Rated 3 out of 5 by Amy75 Staff
Staff was not kind. Double charged my card, told me they would take care of ASAP. Three days later and a visit to the manager and multiple calls this was taken care of. I was there 4 days and also, the pool was broken!
July 17, 2013
Rated 5 out of 5 by DANIEL1212 CORPORATE EVENT!
If you want to work with a company that will go above and beyond the Westin is the place to go. They will help you with everything from begining to the end. They have the best staff to help with everyones needs.
January 3, 2013
Rated 4 out of 5 by Amy99 comfort
Everything was great except the whole floor was too warm. The room would not cool off until I called downstairs to complain, then electronically they were able to allow me to drop the temp in the room. Sneaky.
February 4, 2013
Rated 2 out of 5 by Ev53 Not my favorite Westin!
One person at checking with 15 people waiting inline, not a welcoming stuff, restaurant is very weak and the stuff is at a local dinner level. $10 per day wifi, very short sided. Will not stay there again.
October 8, 2013
Rated 5 out of 5 by Linden60 Amazing Hotel
This hotel was indeed amazing. Loved the room. Loved the Galleria. I am not familiar with Dallas but the hotel staff was so helpful with directions and suggestions.
Great time. Wish it was closer to my home.
August 5, 2013
Rated 4 out of 5 by Shiraz Dallas/westin
I was very pleased with our SPG reception..the hotel is a beautiful property and a great location. OUr room and view were exceptional.. al biet.. NO COFFEE or HOT WATER in the room :)><><><><><><><><><><
October 31, 2012
Rated 5 out of 5 by tf98 home away from home
We stayed for four nights and it was a very good experience. We enjoyed the fitness center and especially the close proximity to the mall made shopping handy for my wife. Overall we enjoyed our stay.
March 26, 2013
Rated 5 out of 5 by Marie56 Has everything you need,...
Great location in north Dallas. Entry to mall easy and safe. Staff wonderful, in-house restaurant really good. Everyone was top notch in their attitude and approach to all things regarding "service".
April 24, 2013
Rated 5 out of 5 by ScooterPop Best Rest and Relaxation
This Westin Facility has excellent Staff and Accommodations. I needed to Rest and Relax and I DID. The Galleria Mall and Restaurants are definitely a Plus. This is a 5 Star when their Spa is built.
June 28, 2013
Rated 5 out of 5 by Kyle74 This hotel has an excellent Executive Club Lounge
The Executive Club Lounge was excellent. The staff was wonderful and took excellent care of my family and I. The breakfast offering were the best ever. Would certainly recommend them to everyone!
July 16, 2013
Rated 3 out of 5 by Cam2840 Not up to par
We went at a busy time apparently. There are 3 of us. We always get 2 doubles. This time they were full. We could only get king. I was ok with that this time because the reservation specialist said we would be given a roll away in room. At checkin I mentioned that. She said there were none left. Said those are first come first serve. She recommended my son sleep "we have small comfortable beds in the bay of window". !!!! I said, " you mean the window sill?!?!" I'm not putting my child in the window sill! Bottom line, Starwood reservation techs need to be aware of hotel property amenities. Meantime, whole I was at front desk, my husband and the bellman found one. We are galleria veterans. This time, the bedding smelled! I had to move mattress a bit to get to a plug (another aggravation) and you could smell the mustiness! And, I've complained for years (with no change) Abt the lack of mattress pad (what is on there is a joke, shifts and doesn't cover 100%) and lack of fitted sheet. The result is your covers shift and I'm fixing them all during night:( if not for mall, we would never stay here!
September 3, 2013
Rated 5 out of 5 by dlsmes Great Hotel!!
I cannot say enough about this hotel. It is amazing. The staff are all attentive and friendly. They all really go above and beyond to make your stay perfect! Clean, convenient and comfortable!
August 1, 2012
Rated 5 out of 5 by Andrew12386 Great overall experience
Loved the time at the Westin Galleria. I really liked the partnership with NewBalance to provide guests with workout gear during their stay...top notch hotel that I would recommend highly.
September 13, 2013
Rated 4 out of 5 by TruthBTold good views, bad food
Views were outstanding. Room service food & restaurant food was not good. It was bland & looked better than it tasted. Great customer service, convenient location to mall & other restaurants
November 27, 2012
Rated 4 out of 5 by Darron Air Conditioning Please
Loved the hotel, the staff and amenities, especially the 24 hour fitness room. The one drawback, I could not sleep, at all, because my room was so hot. The air conditioning needs updating.
