Rated 3 out of 5 by maxxxx11 Tired Room
Overall the hotel is nice but the room was very tired and in need of updating. The bathroom tile looked old and the grout was discolored...possible mildew.
July 19, 2014
Rated 5 out of 5 by dlsmes Great Hotel!!
I cannot say enough about this hotel. It is amazing. The staff are all attentive and friendly. They all really go above and beyond to make your stay perfect! Clean, convenient and comfortable!
August 1, 2012
Rated 3 out of 5 by Cam2840 Not up to par
We went at a busy time apparently. There are 3 of us. We always get 2 doubles. This time they were full. We could only get king. I was ok with that this time because the reservation specialist said we would be given a roll away in room. At checkin I mentioned that. She said there were none left. Said those are first come first serve. She recommended my son sleep "we have small comfortable beds in the bay of window". !!!! I said, " you mean the window sill?!?!" I'm not putting my child in the window sill! Bottom line, Starwood reservation techs need to be aware of hotel property amenities. Meantime, whole I was at front desk, my husband and the bellman found one. We are galleria veterans. This time, the bedding smelled! I had to move mattress a bit to get to a plug (another aggravation) and you could smell the mustiness! And, I've complained for years (with no change) Abt the lack of mattress pad (what is on there is a joke, shifts and doesn't cover 100%) and lack of fitted sheet. The result is your covers shift and I'm fixing them all during night:( if not for mall, we would never stay here!
September 3, 2013
Rated 5 out of 5 by Pfse You can't go wrong at the Westin Galleria
He hotel is clean, high end but not too stuffy. You can park your own car if you want and hang out in the lobby without feeling in the way.
July 31, 2014
Rated 4 out of 5 by TruthBTold good views, bad food
Views were outstanding. Room service food & restaurant food was not good. It was bland & looked better than it tasted. Great customer service, convenient location to mall & other restaurants
November 27, 2012
Rated 5 out of 5 by Andrew12386 Great overall experience
Loved the time at the Westin Galleria. I really liked the partnership with NewBalance to provide guests with workout gear during their stay...top notch hotel that I would recommend highly.
September 13, 2013
Rated 4 out of 5 by Darron Air Conditioning Please
Loved the hotel, the staff and amenities, especially the 24 hour fitness room. The one drawback, I could not sleep, at all, because my room was so hot. The air conditioning needs updating.
February 1, 2013
Rated 5 out of 5 by msnyc The Gold Standard
Since I first stayed at the Westin Galleria Dallas I have used it as my personal gold standard to judge all other Westin properties I stay at.. It consistently meets all expectations.
August 22, 2013
Rated 5 out of 5 by teri reservations and food at event
I really struggled with rezzies. Reserved my room in jan for a 3/19 arrival. As busy professionals, when the confirmation comes through the bed situation doesn't stand out. I missed that it said one king. I was rooming with a colleague. I called after the room block was closed to change rezzie from 3/19-23 to 3/20-24. First, they had to create two separate reservations for the one day change, which made it a bit confusing. Then, they refused to change the bed situation. I know you always have rooms available to switch, but no one would accommodate me. I called back several times. The last time got a nice man from MA, who said there wasn't even a request for two queens on the reservation (I asked if there was). He couldn't do much either though, but put the request in. My roommate arrived, struggled with getting the 2 queens. After awhile, they DID give us 2 queens on an SPG floor (we're both SPG) and I really appreciated that. But, it shouldn't have taken that much energy and time to do all of this.
I must say, the food in the restaurants was fabulous, but at the event lunch, it was less than stellar.
March 25, 2013
Rated 5 out of 5 by Sromig45 westin galleria
Munya and his staff are exemplary. From the moment you arrive until you leave you feel like you are the only one at the hotel. Excellent service throughout and rooms are fantastic!!
January 11, 2013
Rated 5 out of 5 by EdmondGirls Girls Weekend
I booked the Westin Galleria Hotel in Dallas for my wife, 2 sister-in-laws, and monther-in-law in celebration of my mother-in-law's 70th birthday. The girls had a great time!
April 28, 2014
Rated 5 out of 5 by tiger13 This Hotel has evrything you would need for a vacation stay or a getaway stay.
