Rated 5 out of 5 by ckd1 Excellent Hotel in Milan
Thoroughly enjoyable stay at the Westin Palace for 5 nights. Little to fault and thoroughly recommended.
June 30, 2013
Rated 5 out of 5 by BocaGirl 8 Days - Flawless Stay!
Stayed at this hotel last year and had a nice stay.
The hotel is lovely, elegant and beautifully maintained. This May back again but for 8 days. Was greeted at the front desk by Franceso, very pleasant and professional. My SPG status was acknowledged and was upgraded to a beautiful, large room on the sixth floor. My request for a quiet room was certainly met. I was able to open my windows at night for fresh air & a peaceful nights rest.
The service was excellent. And believe me, during eight days I had many requests. All the concierge were friendly and helpful. Riccardo booked train tickets for my trips to surrounding towns and gave me additional info to get around. Housekeeping was
exceptional, quick and courteous and I am picky.
I only had breakfast in the restaurant, good although a little pricey. Relaxing in the lobby lounge was a treat. Lovely surroundings and the attendant always remembered how I liked my latte.
This year free wifi in the lobby, which was a great improvement. I couldn't connect to my iphone so the assistance manager did it for me. Wifi in the room was perfect, FaceTimed the states everyday.
The location is in a quiet, business area near the Centrale Train Station (a 10 minute walk). Although, you are a quick taxi ride to fine restaurants or a 10 minute walk to great shopping. If you are looking to be near the Duomo with crowds right outside your door - this is not the place for you. That area is a few minutes away by taxi or Metro.
Looking forward to going back next spring. Lovely, intimate hotel with truly caring, professional staff. What a pleasure.
June 10, 2013
Rated 5 out of 5 by TimothyK Understated Elegance
I feel strongly that this elegant property deserves better reviews than I have read. I have been staying here several times a year for the last 6 or 7 years. The staff has always worked hard to exceed my expectations. The proximity to the rail station and the old city are perfect. The facility is aging but I am always aware of maintenance and renovation work to upgrade the facility. I often eat on premise. I am particular fond of the bar past the reception desk where tea, cocktails or a lite snack or dinner can be had.
April 26, 2013
Rated 1 out of 5 by boody Bad service
the hotel staff was not friendly. the service is really bad for a 5 stars hotel. It does not deserve more than 1 star
April 18, 2013
Rated 4 out of 5 by Ron70 Good hotel near the railway station
Good size, very comfortable room. It's converted from very old building, but still in superb condition. Wifi equipped room but spotty. Reception staff is helpful, speedy check in and out. However, the same cant be said about the concierge/doorman who were helpful on arrival but just stood around while my wife struggled with our luggage when we checked out.
April 12, 2013
Rated 5 out of 5 by WineAdvisoryGroup Excellent Service
The service at this hotel is excellent, from the moment you walk in till you leave. The front desk personnel are incredible... professional, friendly, efficient, always willing to help. Each day after check-in they would greet me by name... impressive. The place is not inexpensive, but you get what you pay for. This is a hotel frequented by many business people, but has a good mix of tourists. Get a rate that includes breakfast so you can take advantage of the wonderful, elaborate, buffet. The concierge staff was great, helping on tours and with restaurant recs.
April 2, 2013
Rated 3 out of 5 by mayu bad service
service levels were very poor. we had to ask for things 2-3 times for serving even a simple thing like water.
room were very old.
i will not stay there again
April 1, 2013
Rated 1 out of 5 by DissatisfiedClient Highly NOT Recommended!
It was a nightmare!
December 20, 2012
Rated 4 out of 5 by Cavriaghi Wonderful hotel but a little inconsistent
A wonderful hotel with a beautiful lobby and very nice rooms, but a few things just a bit off. The staff is friendly and often outstanding; for example I met the water bottle man in the hall way and he was great, encouraging me to drink lots of water for my health. Yet wifi was only so so (dying once and dropping skype calls a few times) and turn down service missed a night.
I will be back and like the hotel very much but the inconsistencies keep it from being great.
December 8, 2012
Rated 5 out of 5 by RN22ct Highly recommended
The staff were very helpful, friendly and made me special.
The entrance decor ( the white Christmas tree) is wonderfully done.
