Rated 4 out of 5 by Ted3826 hotel staff
What a great bunch of people. These are some of the staff who where excellent ambassadors for your hotel . cortney carlos ,Jason, kim are only a few of the names but I feel the entire staff from the valets the front desk to housekeeping and maintenance are a credit to Westin.
June 22, 2014
Rated 1 out of 5 by DJ61 Room
I was very disappointed in the condition of the bed, when I walked in and seen that the bed covers were wrinkled and even the sheets had wrinkles. I have stayed at Westins all over the world and this is the first time I can say that the bed was not inviting. This was my birthday present to myself, I wanted to stay close to the forum so I could attend a Grizzlies game for my birthday. I took pictures if you want me to send you the pictures I can provide them.
December 31, 2013
Rated 4 out of 5 by RxDoc71 Great location and friendly staff, but....
I have started staying at this Westin for business meetings in Memphis. The location is fabulous for it's close location to restaurants and Beale street. My experience overall has been great so far. The staff is always very friendly and efficient (i.e. front desk). During this weeks stay I noticed that the cleanliness of the room (and hallways) left a lot to be desired. It looked like my room hadn't been vacuumed (at least not thoroughly), there was someones old underwear in the closet , the power connection on the desk was broken and two of the towels in the bathroom had stains on them (making me wonder if they had been washed). I would like to continue as a frequent guest here and hope that this was an isolated issue. If not....then it might be time to start looking for other properties in the area. Location simply is NOT everything!
December 1, 2012
Rated 1 out of 5 by Steamer88 Memphis Hotel a black mark on Westin Brand
Booked a 12 day business trip at the Westin Memphis. Worst mistake of my life. Nofified staff after just 2 nights of my depature, requesting the GM provide me his manager's name and number, 10 days later still waiting. I Later learned my colleague threatened to leave after 1 night weeks earlier and only stayed b/c she was given a suite for our 12 day stay. Cancelled dinner plans with local colleauges due to hotel management .
June 21, 2013
Rated 4 out of 5 by foodatl Great rooms/fitness
I love the hotel but I was very unhappy with the restaurant. I ordered oatmeal and coffee. My coworker arrived and asked for a banana. I told the waitress we were in a hurry so to please bring me the check so that I could pay. She did but never filled my coffee and 25 minutes later---no oatmeal. I asked if they could put it to go so I could take with me as we had a meeting to get to. It still wasn't done SO I PAID but no food.
April 30, 2012
Rated 4 out of 5 by Malloid Room quality
We ran in to an issue with the elevator card readers not recognizing the cards, It was handled same day, so thank you. Being an SPG member and staying on the SPG floor, I thought the rooms would have been maintained a little better. Bathroom vent fan has not been cleaned in quite some time. In ddition, the counter mirror had rust marks. In addition, we were part of a conference. Every morning, the breakfast buffet was cold
October 22, 2012
Rated 1 out of 5 by jackson10 Unfulfilled deal by Westin
The reservation representative and I discussed at great length what deals/specials where available prior to booking my stay.
Upon check in I was informed that I wouldn't receive the deal. I asked to speak to a manager but there was no manager on duty at 6:30 p.m.. The front desk employee baulked when I said I was anticipating a call from the hotel regarding scheduling a massage as I had discussed with the reservation representative. He said massages are not available at this hotel.
At Check out I asked for the manager but there was no manager working again. This rep said the hotel does arrange massages.
Didn't get the deal I paid for. Disappointed with the lack of management. Room was average to below average. It showed wear and the bed lacked the heavenly extras. This property is run down and dirty. It is not WESTIN standards. This place is low budget with a high price.
April 7, 2013
Rated 4 out of 5 by PYPER312 Memphis in late May
This was first time staying down by Beale St. The Westin is a nice hotel and is in a great location. We got there a little after 9 pm. We had a terrible time getting to the hotel because of the streets being blocked off. We were not aware that they did this. I like staying at the hotel and loved that you could walk to just about anywhere, but we wished we were told about the streets being blocked off at 9.
