Rated 5 out of 5 by BCTraveler7 Great hotel. Great location.
Another wonderful stay here. Rooms are always clean and fresh. The floor to ceiling windows allow for spectacular views of the city. Staff is very helpful and accomodating. And, the hotel is very convenient to public transit. I highly recommend this hotel when staying in Vancouver.
October 5, 2012
Rated 5 out of 5 by JnS30 Anniversary treat
Our first trip to Vancouver and this was the perfect hotel in which to celebrate our 30th anniversary. The location is perfect for exploring the city. The professionalism and helpfulness of the staff is unsurpassed. All of our expectations were exceeded at this wonderful hotel?
July 26, 2013
Rated 2 out of 5 by WalterTO Amazing Service Express Team... Poor Restaurant
The service express team at the Westin Grand was absolutely amazing and made me feel valued. Unfortunately if you're looking for an a la carte breakfast this is the wrong hotel for you. I was told that my only option was the buffet and runny eggs aren't my idea of a good time.
September 24, 2012
Rated 5 out of 5 by Cless great location and hotel
In the midst of downtown - easy to get to great restaurants, shops, and tour buses. Staff was very helpful in suggesting good restaurants. Exercise facility was being renovated, but basic equipment could be used. Room had nice layout and was comfortable. Nice, large bathroom.
July 1, 2012
Rated 5 out of 5 by Papa43 GREAT STAFF
Staff went above and beyond to make our stay exceptional. Elizabeth (from Norway) at front desk, Lisa (Concierge), wait staff in lounge (didn't get names...sorry), and porters. They could not have better! Accomodations were also excellent. Clean and comfortable.
November 18, 2013
Rated 5 out of 5 by somis5 Perfect
Excellent hotel in great location.
Very much a boutique hotel, which is unusual for Westin.
The staff and service are superb - you can't ask for more.
The rooms are great.
Now if they can just something about Vancouver's June gloom they would be beyond human.
June 6, 2012
Rated 4 out of 5 by yycflyer Ideal for Visiting Vancouver
This is my hotel of choice for visiting Vancouver on business. It is in a central location but never has a feeling of being busy. The rooms are all suites and very comfortable. Food and beverage service is top-notch.
April 14, 2013
Rated 4 out of 5 by Jodi123456 Staff was fantastic
The staff was helpful and friendly, terrific customer service. The location can't be beat as everything you could want is right out the front doors. This was my third stay and I will definitely be returning.
July 13, 2013
Rated 3 out of 5 by 51234 Rate not recognised
Location was great, Room was OK. The main issue is that they would not honour the rate I booked through SPG (Platinum concierge) and it ended up cositing me over $100 more for 1 night.
September 29, 2012
Rated 5 out of 5 by Manju Staff at this hotel go above and beyond.
A girlfriend and I stayed here for the night. The front desk staff, especially Rachelle were so polite, friendly and helpful. The room was wonderful and the view was inviting.
May 21, 2012
Rated 5 out of 5 by visitor1 Concierge
Lisa was the best! She was right there and helped with dinner suggestions and reservations as well as being helpful with touring. Sorry we weren't there longer.
August 12, 2013
Rated 5 out of 5 by RobertG Great location and quiet area
I frequently travel for work and what is important for me is a nice quiet area.
Too often hotels are near emergency vehicle paths or noisy with vehicle traffic.
Not this hotel, as it is in great part of Vancouver with lots of local food stops in the area and walking to most building in the area.
The room that I had had a great view and quite up to date.
A small issue is that you enter on the main level of the hotel and you have to check-in on the 1st floor. Don't let this dismay you as the hotel is great in all other respects and that's a minor issue due to the sized of the lobby.
January 11, 2013
Rated 5 out of 5 by Daniele21 Westin Vancouver exceeded my expectations.
The staff and facilities at the Westin Vancouver were wonderful. Every staff member we dealt with went out of their way to be helpful and succeeded. The front desk staff were especially great.
The rooms, especially on the SPG floor were unique, spacious and comfortable. We would all stay here again on our next trip to Vancouver. Location was center and made it easy to walk to many areas.
July 17, 2014
Rated 2 out of 5 by Kat1234 Elevator not working, other issues
I was looking for a place to stay in Vancouver for at least a couple of weeks, and checked out of here after three nights.
My issues with the place were:
1) One of the two elevators was only working, and I had to wait over five minutes almost every time I needed to use the elevator. This is unacceptable.
2) I sent an email on the first night to guest services voicing two concerns - that a) there was a lack of hangers in my room and b) that the complimentary bottle of water advertised on the website is no longer, and in the room it says that tap water should be drank instead. I did not bring a water bottle for the gym because I was under the impression there would be a complimentary one in the room. Instead, guests have the "option" of a mini bar water bottle for seven dollars. No thanks. This email was never addressed with a call or reply back, nor were any more hangers or a water bottle delivered to the room.
The gym is decent for a hotel gym, and my room was always cleaned very well by the maid.
However, despite the gym and maid service, I would not stay at this hotel again. There are hotels in a comparable price range that have much much better customer service, as well as functioning elevators.
