Rated 5 out of 5 by moe71 8 years and counting.....
My wife and I have been staying at the Westin Trillium each summer (a long weekend) for 8 years now. Our kids are now 7 and 8 so we have needed assistance for the first couple of years and the staff at this hotel has been first class. Once again, we just returned from a long weekend stay and they impressed us. I had made a mistake on my reservation and Stephanie and Susan were there to help and resolved the issue very fast. Great hotel and look forward to returning next summer!
August 5, 2014
Rated 4 out of 5 by SunnyTraveller Very comfortable spot to live for two weeks!
I was very happy with my room and my stay at the Westin Trillium, while I did some work in the area. I loved the size of the room, the kitchenette, the bed and the view of the Blue Mountain Village. There was a bathroom door that didn't close, and the bathroom fan didn't work, which I mentioned to the staff, but I believe that they didn't want to disturb me to fix it. The facilities are fabulous with the outdoor hot tubs and a short walk from the village. I would return to this hotel.
December 10, 2012
Rated 4 out of 5 by DG0519 Hotel is Worth the Visit!
My wife and I recently stayed at the Westin Trillium House Collingwood. It was a great stay! Staff is excellent, location is ideal and hotel amenities are fantastic! My only disappointment was the Work Out Facility was under construction and I was not informed when we booked. I usually take advantage of the New Balance work out gear loan program but had to leave the hotel to use a nearby gym. This was a minor inconvenience and overall the stay was incredible. Highly recommended hotel!
December 18, 2012
Rated 3 out of 5 by Toats74 Would have expected a bit more
First time staying at the Westin at Blue Mountain. Hotel is nice and clean. Staff were very friendly. The one bedroom suite was nicely stocked. The fridge however made a squeaking noise that would come and go, but kept us up. The only other complaint I would have is the pullout. I have stayed on many pullouts over the years, but this was by far the most uncomfortable. Anyone over 150lbs will have springs digging into their body. I would have expected better quality from the Westin.
August 11, 2012
Rated 5 out of 5 by Sunshine10 Amazing place
great hotel / area for family. plenty to do for all. staff very friendly and responsive. nothing but good things to say. Having a kitchenette or full kitchen is great to provide maximum flexibility for snacks and meals. We will definitely be back. Thank you!
November 12, 2014
Rated 5 out of 5 by SvendsenJr Great Hotel, Location and Facilities
Stayed at Westin Trillium House, from July 26-28 in One-bedroom Suite. The room was huge, clean and had own balcony with view over the mountains. Large bedroom and very nice livingroom with sofa-bed. Really nice pool and hot-tub. 5min walk to Acitivity Central (Mini Golf, Gondola, Segway-Tours, Mountain Coaster etc.. Only "bad" thing about our room, it was next to the stairway/emergency exit on 4th floor. Some people used the stairway insead of elevator which was a bit noisy.
July 29, 2013
Rated 1 out of 5 by Gubby Booking / Pricing
On line pricing / booking was confusing and manipulative. I ended up paying way too much for my accommodation. Two rooms for two nights in off season! Where are we! London or Paris?? The food in Oliver Bonacini restaurant was average and way over priced ( See more online reviews ) In fairness the rooms were comfortable and the children had a good time at the water park ( Which Costs Extra ) and the adults enjoyed the village.
September 23, 2014
Rated 4 out of 5 by PhoenixRising2012 Good hotel and great location
The only reason why this hotel is not a 5 star overall rating is due to the fact that our air conditioning didn't work in the room. However, the weather was so nice that we were able to keep the window open. The room was great, but the real plus is the location of the hotel in the blue mountains and within walking distance of the village. The grounds have a little bit for visitors young and old, so you're definitely going to have something to do and enjoy on your visit.
July 31, 2012
Rated 5 out of 5 by HakunaMatatta Great Hotel
I was very impressed with the hotel, although that has alot to do with the proximity to the village and all that has to offer as well. Hotel on it's own was Good and I think the Oliver & Bonacini restaurant is a Great feature of the resort. The beds and bedding are outstanding. I don't understand the lack of SPG recognition when the entire trip was booked through SPG?? Hot tub and pool an excellent feature also but the pay per use Wi-Fi ? really? in 2012..... no sense
January 12, 2012
Rated 5 out of 5 by UKsue Great Expectations met
It is always difficult to maintain people's expectations at a high level. Time after time again, this property delivers consistent quality accommodations, service, and amenities. Beautiful and perfect location and views, great rooms with fireplaces and fully equipped kitchenettes nicely maintained, and O&B restaurant very reasonably priced outstanding food!
