Rated 1 out of 5 by Alan This hotel is not what is used to be
From the moment we checked in to find our guaranteed room was no longer available. For the lack of help in the restaurant for breakfast. For the lack of service at the bar. The housekeeper Saturday seemed to be the only one to clean the room, but when I asked the one Thursday and Friday for towels she said no. Just no...we were left two days with no bath towels, after long days on the course I had to wait over and hour each time after calling the front desk for a towel. Thursday she didn't even empty the trash can. The hotel needs some cosmetic help, hallways need paigning, they need to hire more help. barely anyone says hello- riding in a cart around property or the staff. Next visit we will most likely looking for another hotel.
April 8, 2013
Rated 3 out of 5 by PeaceNluv Countertop full of black ants
Left several msgs and spoke with on duty mgr on 2 diff occasions on 2 different days re: countertops full of black ants. We were assured it will be taken care of this morning as the hotel is sold out and there is no other available room for us to move into. Came back to the room later and black ants are back again. Hopefully this room will be marked for maintenance after we leave so external terminators can inspect and fix this.
Very disappointed as a former platinum and current lifetime gold starwood member. We were not able to enjoy our stay.
November 30, 2013
Rated 4 out of 5 by DrComputer A bit behind the times
Since Westin thinks they are "green" resort it was a bit surprising that when I called ahead to ask about charging options for my electric car they were very confused and sent my call to the security department. When I arrived I asked the valet where to park (which I was instructed to do by security) and they were also confused. I was able to use a 120v outlet in their garage next to the golf carts. Upon check-in I spoke with the front desk manager who was also confused about what charging options the resort had. It's 2012 and there are thousands of EVs on the road now. For a "world class" resort to not have installed a J1772 charging station or even have a standard NEMA 14-50 plug available for guest driving EVs is a bit behind the times.
September 24, 2012
Rated 5 out of 5 by HonestBruce A great getaway vacation
There are many low score reviews here. Reading through them, the complaints include bugs on the outside and sometimes inside the rooms, and also the upkeep of the rooms are sub-par in some cases.
I found no visible bugs outside my room, and the inside is clean, fresh and very comfortable.
For the very few ants I found on the bathroom sink, I don't fault the property for it; the place is surrounded by grass and trees, a couple of bugs is actually commendable, not worth complaining about.
Front desk at check in is courteous. When my bathroom tub was draining slowly, a call to the service desk yielded a friendly technician within 10 minutes and fixed the drain.
My wife and I enjoyed our 2 nights stay and will definitely stay again in the future.
May 28, 2013
Rated 5 out of 5 by YvesMM Desert Oasis
Stunningly beautiful hotel compatible for both family and romantic get a ways. The front desk staff was efficient but not the friendliest. Housekeeping attempted to clean at before 9:00 one day but thereafter realized that a later cleaning time was more appropriate. The cleaning, however, was very thorough. This is a beautiful property with dual access to the Villas for entertainment. The pool slide was not working and should have been noted prior or at check in but managed to find out about the other pools (villas) on day three. Only regret was not knowing about it earlier. Parking was easy and always found a spot near the room. The food was fabulous but expensive. Breakfast for a family of four can run near $100 but the convenience is worth it. Pool side food was also delicious. Clean and fun game room for young adults. I did not use it but peeked in to see the people enjoying themselves. If you want a clean, beautifully maintained hotel near local restaurants, please visit this establishment. I read the review prior to booking and for those who didn't like it, I question if anything could be liked. Overall, one of the better hotels in the Starwood chain.
August 7, 2014
Rated 5 out of 5 by Niecee1011 Second Time Here
We just had our second visit to this resort and all I can say is WOW!! From the time we checked in until the time we checked out, the service was exceptional. We were warmly greeted by the front desk, our receptionist was very personable and friendly. We were easily able to check in prior to the check in time into our room on the ground floor in the building closest to the pool. There was plenty of parking, which made it easy to unload our luggage and walk straight to our room. The room was clean, spacious, plenty of amenities, and the patio view of ducks was great - my toddler loved that! The pool was clean and the pool service was amazing. The server we had was very attentive to us and we never had an empty drink in hand. My toddler had a blast with all the new friends she met there. In addition, there was also a bounce house for the kids right next to the pool! She was entertained the entire trip. When we got back to the room, it was nice and cleaned by housekeeping. We spent most of our time at the pool this whole trip, that by the time we were done, we just wanted to relax in the comfort of our room. We didn’t get to check out the restaurants, but I can say the pool food and drinks were pretty darn good! Overall, this stay was 100 percent better than the last and I will definitely be back again.
June 16, 2014
Rated 1 out of 5 by Bill1301 Room 1039
This room was totally unacceptable. The bathroom was poorly illuminated. The shower had missing caulking in the tile. The water controls did not cover the opening in the wall. In the main room the light fixture was crooked. The carpet was so dirty that when I walked on it in my white socks, they became black on the bottom! Room 1039 was so close to the road and the loading area adjacent to the meeting area that there was a constant din of road noise. As someone who is a frequent traveler, I found this room totally unacceptable!
