Rated 4 out of 5 by Ike2 MINI BAR?
WHEN WE CHECKED IN THEY ASKED US IF WE WANTED A KEY TO THE MINI BAR. WE SAID SURE ONLY TO FIND THAT IT WAS EMPTY. ASKED WHY WE WERE TOLD WE SHOULD CALL ROOM SERVICE TO GET WHAT WE NEEDED....OK..WHY GIVE US A KEY TO AN EMPTY FRIDGE, AND WHY MAKE US TIP SOMEONE TO BRING UP A COKE? I CALLED THE DESK AND ASKED IF WE WERE SUPPOSED TO HAVE COMPLIMENTARY WATER IN THE ROOM...YEP WE WILL SEND SOME UP... NEVER HAPPENED. WE STAY HERE ALL THE TIME, AND HATE TO COMPLAIN BUT.....
July 31, 2014
Rated 5 out of 5 by strandedindetroit Pricing
Hotel is beautiful. Room and bed were very comfortable and clean. Only downfall was the price - over $300. TOO expensive for one night to sleep for 5 hours. I was stuck at the airport due to the weather. Then the securityentrance to the airport was not open in the morning. Seems dsyfunctional but that is probably an airport issue and not a Westin issue.
August 13, 2014
Rated 4 out of 5 by Bob31 The Hotel is really good to be at the airport
This hotel is very good to be at the airport and really it is almost sound proof, you cannot hear the air planes coming and going. I would stay there again.
August 22, 2014
Rated 1 out of 5 by Cat6 Early Flight
Stay at the Westin for the proximity to Delta. Since we checked in late and left early in the morning the price is high for the limited time spent. Large room, large comfortable bed. Great big screen TV.
August 19, 2014
Rated 5 out of 5 by chad1234 Excellent hotel
My wife and I stayed here for 1 night before leaving for our Honeymoon in Florida. The price was excellent for a 1 night stay and 10 days of valet parking. The hotel lobby was beautiful, new, and inviting. All of the furniture, amenities and bedding were new and spotless. The bathroom was luxurious with brand new faucets, a new shower head and fresh towels. I was impressed with the room overall. There is a shuttle that can take you quickly between the McNamara and North Terminals. The valet parking was a breeze, there were plenty of helpful valet members to take my car, and I was able to retrieve my car quickly upon my return. I would highly recommend this hotel to anyone looking for a stay at the Detroit Metro Airport.
April 18, 2014
Rated 4 out of 5 by Roadwarrior73 Ahhhh! Respite
This westin is an oasis in the busy Detroit airport. The front desk folks were very friendly and welcoming which was nice as I checked in around 8pm to a serene and friendly hotel. My only complaint is that the club lounge closes at 7:30 pm. As a seasoned road warrior, this seems rather early. So I was not able to enjoy the lounge until morning. The breakfast fare in the lounge was a cold continental breakfast. Everything else was top notch with this hotel and I look forward to future stays.
July 16, 2014
Rated 3 out of 5 by 4trav Convenient only
After missing a connection because of plane issues, we decided to pay out of pocket and stay at the airport rather than accept a voucher from Delta for a hotel offsite.
From a convenience standpoint this works. We were able to go through security right at the hotel and that was excellent.
Everything at the hotel was just ok; the rooms, the layout, the food, etc. Nice the restaurant was open until midnight but we dropped over $240 for dinner ($70 wine) and it was just ok. $40 for a short rib that was flavorless was disappointing.
June 23, 2014
Rated 3 out of 5 by dianne678 Pretty, but missing some things
The first room we were given had a loud drilling noise. We asked for a new room and were then given a SPG floor (not sure why we did not get that the first time around). The fridge we requested due to medical issues was filthy when we received it. We cleaned it out. The hotel did offer us another one but we decided not to wait. Breakfast was great. Checkout was a nightmare. We told the front desk we would forgo housekeeping however I don't think that was recorded or communicated with housekeeping. No information was under our door and the front desk person didn't seem to understand what was in their system either. I think we will get the SPG points though I'm not convinced. We'll stay for the next Michigan graduation and then that is it.