I had problems with Internet connection even though there was a prompt reply to my problem but the thought of me being redirected to an IT specialist is too much just to be connected to a wifi server.
Highly recommend this hotel. You truly lived up to the Excellence Award!
December 3, 2012
Rated 4 out of 5 by choc client service
Quality is perception of the client, there are more nice hotels, what makes the difference here is the staff friendliness, much better than other Milan hotels. Well done.
December 1, 2012
Rated 5 out of 5 by Bigbird A Great Hotel
just stayed at this hotel friendly helpful staff a pleasant stay in a vibrant city
November 25, 2012
Rated 3 out of 5 Redecoration required
ALthough the style and atmosphere of the hotel is fine, it might deservea complete refurbishment to bring it into the 21st century.
The service is good but overpriced.
Having to pay €39 for a cup of coffee, a bowl of cornflakes and a boiled egg is over the top.
November 19, 2012
Rated 1 out of 5 by terriblydisappointed Terrible experience
This was my worst hotel experience with Westin and possibly any other hotel. It took me 45 minutes to check in. The staff were rude and were very unhelpful. I couldnt sleep most of the night because the rooms are so old you can hear any movement from neighboring rooms. I was so happy to leave; terrible value. For the same amount of money, I could have stayed at a much nicer place where the staff are at least half-way courteous.
November 16, 2012
Rated 4 out of 5 by Nikita Truly Palace interiors
Excellent: interiors, mango smoothie at breakfast and breakfast itself
Good: location, value for money, upgrade for Platinums
Not so good: plumbing, bed (two joined beds instead of one), no club lounge
Bad: very dusty room (hotel needs to buy vacuum cleaners for housekeeping), room cleaning is unacceptable (when first I came to room - I noticed candy under the table, after five days it was still there), I did call reception to ask for free bottled water as Platinum amenity, man put me on hold and then just hanged up after few minutes.
November 8, 2012
Rated 5 out of 5 by Aldo Great experience
Hotel meets all expectations ...complements to the staff
November 1, 2012
Rated 5 out of 5 by Gordon225 Great hotel from all aspects
Great location, super helpful staff,beautiful room. Highly recommend
November 1, 2012
Rated 3 out of 5 by DavidLN DavidLN
Convenient location but service somewhat slow and not readily offered. Wi-Fi does not readily work.
October 30, 2012
Rated 4 out of 5 by SHE81 Nice Hotel!
Just returned from the Westin Palace Milan
Requested a renovated room (renovated a month agao) and they honored my request
We were nicely greeted by the dorrman and the reception / check in went smoothly
Room was nicely decorated and average room size
Bathroom was small only one sink, shower and tub together
We received a room on 4th floor.I think rooms on top are more ornate but not as new and clean
I was not upgraded as a Gold member (though I didn't ask to be)
Lobby is spacious and pretty
Wifi works pretty well
Housekeeping was good except the last night they did not do turn down service which was annoying( It was one of the nights I didn't call to remind them, though I should not have to)
I also could have used more water in room
The concierges were VERY professional and very nice which was extremely helpful
Thank you to Antonio, Giovanni and Luca!
The hotel is very well located in the Republica area with a train station across the street and the central train station very lose by
The gym at the hotel is well equipped
I would definitely stay here again!
October 26, 2012
Rated 1 out of 5 by vafa So disappointed
First of all I have booked this hotel as a 5 star. It was look like a 3-4 star to me.
Room had loads of scratch on wall very small room not even needed cleaning it needed painting and decorating.
No bath in a 5 star hotel ?? only a small shower.
When I booked on I paid it all. When i checked in they told me its all pre paid and you dont have to pay anything on check out they charged me 20 Euro for tax. This is cheeky and rubbing off. You could suggest that in your website or at least on check-in.
October 24, 2012
Rated 4 out of 5 by baju Very nice hotel
This hotel is very very nice. The only small negative points are the facts that rooms on the side of the street are very noisy and that the food from the room service is too expensive compared to what it is.
October 22, 2012
Rated 5 out of 5 by Eitaro Great property
I stayed there for one night in Oct 2012. Very nice hotel. I would highly recommend it if you are staying in Milan.
There is not much around the property, but it was only 15 min walk away from all the sightseeing sites.
