Rated 5 out of 5 by Kayrose Plan to return
This hotel meets and exceeds the Westin standards. The happy hour and breakfast buffet were exceptional. The staff could not have been more friendly and professional. All staff, the front desk, restaurant staff, and bartenders were exceptional in their service and personality. We will definitely stay here on our trips to Baltimore; which are several times a year.
September 17, 2012
Rated 5 out of 5 by Mert9800 I appreciate al lthe amenities!
I always stay at this Westin because of its close proximity to the airport and free shuttle. I have everything I need right at the hotel...pool/hot tub, bar and restaurant, workout facility and office with computers.
May 8, 2014
Rated 3 out of 5 by gaffizz77 Nice
Stay was nice except for the tv that wasn't working. Called it in on the first night and a tech wasn't available but would be out the next day. The second night I came back to the hotel the tv still wasn't working. Second stay with SPG where I've had a problem with the tv.
Also, the food is good at the hotel but it is the slowest service I've ever experienced.
October 15, 2012
Rated 3 out of 5 by Kian Stink Bugs
Had to kill 2 stink bugs in my room. the sad part was after reporting it in the morning the 2 staff members behind the reception said they had never heard of any complains about this. The night shift staff member was fully aware of this problem and offered to change my room. I'm not sure if I would return to this hotel as I was expecting more from a Westin.
April 14, 2013
Rated 5 out of 5 by AdamH A step above the rest
Honestly, I'm pretty close to Lifetime Platinum, so I've stayed in a ton of hotels, and I’m rarely surprised/delighted.
The Westin BWI surprised me, not with anything over the top or outlandish, but with a simple, relentless focus on nailing the small details and slightly exceeding expectations at every turn:
• The shuttle driver was polite and naturally conversational—nothing was forced.
• Check-in was smooth and friendly.
• The room was clean and nice.
• The Club Lounge was open and inviting, and the food was surprisingly exceptional, both in the evening and at breakfast.
• My group’s meeting space was large and had some unexpected features.
• The lunches were exceptional, complete with sizzling hot plates and beautifully presented sides.
Westin BWI is not an exceptional experience because the team tries to provide some sort of over-the-top service. They just do the right things right, and I thoroughly appreciated that.
November 14, 2013
Rated 2 out of 5 by NPISteve Staff Needs Improvement
Just a couple of notes...
As a SPG Gold member, I was never offered a welcome gift..I had to go back down to the reception desk to ask for it...
On the 6th day, I returned to my room at 5:00pm to find that the room was in the same state as I left it at 6:30am...I was informed that I had a DO NOT DISTURB sign hanging on the door which was not the case...
May 26, 2013
Rated 5 out of 5 by SheenaTA Attentive, friendly staff. Clean hotel.
We really enjoyed our stay here. The bed was a perfect 10. Hotel staff is very attentive and kind. Hotel is beautiful. Facilities are perfect for big or small events. Food is good. LOVE the free shuttle to locations in a 3 mile radius. No complaints!
April 25, 2014
Rated 4 out of 5 by policeman5 This is a great hotel, which I expect will be very successful
This was my first stay at this beautiful hotel, and I was impressed with the facility and the general location. Unfortunately, I paid for a weekend package, which some of the services was not surrender at the time of my stay. The people at the front desk, explained that this should not have happened, and that they would make a note of the incident.
August 12, 2013
Rated 5 out of 5 by 54Bill This hotel has great features
The room was nice and well kept. I had room service and the food was great!
May 23, 2014
Rated 5 out of 5 by rubenpal1 I enjoy staying at the Westin
The Westin is very accommodating and you're staying there people are very friendly trivia and the rooms are very clean and very pleased with it, I'm very particular my room need to be clean that is the number 1 thing that I look for when I walk into a hotel lobby and the Westin has met my expectations I would recommend it to the couple or family
February 19, 2013
Rated 1 out of 5 by scaler78 I was disappointed
I arrived at 3:30 PM and had to wait 2 hours before I could check in! I was told I would be called on my cell phone but periodically employees toured the lobby looking for particular guests. Twice I checked at the desk and the second time was given a room. I was never called.
The toilet did not flush and there were dirt smudges on my sheets!
June 15, 2013
Rated 5 out of 5 by MartyS14 Almost perfect...
