Rated 3 out of 5 by Laurenz Good location close to the Marina.
The location of the hotel is good. However there are things which needs improvement. In a so called luxery hotel there needs to be free wifi through the whole hotel! On the beach a lot of the white beds were broken, even some of the umbrellas. The breakfast is far too expensive for the quality you receive (including the coffee!!) In our room the airco made a lot of noice etc. We've had a nice holiday but the hotel didn't reach our expectations!
August 20, 2013
Rated 5 out of 5 by SJOS Another excellent stay
We have just enjoyed another wonderful 2 week stay at the Westin Dragonara. The staff are warm and welcoming, and we were made to feel comfortable and welcome by everyone there. We will be returning.
July 28, 2014
Rated 4 out of 5 by Jobi77 Five star family hotel
This five star hotel has everything you need for a perfect Holiday.
August 6, 2014
Rated 5 out of 5 by EvaSture This hotel has everything!!
We loved this hotel, we came for relaxing and we didn´t want to go home! Excellent staying!!
August 4, 2014
Rated 5 out of 5 by MikeD60 Best holiday for years
we stayed for two weeks in april 2013 and did not want to leave, the standard of staff and facilaties was great. The food at the breakfast Buffet and the lobby bar was great, fine Dining at Quadro not to be missed and Palio's well worth going to if you want good service and nice food.
The staff at the Lobby Bar were fantastic Thanks Guys(Ramon, Tony & John) you made our stay so nice. The evening piano was lovely and Edmund is a great Gent.
April 21, 2013
Rated 5 out of 5 by RonKH A truley wonderful Hotel
I stay at The Westin Dragonara Malta regularly and my expectations are bettered on every single stay, the welcome and warmness of the staff is exceptional. The food offered in the bars and restaurants is quite exquisite and the facilities offered by this hotel are exceptional and each time I stay there are many improvements, making it true perfection, without doubt the best hotel in Malta. Congratulations to the management team and staff.
October 23, 2013
Rated 3 out of 5 by BJF65 Not the Hotel for you if you want a break from children!
We use Westin Hotels around the World professionally. They are of a good standard with good facilities and that is true for this hotel. What we had not picked up on was the overriding target client for this hotel is families with children under 12 who stay here free.
The resulting effect is that young children are everywhere. The Bar and restaurant areas are noisy and have food all over the floor at all times of the day/night. Even the well sign posted adult only sun lounger area is invaded by families with young children and the young staff are too intimidated by the parents to enforce the adult only policy.
In Westin Dubai and many other areas of the World Westin provide WiFi in the rooms for free. The WiFi here is only complimentary in the Lobby and Bar resulting in children and teenagers using this area as if it were their bedrooms and lying around at all times with phones and tablets on Facebook etc.
The other point we found unsatisfactory was that food is served at any food outlet other than the main hotel area in plastic boxes with plastic cutlery packs. Not very good when your hot sandwich arrives wet from condensation with soggy crisps/fries and wilted salad!
Overall we felt that whist this Westin has the normal corporate infrastructure it needs to come with a warning that it is staffed by inexperienced teenagers on summer contracts for customers who are children under 12.
August 11, 2014
Rated 5 out of 5 by nic41 Another amazing stay!
Thankyou for another great holiday, the best thing about the hotel is the staff, special thanks to Martina (pool bar) Virginia (customer relations) Thomas (palios) Malcom (pool bar) Kenneth (reservations) without you the holiday wouldnt have been as special. I have already booked to return in six weeks time! Also Palios was amazing!
June 27, 2014
Rated 5 out of 5 by cucu1965 Great resort
Our third stay at the Westin Malta - and again we were quite happy with it.
The hotel is managed in an impeccable way, the staff is nice an efficient; our bay suite was great, perfect for a couple looking for quiet and privacy. But here everyone, also families with kids, can find his/her spot - there are two large pools and extensive beach facilities as well. Add the location - central in Malta, ideal to visit the island.
July 30, 2013
Rated 5 out of 5 by Loisrim Excellent friendly hotel - well worth a visit.
The Westin Hotel is situated in an excellent position enabling us to get around Malta. Benefit coming back from daily walks and trips was the excellent half board basis which we availed off in the excellent bar area. All the staff are very friendly and approachable but escepially Ramon, Mike , Mark, Christina, Charles , Juan, Michael, Valerie and Bernard. We cant recommend this hotel enough as a very restful holiday.
December 3, 2012
Rated 4 out of 5 by Tonytiger Good but the food needs impovement
3-4 star hotel, not 5 star!
July 31, 2014
Rated 5 out of 5 by Leon18 WOW!! WOW!! WOW!!
