Rated 3 out of 5 by Flav Is Westin going down hill?
My experience during this visit:
(1) Was put in a room directly opposite the elevator entrance, despite my profile which states not near the elevators.
(2) No glasses in the rooms, only plastic cups wrapped in more plastic.
(3) No amenity or shoe-cleaning kits in the rooms.
(4) Tried to order room service - there was no hard-copy menu, and Menu function on the tv remote reported it was "Unavailable" (I tried several times). Ended up not ordering anything.
(5) No breakfast buffet - you have to walk over to the Sheraton (which is very close) - and their buffet is very ordinary.
(6) Felt like a swim to cool down after an early morning run, but pool is only open late afternoon on weekdays, and all day on weekends.
(7) Parking is a bit random. Although it's free, you might need to walk a couple hundred yards if you arrive late in the day.
On the positive side:
(1) Running equipment in the gym is good - there are four or five running machines all in good working order.
(2) Shower was nice and hot.
(3) Air con doesn't blow on you while you are sleeping.
August 19, 2012
Rated 5 out of 5 by TexasRad Excellent!
This is my second time to stay at the Westin Reston Heights, and as before my stay was exceptional. The staff is very friendly and professional, the hotel is beautiful and clean, and the rooms are very comfortable and nicely appointed.
June 10, 2013
Rated 5 out of 5 by Krista909 Best In Class Experience
I stayed at the Westin Reston for business. My team was there for 5 days. The on-site restaurant and staff were fantastic - made us feel like regulars. We hope we will have a chance to stay there again and would recommend it to others!
January 19, 2013
Rated 5 out of 5 by ETome Super Clean GREAT Restaurant
This hotel is in a great location, is very well maintained and the restaurant is amazing. This hotel often costs 350.00+ during the week and can often be enjoyed for under 120.00. This is a great weekend get away for foodies!
February 17, 2013
Rated 4 out of 5 by Radex Great hotel except...
I read in bed before going to sleep. The lighting was VERY VERY bad. In order to read a book or the paper I needed a flashlight. Otherwise the hotel was great. I hope this problem is fixed for those of us who read in bed.
November 9, 2013
Rated 5 out of 5 by Mnichols661 The Front End Staff was great
Mr. Sheppard and Ms. Alexis was so professional with how they help me and my wife with all questions we asked and meet all my needs. I would send all my customer to this Westin hotel because of the great service.
December 11, 2012
Rated 3 out of 5 by Rayjr Room was dark
The room was dark.
Clock didn't work.
Light out in bathroom.
Restaurant was great.
March 30, 2014
Rated 4 out of 5 by NSNS Comfortable but filthy shower
Overall a good stay, but the shower had mold at the bottom of the door and all along the bottom, including the tile. With that said, it kind of made me wonder about the cleanliness of the rest of the room.
August 30, 2012
Rated 5 out of 5 by HappyCamper Wonderful Staff!
From check-in, bellman assistance, room service, etc. Every staff member was always friendly, professional, helpful, accomodating and welcoming. We were very comfortable and happy. The food was great too!
January 23, 2013
Rated 5 out of 5 by TravelingMan This has become my home away from home...
Between regular upgrades to a suite, great meals at the Bistro and a very helpful staff, I really enjoy staying here. Close to my office and Reston Town Center with even more restaurant and other options.
October 29, 2012
Rated 5 out of 5 by yauni my stay was great
We only stayed one night but was highly please with everything. From the moment we walked into the hotel the staff was friendly and helpful. We will recommend this hotel to all of our friends. Thank you
April 8, 2013
Rated 5 out of 5 by TravelingMan Another Business Trip
Stayed at this hotel a few times already. I've been recognized each time and enjoyed the platinum upgrade to a suite each time. Very good hotel, well staffed and great meals. They'll see me again.
May 27, 2012
Rated 5 out of 5 by CraigB Great hotel
Everything met or exceeded our expectations for a high-quality Westin hotel. Excellent staff, very helpful and polite. Marc at the front desk was exceptionally helpful, polite, and professional.
September 5, 2012
Rated 5 out of 5 by Mike321 Exellent Around
Great service at the front desk/restaurant. Recognition/reward for SPG status (upgraded reward to a nice suite with a balcony. Staff rememberd me/my preferences. Amazing breakfast/dinner.
