Rated 2 out of 5 by M1940 Tired & Untrained
I am a Starwood frequent user (SPG), and have been utilizing this hotel for approx. 6 years, whilst travelling to Bangkok on both business and leisure. In that time I have seen a decline in standards, noticeable on the last 3 occasions. The rooms and some of the public areas are shabby and often stained or 'marked', to the extent that slippers in the room are a must. The seemingly impressive capsule coffee machine just leaked hot water, close to the electric socket. The shower water does not run away, the toilet and other areas are cracked etc. Simple issues such as the TV ‘power on’ indicate that the room is not checked prior to allocation.
The new 'green' initiative is positive, but when I opted not to have the bed linen changed, I was not aware that would mean the room remained un-cleaned, the bed would not be made / bins emptied etc. The duty manager the following day was professional and offered lunch at the Japanese restaurant; (spectacular sashimi BTW), but whilst I will return to the restaurant, this hotel is off my list - there are plenty of other excellent hotels in Bangkok and at other destinations, that offer better service and facilities.
September 16, 2013
Rated 5 out of 5 by Haengja Protection of their guest
The policy of logging every taxi that picks up there guest and providing that same information on a business card is an excellent idea.
June 4, 2013
Rated 4 out of 5 by Pat777 Very Nice Hotel
The room is very comfortable, spacious and there's lots of mineral water available. The hotel s conveniently located to Terminal 21.
October 8, 2012
Rated 4 out of 5 by RS1979 Central
Good location, friendly and helpful staff.
Only issue is that the pool water is salty... not sure if it has been properly cleaned.
February 18, 2013
Rated 5 out of 5 by Laurie55 Great place for events
Great service, food, and facilities. Location is perfect for easy access around the city and for access to stores and restaurants
March 19, 2013
Rated 5 out of 5 by Peter71 fantastic stay
great staff, from the start to the finish, would stay here again anytime. Best Breakfast in town everything available and tasty
June 13, 2013
Rated 5 out of 5 by Ameer48 Features of the Hotel are Excellent
The location of the of the hotel is very good. The staff in the hotel are friendly and helpful.
The feed in the hotel is good.
March 23, 2013
Rated 3 out of 5 by ndsg overpriced
The room carpet was very stained as were the bathroom walls. The bed was very comfortable. The food was expensive and just ok.
October 10, 2012
Rated 4 out of 5 by Derek128 This Hotel have good location
This Hotel have good location. It is close BTS & MRT. T-21 just cross street. I will stay here again next time to Bangkok.
October 25, 2012
Rated 4 out of 5 by michnguy Good facility
Good hotel that's centrally located. Staff are very friendly.
The wifi service in the gym is very poor. No signal at all.
January 19, 2013
Rated 3 out of 5 by shamim The hotel front desk is very slow
Front desk is very slow for check-in. Took near about 30min. Food and beverage in break last is limited to its varity.
May 28, 2013
Rated 5 out of 5 by Wang1982 A good hotel for travelers in Bangkok
It's a good hotel for travelers in Bangkok. Easy to shopping and there are many kinds of restaurants around.
October 9, 2013
Rated 4 out of 5 by Nickster Now modernised
Stayed here 12months ago. Good to see hotel bought up to speed. From the pool to staff uniforms much improved.
August 22, 2012
Rated 5 out of 5 by Knight Bangkok Star
Excellent service, superb comfort and very relaxing experience.Many Thanks to all Executive lounge staff
September 13, 2013
Rated 4 out of 5 by Viriya Room is ok
The hotel is in the city close to sky train and department store. The room a bit old and bathtub is old.
August 26, 2013
Rated 4 out of 5 by Winedl Nice large room with great bed
Nice room with well appointed bathroom with large bathtub. The bed is very comfortable. Great location too!
January 5, 2013
Rated 3 out of 5 by A52082608109 good location
Near shopping center and BTS
January 4, 2014
Rated 5 out of 5 by Traveler118 Excellent Location
Very nice hotel and convient to both the skytrain and subway. Close to good shoooing and places to eat.
May 16, 2013
Rated 4 out of 5 by javk Excellent12
This is one of the best places to stay while in Bangkok.
Friendly staff, food is delicious. All good
August 6, 2013
Rated 5 out of 5 by garbage Great location, friendly staff
Location is a no-brainer. Near to the BTS and MRT. Next to Terminal 21 and a few stops from Silom.
September 4, 2013
Rated 4 out of 5 by Nick Best beds in Bangkok?
Stayed here several times. Simply the best hotel beds I have stayed in during my travrels to Bangkok.
April 15, 2013
Rated 4 out of 5 by annasgc SPG Recognition can be improved further
It would be good if SPG Gold and Platinum members are given special queuing privileges and attention.
January 31, 2013
Rated 5 out of 5 by Les2012 one of the nicer westins
Great hotel and great staff. very nice gym and pool area and great lounge. really can find no fault.
January 27, 2012
Rated 4 out of 5 by norinori531 very comfortably！
It is close to a station.
The staff is very FRIENDLY.
I would like to use, when going to Bangkok.
February 7, 2013
Rated 4 out of 5 by Pyuan A good stay
A well balanced hotel experiences, except the quilt is a bit heavy. In general recommended.
September 7, 2013
Rated 4 out of 5 by IndiaAhmed Slice of Bangkok
Great location for those who loves the modern Bangkok - great food joints and shopping options.
January 11, 2013
Rated 5 out of 5 by Peter71 everything Great
Everyone here is just lovely, all intereactions with the staff are frinedly and with a smile.
March 21, 2013
Rated 5 out of 5 by KRNY Tourist Couple
Westin staff made our Bangkok stay memorable
December 9, 2013
Rated 4 out of 5 by SGoh Wonderful Concierge Service
The concierge service was excellent - professional, knowledgeable and courteous.
November 11, 2012
Rated 5 out of 5 by alremaithy one of the best hotels in bangkok
the hotel has a good locaitio and good staff and resnubel rate
October 30, 2013