Rated 2 out of 5 by ppeb a bit disappointed
I was here for a conference. First some positives notes. The front desk staff and concierge very nice, except for one staff at the front desk had a bit of an attitude. The room was clean and comfortable, the view was nice, and the conference room and staff there were very nice and personable. A ferry is provided to take you to the attractions across the river. Now for the negatives... I chose the green option, which was a big mistake. I made daily calls to the service and visits to the front desk due to the lack of service for a mere coffee request. I even received calls asking if my request was completed. NOT once was coffee brought to the room without at least 2 phone calls or visits to the front desk, and then it was twice for a seven day stay. I find that to be extremely poor service. Also with the green option they are suppose to clean and replenish the room every 3 days, NOT DONE! Even after speaking to the manager on duty for the second day in a row without service she guaranteed service for the rest of the stay....NOT DONE. Another disappointment was the fitness center was 1/2 mile away. I really do not mind the walk and they did have shuttle service but my preference is to have the facility in the hotel for convenience and the fitness center was closed by 9 pm. If and when I visit Savannah again it will not be in the Westin unless there is follow through on promises and better service. It certainly was a disappointment.
September 19, 2013
Rated 4 out of 5 by rbeach0156 Westin need improvement
The Westin has great rooms and locations. My issue was with the services. First there were no gym facilities in the hotel proper; the gym was located about a 1/4 mile away at the golf club house. I wanted to do a quick workout without a cold walk over to the club house. Another issue was the bell hop service. I wanted to use a cart to unload my car and also to load up my bags at checkout. The staff refused my request and told me that only they could do that. Of course, its just a scam to get tips for pushing the cart around. I would like to do that myself. I hate having others handling my bags. Fix the staff situation and I would have a better stay!
March 4, 2013
Rated 2 out of 5 by MPN453 Nice view but disappointed with hotel.
I travel frequently, for work and pleasure, and expected a much nicer suite for the price. Overall, the suite layout was nice, but everything seemed very aged and I didn't understand the hotel's decision to have wine coolers rather than mini fridges.
My dog found a pair of boxers (not ours) behind a table. The management sent someone to remove them, and apologized, but didn't offer anything. We had to call back and ask for some type of credit, which amounted to less than 15% of one night's room cost (excluding taxes, fees, etc.).
We also had problems with the remotes for both tvs, couldn't see the one premium channel, and ended up ordering a super expensive movie. We rented a few movies while we were out, but then discovered that the dvd player didn't work. When the nice engineering guy couldn't fix it, we ended up having to move to another room on the second night of our stay.
The second room was the same price, even though it seemed smaller and even more worn--toilet seat was rough and scratched and appeared to have been painted over, more of the furniture was scuffed, and there was one bath vs. the 1.5 we had in our initial room.
By this point, we were so disappointed we decided to leave, on Christmas night. The staff was friendly, but there was only so much they could do. When I voiced my concerns about the room differences, the front desk clerk seemed not to care. I had to have the credit put on the bill, because it wasn't reflected. When the corrected receipt was printed, it showed that my points for the stay had been reduced by half!
I love Savannah, and the city at Christmas was lovely. The stay at this hotel was my gift to my fiancee and I feel like I took him to a 2 star hotel for 4 star hotel money.
December 31, 2012
Rated 5 out of 5 by Tex22 Wonderful Experience
Far and away a exceptional experience. Savannah is an incredible city to visit, the location of the Westin over looking the city directly on the River is just perfect. The water taxi adds so much to the trip. We used the Golf course, great track, the spa, great services, the restaurants and lounges, the pool, everything. Perfect. One more thing that made this an unbelievable trip, shortly after we checked in a yearling bald eagle perched on our balcony. No BS, room 1602 top corner next to the wooded area, we have pictures and video of this once in a life time experience. Take the boat trip to Daufuskie Island, If you are boater you will love this trip.