February 7, 2013
Rated 5 out of 5 by DebfromIllinois Attentive staff
The concierge, valet, and front desk staff all exceeded my expectations. We were arrived early and our rooms were ready,. As a party of 6, we received great advice on the best transportation option to the airport and some sites to see while we were in Vancouver.
July 20, 2014
Rated 4 out of 5 by Van2012 Great location
Great location, good rooftop patio.
August 6, 2012
Rated 4 out of 5 by tok37 Excellant Concierge
The room need more power point to charge laptops or phone. Current only available power point is near the toilet. Service from reception is not so welcoming as compared to other SPG hotel, but I gotta point out that it has the best concierge that I ever met. I have some problems with my lost baggage and Liza, the concierge went all the way to make sure that the problem is taken care of. Liza has a also excellent recommendation for nearby restaurant to make up the short fall of the selection in hotel.
Hotel only have free wifi in common area but staff was rude when I ask for more wifipassword as each password is only valid for 1 hr which I have to kept going back to the reception.
Luckily for the hotel they have excellent staff like Liza which otherwise would affect my rating by another point on the service level beside the hotel room facility.
July 12, 2014
Rated 4 out of 5 by liver Great location in downtown Vancouver
An excellent location in the heart of downtown/ Hotel and staff were excellent.
July 20, 2014
Rated 5 out of 5 by Roddyrod Service
Was extremely impressed with all staff
July 20, 2014
Rated 4 out of 5 by Q247 Great for business travelers
Convenient for business downtown and comfortable without being ostentatious. In addition it is only a short walk to shopping of all sorts on Robson St. the trendy Yaletown area as well as the Skytrain (light-rail). Across the board a very friendly and accommodating staff.
July 16, 2014
Rated 5 out of 5 by ajfharnett Great Vancouver hotel
I love this hotel. Rooms are suites with a kitchenette, two plasma screen TV.s. A real fridge is available on request. Views are incredible. On a clear day the mountains are right there, majestic.
July 17, 2014
Rated 5 out of 5 by turtle The Bride said it was "perfect".
I booked the hotel for friends as a gift on their wedding night.
They really appreciated and enjoyed it. The reception left from the Westin Bayshore but we found we got better room value at the Grande. I had checked in to put some stuff in the fridge in the afternoon and thought the room was very nice. ****I had arranged with the desk to put any incidentals including parking on my credit card. The shift that was on when the couple arrived didn't seem to be able to access that info. Anyway they gave them complimentary parking as a wedding gift. Which I thought was great (and appropriate). PS they didn't use any facilities (even breakfast) so can't comment.
August 8, 2012
Rated 4 out of 5 by KellyT47 Worth a look
This hotel has been a steady quality each time I have visited Vancouver...the staff are friendly, the rooms are clean (in my most recent visit, housekeeping was exceptional), and the location is perfect. Close to all major attractions, and easy access to transit. I recommend this hotel.
July 14, 2014
Rated 5 out of 5 by StillLife LOCATION, LOCATION
Beautiful boutique hotel. Spacious corner suite with separate bedroom. Attention to detail with their “Heavenly Bed” with white linens and contemporary bathroom. Friendly, courteous employees. Excellent location. Walking distance to Yaletown, Vancouver Art Gallery, Restaurants. Short distance to Granville Island, Capilano Bridge, Gastown, Grouse Mountain.
Highly recommend a stay with Westin Downtown Vancouver!
July 8, 2014
Rated 3 out of 5 by KIDJ Not pleased.
We were there for an athletic event, wanted to use pool and hot tub afterward but they were closed for special event. Hotel offered to drive us 35 minutes to a different site, not realistic. Event also played very loud dance music, could not take nap, even though we were on one of the top floors. Called front desk, said they would turn down the sound but they did not. Everything cost extra including WI - FI and Parking. Very expensive. Called to get car out of Valet, but they forgot to get it, almost missed our event
June 24, 2014
Rated 5 out of 5 by PK1990 Excellent stay!
Loved this hotel. We stayed in a deluxe corner suite on the 26th floor and it had a wonderful view looking North and West. It was our anniversary and I think they upgraded us to a floor with a view - nice touch. We also liked the simple system they have to connect a tablet/iPad to the TV with an HDMI connection. We've already talked about a return trip!
July 8, 2014
Rated 5 out of 5 by AmbassadorMember123 Great location and service
Fantastic location and great view from our balcony on the top floor. Jesse (breakfast) and Ariana (front desk) took a real personal interest in helping us find some great things to do during our trip
July 12, 2014
Rated 5 out of 5 by Gkobel This Hotel Rocks
Great Location, Very well Kept. Close to Robson and BC Place and Yale Town.
July 14, 2014
Rated 5 out of 5 by Budddy Great hotel and Centrally located
Great hotel and centrally located. Very friendly staff and Elizabeth the concierge
was extreamly helpful and friendly. As a SPG gold member we were upgraded to a mini suite.
July 10, 2014
Rated 4 out of 5 by Lulu9 Awesome customer service!
What a great hotel located in downtown Vancouver. High praise for the staff. From the front desk personnel, servers in the lounge and to the parking attendants, everyone was friendly and helpful.
July 8, 2014