June 10, 2012
Rated 5 out of 5 by Denise236 A step above Westin Peachtree
The management and staff here went out of their way to make sure we were comfortable with our room and our stay. I only have my stays over the last 8 years at the Westin Peachtree to compare to, needless to say there is no comparison. The Westin on Beale Street was a refreshing change.
February 26, 2014
Rated 5 out of 5 by PJCSF Quality Centrally Located Hotel
Staff was friendly and helpful. Rooms clean and well maintained. Evidently a good amount of investment recently.
June 20, 2014
Rated 4 out of 5 by MJay Location, Location, Location!
Great location for access to Beale Street/Memphis in May! The bed was very comfy! Tub & dual-head shower in bathroom, separately. Water gets very hot, which gets a big thumbs up! However, for the price, there needs to be a refrigerator with space for personal stuff instead of being filled with overpriced items & food on the menu is a bit overpriced! Overall, great hotel!
June 8, 2012
Rated 3 out of 5 by spencer Awesome place to stay but had some major wifi issues
Its an awesome place to stay in downtown. the location is great and has lot of options to eat around. The paid internet works great but being a platinum SPG member you are issued a coupons codes for internet that never works. you got be on call for with the tech support every time to get it fixed. Give your self an hour to make sure your Wifi issues are resolved.
December 12, 2011
Rated 1 out of 5 by None Filthiest Hotel!!
Had to ask for housekeeping every day. When they finally did come they
left no toiletries
left no toilet paper
did not empty trash
did not vacuum
floors in bathroom were disgusting
bed had dirty sheets and rest of bedding
black hairs in bed
we said something at the front desk, but they chose not to do anything about it. I would NEVER stay at this hotel again!!
March 19, 2013
Rated 4 out of 5 by Mary415 Wonderful Staff
Hello, I recently stayed at your hotel and found all of your staff to be warm, helpful, and wonderful. I rated you a 9 out of 10 because there was 1 flaw, the 3am wake up call I requested (and reconfirmed with the front desk) never came. Thank goodness I woke up on my own and got to the airport on time. Other than that, it was a wonderful experience.
October 8, 2012
Rated 4 out of 5 by MAMC We heard how on top of things this hotel was.
My daughter and her new husband stayed their first night their and said it was very nice and comfortable. But I had asked for a bottle of champagne be brought to their room at 11 pm and your staff forgot to put it in their room. I was not charged for it, I made sure. I was just disappointed that they forgot it. I had talked to several people who helped me get it set up and they said it would, but the person in charge must have forgotten it.
June 9, 2014
Rated 5 out of 5 by Alwaysonthego1 Wonderful
Loved everything about my stay
March 10, 2014
Rated 1 out of 5 by Aboo consistent in poor service
I have been very happy with other Westin hotels and I am a platinum customer but for some reason this hotel is consistently disappointing. Not sure if I will stay here again
June 17, 2014
Rated 4 out of 5 by Chitowntraveler True southern hospitality.
Perfect location. Outstanding staff and service. Everyone went out of their way for us from the check in counter to the restaurant hostess and bartender. Our room was clean but there is opportunity for some facility upkeep in the rooms. The carpet was stained and the bathroom grout was stained as well.
January 19, 2013
Rated 1 out of 5 by Easy98 Yuk
Front desk is always understaffed, less than helpful.
Toilet did not flush. Toiletries were not fresh -- both called in to question if housekeeping had done their job. Mouth wash was open, half empty -- yuk!
Complementary coffee was decaf only, no cream.
Staff and mngmnt just don't care.