July 28, 2013
Rated 1 out of 5 by Frustratedmom Could have been better
There were broken handles in the room, the tub did not drain. This hotel does not support breastfeeding moms. Each day I had to give them my ice pack to store and several times they could not find it.They said they would arrange for a refrigerator for me upon arrival and did not. The room has a "cooler" not a refrigerator- I thought it was a refrigerator and discovered that all of the 14 ounces I pumped went sour when I stored them in the room cooler. It took them 45 minutes to find my milk they stored overnight in the employee fridge and I was late catching my flight. There was never anyone on staff to pass out towels by the pool.
July 14, 2012
Rated 5 out of 5 by SPGPlatinumAtlanta Great Stay in Savannah
We arrived early on a Friday afternoon. We stayed on points since we were in town for our daughter's soccer game. As a Platinum SPG member we were upgraded to the 16th floor (top floor for this hotel) with a view of the river. The top 2 floors have balconies. Breakfast was great. We enjoyed the frequent, and complimentary water taxi service, into downtown Savannah. Savannah is not the easiest small city to find parking in, so the ability to arrive/depart via boat makes the riverfront much easier. Our room (1623) was in great condition and the staff were welcoming and friendly. We will stay here when we are in Savannah again.
September 14, 2014
Rated 3 out of 5 by rae379 Ok hotel - don't expect greatness
The hotel lacks any wow factor beyond the fact that it is on the river. The rooms are nicely sized, but plain. The pool and bar areas lack character and design, though these things are nice to have and won't be found at most other Savannah hotels. The food and drinks were alright, but nothing special.
Of course there is the resort charge that everyone hates, but I actually didn't mind it because I enjoyed hitting golf balls on the driving range, which the resort charge covers. And it covers parking, which if you stay at any other hotel in Savannah, you will pay $20 just for parking alone - at least here, the resort charge covers more than just parking. But the hotel will basically lie to you and tell you that the ferry to/from River Street is "complimentary" and covered by the resort charge. It is not! The ferry is 100% funded and ran by the local municipality to promote business/tourism. It has no affiliation with the Westin.
As a platinum member, I was upgraded to a river view room, which I appreciated. But perhaps the thing that left a bad taste in my mouth was 2 service failures within 45 minutes of each other. First, the hotel could not provide an HDMI cable, because they had "already given all they had away and some guests didn't return them." Ok, I get that, but as a platinum member I was hoping they could procure one. Please provide an HDMI cable and perhaps charge a fee if the cable is not returned at the end of the stay. Secondly, I called and asked for 2 champagne glasses to be sent to my room. It took 3 more calls and 45 minutes before they finally showed up - right in time for my husband and I to go to dinner and not have time to drink our champagne bottle.
There were also multiple times when I would talk to the SPG desk for a few minutes about an issue, only to eventually be told that they couldn't help and I should talk to the concierge (and vice versa.) Very frustrating. The walls are also a bit thin, and it is not the quietest hotel.
But overall, I would still recommend the hotel for a relaxing weekend.
December 9, 2012
Rated 4 out of 5 by jechho Nice, but busy resort
Stayed here two nights over the weekend, and there were both a convention and a wedding here. Needless to say that the hotel was very busy.Add the fact that Savannah is a party city during weekends, you may want to consider a weekday if you want some peace and quiet time by the pool.
As a platinum, we were upgraded to a nice suite, Had to push hard for it though, a bit frustrating.
The room was nice, though the bathroom needs a renovation. Very 90ish. Had a strange noise from above coming and going all the night (elevator noise?), but with earplugs we got the needed sleep.
The gym was in the club house abut 1/2 mile up the road, which was a bit inconvinient. And please get rid of the old earplugs in the gym, most of the ones I tried did not work.
As a platinum member, I asked to get the much-hated resort fee to be waived, but was told no. It included parking, so I didnt bother pursuing it further. However, it is a shame that spg platinums and golds need to pay a fee that includes internet - as that already is one of our benefits. Really not sure what the resort fee meant for me? Pool chair?
Location might be a plus or a minus, considering how you look upon not staying in Savannahs historic district and have to take a ferry evey time you want to go into the city. It was great to get away from the hustle and bustle, especially in the evenings, but it also was a bit time consuming waiting and timing the ferry schedule.