My wife and I, and her parents, recently stayed at this hotel for 7 nights. We drove down from NY as my wife was having surgery at Johns Hopkins Medical Center. We looked for a reasonable rate at Inner Harbor hotels and found the prices extraordinarily high, or we found the hotels booked to capacity, or we found hotels beneath our star-level (my wife will not stay at a less-than-four star hotel). Not wanting to pay $400/night, we found this Weston just across the harbor, about 20 mins away from JHMC and downtown Baltimore. We had stayed at a Westin in Boston many times before, always with satisfactory results, so we decided to book this Westin for our stay. My wife is a neat-and-clean freak on any normal day; with her surgery added to the mix she became a total clean maniac! On the night we arrived, she asked the housekeeping staff to immediately change all the bed linens (the room was spotless clean when we arrived) because she wanted to be extra careful. They gladly indulged us and re-made the bed with new sheets, pillowcases and bedspreads, which were still warm from the dryer. I told the housekeeping folks our situation and they went and retrieved some disinfecting cleanser from the cart and proceeded to wipe down all the hard surfaces in the room and in the bathroom, so my wife could feel "safe" from any germs that might have been lurking prior to arrival. Suffice to say, we were extremely pleased with their service and their willingness to accommodate our unusual (perhaps) request. After the housekeeping crew departed, my wife planted her bed-bug early warning system devices, which she had brought with her; four in the bed and two in the chair. After two hours, we checked the devices and no sign of bed bugs. I checked them four more times during our stay; each time clean. Truth be told, I wasn't concerned about this issue (or the cleanliness factor of the room) from the start, but wifey was taking no chances. The folks at this Westin had no idea they were being tested and monitored for bed bugs, but they passed with flying colors! No bed bugs and the room was spotless. My in-laws' room underwent the same bug monitoring and also passed! Throughout our stay, we made several special requests of the front desk and found them to be extremely helpful and always accommodating.There was a time when I traveled frequently for business and I have experienced more hotel stays than most people; the staff at this hotel was outstanding! Special mention goes to John and Kenna at the front desk, both of whom went out of there way to make sure our needs were met. I found them to be professional and friendly to deal with. One evening I needed a drug store; John whipped out his wireless device, looked up local drug stores, checked the hours (it was past 9:00 pm) to make sure they were still open, and mapped out the routes for us. The morning breakfast buffet was excellent, better than most I have experienced at hotels I've been too. The restaurant was also a positive experience; the food was good and the wait-staff very nice (although they were short handed on two nights, so slightly extended wait times resulted, but not their fault). The fitness center was decent, not outstanding by my standards (I'm a work-out guy), but definitely better than most hotel gyms. I was there 4 times and was able to put a buzz on. The lobby area, business center and lounge area were all spotless clean and quite comfortable. Overall, I was very pleased with our stay and would definitely stay here again in the future. So why, you ask, does the title of this review say "Almost perfect"? The A/C unit in our room was a bit noisier than it should have been (rattling, something needs tightening) and the ice machine on our floor ran out of ice one afternoon; me being the cocktailer I am, ice is important! No huge deal on either of these two issues; the stay was otherwise perfect. And, the price was half what the Inner Harbor hotels (Hyatt, Marriott) were charging, so for the money, this hotel is both an outstanding value and a very clean, comfortable, customer-service centric place to stay.
June 25, 2014
Rated 4 out of 5 by Connie64 Wonderful staff
We had a great 3 night stay at this Weston. The registration staff especially Sierra were very helpful. Sierra informed us of the easiest way to get to Washington, D.C. (by train) & arranged for the shuttle to take us to the station. Sierra also gave us some good suggestions of restaurants in the area & printed the driving directions for us.
We did have a couple of problems: we were meeting friends & requested rooms close to each other, but ended up at opposite ends on the same floor; on our return from Washington, D.C. we callled for the shuttle to pick us up & waited 40 minutes in the pouring rain & 3 phone calls to be picked up; also when we returned to our room on the 3rd night there as a strong smell of cigarette smoke in our room. We called the desk & waited for just some air freshner, but after waiting 45 min. we called back & cancelled our request so we could go to bed. Other than those couple of problems , we enjoyed our stay at the Weston.
October 24, 2012
Rated 5 out of 5 by Jack520 Staff amd facility are great!
I enjoyed everything about this Westin. Mike P. checked me in and assisted me by pointing out amenities, helped when I needed things I'd forgotten and made sure that everything was great. I appreciated staff coming around the desk to interact with me - a classy act to make the interaction more personal and personable. Great atmosphere!
July 23, 2012
Rated 5 out of 5 by France11 This hotel has a great "green program"
I was very pleased to see that housekeeping respected the program and my wishes not to change the linens and the towels.
