Rated 5 out of 5 by brody1217 As great as I remembered
My family and I just recently completed a 7 night stay at the Westin St. John Villas. It had been 12 years since were at the resort. It was better than I remembered. Just a top notch experience from the time of airport check in to the painful moment of the ferry ride back to the airport. Everyone was so helpful and accommodating. The hotel held a carnival celebration for the kids that was awesome. There was even a beer tasting for the adults. The grounds are so beautiful and everyone was so nice and attentive. The condition of the studio villa was excellent. It was clean and had an awesome view of Great Cruz Bay. I had recently read some negative reviews concerning the construction noise and lack of shuttle service to the villas. Nonsense. We are already planning a return visit next April. I just hope we will be able to use points again for the trip. I don't see a points option open yet for next April.
April 22, 2014
Rated 4 out of 5 by Frankie51 GREAT RESORT PROPERTY
We just spent six nights at our Bayside Villa, the Grounds are very well kept, We ate dinner at Cruz Bay Prime and the Dinner & Service was excellent. The Bar Service at Snorkels is very poor , the ladies working there tend to ignore you and are not very friendly, The only friendly staff is the concierge's desk , they are very helpful , but also want to make sure you attend a owner's update at the time share office. We will continue to go to this resort as St John's is a special place, but the service has to be up to the standards of a Westin property.
June 3, 2012
Rated 5 out of 5 by WashingtonDC Love St Johns Westin
What a great resort! The hotel upgraded our room on the beach. We went with another couple and had a great time. Although we did not take our kids this time we would take them back. The resort has a lot for them to do. Beach is private and beach sports are solid. I would highly recommend renting a dingy and going around the island. It is amazing! The hotel has a great gym. The spa is small. If you want to save some money take the local ferry vs. the westin boat. Lunch and breakfast are fine at hotel but eat out for dinner (Not at resort)!!!
December 9, 2011
Rated 5 out of 5 by sis54 I can recommed this hotel to anyone
This is my third year at this hotel. I enjoy my stay every year. My husband and I travel in September because we enjoy the off season quietness at the resort and the island. My only issue is that the food and service at the only resturant open in the evening is not very good. I think this is because of the off seaon and have found several nice resturants open in Cruz Bay. It would just be nice to be able to have a nice dinner on property. The deli/market has great sandwiches which we take to the beach every time we go.
September 25, 2012
Rated 4 out of 5 by Wackka Great stay despite a very rough start.
This stay was supposed to be a awesome well deserving girl's vacation and it was almost ruined by the welcoming committee (Franique and Kara) at the airport in charge of issuing you your transfers. No welcoming smile, rude, curt and no customer service skills were how we were met by St; John Westin Villa staff. This was followed by them informing me that my 3 bedroom villa was canceled by someone and we were placed in a 1 bedroom villa.
After 4 hours on the phone with 2 supervisor and a change in room, we were finally able to enjoy the wonderful island and Westin St. John Villa. Kudos to Akema, Shamir, the cab drivers, the ground keepers for an impeccable ground/grass, the welcoming staff at the hotel and the shuttle service who always picked you up/drop off with a smile.
August 30, 2012
Rated 3 out of 5 by kimmy143 Quiet get away with potiental
this is a good resort to escape from the hustle and bustle of most people's busy lives. it is a quiet resort that is very clean and was perfect for relaxing. the resort was recently updated, and was still in the process of being expanded while we were there.
improvements need to be made with the food options including room service. All food service tends to be very slow. there were not many restaurant options on site. the deli on site while convenient could have more grab and go food options.
the pool lacked a swim up bar and wait service in the pool area was not staffed up enough or very friendly.
the rooms were newly renovated, while clean, they were nothing special. they could be furnished with nicer furniture.
the pool was always cleaned and it never closed which was a nice plus but lacked music each day or even live entertainment at special times/featured events.
the spa was extremely small and lacked "5 star" amenities. The work out room was nice.
I believe this resort has a lot of potential to be a true 5 star resort but is not there yet.
June 23, 2014
Rated 1 out of 5 by BigTymaKyle Worst Westin Experience Ever
We came here on our honeymoon 5/28/12-6/2/12 and being a Platinum member since 2006 I expected some type of recognition especially after notifying several people at the hotel prior to our arrival of our recent nuptials. However, not being recognized one single time was the least of my worries as this was not only the worst Westin experience of my life, but probably one of my worst hotel experiences ever with Starwood hotels if not all hotels.