I'd love some 'slippers' in the room, but I suppose there could always be something else to make it perfect...
January 10, 2013
Rated 4 out of 5 by Mercedes57 Areas of improvement--suggestions
We were located on the 3rd floor of the hotel; many of the hallway lighting shades adjacent to each room in the corridor were damaged and in need of replacement; the hallway carpet was torn and in need of repair along seams in the corridor areas too. Such items need immediate attention to not detract from the overall appearance of a Westin Resort of which I am an SPG member and a Starwood owner. The stay was enjoyable with a good view of the mountain.
January 14, 2013
Rated 3 out of 5 by m9n1b4 this hotel
one there should not be a villiage surcharge, Hide it and but it in your hotel price. When the weather is under a certain temperature heat the pool. Fix the ramp for handicap people, its gravel and a long way there. My advice is for your future because I have been coming there ever since you opened, with my family. I didn't ger any special rate, and I think next year I will be going else where. Thank you very much. Wish you all the best in the future
August 2, 2013
Rated 5 out of 5 by MCH72 Definite recommendation!
We ended up at this Westin sort of by mistake, and it was outstanding! Although we read several less-than-promising online reviews, our experience was EXTREMELY positive. Our 1BR loft room was in excellent shape, and the setting was much nicer than we expected. Hotel was great, village was great, and there were tons of outdoor summer activities for the whole family. We would definitely go back.
(Full disclosure: pool area needs some work.)
August 31, 2013
Rated 5 out of 5 by RIK2014 Met expectations
The Westin lives up to the Starwood groups reputation and expectations. Staff were very friendly and accommodating as they normally are at a Starwood property. Everything was exceptional except we found the restaurant to be a bit pricey. That's surprising due to the fact that there are so many other choices close by. We did not eat at the restaurant although initially we had planned to.
We hope to return soon for another visit.
July 23, 2014
Rated 5 out of 5 by Elvis017 Great Employee
I would like to make special mention to Roman, Front Desk Agent, who went above and beyond guest expectation. As I am a Westin employee I felt he treated me like any other guest paying higher rates and didn't expect anything as I had a starhot rate. His continuous smiles & friendliness towards myself and my family was a great start to our mini northern vacation.. He wished me a Happy Birthday & always greeted us when he was on duty.
February 21, 2013
Rated 4 out of 5 by 3cats Recent stay experience
Lovely location with much more to do locally than I anticipated. Easy access to The Village. Beautiful landscaping. Friendly and helpful staff. Excellent restaurant. Loved being able to sit on balcony overlooking pond and enjoy "people watching".
Negatives: too few outlets in room for a high tech life style. Walk to our room from elevator was very long as was the walk from our room to the ice machine.
August 20, 2014
Rated 5 out of 5 by BAG1 This resort has something for everybody
Arrived to our beautiful clean suite to find a great view of water features.
Then went for walk around village and stayed to enjoy the live show at the village stage.
After enjoyed soak in the large hot tub and put on their signature Westin robes.
Had good sleep in their comfy king bed.
The next morning had great breakfast in hotel restaurant then made short drive to to town to see more live music.
July 27, 2014
Rated 5 out of 5 Very good
-Arrived at 2PM and was told that check in can only happen at 4PM because hotel was full.
-15 CAD/day for parking fee is expensive
-breakfast not included
-They gave me a good upgrade and the apartment was huge with 2 LCD TVs, kitchen and on high floor.
-I was able to leave my car at the garage during the afternoon after my checkout.
-I also received a beer and pretzels as a welcome gift for Platinum guest.
January 4, 2012
Rated 4 out of 5 by George7291 Winter Vacation
The hotel was well maintained and the staff were very friendly and helpful. Rooms were very nice with a great view and only 3 minutes walking to Village and Ski Hills and Ridge Runner ride. Pool area and washroom & Sauna needs a little more attention. Guest throw their towels everywhere and they don't seemed to be picked up as often as they should be. Sauna not working great. Was never hot but the pool and hot tubs were great.
January 6, 2013
Rated 4 out of 5 by acny Nice Hotel - But expected more
Room was great, but requested early check-in which couldn't be accommodated, but actually wasn't able to check in until 4:30 pm. Pool was closed for a whole day as they had to empty it. We had to request access to the adjacent indoor facility. Requested late checkout but that couldn't be accommodated either.
Rooms was nice but not roomy for a 2 bedroom suite. Wished rooms had washer and dryer.
August 18, 2014
Rated 5 out of 5 by Denise101 PERFECT WINTER RETREAT
Went on a family winter retreat for the first time to this resort with my kids. My son loved everything about the hotel, we stayed in the one bedroom loft and it was amazing, very clean and cozy. Had the best view of the mountains.We had lots of fun skating, site seeing, relaxing in the outdoor jacuzzi (in the middle of winter) the coolest thing to do.... Plan to visit in the summer for my son's birthday in august.