I had problem with my wireless internet in the room. The only place my wireless would work was near the entrance, but nowhere in the room. But they had premium internet speed option with the cable, so it was great. Something I have never seen in other properties in the past.
October 20, 2012
Rated 4 out of 5 by ZZoya Great place to stay at - if someone else is paying
Nice hotel, good location, but a bit overpriced for what it is. And I really don't appreciate the places where they make you pay for ironing your clothes instead of providing the iron!
October 20, 2012
Rated 5 out of 5 by volamom Deluxe, non-smoking
We stayed in a deluxe, non-smoking room on the first floor and were very happy. It was the only really comfortable bed we slept in during our entire stay in Italy, since most European hotel beds are hard as a rock. The concierge and reception staff were very friendly and helpful. And, even though the hotel is a little out of the city center, there is a subway just in front that will take you to the Duomo in only two stops.
October 4, 2012
Rated 2 out of 5 by Mark66 BAD EXPERIENCE
Old hotel with rude staff (maybe it was a bad day) and old rooms, poor ac in room.... Worst Westin I have every stayed in period.
September 28, 2012
Rated 5 out of 5 by KCL1937 A hotel you want to come back to stay at
I am a business traveller and have been visiting Milan for over 20years.
This was my first stay at the Westin but between the staff and the hotel environment I am going to make sure it is my permanent choice
Congratulations to the Milan Westin team
September 21, 2012
Rated 1 out of 5 by substandard Staff require improvement
there were 7 of us with booking of 3 rooms. We came in a large van and many bags. On arrival, we wanted to help the porters sort out the bags so that they can deliver the bags to the respective rooms. We were rudely told off. The porters just put all the bags together and guess what, 2 of the bags were sent to a room that was not even any of ours. We had to searched for the bags.
My room was supposed to be upgraded to a suit and I used 2 of my upgrade credits. When I went to my room, I thought it was a regular room. I asked the front desk and was told all rooms are suites. I checked out the other 2 rooms and the room that was for 1 night rm 930 was a suite. I believe the front desk simply decided to give the suite for the 1 night stay. I decided not to take action as it would possibly ended up with us having to change rooms and embarass my friend and his wife. What an attitude!!! The least Starwood can do is to refund my 2 upgrade nights. I am thinking of dropping Starwood for other group and give up my platinum status.
September 20, 2012
Rated 5 out of 5 by cleo33 I was blown away
Our room was upgraded. I've been upgraded before but not like this. There was a sauna in our suite, with a view if the Duomo in the distance. Fantastic room. Fantastic service. I couldn't fault it.
September 16, 2012
Rated 3 out of 5 by senoritalucia Nice hotel, not 5* service
The hotel is very grand looking inside and our room was lovely, however we were told by the reservations team before we arrived, that we would be getting an upgrade as our stay was for a special occasion and that this would be added onto our reservation. When we checked in I had to ask about this as it wasn't mentioned and was told if we were to be upgraded we would have to pay. I showed the emails which did not state anything about an additional fee, but the staff did nothing to sort this out and just said the reservations team were wrong. I was very disappointed as we should never have been told we would be upgraded if it was never going to happen. I was also disappointed by the service upon arrival. Usually in 5* hotels, there are doormen ready to greet you and take your bags but they were just standing around. Our room wasn't ready so we had to go and ask someone to look after our bags for us and nobody understood (we were given other people's bags etc.) so this took a long time. When we returned, nobody escorted us and our bags up to our rooms either. There were a few problems with the room for example a shelf which just collapsed causing the glasses on it to smash and ants in the bathroom which wasn't very nice on our last morning. Upon checking out we weren't asked how our stay was or if there were any problems so I had to mention it myself to which I did eventually get an apology. The hotel was nice overall and the location was great, but I just didn't feel like anybody really cared that we were staying there. Most 5* hotels pride themselves on making their guests feel special but I didn't feel this was the case.
September 13, 2012
Rated 5 out of 5 by Dondim14 Milano in style!
We loved our stay at Westin Milan! We couldn't have stayed at a better hotel. The location was key, the recommendations from staff where to go / eat like a local was right on the local neighborhood shopping was great. Our accommdations were spectacular as was staff, gym, spa... Can't wait to visit again! Thanks again!
September 7, 2012