My daughter and I went to Dallas for a getaway shopping week end and it was fabulous! We spent one of the days at the wonderful pool and had a GREAT time !! We will be returning!!
August 6, 2013
Rated 4 out of 5 by rooroo Jackson's trip
not overly dog friendly, had my dachshund with me, front desk not so nice, but valet guys were awesome and took care of both of us.
July 25, 2014
Rated 5 out of 5 by Pack A serious matter
The Hotel does not cater for any foreign exchange - either cash or travellers cheques. The Shopping Centre cannot proide this service.
For a 5 Star Hotel, I find this very poor.
October 16, 2012
Rated 4 out of 5 by AmericanGirl2 Love the Club Level
but as a SPG member the room #2028 was not satisfactory. It backs up to the elevator.
We got to hear the sounds of the elevator going up and down all night long.
October 31, 2012
Rated 4 out of 5 by danrucrzy Green option
Really didnt mind no housekeeping except for emptying the trash. Which can pile up with left over food over 4 days!
I was at a conference and opted for food court some nights.
April 21, 2013
Rated 5 out of 5 by ChristyO Kid friendly; super front desk staff
We felt very welcomed after a long day moving to a new home. The front desk staff gave both children backpacks with fun items. They were thrilled and can't wait to come back!
May 1, 2013
Rated 4 out of 5 by Reeder Service a bit lacking
This is a nice hotel but it appears to rely on its convenient access to the Galleria Mall as its calling card. Little ongoing attempt to build a superior service experience.
March 21, 2013
Rated 4 out of 5 by Nanard1221 Well located Hotel with very good features
This hotel has a great location in the Dallas metroples and its features are very good.
Hotel directly inside the Galleria where you can find anything you are looking for.
March 15, 2013
Rated 5 out of 5 by July45 This hotel has great customer service.
The rooms are a great size, the beds are plush, so comfortable and clean. Customer service was excellent. Great stay.
July 28, 2014
Rated 5 out of 5 by SOS1 Great Staff
At the last minute we needed a room to accommodate 2 adults and a 3 month old. The staff went above and beyond our expectations to make the stay comfortable. Thank you!
August 19, 2013
Rated 5 out of 5 by Babypoultry Exceptional hotel at great location
The modern atmosphere at the lobby with special aromatic welcoming at the check-in desk is exceptional at the Westin hotel. Everything about the hotel is well worth it.
January 24, 2013
Rated 5 out of 5 by Neimangirl2 The staff were very helpful friendly
This hotel went beyond there means to make me and my family feel welcome. I would recommend anyone to stay here at this hotel. I felt so well treated and like royalty.
August 19, 2013
Rated 2 out of 5 by chayo Good Location
Was not very impressed with the hotal. The carpet was kind of old on 9th & 16th floor. the pool was not open early for guests being there for the hispanic convention.
July 29, 2013
Rated 5 out of 5 by Pammy The Westin Galleria is one of my favorie hotels anywhere in the country!!
I would not hesitate to highly recommend The Westin Galleria to anyone and everyone! Always first class, friendly staff and makes travel so easy for biz or pleasure!
November 5, 2012
Rated 5 out of 5 by Shopping47 Perfect Place
We chose your place because of the proximity to the Galleria. It was the perfect combination of what we wanted. Location, amenities and value. Keep up the good work.
January 27, 2013
Rated 5 out of 5 by Skatermom2012 Wonderful & Conveniet Hotel
Very convinient because the mall is connected to the hotel. The iceskating rink is in that mall so it's very nice. The room is clean, check the gym and the pool.
July 23, 2012
Rated 5 out of 5 by Ksa4ou2000 October 2012
I wish you offered free Wi-Fi. Traveling on business makes your hotel not as business friendly as it should. Also your hotel should have a whirlpool or sauna.
October 17, 2012
Rated 5 out of 5 by Shannon70 Best nights sleep ever.
We have been to the Westin Galleria many times. I LOVE it! One night there and I leave refreshed and relaxed. Service is impecabble and the bed is heavenly.
December 23, 2013
Rated 5 out of 5 by SPGPLATUSA We love this hotel
Lounge service always excellent.
Room always perfect clean.
Valet parking service friendly nice.
Location are safe.
Everything perfect for business/family.
June 23, 2013