Rated 3 out of 5 by Max01 time share not Hotel
this location caters to the villa owners not to Hotel guests. the room was tiny and the air conditioning was noisy to the point we had to turn it off. the concierge told us they couldn't help us with advice on our next leg of our trip to a Sheraton in Honolulu. not the level of service that we are used to. it seemed that Platinum for life meant nothing. iIn 6 days stay the coffee maker was cleaned only once. very disappointing for any Starwood property and i have stayed at many worldwide
April 14, 2014
Rated 3 out of 5 by Ileane17 I would rate the hotel 5 stars if it weren't for one thing:
We just came back from our third stay at the Westin Princeville. In this last trip we spent 9 nights in a studio villa. I would rate the hotel with a 5 star if it weren’t for just one set of items: The shower stall needs some re-grouting as some of the tile grout is starting to show signs of mold. There were also some signs of mold at the top white wood molding around the walls of the bathroom area. We had a similar experience in a previous stay, which also included a rusted soap dispenser in the walk-in shower stall. It seems that these are issues that the hotel can easily take care of to make this hotel a top notch facility. I would plan come back to the Westin Princeville soon if i knew these issues have been addressed. At a $450 plus tax rate, I expect that these issues would be addressed. Thanks.
June 26, 2013
Rated 2 out of 5 by KMPA broken, broken, broken
I am an owner and lifetime platinum member, I recently stayed at this hotel and it felt like everything was broken, the refrigerator, the remotes, the lights, the garbage disposal, etc... Things to know about this resort, check out is 10 a.m., there is no cleaning service without additional fees so be prepared to wash your own towels, dishes, etc... My status was not recognized and no one even apologized with regards to the room basically falling apart. At one point, I was treated as though I should be grateful they replaced the food that had spoiled from their ill functioning refrigerator. In general I am usually a big fan of the Westin, but between having to stand next to my son while he played pool and everything in my room falling apart with the only comment was that "it was unusual". I will never stay at this hotel again.
August 17, 2014
Rated 4 out of 5 by Flyers16 Hotel needs work
The Plunge Pools are too small and too shallow. The bigger pool also was to shallow. There is not enough dining opportunities. The valet service was impressive and overall service was good. Too much focus on Vacation ownership.. There didn't appear to be enough Security - one issue I had took over 15 minutes. There didn't appear to be any monitoring of the plunge pools - babies going into the pool with only diapers on. Quiet Pools allowed noisy children. Front Desk issues.
April 19, 2014
Rated 4 out of 5 by Daisy115 Great place to take your family
When we arrived, there were some unforeseen problems with our room. Patrick and James at the front desk moved mountains to accommodate our group. The grounds at this hotel are beautiful, absolutely stunning. It's a great place to go with a family. No real beach access, but a short drive will find you many great beaches.
It's an SPG ownership property, so they can't accommodate all SPG perks, however, if it's available they will give you the coveted room upgrade.
November 2, 2013
Rated 4 out of 5 by Kauaibound Few Disappointments
This Westin property is beautiful but no beach. The room was very nicely appointed but we were disappointed and surprised by the amount of noise we could hear through the wall from our neighbors. Our TV remote didn't work but the engineering department staff came within 30 minutes to replace the batteries but ended up replacing the remote itself. Pool service was slow. The brunch at Nanea was average. The young woman busing our table was great as was our server.
September 19, 2013
Rated 4 out of 5 by Jmutton2013 One of the best
Within hours of checking in, we knew we would definitely be returning. Immaculate landscaping, beautiful views and pools, spacious grounds, clean, comfortable room, full size fridge, microwave, kitchen with everything imaginable (except the food of course), the list goes on. However, we had to deduct one star for the lack of professionalism shown by the front desk girl named Qian. We were 2nd in line. When she was done with, apparently her friend, she walked her outside, and said to us and she passed by, "I'll be back." So we stood there watching her greet and hug each of the people in the SUV parked in front. Even the concierge lady sitting by the door raised her eye-brows and kept staring at the girl, then back and smiled to us. Other than this bad first impression, everything else about the Westin Princeville is wonderful.
September 3, 2013
Rated 5 out of 5 by Dick Excellent staff
Everyone we came in contact with were friendly, competent and made us feel very welcome and important.