February 1, 2013
Rated 5 out of 5 by AdamJK perfect location
Good hotel, perfectly located for my meetings, excellent staff
February 25, 2014
Rated 5 out of 5 by msnyc The Gold Standard
Since I first stayed at the Westin Galleria Dallas I have used it as my personal gold standard to judge all other Westin properties I stay at.. It consistently meets all expectations.
August 22, 2013
Rated 5 out of 5 by teri reservations and food at event
I really struggled with rezzies. Reserved my room in jan for a 3/19 arrival. As busy professionals, when the confirmation comes through the bed situation doesn't stand out. I missed that it said one king. I was rooming with a colleague. I called after the room block was closed to change rezzie from 3/19-23 to 3/20-24. First, they had to create two separate reservations for the one day change, which made it a bit confusing. Then, they refused to change the bed situation. I know you always have rooms available to switch, but no one would accommodate me. I called back several times. The last time got a nice man from MA, who said there wasn't even a request for two queens on the reservation (I asked if there was). He couldn't do much either though, but put the request in. My roommate arrived, struggled with getting the 2 queens. After awhile, they DID give us 2 queens on an SPG floor (we're both SPG) and I really appreciated that. But, it shouldn't have taken that much energy and time to do all of this.
I must say, the food in the restaurants was fabulous, but at the event lunch, it was less than stellar.
March 25, 2013
Rated 5 out of 5 by Sromig45 westin galleria
Munya and his staff are exemplary. From the moment you arrive until you leave you feel like you are the only one at the hotel. Excellent service throughout and rooms are fantastic!!
January 11, 2013
Rated 5 out of 5 by Shannon70 Best nights sleep ever.
We have been to the Westin Galleria many times. I LOVE it! One night there and I leave refreshed and relaxed. Service is impecabble and the bed is heavenly.
December 23, 2013
Rated 5 out of 5 by tiger13 This Hotel has evrything you would need for a vacation stay or a getaway stay.
My daughter and I went to Dallas for a getaway shopping week end and it was fabulous! We spent one of the days at the wonderful pool and had a GREAT time !! We will be returning!!
August 6, 2013
Rated 5 out of 5 by Pack A serious matter
The Hotel does not cater for any foreign exchange - either cash or travellers cheques. The Shopping Centre cannot proide this service.
For a 5 Star Hotel, I find this very poor.
October 16, 2012
Rated 4 out of 5 by AmericanGirl2 Love the Club Level
but as a SPG member the room #2028 was not satisfactory. It backs up to the elevator.
We got to hear the sounds of the elevator going up and down all night long.
October 31, 2012
Rated 4 out of 5 by danrucrzy Green option
Really didnt mind no housekeeping except for emptying the trash. Which can pile up with left over food over 4 days!
I was at a conference and opted for food court some nights.
April 21, 2013
Rated 5 out of 5 by ChristyO Kid friendly; super front desk staff
We felt very welcomed after a long day moving to a new home. The front desk staff gave both children backpacks with fun items. They were thrilled and can't wait to come back!
May 1, 2013
Rated 4 out of 5 by Reeder Service a bit lacking
This is a nice hotel but it appears to rely on its convenient access to the Galleria Mall as its calling card. Little ongoing attempt to build a superior service experience.
March 21, 2013
Rated 4 out of 5 by Nanard1221 Well located Hotel with very good features
This hotel has a great location in the Dallas metroples and its features are very good.
Hotel directly inside the Galleria where you can find anything you are looking for.
March 15, 2013
Rated 5 out of 5 by SOS1 Great Staff
At the last minute we needed a room to accommodate 2 adults and a 3 month old. The staff went above and beyond our expectations to make the stay comfortable. Thank you!
August 19, 2013
Rated 5 out of 5 by Neimangirl2 The staff were very helpful friendly
This hotel went beyond there means to make me and my family feel welcome. I would recommend anyone to stay here at this hotel. I felt so well treated and like royalty.
August 19, 2013
Rated 5 out of 5 by Babypoultry Exceptional hotel at great location
The modern atmosphere at the lobby with special aromatic welcoming at the check-in desk is exceptional at the Westin hotel. Everything about the hotel is well worth it.
January 24, 2013