lot of outside guests came and went, and nobody knew they were there. A gate by the scuba diving team, was opened frequently so anyone could enter the premises as they liked.
We would like to see a better way to order food and drinks by the sunbeds, to make it easier to get the poolbar staff´s attention. Perhaps you could arrange for the staff to hand out small, icecold water bottles to the guests when they get to the sundbeds in the morning, just to add that little extra touch. And why not ice cold face towels in the afternoon? Fresh fruit was served by the pool but we didn´t see that everyday.
The pool areas and the area down by the sea, could perhaps be a bit more cosy. Why not make it a bit greener, with more plants. We thought it looked a bit “grey” with all the empty areas, especially by the seaside and Reef club. And a nice restaurant down by the water, with dimmed lights etc, could give this place a lift.
We had dinner at Quadro one evening, and for a Fine dining restaurant we feel it was not value for money. It was the first fine dining restaurant we have been to that didn´t have any of the wines we wanted. They were out of stock and we had to pick another wine four times actually. Perhaps you should make the wine list smaller or update the one you have on a daily basis. We also found the service a bit uneven here and one of the staff members seemed to be in a bad mood and made comments to himself about one of the waiters. It was probably not meant for us to hear, but it was unexpected at a place like that. The food however was good.
The Italian restaurant was very busy and crowded and quite load music was played there. Many families had dinners here so if you are looking for a quiet dinner then maybe you should go somewhere else. The food was ok, but nothing special.
Friday night the hotel opened the Bedouin bar, right down by the Reef club. If your room is in the South wing, you might be disturbed as the music was quite load.
One other thing we noticed was the lack of sprinklers, both in our room and throughout the hotel. Maybe they have installed some other system that we don´t know about, but we found it surprising. Luckily nothing happened, but what if it does…
We stayed for one week in a Junior Suite, room 610, with views over St Juliens. Our room was large and had two balconies, but we only used one of them. Unfortunately there was a bad smell in the bathroom the whole week. We managed to control it by “closing” the zink and to put the bin over the drain on the floor. If we didn´t do that, the bathroom smelled like sulfur almost.
The cleaning was good and the bed very comfortable.
We also ordered room service a couple of times and that worked very well.
We had booked transfer with the hotel, and upon departure they had mixed up our departure time for the flight departure time and we had to wait 20 min for a driver to come and pick us up. Luckily we had some extra time, but the concierge wanted to find out what happened with our booking and that took some time. Something that we as guests don´t really care about to be honest, it is for the hotel to sort out later.
All in all, we had a good week in Malta and maybe it sounds like we mention small things. But it is the small things that make a good experience better and somewhat the Westin Dragonara missed the small things. Everyone was friendly and it was a good atmosphere but in our mind the hotel is not quite a 5-star resort.
5 août 2013
Rated 4 out of 5 by Lullo2008 Super hotel
Nice hotel also for children. 2 fine pools and a very good fitnesscenter.
30 juillet 2013
Rated 4 out of 5 by kuifje Nice hotel
We enjoyed our holiday! nice location, nice view, very nice/helpfull staff.
Please say hello to Allwyn (from the poolbar) from Evy.
12 juin 2013