March 29, 2013
Rated 2 out of 5 by Bowtie88 Pushy Timeshare Sales People
Actually my stay was fine. However, I made a mistake accepting an offer to attend a presentation regarding "service enhancement" as I am an owner of the timeshare as well. Much to my surprise, there was pushy sales tactics towards the end of the presentation. The sales people were ridiculously pushy and even made some condescending remarks after I indicated that we have no plans to purchase additional weeks. This was an awful experience. However, what prompted me to write this review was that I took the time to respond to the survey after this hotel stay and clearly documented my experience with the sales staff. However, hotel management did not bother to even contact me regarding my experience. This just reflects very poorly on hotel management. They just don't care about customer feedback, especially a platinum SPG member and owner of the timeshare.
July 27, 2014
Rated 4 out of 5 by CTJohn Lovely resort
Great staff, great location, near a lot of beautiful sites. The only downer in our stay was how the Starwood Vacation Ownership sales group operated. They tried to get us to commit $60K plus almost $3K a year with amateurish sales pressure, gave us no documentation, and didn't reply with a thank you when we sent email/left voicemail that we weren't going to proceed. Not close to the standards I expect from Starwood!
September 29, 2013
Rated 2 out of 5 by Roger36 Westin Princeville Oean Resort
First hotel in 40 years, where we had to be interviewed by Tracey, our personal Concierge, before room assigned? One restaurant, limited dining, NO access to the beach unless you leave the property and walked a steep path (over one mile), no sound proof walls, no limit on # of young children in a room, cleaning every 3rd day, requested King - had double, NO spa. Best thing was free shuttle to St. Regis!!!
June 19, 2013
Rated 5 out of 5 by GaugenFinn Excellent family Destination
Our stay at the Westin Villas in Princeville was perfect for our family. There was so much to do and see, and this part of Kauai is not to be missed. We will definitely be back!! The kitchenette was fantastic, the pools...incredible, and the option to eat there, or bring in food was great for our family. The beaches were amazing, and the staff extremely courteous!! We loved it, and will be back!!!
February 17, 2014
Rated 5 out of 5 by anon3456 Wonderful stay
We had a wonderful stay at the Westin Princeville Villas. At check in, Javon helped us figure out the best available room and as a result, my husband and a great birthday there. Our room had a view of the ocean and we saw whales and dolphins. The room was clean and wonderful. The pools were fun for our 4 yr old. The entire Westin and Princeville grounds are really beautiful and well manicured.
December 26, 2013
Rated 5 out of 5 by Angie711 Very pleasant and so relaxed
We just got back from vacation after stayed at this property 5 nights. Staff members work here are friendly. The grounds are well keep constantly you see workers working on the landscape. Overall the views around the resort and ocean just so relaxing. We were stayed in a studio little small but enough for 2 us nice and clean. Definitely would come back here again if we have a chance.
May 11, 2014
Rated 4 out of 5 by KauaiFun Front Desk Staff VERY accommodating
We had a wonderful stay at the Westin and thanks to James at the front desk, we were able to secure a wonderful room that met my expectations. He spent time with us to help us achieve this and for him, I am extremely grateful. The kids loved the pools and the chickens. I would return to this resort, but likely only because James helped us to find a fabulous room.
April 21, 2014
Rated 4 out of 5 by Helene01 This hotel is catered for time-sharing purposes
We were expecting more for the lobby size and restaurant choices as this is a resort. We hoped to have better amenities for the price we paid, plus the resort fee.
The "heavenly bed" is the first of Westin beds that was not up to par. It was soft and may just need a replacement.
Check out time could have been more lenient as we are SPG preferred clients.
November 12, 2013
Rated 5 out of 5 by BKLA Fantastic Activities Supervisor & staff
Karlynn is the Activities Supervisor. She is amazing! - Along with her staff. Activities were both well planned and well timed to keep the interest of both kids and adults. Everyone was very knowledgeable about their activity and the history of Hawaii that went along with the craft. Everything was planned to enhance the Hawaiian vacation experience.
March 16, 2014
Rated 5 out of 5 by MCRizzle Heaven
This place is heaven. I didn't want to leave at the end of my trip. Close to the Princeville Market so you can get food to make in your kitchen. Awesome pools. Awesome activities. Beautiful grounds. Everything you could want from a vacation and more. The room is quiet. The amenities are excellent. We LOVE this place and we will definitely be back.