February 12, 2013
Rated 2 out of 5 by Orlando Great amenities, customer service was very poor
I am a long time Starwood member and truly enjoy the hotel chain that they've developed; particularly the service that guest are afforded. Unfortunately at Mission Hills, the check in staff were unaccommodating and difficult to deal with in meeting my original reservation needs. The room I asked for was not available and they refused to move me during my stay as well.
Additionally, the group I was with rented a large suite for 5 nights that was very expensive. During our stay, Security came to our room 4 times to tell us that we were too loud; 2 of the 4 times were during DAYLIGHT hours. Seriously???!!!! That is ridiculous.
We spent thousands of dollars at the resort and were not treated with a level of service I've come to love from Starwood. Frankly, I will not return to this property again.
February 21, 2014
Rated 3 out of 5 by Vicki13 Disappointed with stay
We are Starwood villa owners and have stayed in many of the hotels as well. This is the first time we have been disappointed with our stay. The overall property is nice but the rooms are dark and our tiny deck had a view of the hallway in the next building. The restaurants were understaffed so the wait was long and our order came out wrong. The reservations staff was very unhelpful with a request of ours and the front desk manager was also unhelpful. On a good note, the concierge staff was very good.
April 11, 2013
Rated 3 out of 5 by Dee1229 this hotel has a great staff
The staff were very attentive to our needs, and worked very hard (evident during a very busy time, with 100% occupancy). The grounds are very well kept; the buildings themselves looked tired and in need of a freshening and/or renovation. We were less than impressed by the food quality and food selection at the bar (full entrees but no snacks). What we didn't understand: why does the outdoor/indoor lobby have very loud piped-in music? It goes against the spa/vacation vibe of the place!
April 1, 2013
Rated 3 out of 5 by gmh21050 Disappointing
I have stayed at this facility three times in the last 10 years. My visit four years ago was the best. My wife and I were excited to return. My most recent stay was disappointing.
The housekeeper did marginal work to keep the room clean. There were crumbs on the floor under the table all week. The soap in the room was never re-stocked and I was only able to get more soap after my second call.
The carpet made my socks dirty and the coloset doors didn't work properly.
I arranged a car for my last full day at the resort to do sight seeing through the concierge. On the day of delivery I was called 40 minutes after the scheduled delivery to find out the car was given to another guest because of confusion with the concierge.
You will be pleased to know they did offer to show me a time share while i was there.
January 29, 2013
Rated 1 out of 5 by GoHuskies Last stay
I've been going to the Westin Mission Hills each March for the last eight years. This time will be my last. I always looked beyond the popcorn ceilings and datedness, but this time it was a joke. The ice machine was broken, the TV didn't work and the pool was closed the day we checked in. Of course their was another pool, but they stuck us out in the very last building. I called twice to express my dissatisfaction to no avail. It was very un-Westin like. My wife suggested maybe it was because we were paying with Starwood points...just shut up and be happy you have a roof over your heads. Well, they still happily charged us $27 for the daily resort fee, despite not having basic amenities available. Tough at night during March Madness not having ESPN to see the highlights. Just SO disappointing overall and they clearly didn't care.
March 24, 2013
Rated 5 out of 5 by Renee1995 Accommodations were excellent
We enjoyed every bit of our stay, The only recommendation I would have is that when I checked, I was given an envelope to be taken to the concierge for a free gift. The concierge was not the friendliness of people. He made me feel like I was bothering him and not welcomed. I also received a phone message in the room regarding a free gift and to call the concierge. I did so but was told we already claimed it. It would be nice if the front desk and concierge were in tune with each other and that we would not have to go through this humiliation.
July 14, 2014
Rated 3 out of 5 by DRPLM Nice, but resort is showing its age.
Overall the resort is nice, but the overall condition of the resort is showing its age. Rooms are not taken care of, not as clean as they should be, beds are lumpy, older decore, and design, carpets are stained and dirty, the hallways are dirty and full of trash and discarded pizza boxes.
The reception and pool areas are beautiful.
Beware of kids being everywhere!!! If you are trying to have a romantic getaway, this isn't the resort for you.
September 3, 2013
Rated 2 out of 5 by Jumbo Weston Mission Hills - LPGA Kraft Nabisco
Checked in during the LPGA Kraft Nabisco
Room had large wet puddle in middle of rug. Fixtures on patio door were broken. There was still left over garbage in room. Checkin staff could have mentioned that every other community in the Palm Springs area was subject to long distance telephone charges : cost for a short telephone call to a number accross the street were exhorbitant. Required persistant complaining to get resolution.
April 18, 2013
Rated 3 out of 5 by Bruin52 Needs work
I asked that several defects in the room be repaired, only 1 of 3 was accomplished. The patio light was out, the main room light had to be turned on and off by removing the plug from the wall because the pull chain was broken, the walls had old scotch tape and paper attached to them, the exhaust fan in the bathroom did not work. Also, I would have thought that a SPG Elite member might get a better room with a view than 1014.