Having stumbled on to this property by chance, we were totally amazed by the reception and the overall ambiance of this Hotel. The staff was outstanding.. very helpful and accommodating, starting with Mr. Jonathan Borg, the operations manager, whom I need to commend for an outstanding way he has handled a small problem that I was having. He has personally taken charge of the situation, addressed it immediately and made sure that things were OK and to our satisfaction. A true gem of a Hotelier and a great asset to Starwood Hotels organization. Another member of the staff that needs to be mentioned is George, the concierge, who seemed to be always at his desk, ready to help and advise. Gonzalo, the breakfast waiter, had an uncanny ability of anticipating the moment when I've finished my Cappuccino and "magically" would appear with another one..The overall feeling that we are taking back with us from our stay at the Dragonara Westin is that we were pampered and cared for by the staff that really knows its job and wants us to come back. We can't wait to get back and spend some more time at this property.
July 19, 2014
Rated 4 out of 5 by YOGI4040 ISSUES WITH THE HOTEL
THE ROOM HAD FOLLOWING PROBLEMS :
BEING SPG GOLD I ASKED IF I WOUOLD BE UGRADED. I WAS INFORMED NOT AVAILABLE AS HOTEL WAS FULL. I ASKED WHAT IF I PAID - VERY HAPPY TO DO THAT AT €58 PER NIGHT. FOR A HOTEL THAT WAS FULL SUDDENTLY ROOM WAS AVAILABLE. I WAS INFORMED THAT I WAS PUT IN AN REFURBISHED ROOM. WHEN I ASKED WHAT IT WAS THAT WAS NEW - WAS INFORMED IT WAS THE BATHROOMS. WHEN YOU CONSIDER THAT THERE WAS A LEAK AND ALSO THE BATH TUB DID NOT SEEM NEW NEITHER DID THE SHOWER PARTIONING I WAS AMZED. WHEN I REPORTED THIS TO THE GUEST RELATIONS THE FOLLOWING DAY AND AKSED FOR EXPLANTION SHE SIAD SHE WILL CHECK AND COME BACK. I AM STILL WAITING. I ALSO HAD OTHER ISSUES LIKE:
1) NO HOTEL GUIDE OR ANY STATIONARY IN THE ROOM;
2) LEAKING - TOILET FLUSH KNOWB;
3) POOR AIR CONDITIONING;
4) NOT SUFFICIENT TOILETERIES FOR 3 IN A ROOM;
5) NO SLEEPERS;
6) MOST TOILETERIES YOU NEED TO ASK!
July 30, 2012
Rated 5 out of 5 by katatink 3 star hotel with 5 star staff
The property is beautifully situated but does not meet with what we would expect of Westin. From the lack of the Westin "scent" in the lobby, to missing heavenly beds, averagely appointed rooms and worn property, air conditioning barely and sporatically functioned etc. HOWEVER, we were able to overlook all this because the staff are incredibly friendly, motivated, service focused and committed to excellence.
May 16, 2013
Rated 4 out of 5 by MarciaLA The One person that made this visit outstanding
The Hotel is a bit tired....however, PAM in the executive lounge made my visit shine. She went out of her way to get food in that met my dietary need....to the extent that the Chef sent someone out to the market to fulfill my inquiry. It is this type of personal service that makes the BEST of impressions. I will come back just because I know that this level of caring and service exists at the Dragonara.
January 12, 2014
Rated 5 out of 5 by PolAD A hotel we must return to!
We thoroughly enjoyed our 2 week stay at the Westin Dragonara. An excellent location with spacious grounds. The executive room was perfect and the benefits of the executive package were well above expectation and made our holiday special. The staff could not have been more helpful and friendly and so our first trip to Malta was enough to persuade us that we must return. To the Dragonara, of course!
September 26, 2012
Rated 5 out of 5 by MattLondon First rate!!
The Westin is a first rate five star hotel. Excellent facilities, highly professional staff, and excellent restaurants.
The combination made for an extremely pleasant long weekend in the sun. We are looking forward to returning in October.
July 2, 2014
Rated 3 out of 5 by FFCC General review
The common area are up to standards but not the rooms, where expecially the bathrooms where out of date and a bit let dowm.
Also, I deemed unacceptable that they had constrution works in front of the pool beginning as early as 7am. That's not the type of respect that one expects in an hotel of this type.
So, good hotel and location but the touch to make a difference is defnitely lacking.
March 6, 2013
Rated 5 out of 5 by Kevintravels Wonderful hotel with a great team
This hotel is a lovely place to spend a sporty and relaxing weekend in Malta. Plenty of places to swim in the sea and the pool and good food in the bar and Palios restaurant.