May 5, 2014
Rated 5 out of 5 by SNHU1 Excellent Stay
On a flight across the country from New Hampshire to Montana I was forced to layover in Detroit. Delta got me a room at the Westin and everyone I dealt with at the Westin went out of their way to make my forced delay as enjoyable as possible.
August 10, 2014
Rated 2 out of 5 by ms138 Dissapointed
Had my bag at concierge station twice: on early arrival and on departure date. The first day I tried to retreive something from bag during a break and left without because there was no atendant. Upon departure atendant was out of area (more than 11 minutes) and that delayed me enough to miss an earlier flight. Additionally the connectivity for Cell and wireless devices is really poor. All in our party expressed dismay. This is my second stay (hosting company chooses site) and I had the same difficulty the first time. Could not make a call from my bedroom. People watched while doing so because I was not alone in that difficulty. Last trip I had to stand in a particular corner close to window ot get marginal signal. They need repeaters.
April 12, 2013
Rated 4 out of 5 by Lindy41 Excellent place to stay between flights
My review would be excellent across the board, but for the dining experience.
The food that should have been hot was not hot. The service was not satisfactory, and in general except for one salad,the food did not taste good and was over priced. I would not plan to have another meal there given this experience.
August 4, 2014
Rated 5 out of 5 by 3crazykids Excellent first night of vacation!
We stayed at this hotel the first night of our vacation to make it easier on our 7am flight. We were able to utilize our suite night awards and so were completely blown away by the room when we arrived. It was a gorgeous room and the hotel had left us a surprise of drinks, champagne and a fruit tray which my kids adored in honor of our anniversary. We were so touched by the gesture. What a heavenly evening watching the planes and getting a good very quiet night sleep prior to our early flight in the other terminal the next morning. Thank you!
August 29, 2013
Rated 1 out of 5 by How41 pleasant
moderately difficult to find if not familiar with area. Create better signage when approaching the airport and have a larger exterior sign on the entryway.
August 8, 2014
Rated 4 out of 5 by WoTAes Convenient
One can reach the hotel through the terminal and vice-versa. Extremely convenient.
August 9, 2014
Rated 5 out of 5 by lizzy31 Detroit Metro Westin
We always enjoy staying at the DTW Westin. It is clean, convenient and cozy. We travel to Detroit from Guam and are always promptly allowed into our hotel room for some much needed sleep. The beds are extremely comfortable and easy to sleep in. Also the restaurant and room service are great. We would totally recommend this hotel to any traveler especially those who have been traveling 24 hours like us.
July 6, 2014
Rated 3 out of 5 by traveller1111111 Convenient location, poor food quality and high cost for what you get.
Convenient location, very sound proof airport hotel- it's hard to imagine you are in an airport when you walk in. Guest rooms were comfortable and clean.Service by both all staff was excellent. Unfortunately, food quality at both the catered meeting rooms and at the restaurant is poor and portions are small for what you pay for, really lacking flavour.
July 16, 2014
Rated 5 out of 5 by Teachie Best airport stay ever!
This was the most painless airport stay ever. You walked down to the airport terminal in the morning and no need for a shuttle. This was the same for our return...the vehicle was there waiting for you. The only negative was the charge for internet in the rooms and business centre....this should be complimentary.
July 21, 2014
Rated 4 out of 5 by Stan0214 An Excellent Facilty and Location
The Westin Metro Airport facility met our get-away needs, though not our return needs. We booked the park and fly package and were totally satisfied until we returned.
First, our text message to retrieve our car from valet parking was not received before we arrived at the valet stand and presented our check--not a big deal, but neither was it as promised. I recommend phone calls rather than texts so the customer gets feedback that their request has been received. We received a text after we picked up our car that stated "Dear Valued Guest, We are unable to confirm your request at this time."
Second, we were promised that our electric car would be fully charged for our drive home; we received it uncharged. I recommend that hotel employees promise only what they will deliver.