Breakfast in Aqua star was okay. Chose the continental breakfast as platinum amenity, and we were offered an upsale to the full buffet for 4 dollars each. The continental breakfast was nothing to write home about, so we took the upsale. I really do not understand why the platinum breakfast has been limited this way. Luckily, in Asia and Europe you get the full buffet anyway. Learn something, America. After all, we platinums put in a lot of money in your hotels!
All in all a decent choice in the area. Not sure how the standard rooms are, but I would visit again if I could snag a good rate (tip: the hotel often offers cash and points rates) and their upgrade policy gets better. I would probably avoid the weekend, though.
June 30, 2012
Rated 1 out of 5 by BarkerE5 Horrible Experience
I wanted to book a suite at this hotel for my 5th wedding anniversary. I called the hotel and I was transferred around to several different offices. I was told "there are no suites at this hotel at all", "All the suites are booked", "You wouldn't be interested in any of the suites we have". Finally, a young lady told me about a suite they have that was available it had a fireplace, several balconies, and it sounded lovely. I told her I would call back (because I was waiting to hear from some other hotels in the area). I called back about an hour later, and spoke to a gentleman who took my credit card information, booked the suite for me, and he arranged for a bottled of Rose Champagne and chocolate covered strawberries to be waiting for my wife and me. I never received a conformation email, so the day of the reservation I sent an email to the hotel making sure that all was well. I received an phone call from the hotel telling me that there were no suites and that I had been booked in "one of the best rooms in the hotel", and that the hotel does not carry Rose Champagne but they would have "one of the best bottles waiting for us". My wife and I arrived at the hotel and checked in. The room was horrible small with no balconies, it smelled odd, and there was no champagne and strawberries. I went downstairs to ask where these items were. The young lady at the front desk informed me that there were no notes on my account that I wanted any special items delivered. She said she would send it right up. While we waited, my wife and I ordered room service (big mistake). I ordered the five onion soup (among other things). When the room service arrived they sent me Crab Bisque, I am allergic to Shellfish and did not order this soup. I called room service to explain the situation and I asked for the correct soup. When the correct soup arrived, we received an annoying phone call from the front desk "wanting to make sure everything was going well", the front desk staff already knew that things were not going well, and I had asked them not to disturb us (since we were celebrating). After the soup ordeal was done, I started eating my entree (filet mignon, Risotto, and asparagus). The risotto was flavorless, hard, and general horrible. I called room service again and asked if I could have something else. They sent up mashed potatoes and tried to convince me to eat dessert...yea like that would happen. The mashed potatoes were over salted, stiff, and had crunchy bits in them. At this point I had given up on trying to have a nice dinner and I decided to have a shower. While in the shower I kept thinking that the shower head was turning...but I thought I was just imagining it. While facing the shower head it fell off the pipe and came down onto my chest. I got out of the shower and went downstairs (fully clothed) and asked for someone to come upstairs and fix the issue. They sent a maintenance tech, as well as "risk management" up...I am assuming they wanted to make sure I did not sue them (I had no intention of suing or asking for refunds, I just wanted the stay I had booked and that I wanted to enjoy and share with my wife). The next day I checked out and the lady at the front desk asked "how was your stay with us?"...and I decided to answer truthfully. It was horrible; it was the worst experience I have ever had in a hotel. The manager spoke with me (implied that I had lied about several issues), and wanted me to come back and stay with them again, he also said that they have luxury room with balconies that count as suites...I don’t know what that had to do with anything because my room did NOT have a balcony at all. Again, I never asked for my money back, and I do not want anyone to think this is about money. I simple wanted the accommodations that I was promised, the service I asked for, and I wanted to enjoy some time with my wife.