October 30, 2013
Rated 5 out of 5 by Carolnbob Beale street
We loved the location! The bathroom was great. It was roomy. We were very pleased that we could not hear any noise from Beale street partying. The carpets could use a cleaning in the room that we had. Free wifi would also be nice based on the room cost. But overall we really enjoyed our stay
September 12, 2012
Rated 1 out of 5 by exhausted1 Memphis Beale a terrible representative of Westin
The room has no insulation at all. We could hear the conversations of the people next door clearly. At 2:00 a.m. we could hear next door neighbors talking even down to their yawns. We reserved a room with 2 QUEEN sized beds. When we arrived, hotel was sold out and did not have a room with 2 queen beds available. Since I am not a high ranking member of loyalty club, they gave me a disabled room that had 2 very small double beds. Front desk said nothing about this when checking in, they thought they would just "slip it by me", I guess. Later, I complained and asked why the hotel sold room types beyond the number that were available. I was told that they continue to sell rooms regardless of type until they are sold out. It is obvious that they always do this all the time and if you complain they offer you a measly compensation such as removing your valet fees or something. Bottom line is if you book this particular hotel, DON'T count on any specific room type no matter how many people in your party. A very poor representation of what a Westin hotel is supposed to be.
December 28, 2013
Rated 3 out of 5 by Greg Disappointed...
I have stayed at this hotel before but this time it was disappointing. Service was poor. I checked in at 11pm, the Internet wouldn't connect and I needed to prepare for a meeting so I called the front desk 3 times but no one ever answered. I called down early the next morning because it still wouldn't connect. I got put on hold FOREVER and they finally just gave me a voucher code. That night I had reservations in the restaurant. My date and I both ordered the none in ribeye. They brought us both small filets. When I asked why, they said they'd run out of the ribeye due to it being Valentine's day and that's all they had left. They didn't inform us, offer an alternative, ask if we'd like something else, nothing. In fact the restaurant manager said "that's all we have left" and walked off. I'm sure the staff was tired from working a busy Valentines night but still. Overall, the staff seem very apathetic. Other than the bell staff (very friendly), the rest of the staff seemed apathetic. I'll be staying elsewhere from now on.
February 16, 2013
Rated 1 out of 5 by 3goldengirls Hotel Room Service - Unacceptable
We had to sleep in a dirty room one night during our stay, and no one (night manager) would take responsibility in rectifying it. The problem became the resident's fault instead of housekeeping (hotel). We were not compensated for it - even though we asked.
July 26, 2012
Rated 4 out of 5 by LisaC1117 Pleasantly surprised
There was a lot of hustle and bustle when we arrived for a short overnight on our way west by car. We enjoyed the motorcycles, nighttime activity on the main strip, and then a pleasant singer and servers in the hotel bar. It was a nice rest stop.
June 14, 2012
Rated 4 out of 5 by Jamie27 Clean, Comfy and a Fabulous Location
The best part about this hotel is the location. It's close to Beale Street as well as many other fun restaurants and bars. The heavenly bed was also amazing after traveling for hours. It was clean, modern and comfy!
August 21, 2012
Rated 4 out of 5 by Jack433 Great hotel right off Beale; bad parking service
Upon checking out, I paid the garage self-park fee of $30 to the attendant. After receiving my invoice via email there was an $18 dollar a day self parking fee. This is an incorrect charge and we did not have self-parking. I spoke with the front desk staff even before leaving to make sure we were good. I called the following Monday to clear it up, and was told I would be contacted in 48 hrs. I was never contacted. I called back the following week and was transferred to a machine. This is where I stand? Other than this issue, I was very satisfied with the hotel and it's staff.
May 15, 2014
Rated 3 out of 5 by Underwhelmed Customer service is not a priority
I had an issue at check in and found that the ladies at the front desk couldn't have cared less that their issue with not having my room ready caused me to be late for my plans.
February 23, 2012
Rated 4 out of 5 by flyingdawg Great Location
This hotel is fairly new and in a great location. Lack of a room upgrade is frustrating. Hotel parking is prettry expensive, but there is limited, free overnight street parking.
August 27, 2012
Rated 3 out of 5 by Gemelli80 Still waiting
TV wasn't working. My co-worker had no hot water, and I requested my invoice by email. Two weeks later, I'm still waiting. And this is a gold member treatment.
April 12, 2012
Rated 1 out of 5 by jackson10 disappointing
This Westin is not up to the same standards as other Westin properties.
Beware, the deal one makes on the phone while booking is not honored at the hotel.
April 8, 2013