January 20, 2013
Rated 2 out of 5 by SRQtravelQueen Delta needs to choose another hotel for their Sky Priority guests.
Please know that the room we were assigned had the clock not lit, a bathroom light burned out, the task deck lamp unplugged (the plug resting on the base of the lamp) and the guest robe hanging behind the door was soiled. I was so excited to have something to wear after my 11:00 PM shower since our luggage was not available for the night. When I went to put it on I noticed a makeup ring around the collar and the heavy scent of a woman's perfume.
Also our late night room service order arrived with it being cold. But, after traveling for over 24 hours from Europe anything was good.
The shuttle service is anything but convenient. A huge group of guests waited for the shuttle from the airport, personally over 25 minutes. When the shuttle arrived, it was a mad rush to board and over 20 guests were left to wait. Leaving at 5 AM the next morning, the shuttle was full after 4 guests from the Westin boarded. I was sitting in the front behind the driver and mentioned an odor similar to a skunk. He said that there's some kind of leak and he's been smelling it for awhile. Why wasn't this attended to immediately?
September 3, 2013
Rated 5 out of 5 by HW0424 Westin at Reston
We had a wonderful time staying at this beautifully designed hotel. The room is clean and spacious with the amazing "heavenly beds". Will definitely stay at another Westin again.
January 2, 2013
Rated 3 out of 5 by Rick not the best
Very expensive restuaurant, with an odd menu. Not too great either.
Lots of long hair in my bathroom, not mine
Hot water came out brown for a while
Bathroom sink clogged
March 2, 2013
Rated 4 out of 5 by DFG1 A good stay
Check-in was fast and accurate. Room was a little dark in a couple of spots but otherwise very clean and easy to use and work in. Staff was very professional and pleasant.
June 17, 2012
Rated 3 out of 5 by Marypw Disappointed
I expected a better supply and variety of Toileteies, mouth wash, cotton swaps, I had to ask for lotion and toilet tissue. The bed was just average and the linens so so.
October 30, 2012
Rated 5 out of 5 by Professorskd Location and Ammenities are Great
The location was terrific with a relaxed feeling and although we were not able to enjoy the Restaurant it was highly suggested by locals we visited. No hassle stay.
August 26, 2013
Rated 5 out of 5 by AndrewJ2013 This hotel has a great staff
The hotel staff was incredibly friendly, accommodating, and informed. Each individual responded quickly to requests, which was very helpful when time was limited.
September 26, 2013
Rated 4 out of 5 by CDtravel The Staff is extremely helpful
I have been staying at this hotel on a weekly basis for the past 6 months and I always receive a warm welcome each time I arrive. Mike and Mark are exceptional!
March 8, 2013
Rated 2 out of 5 by CC1220 Extremely Disappointed lack of customer service
The hotel and restaurant staff were RUDE bottom line- I would never recommend this hotel unless you want a headache because they couldn't get anything right.
October 14, 2013
Rated 5 out of 5 by TDLM72 Always a pleasure
The hotel is what one has come to expect from a Westin property. Staff is always friendly and professional and I look forward to the next visit. Thank you
January 11, 2013
Rated 4 out of 5 by Gerard57 Well Run Full Service Hotel
Good weekend rates, courteous staff. Free parking. Dining room comfortable and reasonably priced. Only objection was daily fee for internet service.
October 29, 2013
Rated 5 out of 5 by TonyM20744 Nice and luxurious
I spent New Year's Eve here and it was extremely nice. The room was spacious and the staff was very helpful. I love the WESTIN!! Will be back again!!!
January 3, 2013
Rated 3 out of 5 by John81 Don't Plan to Take the Airport Shuttle
There are two Westins near Dulles and the Reston Heights staff does not do a good job of making sure guests know which one to look for. Take a taxi!
July 15, 2012
Rated 5 out of 5 by Junebug Most pleasant hotel
Check-in was so easy and Michael was very helpful. The room was lovely/bed heavenly as advertised! I really enjoyesd using the pool and spa.
May 13, 2013
Rated 5 out of 5 by Flbound Outstanding staff
Ravi and Jeffrey are exceptional wait staff, both provided my wife and I with a very enjoyable stay for her birthday celebration.
January 14, 2013
Rated 4 out of 5 by cat1217 Newer hotel
Had a great Junior Suite w/balcony, however it was looking over the freeway.
The bathroom floor was dirty. Room size is terrific.
March 12, 2013