July 27, 2012
Rated 4 out of 5 by 5833 Westin Savannah July 4th
I have stayed at this hotel several times. Upon arrival it was evident there had ben a large turnover in staff. The staff did not seem to be as confident in their jobs as they could have been. The guests staying over the holiday seemed to be of a lower socio economic level. I would no longer rate this a 5 star hotel. 4 star would be more applicable. Upon departure at 2pm, I and 3 other guest waited for over 15 minutes to get checked out as the 2 staff were monopolized by 2 guest. The 2 staff never attempted to get another staff member to assist them and by the time I got out the doors there were several waiting in 2 lines
July 9, 2014
Rated 5 out of 5 by Monica87 Relaxation by water
I was very pleased with the features of the hotel. It was still decorated for Christmas. Absolutely beautiful. The room was spacious and very relaxing. i had a great sleep.
January 7, 2015
Rated 5 out of 5 by girlfrombelgrade THE WESTIN = a luxury impression in combination with a modern style
It was an honor to stay in a such a globally influential hotel. Your staff is consisted from energetic persons who seem to seek new challenges and they are contributing to your company’s success. It was very exciting and wonderful opportunity for us to spend time in your hotel and we shall definitely come back.
Thank you for the great welcome, amazing comfort and politeness of your staff. So clean, fresh and paying attention to every small details is so important. We travel so much world wide and we can choose your hotel on top 5 we have been. Keep the great work! The only thing was that you should include the breakfast for SPG guests. Thank you and see you soon!!!!
July 13, 2014
Rated 4 out of 5 by Charis220 clean but overbooked
Our second stay at the Westin in Savannah. It was very nice - as anticipated. We had booked a King room. They admittedly overbooked, and we had to sleep in two doubles. They said I had a "guaranteed" rate (non-refundable). I guess the guarantee is only one way! My higher thoughts of the Westin... went unmatched by delivery on this point. A disappointment when it was a rare weekend getaway with your spouse. We were given a discount - but would have much preferred to have awaken rested - and paid what I was anticipating. Also... toilet seat had been "refinished" - kind of rough. How much does it cost just to replace it?
December 30, 2012
Rated 4 out of 5 by TravelinKen Relaxing and Wonderful Property
I stayed at the Westin because I was there for a meeting for 1 night but I wish I could have stayed longer. The hotel is on the river and has a resort feel. Walking into the grand lobby you will see the Elliptigo bikes which you can use to explore the island. You will also notice the large and relaxing pool just through the main lobby at the hotel.
The staff were all very friendly and helpful. My room was well maintained and had a small balcony overlooking the river. It was nice that you could take the free ferry across the river to the historic district and enjoy the restaurants and shops. I enjoyed my stay here and would not hesitate to stay here again if in the area.
September 15, 2013
Rated 3 out of 5 by Kassie224 Very tired from no sleep
The amenities were very nice, but the hotel missed the biggest mark...a good nights sleep. My fiancé travel a good amount. We have stayed in a wide variety of hotels in various price ranges. This was supposed to be a relaxing weekend before our upcoming Vegas wedding. Since these hotel rooms are smaller than any other hotel we have ever stayed, both cheap and expensive, noise was a huge issue. The hallways are so narrow you can hear every word other guests say in the hall. We were both woke up several times that night. I was glad to get home. Though, the pool was very nice. The bathroom was nice, but too small. Wish we had stayed at the Another River St hotel for the price
April 8, 2013
Rated 5 out of 5 by SHWC2224 wonderful stay
We were in Savannah for the Rock n Roll marathon. This was the perfect location to stay - we did not have to touch our car the entire weekend! The valet staff was very friendly and informed us that we could cut through the lobby to get to the expo which was great news! Our room was BEAUTIFUL with a gorgeous view of the river. the lobby was lovely and the front desk staff, concierge and PBX were very helpful throughout our stay. We went to the jazz brunch on sunday which was perfect before heading home. the food was delicious, the music was nice and we were able to get seated 15 minutes before our reservation. i will definitely recommend this hotel to anyone visiting savannah!
November 12, 2013
Rated 4 out of 5 by Mike0601 problems at check-in
When we arrived, there was a mistake in our reservations having us arriving the following day and staying a day later. The staff was somewhat unwilling to attempt to find a room within the facility. My family has been at the Westin yearly for the past 8 years, the last 4 being somewhat problematic. I will say that one of the young concierge attendants was helpful in locating a room at another hotel chain 20 miles away. I missed the whole first day of my conference due to the error. It appeared that I was not the only one having issues as my fellow chiefs of police conference attendees were checking in.
