Rated 5 out of 5 by stu1874 Lovely 2 week stay
Stayed at hotel as part of business trip on what was the busiest time (Expo week) but everything was great! Beds were comfy, food was tasty and had a great time all round.
A big thank you to Melinda and Michelle for helping me feel comfortable while there, as was first time in Dallas and on my own, and coming from Scotland, it made a big deal to me.
July 5, 2014
Rated 5 out of 5 by SliderR Great Stay
The entire staff was very warm and welcoming, but I must say that Peter, his wife in the Restaurant and Diana Lugg at the front desk really stuck out to me. They were very helpful and attentive. Peter and his wife made me feel at home for my meal in the restaurant - he is quite the guy and I enjoyed their stories and conversations. I used to work in hotels and I have a bachelors degree in hospitality management and Diana gets the gold medal in overall, helpful, genuine service. She is caring, attentive, effecient, and just plain nice. Westin is very lucky to have someone like her at their hotel, and I hope they value her services. Only minor complaint I have is that there is no Jacuzzi! That was a let down for sure but hopefully you folks add one soon!
July 3, 2014
Rated 1 out of 5 by Unsatisfied28 Overall rating very poor
1 - 1 hour after checking in the bed sheets had visible stains
2 - Cordless phone was dirty and didn't work
3 - Stains on bathroom mirror
It's the worst Westin hotel I ever stayed in. It was outdated and not up to par as Westin reputation. It looks like a motel converted to a Westin. More emphasis on lobby instead of rooms. Very bad brand for Westin!
July 1, 2014
Rated 3 out of 5 by RonRon Front desk mgmt staff just doesn't seem to care at all
Several issues - stay here every week M-F b/c of corporate acct. Did the "no linen change system" & never been told of "vouchers" I just read about in room so now how to get credit? A week ago I asked them to change the charges to my corporate card not my personal. Front desk: said it's done. Left to find they did it anyway, now b/c of your mistake, I am having to wait 15 DAYS for my $$$?? Called 3x for Front desk mgr, never retruned my call. When I went over there: "sorry, nothing i can do". Last week, charged for internet. Had to call again to get bill fixed. Shaking head. Still waiting for my $.
July 1, 2014
Rated 5 out of 5 by Sandra4495 Hotel staff was excellent
We really enjoyed our stay at the Westin Park Central. The staff was very attentive in meeting all of our needs. We would definitely recommend this hotel.
June 30, 2014
Rated 2 out of 5 by ajz1234 Uncomfortable
Hotel needs total bathroom renovation!
June 30, 2014
Rated 2 out of 5 by MSPVolt Definitely needs a refresh
I find it hard to believe this is a W property. The room was clean but everything from the chunks out of the tile in the bathroom to the peeling wallpaper to the non-smoking room smelling of smoke after maid service left me surprised. The first day the maid service did the bed but nothing else. The sink shot water at me when I turned it on and I had to fix it myself. There was zero noise blockage between my room and the one next door that could optionally be connected as a suite and my neighbors - who weren't raising a ruckus but just talking normally, kept me up until the wee hours.
Front desk staff, dining room staff were polite, prompt, and helpful, however. I'd be reluctant to stay here again, I confess - it's just so far from what I expect from a W property.
June 29, 2014
Rated 4 out of 5 by ccs48 Good hotel in N Dallas
I have been staying at this property for the past 4 months. The "hotel" is very nice and has good amenities. Parking is POOR at this property.
Some of the employees go above and beyond and others are not very friendly.
June 27, 2014
Rated 3 out of 5 by Lady27 I wasn't impressed actually disappointed
Instead of two queen beds we got two doubles which are small. The air wasn't blowing cool enough either. The dpcarpet in this hotel needs to be cleaned its dingy. A bottle of Dasani Tap of water in the room is $3.50 the price of a case Westin you need to revisit that and in the gift store it's $4 absolutely ridiculous. We couldn't get in out if the garage with out having to keep call the front desk. Room Cards were not working properly neither did the discount cards we received.
June 24, 2014
Rated 3 out of 5 by AustinVisitor AustinVisitor
Lovely upscale property, extremely courteous staff, comfy room. Unacceptable levels of overlook on some basic maintenance (only one soap dispenser in women's lobby restroom, dusty trash in elevator lobby windowsills on several floors, minimal pool towel replenishment).
June 22, 2014
Rated 3 out of 5 by Drew65 Bellmen....!
The Bell staff is AWESOME. These guys (and one girl) were great. Very friendly, courteous and attentive. The older gentleman was especially attentive and very friendly. Honestly, they were the best part of my stay
June 22, 2014
Rated 3 out of 5 by d0805 Hotel has good location
This hotel has very nice staff. The problem with the hotel is that it needs to badly be updated. The cleanliness of the common areas leaves much to be desired. The carpets in the halls going to the rooms are all dirty and stained. This is not what I would expect of a Westin property. The food and beverage are fine and the workout room and pool area are nice. Biggest complaint is the appearance of the common areas on the floors and the up keep and cleanliness of those areas as well. Love the staff at the door
June 21, 2014
Rated 5 out of 5 by Snooper Great Hotel
The heavenly bed and good food were the reason for excellent ratings. The hotel was very quiet (10th floor) and I was able to get an excellent night of sleep. My room was spacious and very clean.