April 15, 2012
Rated 2 out of 5 by Sour4 When is a Suite not Sweet?
Our experience at Rancho Mirage should be a warning to anyone with a family who thinks they are getting a suite to sleep 4 people. We had confirmation and an expectation that we would have more than a sleeper sofa for our young adult children. All suites at Rancho Mirage have one bed and a sleeper sofa. While spacious the suites are very dated. This is a second class Westin. SPG members beware!
January 2, 2014
Rated 3 out of 5 by nyspgmember Shockingly disappointing service
A front desk that seemed confused at all times. Not welcoming at all at check in and never acknowledged my status. Never told ust hat we could be in a different building and that we might have to drive to our room, so we ended up lugging bags from car to registration then back to car then to room. We had to come back for our keys as our room wasn't ready right away, I had to wait 15 mins before someone
March 11, 2013
Rated 3 out of 5 by Susan80 This hotel needs to be better maintained
This was our fourth year at this property. There was a very cool day and night. Our heat did not work and could not be fixed. We were not offered another room for the night - just a tiny space heater which was not adequate - the temperature was in the 40ties. It wasn't until we complained that we were offered Starwood Points. This was since gesture but it should have been offered without us asking.
March 14, 2013
Rated 3 out of 5 by Golfer Out of character performance
Have stayed here numerous times and have always had good visits. This time was different. Was placed in handicap room without my knowledge, air conditioner fan would only work intermittantly for the first day and overhead foyer light was out and was never fixed. Confusion over housekeeping services resulted in no service for a day. Defiitely out of character for the service they usually provide
April 17, 2013
Rated 1 out of 5 by Disappointed What a disappointment!!!!
Not only was the in room TV not high definition, it did not receive any networks, only some obscure channels. The screen door to the patio did not operate properly. The door to the mini bar fell off when opened dumping beverages onto the floor, and the fridge had been left unplugged and did not cool our morning juice. We left a day early and relocated.
January 22, 2013
Rated 4 out of 5 by CK45 July
Stayed here for a weekend getaway with girlfriends. The staff was super helpful. Great time and I will go back.
July 28, 2014
Rated 3 out of 5 by BadWestin Disappointing Visit
My wife and I had a very disappointing stay at this propoerty this past weekend. Our room had light bulbs that needed replacing, the phone didn't work and it was never serviced. we tried to grab a bite Friday night in the lounge. we ordered two items and our server brought the wrong flatbread first and never brought our salad. Not Westin standards.
April 1, 2013
Rated 3 out of 5 by Rider5298 Dissapointed.
While the grounds and facilities are beautiful and the food very good... Um... to the point, It may be time to look at the mattress in 202 and see if its time for a new one. It had more peaks and valleys than the hills around us. The box spring appeared to have a broken board on the right side... The room was very nice and spacious, clean, and comfortable. The bed was the worst part.
The gift shop, while it had wonderful things to look at, had astronomical prices on the food and drink. 5 ounces of yogurt and fruit = $6.99... A 32 ounce bottle of water $4.99... Perhaps your just trying to keep the shelves full. The convention I was attending was not a group of millionaires nor were we stupid. We went to Walgreens across the street from the east end of the property and picked up our water and yogurt there. Wow! All in all we'll be back because the convention rotates to your facility every two years, but we will be better prepared with our own necessities...
October 7, 2013
Rated 2 out of 5 by UnhappyGuest27 Improve Staff at Westin Mission Hills
Staff doesn't get things right - apparently doesn't listen. Plus, Overcharge on bill for beer (I don't drink beer) and tried to use link to corect - link doesn't work. Remove second charge for beer immediaely. I will not spend any more time on this.
February 13, 2014
Rated 3 out of 5 by WestinReviewer weekend stay
The front desk staff was rude multiple times and to multiple people in our party. The maids did not replace the shampoo once during the stay. I've stayed here 4-5 times and each time it gets worse and worse. Last time I had ants all over the bathroom though it was taken care of when I called.
August 20, 2013
Rated 3 out of 5 by kctoy Dissappointed with hotel and service
We have not been pleased with our last few visits to The Westin Mission Hills. We have had some issues each time.
March 28, 2014
Rated 1 out of 5 by MartaC Unsatisfactory stay
We are Gold Preferred Guests. We attempted to register as such. The representative stated we were not, refused our upgrade and then put us in building 1 which has a very loud AC unit outside. An interesting choice to put us there considering the hotel was less than 50% occupied.
August 26, 2013
Rated 3 out of 5 by Bubus Terrible experience
It's very bad experience, the concierge it's not help me to book a simple dinner and golf round. She push me only to sell the time share, the restaurant really bad service the waiters he worrie for talk whit the others waiters I have to wait 15 min for my bill I never come back
April 8, 2013
Rated 4 out of 5 by Tonja Overall good experience
The property is beautiful and well kept.. The staff were always friendly. The carpet in the hotel was filthy and the bathroom floors were not mopped regularly. Housekeeping wasn't very thorough; mostly surface cleaning, which allows dirt to build up over time.
August 14, 2013