July 25, 2013
Rated 2 out of 5 by Floridafolks bad restaurants among other things
we are preferred members paying for a premium room and arrived early on a Tuesday and was told they would try to get room ready early, after 3..5 hours of waiting our room was ready only 30 minutes prior to guaranteed check in; we were told could not pre-purchase tickets for the New Year Eve party only to find out they changed it a few weeks prior - why would they not email guests? Amanda at concierge desk was awesome! she actually printed our tickets from home for us so we did not have to pay $5 to print at the hotel; we were told the music would be for a bit older crown.. started that way but then was "club" type music - why when most guests were over 45? Went for breakfast on Wed and waited 15 minutes nobody came to our table, had to get up and ask for coffee, service is awful, on New Year Eve we were out all day, returned to room at 4:30 to relax and room not cleaned yet; called and was told would check and get call back; did not; went to go downstairs and saw housekeeping in hall and she said they were 8 people short and behind and would clean our room next; we went to the bar for a drink while room was getting cleaned and I asked for a Grey Goose martini and she said they were out of Grey Goose! how does a bar at a resort run out of Grey Goose at 5pm on NYE? at one point asked to speak to a manager but they were all too busy.. we have traveled a lot and stayed at many different resorts and chains and this was such a disappointment.. the only good I can say was the bed was comfortable; the view amazing (16th floor) Amanda and Phil at concierge desk were great and valet were very nice and the NYE event was gorgeous and well worth the price; just disappointed in the music; the front desk staff was friendly but the restaurant is awful; food cold when finally served
January 6, 2015
Rated 2 out of 5 by Relax98 Hotel is getting Tired
I have stayed at this property the last ten years for business and leisure. What a great spot to rewind, relax and enjoy a piece of Savannah. This visit I found the staff not to be as friendly or attentive from valet, desk, wait staff, and housekeeping. This was not a Westin experience I have grown accustom to. The entire property is in need of a refresh but, more important detailed cleaning in common areas and elevators would be a start. The food quality is well below what one would expect for the price.....I will be back because I love the Westin brand and am hopeful this was just a slip and fall.
April 20, 2014
Rated 3 out of 5 by KMR3045 Underwhelming service this time around
Disappointing. Westin is my preferred hotel when I travel to Savannah. This time they fell short of my expectations. The hotel did not seem to be properly staffed for the large conventions. I waited an hour and a half for my bags to come up to my room- finally gave up and went to get them myself. no staff available to take guest to spa. After waiting 20 minutes, I had to ask the concierge to call spa to advise that I would be late for my appointment. I ordered room service and received doughy, undercooked pizza. On the plus side- bed was dreamy, staff was apologetic, professional and always polite.
June 27, 2013
Rated 1 out of 5 by mz057 EXTREMELY DISAPPOINTING STAY
Extremely disappointing stay for a resort hotel. Customer service was sorely lacking and consistently dismal throughout the hotel. We had one bad experience after another, which is a bad reflection on the upper management. This is a lovely property with great view of River Street in Savannah, but that could not make up for the poorly trained, unprofessional and sometimes rude service we encountered. I heard similar complaints from other guests attending two unrelated conferences there. I strongly suggest, for the sake of accuracy, looking over all charges placed on your account prior to check-out.
May 20, 2014
Rated 1 out of 5 by Texas66 Very disappointed
From reservation to arrival to check-out this hotel was a total disappointment. There were so many ill-mannered convention guests we could not make our way around the hotel. The restaurant hours are so limited, we could not find decent food during "off" hours. The service in the bar was poor. The elevator was very dirty and the staff was unprepared. Plus our sleep was disturbed by the baby crying next door each night.
June 10, 2012
Rated 4 out of 5 by Juliet69 It Matters visit...