Our trip began with a 2 hour wait at the airport in St thomas. Once we got our luggage from baggage claim we checked in at the westin in the airport and had to sit in a waiting room for two hours without air conditioning and without being told any information on when our shuttle was coming. When our shuttle finally came the ride lasted all of about 10 mins and then we were dropped off at a restaurant at the dock to only wait for another 50 mins for their private ferry to st John to come. If we would have known that we would have had 3 hours to waste we could have actually done something productive and just met at the ferry when it was scheduled to leave instead of having us just wait and wait and wait. Also, being a private ferry I was expecting a much nicer boat since we were being charged so much more than the other ferries, but after riding on them the rest of our trip the Westin Ferry was probably the crappiest one! If you are going to charge more, that you need to provide a better service which they did not.
Once we finally got to the hotel room we were constantly interrupted for the next 2 days by staff knocking on the door, which is the last thing we wanted on our honeymoon. The walls were also very thin and we kept waking up to either our noisy neighbors or the loud lawn maintenance that occurred early in the morning. I finally went and spoke with the manager on duty to explain that we were on our honeymoon and did not want to be disturb the rest of our stay. She apologized and we agreed that our room could only be cleaned in the afternoon from 12-2. However, it was not cleaned for the next 2 days and cleaning people still came when they wanted to clean the room even though we had our do not disturb sign up.
Some other horrible details, we found two gigantic cockroaches in our bathroom through out our stay. Living in LA and NY I have seen big insects but these ones were huge! Also the plumbing was really loud and suspect. The electricity would also sometimes go out. I understand that this is an island so I accept some of these things. However, the staff was the worst and some of their attitudes were simply uncalled for. I could not believe how disgruntle and rude some of these westin workers were. Don't get me wrong there were some very nice and pleasant people, but typically there are never any rude people that work at the westin and I felt like there were quite a bit at this location. For example, the first night we had dinner in the pool side restaurant and our server actually never came back after giving us our entrees. The food was not good and way over priced by the way. We had to ask another server for our bill after waiting around 20 mins with no sign of our original server. The new server couldn't find our meal in the system so he had to ask us what we had in order to ring us up. Such a hassle.
We also got massages at this resort and the spa facilities are tiny, actually there wasn't anything except for a small sauna. No steam room, no whirlpool, and no relaxation area. I don't even think they should say they have a Spa. They had a gym and a lockeroom not a Spa. Very disappointing especially for the price we paid for on the massages.
The resort looks beautiful from a scenery point of view, but so does all of St John. After driving around and talking to other tourists I would definitely recommend staying somewhere else on St John. This westin was not good. The rest of our honeymoon we went to a few islands in the BVI and to St Thomas before flying back to the states and let me tell you the experience at these other hotels was so much nicer, cleaner, kinder, and the staff so much more pleasant, and oh yeah no cockroaches! We were given free drinks, food, and upgraded to better rooms because of our honeymoon status, but didn't get even a congratulations from the Westin.
Honeymoon or not, the overall experience at this westin was completely unacceptable. I am sure there were other bad and good things that occurred during my stay that I can't remember, but the bottom line is that I really hope that SPG takes these comments seriously and tries to improve this location so that future people don't have to have their vacations tarnished like we did because this location does not deserve the WESTIN name. Even at check out they just gave me my bill and didn't even ask how our stay was. Maybe they knew how bad of a job they did or maybe they just didn't care. I was very embarrassed to put my new wife through this ordeal after insisting that we stay at a SPG hotel. Wow, still can't believe how bad this experience was.
July 4, 2012
Rated 2 out of 5 by Marmalade Non Repeter
Staff lacks personality, makes one feel as though they are doing you a favour, food prices absurd. $40 resort fee shocking.
April 22, 2014
Rated 5 out of 5 by olemissrebel Resort was wonderful.
The resort offers everything that you would want for a relaxing, luxurious vacation. I would love to go back soon, and I probably will!
June 23, 2014
Rated 5 out of 5 by MikeP2 This was a really great vacation
The Westin St John was a great place to stay in the Caribbean. The staff at the hotel was pleasant and attentive. My wife and I stay at Westin Hotels pretty frequently, and this hotel is above the Westin standard. We really enjoyed the poolside bar. Service was quick and the drinks were good. Mango Deli was a good place to get a sandwich on resort. The resort is really clean, and well taken care of. The hotel is a $5 (per person) taxi ride to restaurants, beach bars, and shopping.