March 27, 2014
Rated 3 out of 5 by Jim7777 Hotel staff friendly and helpful, facilities attractive but food service disappointing
Breakfast service was very disappointing. The buffet was mediocre to poor--the eggs overcooked, the bacon limp, the fruit unripe (and only pineapple and melon for a tropical paradise?). The waitstaff seemed overwhelmed so ordering off the menu took too much time and what came out of the kitchen was lukewarm. Dinner service better but not top notch.
December 30, 2013
Rated 4 out of 5 by clayseas Love the Westin Princeville Resort
My wife and I just returned from our second stay at this property. This is a wonderful Princeville resort. We love the rooms, the infinity pools and jacuzzis, and the property is a tropical paradise in the evenings, where we grilled our dinners each night. The staff and service were always friendly and superb.
Thanks Westin Princeville!
October 4, 2013
Rated 3 out of 5 by Allliek Good until you have the time share tour
The hotel facilities and the staff are great. But I am turned off by the time share sale person. As soon as he found out I wasn't interested in buying time share with Westin, he was rude. He would not answer any questions I had and replied "You won't need to know". It's been awhile since I visited, but I wanted to share my experience.
April 15, 2014
Rated 5 out of 5 by trvlmrs Found in Kauai
The Westin was the perfect peaceful place for us. The grounds add to that feeling. We enjoyed being in Princeville to enjoy two special gardens, Na Aina Kai and Limahuli plus the beautiful views of the beaches and magnificent sunsets. The Tuesday farmer's market was fun as was finding the great restaurants on the north coast.
September 28, 2013
Rated 5 out of 5 by beach1 Wonderful Westin Princeville
My wife and I had a fantastic time. Thank you very much to Amanda for switching our room. The resort is beautiful, the food is fantastic and the staff are great. We have been to Kauai numerous times and the accommodations on this trip were by far the best yet. We will definitely be returning to the Westin.
Aloha and Mahalo,
March 6, 2014
Rated 4 out of 5 by Crystal2820 Great property for families
My husband and I stayed here with our 6 year old daughter in a studio room. The property is situated on a cliff on on the northern side of the island. The market was very convenient if you wanted to grab a snack. Although we never ate at the restaurant the menu looked appetizing. My daughter loved the pools and kid's club.
August 5, 2012
Rated 4 out of 5 by WJM47 Nice location
Disappointed that there was no beach access. Rooms and grounds very well maintained. Hard to get room cleaned. The dinner at the restaurant was embarrassing. Took 2 hours to eat. Steak was tough and tasteless, cake was dry and tasteless. Chef relies on sauces too much and can't appreciate the taste of the food.
March 19, 2014
Rated 5 out of 5 by JohnRia Good customer service experience
Thank you for all the team members that made our first visit to Kauai great and memorable. Please keep up the good work: Concierge team: Jennifer, Nanea team: Melissa, Sarah, Rebecca, Bobby, Amber, Valet team: Bobby, Shannon, Tayton, Daryl (something D) and of course to the Orientation team: Rick and David.
February 14, 2014
Rated 4 out of 5 by PatrickS2012 Breathtaking
Beautiful resort with lots of elbow room. Great pool and grilling area's with hardly a blade of grass out of place... Sandwiched between a stunning golf course with awesome ocean vista's. The staff and service are wonderful. We had a great stay, it just wasn't long enough. We plan on returning soon!
November 29, 2012
Rated 5 out of 5 by MilyDad Staff went above and beyond.
Thank you so much to the staff for going above and beyond to facilitate and help cheer our 8yr old daughter who was suffering with JIA. Special thanks to Primrose, Haden, Steven, Nicole and the team for going above and beyond. You are wonderful people and really cheered our little girl and us up!
April 4, 2014
Rated 5 out of 5 by DRTUSH sunday brunch
We love the Westin Kauai and have been coming since it opened. Each year it becomes more beautiful as the garden has matured. My only complaint from my last visit concerns sunday brunch. There should be real whipped cream and maple syrup for the waffles.
May 26, 2014
Rated 5 out of 5 by KauaiWestin4me Surpassed my expectations!
Property, staff, room, food, overall experience was stellar!!
I travel the globe and I don't have words to express how happy I am.
September 10, 2014