Everything was very good...it is nice to have the comfort of the Westin hotels when we stay. My only comments would be that even with free pts stay, the resort fee adds up. There isn't much that is offered as a "free" perk. Yes, parking is included, fine but after leaving Savannah we were in Charleston at a another chain. Well, they GIVE you a made to order breakfast, free hot coffee all day and it would be nice to have a few things like that included. Wish we could use the points to also include the resort fee, or at least reduce it. Free is not free anymore, thanks though, our stay was lovely.
November 3, 2012
Rated 4 out of 5 by Cathy3270 Awesome view
The property is a beautiful one. There was a major screwup with our reservations not being tied together....I was disappointed with initial response of the front dest staff, the supervisor did get it figured out....but our room wasn't cleaned either because of the mixup..Rufus the night supervisor did come and clean it himself. As a lifetime plat I'm member I was disappointed I wasn't offered any points or breakfast voucher as compensation,...because the screwup on the part if the front desk cost us a lot of time and unconvinced. With that said the property is gorgeous and the food is great.
July 14, 2014
Rated 5 out of 5 by bmrubin Good Times
Hotel has lots to offer, its very relaxing.
December 29, 2014
Rated 1 out of 5 by unsatisfied2011 This hotel has terrible service and hidden fees
I was very displeased with my stay at the Westin. The check in staff messed up my reservation 3 times, adding additional rooms, additional fees, charging the wrong cards. My bathroom had gross black stuff that got all over everything and the maid did not clean in the three days we were there. The confirmation said it waived the resort fee of $25 but they still charged us $20.33 extra per room per day to park and use the internet. It has this resort fee but none of the amenities of a resort. Both breakfast and work out facilities are off premises. And on top of it all, the pool was closed. This facility is very expensive with extra fees and nothing to offer. I would not stay at the Westin again.
December 8, 2011
Rated 4 out of 5 by ConferenceGoer Final Impressions Make an Impact
Overall stay was excellent until the end. Yesterday PM I was trying to retrieve my luggage from storage; there was a cab waiting for me and I needed to make a flight. The issue was the Concierge; while I appreciate she was helping some guests with selecting a restuarant; I was waiting a while for a bellhop to retrieve my bag. She did not offer to call a bellhop or acknowledge my presence with "Someone will be right with you." I wound up going outside; tracking down a bellhop and pulling him inside to pull my bag. BTW...I was in full sight of the front desk and they did not make a move either. I am by nature a very patient person; but this LAST impression of the hotel is the one I walked away with.
February 6, 2013
Rated 2 out of 5 by Cali24 Reserved room not availiable!
I was very unhappy with my experience at this paticular hotel. I had reserved my room weeks prior to my arrival, and when I arrive I was told that the room that I reserved with my credit card was not availiable. Also, when I was given a room I did not have the view that I originally asked for. The front desk clerk tried her best to rectify the situation and I appreciate her efforts to make my stay as pleasant as possible, but I did not receive the experience that I wanted the holiday. I drove 4 hours after flying cross country to this hotel hopefully no has to have this happen to them.
January 2, 2014
Rated 2 out of 5 by nd01 Poor Service
This is way below par for Westin brand and does not live up to its billing. The staff was not very friendly nor much helpful. SPG recognition was almost non-existent. If you plan to stay here, beware of a few things:
- There is an additional resort fee of about $20+ per night
- Location is across the river and you need to take a ferry to get to Savannah town side
- Golf green fee is between $89 to $129 depending on the season
- Staff is not one of the friendliest
- There is no Lounge and there is nothing offered in lieu to SPG elite members. Platinum members may take the breakfast as amenity but this is just 'continental' breakfast where the selection is essentially not much more than coffee and toast.
July 7, 2014
Rated 4 out of 5 by Margaret25 Good location and facilities
The facilities were very spacious, especially the lobby area. Unfortunately, guest room maintenance was only fair in that after two calls to the service desk and promises of repair, no one was dispatched during our three-night stay to fix the problem with the toilet flushing mechanism. Also, there was mold growing in the caulking around the tub.
All employees were unfailingly friendly and helpful, but this hotel seems to not be sufficiently staffed for the very large demands on the employees (six weddings were accommodated that weekend) - always a line at the front desk and concierge.
November 5, 2013