October 1, 2012
Rated 5 out of 5 by Sumdoit WONDERFUL LOCATION/FACILITY
My wife and I have been vacationing on the island of St John for over 20 years. We have always rented a private home and also rented a car. This year we stayed at the Westin and DID NOT have to rent a car. We took the taxi to town and/or restaurant . ----no driving and or parking problems. We spent our time at the Westin beach or pool swimming/reading and also went with Capt. Phil for a day of snorkeling . Very DISAPPOINTED with the music selections played on pool area speakers
October 21, 2012
Rated 2 out of 5 by DCT12 Disappointing
The staff were wonderful. However, the remainder of the experience was disappointing. The quality of the facility did not equate to the cost of the experience. I wrongly expected more. Attention to detail was remiss (e.g., discolored tiles, moldy ceiling, toiletpaper holder falling off the wall, running out of half and half at the deli in the morning). We have traveled a number of places, this was by far the most dissonant in terms of what I expected and what I experienced.
May 9, 2012
Rated 4 out of 5 by Angie25 Island Paradise!
My husband and I celebrated our 25th anniversary this past week at the West St John Resort and our stay could not have been more perfect! Friendly staff, amazing food, tasty drinks and the most relaxing place in the entire world! The facility is beautifully maintained and looks like a tropical paradise! We discovered so many wonderful things to do and see on the resort and in Cruz Bay but there's still plenty more to do on our next trip! Thanks!!
June 10, 2013
Rated 4 out of 5 by Reviewed So happy with our stay
Chalk up any really negative reviews to a) flukes and b) people who showed up in bad moods and looked for the worst. This hotel would be a solid 4-star place with a couple of very easy fixes. 10% of the lounge chair pads were dirty and 10% of the towels were too worn to be offered to guests. Choose from the 90% of clean chairs and towels, and you'll be happy. Room was in building 15 - had nice updates, very clean, great view of the water (only expected pool view, so very happy here). The food was great across the board at the steakhouse, beach place, and poolside. Focus on the beautiful views, friendly staff, great food and drinks, family-friendly environment, etc., and you will have a wonderful time. Don't get on your hands and knees and inspect the carpet with a magnifying glass - you'll waste your vacation time (and still won't find anything negative).
May 16, 2012
Rated 5 out of 5 by Mack15 Exceeded Expectations!
After reading some of the reviews on this property, I had some concerns that we would be disappointed. We were pleasantly surprised at the beautiful grounds, friendly staff, and the updated decor and great view from our hillside villa. We had a very quick checkin process and were upgraded to a larger one bedroom villa with a great view. We had rented a jeep so parking right outside our room was very convenient. We loved it!
November 12, 2012
Rated 4 out of 5 by eva0825 love this hotel...except...........
I stay at this property twice a year and actually own a time share here as well. I love coming back because of the warm and friendly staff. My only complaint is that the non smoking rule is not enforced. Our hotel stay was in bldg 10 which is beach front. We enjoyed early evenings on our balcony (first floor) and every night our neighors would sit outside and smoke. We are not smokers and did not appreciate this at all.
April 20, 2012
Rated 5 out of 5 by Lynne24 Wonderful Time
We have just finished our stay at the Westin St. John and couldn't ask for anything better. We went during April 19 thru April 26 and the weather was great. Our Villa was in the Bay Vista area making it close to everything on the resort. The Villa was updated and very comfortable. The staff personnel especially Ashley at concierge desk and Evan with Penn Taxi Service were a delight and very helpful.
April 28, 2013
Rated 5 out of 5 by DrJayC Phenominal
I am working in the islands and being a Starwoods Platinum member, thought I would give the Westin a try. Best decision ever ! Incredible staff that took care of every need. The food was excellent and served with a smile. The rooms are very clean. I have been here 3 weeks and would HIGHLY recommend this property. Get to know the staff and they will embrace you as family.
May 29, 2013
Rated 4 out of 5 by cmc75 BEAUTIFUL RESORT
Well maintained and beautiful resort. Although the resort prices on food is a bit high, the quality is excellent. Only negative issue during my vacation, was an employee asking for a tip, vice staying focused on doing their job. I felt a times, there was a sense of entitlement with employees and they should be reminded why they were there.