June 20, 2014
Rated 1 out of 5 by DoubleCharged Double Charged and still waiting on refund more than 2 months later
I stayed at your hotel for a dance competition April 11th - 13th. I was not impressed with the service. I could go on about how slow the service was in the restaurant, never being asked if we needed anything, no refills on the drinks, and having to track down the waiter to get our check. Or the lack of preparation for a large convention and having to wait over 30 minutes to catch the elevator or asking 5, yes 5, employees where the stairs were located so we could walk up to our room and not a single one knew where they were. One employee went as far as to say, we don't have any stairs that go up, just down. Really!!!!!! Or with not being able to access the free Wifi that comes with my Starwood membership. My real issue is being over double charged. When I returned from my stay in April I noticed that you had charged my credit card for two stays. I called and was told that one was only a hold and it had been removed. Well guess what? When I received my statement in May there were two charges. I called in and spoke with numerous people including Candice, Michelle and Camille. Camille assured me the charge would be removed, I even have an email dated May 17th stating a credit would be issued within 5 to 7 business days. Well guess what? I received my credit card statement yesterday June 16th and still no credit. I called back and spoke with Camille and was once again told that a credit was issued but not within 5 to 7 days after our last conversation, as the email stated on May 17th, but on June 9th and Camille cannot explain why. I called my credit card company last night and still no credit has been submitted to them. I have stayed at many Westin's and have never been treated this way.
June 17, 2014
Rated 5 out of 5 by allisontruong awesome front desk service
i love the young lady who check us in at the front desk. she is so sweet, friendly and helpful. we even booked a last mintue stay after a planned weekend and she rememebered us. service likes that is amazing, keep it up
June 10, 2014
Rated 4 out of 5 by TheDog Seems a bit outdated
The staff here was very nice and accommodating from the bellhops to the front desk. The alarm clock in room 412 needs to be replaced. It would randomly make noises so I eventually just unplugged it. Also, the sink faucet leaked a bit, but leaked directly into the sink so no major issue worth calling maintenance to the room. I thought it strange to have no fridge in the room.
The beer offerings at the bar could be a bit more robust. Our pizza was undercooked, we sent it back and we think they brought the same one back with more melted cheese on it. The dough still seemed raw and when asked to they deleted it from the check. The pub was closed for business so bar was only option for snacks.
June 6, 2014
Rated 5 out of 5 by JennyB5 Very nice hotel
The beds are wonderful. The shower is wonderful. The room is very quiet. The buffet at breakfast was delicious. The customer service help at the desk was great.
May 28, 2014
Rated 3 out of 5 by Ags9 Lost reservation
Hotel did not have my resevation. Questioned me and asked if I was sure I had right date, right hotel etc instead of trying to find my reservation. I had my arms full and had to dig thru my pocket, get my phone, find the welcome email from a couple of days back for SPG members which showed my reservation. All the while your representative was getting impatient
May 27, 2014
Rated 5 out of 5 by Alotta Comfortable
I stayed one night for business. I was very pleased with the comfort of my room. The beds were very comfortable and was able to have a good night sleep.
The front desk personnel were very efficient, friendly and accommodating. I was able to check out late without any issues.
I was there on business and did have an all day conference at the hotel which included meals. The food was very good and the service could not be any better.
May 24, 2014
Rated 5 out of 5 by TomFromNH Excellent Staff
This is my go to hotel. The staff are amazing.
May 23, 2014
Rated 2 out of 5 by yoshioka Sandals in the room
I am not sure actual service in the Westin.
But I found duty sandals in the room.
In the 1st day, I found the sandals. But I thought that staff forgot to take out it in cleaning room. But there were the sandals in the room in the 2nd day.
I think that it is strange..
May 18, 2014
Rated 4 out of 5 by lipstick1601 Very Comfy!
I keep coming back to this hotel for it's location and comfort. Not sure why they changed the shower heads - not a fan of the new ones.
May 14, 2014
Rated 4 out of 5 by Lizzie4 Outstanding Staff
From the time we checked in, the people at the desk were the best ever! They upgraded us from a regular room to a corner suite. The waiters, the bartender, the housekeepers, all went out of their way for us! Only the outdated bathrooms and worn furniture in the lobby were disappointing.
May 9, 2014
Rated 2 out of 5 by jpz7680 Not the best Westin
I love to stay at the Westin chain of Hotels usually, but this one was not at all up to the standards of the others I have stayed at. All employees were very nice and the food was good, but that was it.
May 8, 2014
Rated 3 out of 5 by GlennV Westin
Not what you would expect from a Westin. Bedding needs to be replaced, A/C worked on. Staff not that friendly . Valet staff was great!
May 8, 2014
Rated 4 out of 5 by bailey57 Very nice rooms
Before may stay I was a little worried about the quality of this hotel based on the internet reviews. I had a very nice, comfortable and clean room. I did not experience any of the negative comments that were made about the hotel. I would stay there again. Just wish there was free wi-fi in the rooms.
May 5, 2014
Rated 4 out of 5 by BusterSod Excellent stay
Close to our son's home. Have stayed here before and will return. Only negative was the lobby coffee shop charges $5.50 for a cup. Seems a bit high.
April 21, 2014
Rated 4 out of 5 by ccs48 Good hotel
Overall the hotel is good. The staff is friendly and helpful. Rooms are clean for the average guest, but if picky, dust under the furniture and between the bed and nightstand shows NOTHING gets moved to clean. One suggestion, when checking a guest into a suite, they should use the "living area" door as the entry, NOT the bedroom. It would be much more appealing.
April 20, 2014
Rated 3 out of 5 by LADIBUG UNSATISFACTORY
FOR THE RATE OF MY ROOM, I EXPECTED BETTER QUALITY.
April 14, 2014
Rated 2 out of 5 by ASF58 very inefficient
this was a known large convention and the facilities were horrible--bathrooms in the convention areas were unacceptable and never stocked. Wait times for coffee and lunches was very long --it seemed there was not enough staff in the hotel to manage the large groups.
April 14, 2014