March 5, 2014
Rated 3 out of 5 by CathyH Dedicated Airport Security Line is Hotel's Best Feature
The best feature of this hotel is the dedicated security line for the Detroit airport, but the line was closed for repair when I departed for my flight. This was disappointing, especially since I wasn't informed of the closure. Luckily, I decided to head into the airport earlier than usual and had plenty of time for the walk over to the general security line in the airport. Overall, my stay was fine. Housekeeping was pretty unsatisfactory with small details being overlooked, like a lot of dust on the tissue holder and bathroom mirror that clearly wasn't cleaned. I had a larger housekeeping concern that was thankfully dealt with immediately. I'd probably stay in this hotel again, but it would be due to the airport convenience more than anything else. Be sure to request a room AWAY from the lobby, which has a bar that's open until very late and can get quite loud on any given night.
June 29, 2014
Rated 4 out of 5 by Linda342 this hotel has a great staff
The Hotel itself was a very comfortable place to stay, but I have to say I really admire the staff for the time frame I was there. Megan at the front desk was wonderful and polite and went out of her way to help at check-in and departure. Not to say that everyone else was bad she just stuck out to me. Darius (kitchen or in house staff) and Wendy (store) was enormous help to me when I was there. I had a problem and they were more then happy to help me solve it. Keep up the good work.
April 11, 2014
Rated 3 out of 5 by Cici1215 rooms are alittle tired and room service slow
Room service took an hour on a Sunday night at 10 PM (i was told 30 minutes when i called)....when i called guest services to check on the status, they said they would check and hung up. I called back 15 minutes later to check again and was told room service was "on the floor". Seemed to be pretty poor service on the phone and with the follow up.........I was disappointed in the level of disinterest.
June 24, 2014
Rated 4 out of 5 by BJ0271 Missed Flight
We missed our flight and stayed at this hotel. The only room they had was one with a pull out sofa bed. The room and amenities were nice but the sofa bed was not very comfortable.
July 23, 2014
Rated 5 out of 5 by MichiganFan Oasis of Peace, in an Airport!
After a very long and harried day your hotel was an oasis of peace and tranquility. It is the best airport hotel I have stayed at in the US. The room was very comfortable, and as a bonus we loved the view of the parked planes out the window. We woke up recovered from the day before, met our son who lives in ann arbor for breakfast, the lobby is so peaceful. I swear the rest of our trip was not too bad despite bad weather and lost luggage because we were pampered the night before.
March 27, 2014
Rated 5 out of 5 by Nononana Great convenience and facilities
The hotel exceeded my expectations. My family lives.in the Detroit area so I come from out of state to visit often. I plan to use your hotel each time I visit from now on. Thank you for a pleasurable experience.
July 18, 2014
Rated 4 out of 5 by Hermania19 This hotel needs help with wake up calls.
For the fifth time I have tried to get a wake up call and every time they have missed it. Take your own alarm as they are NOT responsive to this need.
July 21, 2014
Rated 5 out of 5 by AnnMarie66 Park n Fly
Stayed here a few times and as always the staff are wonderful. The room is as clean and comfortable as you could ask for. You might spend a little more but the convenience and comfort are very worth it. Beds and bedding are phenomenal. Love going here.
July 13, 2014
Rated 4 out of 5 by H2ODave TSA
Everything about the Westin staff at DWT was very good. TSA supporting your private gate however hem seem very unorganized. When I departed at noon on 3/1 there were only 8 people in front of me and it took took 6 gate agents more than 10 minutes to process them! One example of their lack of customer satisfaction. Also, only pilots and crews are allowed through until 7:30AM, passengers have to go to the main airport entrance. Why not let precheck passengers through?
March 2, 2014
Rated 4 out of 5 by CGTTOG Great hotel with mediocre restaurant
The hotel was beautiful but the restaurant was awful. The restaurant staff was unresponsive and surly.
July 20, 2014
Rated 5 out of 5 by Sarah72 Fabulous Airport Hotel
We love staying at the Westin before flying out of the Detroit airport. The convenience is unmatched, the facilities are lovely, the beds are comfortable, the food is very good, and the staff are kind and accommodating. We arrived and departed in very cold weather, with heavy snowfalls during our trip, and the option of valet parking saved us from shovelling out our car in the frigid temperatures. We will stay there every time we fly out of the Detroit airport.
February 12, 2014
Rated 5 out of 5 by bands Always a wonderful stay
I have stayed at this property several times now, and I'm never disappointed. The staff is friendly, very competent, rooms are always clean and nice.
July 14, 2014