March 18, 2013
Rated 3 out of 5 by Vetman89 average stay
My stay with you was disappointing in that while the facilities were average, the cost was above average. I don't feel I got my money's worth. The meals in the Beach Bar and Grill were excellent, the Cruz Bay Prime was below average. I would think that when someone pays these prices, they should be thinking "Wow", and I wasn't.
November 16, 2012
Rated 5 out of 5 by DCRhody Great room
Plenty of room and bed was excellent
June 17, 2014
Rated 5 out of 5 by HammerTime Overall Great Time
Overall this is a great hotel..awesome pool, great beach, good bar and food, well kept grounds, clean rooms. Only two complaints would be the mosquitos and the friendliness of some of the staff (concierge? your job is to welcome guests and be attentive to their needs, be nice!)
December 26, 2012
Rated 5 out of 5 by Krissy February break 2014
This was our third trip to the Westin St. John. The resort is looking great and extremely well cared for. The beach is beautiful and we stayed in a newly renovated room. The service was excellent as was the food. Food a little pricey but hey, on vacation everything is expensive.The pool area was newly done and immaculate. Beautiful chairs and plenty of umbrellas at the beach. We had a wonderful time and did not want to leave! There was construction at the resort but it did not bother us at all. I did miss the outdoor breakfast area that is under renovation…next time!
March 9, 2014
Rated 3 out of 5 by Kqquinton Please remodel!
Love the island and would return year after year if Starwood would drop some cash and remodel the very outdated and worn hotel guest rooms!
We want to return but are forced to make another choice as we don't want to re-expierience substandard room conditions.
April 8, 2012
Rated 5 out of 5 by IowaFarmWife Has everything you need or want
We loved this hotel this past January. Very Relaxing and beautiful. It has everything but a swimup pool bar. We are going back for sure! We've been trying to re-book it for next January since we left and reservations haven't opened up yet???
March 23, 2013
Rated 3 out of 5 by Read14 Disappointed
I booked two nights at the St. John Westin because the Villa we rented was unavailable for last weekend of our trip. I booked an Ocean View Room at a rate of over $500.00 per room. With that being said I have high expectations for properties with rates like that. Unfortunately I was very disappointed with this property. The carpeting in the room looked like it was from the 70's and was dirty! There were several permanent stains and quite frankly my first impression of the room was poor. Please be advised that the Ocean View Room was extremely far away from alot of the amenities so you can take the long walk to the lobby, tennis courts OR you can request a shuttle (big golf cart). We requested a shuttle several times but ended up not having anybody arrive for 10-15 minutes. Wouldn't have been bad but they told us to leave our room as soon as we hung up the phone. On one occasion we never received the shuttle. Overall I would recommend renting a private villa on St. John. For less money you can get an awesome place to stay. Spa was very dissapointing as well. Very small.
July 26, 2012
Rated 3 out of 5 by SJJ22 Hotel great for families
We had a great time with our 4 year old daughter. It's a great location with good amenities for kids. The downsides were that the friendliness and reliability of the staff was uneven, we didn't have a great experience at the spa, and my daughter had one bad day at the kids club (her first day was great, the second day she was alone with a staff member who was cold and unfriendly -- turns out it was her last day of work). I'd say this is a great place to stay with your family, but don't go with high expectations for service, the spa, or the kids club. I also did not feel we were acknowledged for being gold Starwood members.
April 1, 2014
Rated 3 out of 5 by Tex78 Stunning Location but-
*Gardens well maintained
*Thanks for room upgrade to poolside
Room for improvement:
*We waited until 5pm for our room to be ready when we arrived
*Housekeeping was erratic and late. Supplies sometimes not replaced
*Decor should be more colorful for the location
*Be careful of the carts
*mosquito control inside of room (coils)
*Restaurants very average and limited hours open.
*The deli in the resort was not well stocked.
*We were not informed about the nearby full market
*Shuttle into town became expensive The hotel should provide scheduled transportation
*the pickup at the airport was worth the expense.
September 28, 2012
Rated 3 out of 5 by tbeen wake up early
very expensive for quality, food below ave
if you want a beach chair get up early.
December 31, 2012
Rated 4 out of 5 by lovestjohn Musty smell in 3 Bedroom Pool Villa
So many positive things to say, however every year for the past few years there has been a musty smell throughout our unit. A dehumidifier system is definitely necessary as mold is also present in the bathrooms.
June 10, 2014