May 6, 2014
Rated 4 out of 5 by Larry669 Our stay
For the most part staff was friendly. For the price you pay for the room no idea why they would charge extra money for 3 days of internet access, a little excessive. On our last day there took 45 minutes to get breakfast served because of a group that was there. There excuse was they had to redo the sauce. If we would of known it would of taken that long we would of ate in the town as we were pushed for time.
August 28, 2013
Rated 4 out of 5 by Tuxx Hotel was very nice,,staff very helpful
We enjoyed our accommodation and the staff was very friendly. We chose to park our own car and the lot was in poor shape.
We felt that the food at Oliver was overpriced and menu seemed limited.
We did enjoy the coffee both at dinner and the following morning. The grounds are very pretty and the pool area looked inviting. Once again I would recommend the hotel without hesitation.
August 15, 2014
Rated 4 out of 5 by LinNew Short vacation with Toddler
We stayed for 3 nights at The Westin Trillium House, had a great time.
Room was really clean. As a family with small children, we are really happy about the hygiene of everything in the room.
Bed was really comfortable; almost as comfy as my own bed at home.
The one bedroom suite had stove tops and cook ware, easy to cook for our little one.
Staffs are friendly and helpful.
Swimming pool and overall facility in Blue Mountains are pleasant. We enjoyed as much as we could.
The O&B restaurant was delicious and convenient.
The kids club was under renovation. We didn't know about it when we were booking. Really wished that my daughter could spend some time there.
Don't like the paid underground parking, especially during a non-peak season. It's Blue Mountains, not downtown Toronto. The free outdoor public parking as an alternative does compensate it a little though.
June 27, 2013
Rated 5 out of 5 by Kelly312 Amazing hotel
This was our first visit to Blue Mountain in many years and The westin hotel was excellent. We stayed in a 1 bedroom + den and it was great. The kitchen was really convenient especially with a 1-year old. The room was modern, very clean and comfortable. The amenities were also great, we really enjoyed the pool. We had dinner and breakfast at O&B and both were fantastic. We will be coming back for sure.
October 14, 2012
Rated 5 out of 5 by fitchic Wedding Bliss
The purpose of our stay was for a wedding; which included the ceremony and dinner all in the comfort of the hotel conference area. What a beautiful setting; from the "winter" decor to the amazing lighting! Lighting really is everything. The food was top notch. I am still in awe that it was a buffet style. If you are looking for a wedding venue, you have come to the right place. Pure wedding bliss.
December 21, 2012
Rated 4 out of 5 by Localtraveller comfortable
I got a room facing the village on the fourth floor. It was a beautiful view. You can hear the water. It was peaceful. The staff was very helpful and polite. I also ate at Oliver and Bonacini restaurant downstairs. The service was excellent and the food is amazing. Compared to other restaurants like Tholos, Copper etc of the same price range, you could tell that O&B is on a different level.
August 7, 2012
Rated 5 out of 5 by Happytraveler17 Excellent and amazing!
We stayed at the Westin in Blue Mountain for 5 nights with our 2 kids. It was an amazing experience and everything was beyond our expectations. We had a one bedroom suite and it was enough room for all four of us. The service was impeccable as well as the food. I would highly recommend this hotel for a relaxing and comfortable experience for families and those without kids!
July 20, 2014
Rated 5 out of 5 by SMANSUY FRIENDLY HELPFUL STAFF
STAFF WENT ABOVE AND BEYOND TO ASSIST WITH NEEDS AND ALWAYS WITH A SMILE. LOCATION WAS AMAZING. I TRAVEL QUITE A LOT AND A HOTEL IS A HOTEL. IT IS THE STAFF THAT MAKES THE DIFFERENCE AND YOUR STAFF WAS AMAZING. WE ATE AT YOUR RESTAURANT, USED THE VALET, FRONT DESK, AND ROOM SERVICE AND EVERYONE EXCEEDED MY EXPECTATIONS. ROOMS WERE VERY CLEAN AND UPDATED.
THANK YOU - WE WILL BE BACK.
February 15, 2013
Rated 5 out of 5 by EFBC Wonderful stay
I brought my daughter to celebrate her 10th birthday at Blue Mountain and it was a wonderful experience. The Staff in the hotel could not have been friendlier and the room was lovely, they even left a note for my daughter and a small box of chocolates. It was a wonderful weekend and the hotel and its employees were top notch.
September 8, 2014