May 14, 2014
Rated 3 out of 5 by frequenttraveler12345 horrible shuttle service.
waited over 1 hour for shutlle for readons unknown. upon checking in, I inquired about it. Issue was not addressed nir any attemot to rectify the matter. Restaurant/bar servuce equalky bad. Food was ordered to go, food was cold, no silverare or napkins provided. overalk, just a bad stay. unusuak for a Westin property.
December 18, 2012
Rated 3 out of 5 by capitaljazzFest Decent but needs improvement
Hotel was nice and clean. Hotel services were o.k., the bellman did not help with luggage upon check in. Ordered lunch in the resataurant....my husband and I were the only people in the restaurant and we waited 45 mins for some burgers! Inside te room, internet connection was off and on, kept losing signal.
June 14, 2013
Rated 4 out of 5 by Schnapps None
Jayquin at the front desk was exceptional and was the service at the restaurant in the evening provided by Alexie. However, we did walk out after waiting for 20 minutes for lunch on Saturday. Tables that had not been bused convinced us that nobody was on the ball around 2:30 on Saturday in the restaurant.
February 27, 2013
Rated 5 out of 5 by BrooklineRob Great from the moment I walked in the door
This Westin staff is exceptional. Great place for interviews.
On my last visit I booked on line but did not complete the process and did not have a room. The young women at the desk was exceptionally courteous and just plain patient with a weary traveler. Great property and wonderfully friendly people
November 1, 2013
Rated 1 out of 5 by Jaclyn711 Room unmade
Entered my room - full wastebasket at door, bed unmade, pile of bedding on chair. Not what I was expecting from Westin.
May 4, 2014
Rated 4 out of 5 by Hella Good conference site
Good conference facility close to airport
May 14, 2014
Rated 5 out of 5 by thrilledcustomer Model for Customer Service & Hospitality
This recent stay has topped my hotel experiences. The level of customer service was unparalled - from the manager ensuring we did not have a wait at check-in to the fellow who helped me with parking and my bags and the gentleman who helped me out with my bags and declined a gratuity...amazing service!
May 17, 2013
Rated 4 out of 5 by NKP2014 This hotel is the best in Linthicum heights!
Good quality of the whole facility. Service level is way above normal which is very nice.
May 7, 2014
Rated 5 out of 5 by mwill exceeded expectations
Airport hotels being what they are....I expected clean and comfortable. This hotel is a lot more than that. The room was very comfortable and extremely quiet and the view was a sea of green. The lobby, bar and restaurant are understated elegance. I'll definitely book again when in the area.
June 19, 2012
Rated 4 out of 5 by CGMDC Better lighting needed
Please put brighter lighting in the bathrooms. I've stayed at your hotel at BWI in Baltimore and Ottawa, CA. several times. In both cases the lighting in the bathrooms was not adequate for female guest applying makeup.
A night light in the bathroom would also be helpful for all guests.
October 28, 2012
Rated 4 out of 5 by 1776 Our Experience at the Hotel
This hotel offers the amenities we were looking for: a good night's sleep after a long drive, an exercise room, good healthy food and late check-out.
April 22, 2014
Rated 4 out of 5 by DesignerGuy Frequent Guest at BWI
I stay here often when in the area. Fran in the Concierge Lounge is great in evenings and always so considerate. It's year end and I need to give her a shout out!
Check -in was "ho-hum" and asking for my printed receipt at check-out was the same.
Not much energy at the Front Desk.
December 12, 2013
Rated 2 out of 5 by Bre12 Clogged toilet
I have used this hotel in the past on business but this is the first time my wife stayed with me. With the clogged toilet, she wasn't too happy and probably would prefer to stay elsewhere in the future. I have to say that I still like the facility and its location is a plus for me.
June 3, 2012
Rated 1 out of 5 by Nigel19 I will never stay there again and neither will my staff
The worst food at any Westin - I've stayed a number if times and it is consistantly terrible
Cold water - 7 am shower and not hot water - are you kidding
Air conditioning unit was like a juganaught in the room.
Asked for room service to be taken out - no one shows.
March 22, 2013
Rated 3 out of 5 by Adrianne Comfy hotel. Ok staff
They needed more staff. Waited forever for shuttle. I ended up taking a taxi to and from airport because shuttle took so long. Both times they said it would only be 10 mins fr shuttle. I waited 30 and have up. Also at bar there was a very few waitresses that couldn't keep up.
March 22, 2013