A nice experience comes also from having some lively staff to chat to and learn about Malta .. and Maltese humour!
June 17, 2014
Rated 5 out of 5 by golfingwidow recharging batteries
Our first ever visit to Malta where do I begin - from the moment we arrived until the moment we had to leave (unfortunately) we were made to feel welcome and nothing was too much trouble. The staff are wonderful and they all seem very happy in their work - a real credit to the hotel. Within a day they remembered our preferences and made us feel very valued. The only down side (which had nothing to do with the hotel or staff) was our Expedia rep was supposed to meet us on the Saturday at the Westin - we wasted 45mins of pool time waiting for them to arrive (which they never did). The whole experience at the Westin was wonderful the breakfast was incredible and we had a truly special meal at the Quadro restaurant. Would we return - it can't be soon enough we came home so refreshed and relaxed and batteries recharged - already recommending the resort to our friends and family and we will definitely be back
October 22, 2012
Rated 4 out of 5 by spartagus perfect location
two couples stayed in the resort for 7 nights arriving on the 5th March , the front desk staff are very friendly and efficient and we were very impressed by the initial layout of the main lobby and bar areas , the breakfast was excellent where the staff encourage a relaxed atmosphere.
the location of the hotel was excellent with lots of excellent shopping ,restaurants and cinema within walking distance , the hop on /off bus service also picks up at the front door of the hotel every 30 min ,
we went to valetta and gozo and the front desk staff have all the info and tips you require for planning your sightseeing ,and are very willing to help when asked , the pool and spa are also excellent which we used every night , the hotel also organised our airport transfer which cost 42 euro return trip very good value there fore I have no problem in recommending this excellent facility , for a quiet relaxing break.
March 22, 2013
Rated 4 out of 5 by DouglasP Paul Douglas stay on January 6, 2014
Paul Douglas' stay at your hotel was agreeable to him, except for the ground transportation arranged with the hotel. There was confusion regarding the drop off location of one of the rides and the means of payment. I am providing you with this piece of information as a constructive way of improving your services.
Anne Bérard on behalf of Paul Douglas
January 8, 2014
Rated 5 out of 5 by bonnie2013 This hotel meets expectations
Our holiday at this hotel was relaxing and enjoyable due to it's location, comfort and facilities. The hotel was very clean, the staff were friendly and welcoming. The food, although high quality and tasty, did not offer much choice for vegetarian or low calorie options.
June 20, 2014
Rated 5 out of 5 by AG12 Very satisfied
Hotel is well located. One can combine calmness of privacy and tempo of a night life. The seaside is great with enough room to accommodate guests without creating a crowd. Pools are great.
Staff is very friendly and helpful.
Restaurant was a bit overprices, so were cocktails. My advise - take wine or beer.
The gym is good. Lots of equipment are used, but the variety is good.
July 9, 2012
Rated 5 out of 5 by Gabriel100 Excellent Hotel
My family and I had an overnight stay. The staff was very friendly and service was great.
This made our week end break an excellent experience and I look forward for another overnight stay with you. Thank you.
July 1, 2014
Rated 5 out of 5 by tizian1cat excellent hotel
This was my sixth holiday in Malta, each time I went to different hotel, because I think it might be boring second time in the same hotel....I will make an exception...as soon as my professional duties will allow me, I will be coming back to Westin Dragonara. And special thanks to Ms.Alexia B. for her caring!!
May 28, 2014
Rated 5 out of 5 by Baard46 4th time here
We keep comming back to this hotel. Lovely rooms (tower room), friendly staff, fantastic position, perfect for sunbathing and swimming and easy accsess to the airport. The only thing we missed was a hand held shower.
June 27, 2014
Rated 5 out of 5 by Lillo71 family with kids choice to recommend
choose westin is always a warranty of quality. Congrats to the GM and his team (young team but efficient)
July 12, 2014
Rated 5 out of 5 by jheber Wonderful stay
We had a great stay at the Westin Dragonara. The location of the hotel in Malta is great, close to cultural attractions and at the same time situated on a small peninsula that provides plenty of beach access, and great views on the sea. The staff were very helpful in helping us with any request. Overall, we had a wonderful stay here and would visit again.
September 1, 2013
Rated 5 out of 5 by Cazzie Simply excellent
From start to finish my whole family enjoyed an amazing stay, first hotel in a very long while that we could not fault in any way. Staff were all outstanding and could not do enough to make our stay perfect. The hotel came highly recommended to us by 2 families, we will now recommend too.
Thank you to everyone at the Westin Dragonara for a lovely holiday.
August 7, 2012