Rated 5 out of 5 by Musician123 Exceeded every expectation
From the second I arrived until I drove out of the garage everything was great. The staff was beyond professional and made it a welcoming stay. I will stay here anytime.
January 4, 2014
Rated 4 out of 5 by ChristinaMc Great hotel location
The Westin Poinsett is a wonderful historic hotel located in a unique downtown with lots of cute shops and delicious restaurants. The location made it a very enjoyable stay.
April 2, 2012
Rated 4 out of 5 by Tina70 The location is perfect!
My husband and I had a wonderful time walking and exploring downtown Greenville. The hotel staff was courteous. I would highly recommend the Westin for a weekend get away.
April 1, 2013
Rated 5 out of 5 by JT01 Home away from home
As a frequent visitor to Greenville, it is nice to have a comfortable hotel with a staff that makes you always feel welcomed and at home. I look forward to my next visit.
October 10, 2012
Rated 4 out of 5 by FurmanDad Need new beds
The hotel has character and charm. The staff is always friendly. The double beds are uncomfortable for 2 in each and quite dated. It would be nice if they had new queens.
October 3, 2012
Rated 4 out of 5 by Musicman62 Wonderful, classic southern charm
A friend recommended this hotel to me. I booked my stay based on their review. They were right. Excellent place to stay. Will stay here again on my next visit.
February 9, 2014
Rated 1 out of 5 by havebusinesswilltravel Worst treatment to date as an SPG member.
I am for lack of a better word appalled at the treatment of my family and myself this stay. I have stayed at this location before and had no problems, but this time has been anything but. First we were told we could not be upgraded unless we paid, which fine, we had the rooms booked through a third party site which we never do but a new admin assistant thought they were helping. Regardless of that fact we are Platinum SPG members that stay exclusively at Starwood properties. Then we were told we would be in a room with two queen beds, well it was actually two double beds. So in the morning I asked to be moved to a room with a king and a roll away, checking online i confirmed there were still rooms available. I went to the front desk and was told Yeah I can do that, let me just check on something. And then when the front desk person returned she said "unfortunately we can't actually do that, we are in an oversold situation" It makes me question why we are even members of the SPG program. Ive never been so disappointed in an SPG property. If I had not already booked one additional stay here I would NEVER stay at this location again.
March 4, 2014
Rated 5 out of 5 by Chuckie22 Employees are fantastic
Check in staff was absolutely fantastic. I was sick when I arrived from NJ. They provided me with a room as soon as one opened up. Their care and concern was beautiful.
October 10, 2012
Rated 5 out of 5 by JH13 Staff is friedly and professional.
The staff went above and beyond my expectations to make sure my stay was outstanding. I will certainly stay at the Westin Poinsett every time I come to Greenville, SC.
January 21, 2013
Rated 4 out of 5 by None104 Always love staying here
Excellent location for seeing Greenville. Only problem was the air conditioning; the room was too warm and we could not cool it. Had the same problem last year.
July 31, 2012
Rated 4 out of 5 by Kit67 Room size is spacious.
Bathroom was a little small and had some mildew around the tile in the tub/shower. The towels were like drying off with sandpaper. They needed to be more soft.
August 19, 2013
Rated 5 out of 5 by Nor29 Excellent hotel
The hotel and staff were wonderful. Room was very nice. Bed was wonderful!! Overall great experience.....will definitely stay agin on my next visit to Updtate
August 12, 2013
Rated 5 out of 5 by VirginiaTravelers Excellence Overall
A very comfortable room and friendly accommodating staff. A great re-model on this unique 20's building. Walking distance to good restaurants. We'll return!
April 7, 2013
Rated 5 out of 5 by SharynB Girls Weekend
This historic hotel was the perfect place to stay for our visit to Greenville. The beds are very comfortable and the double-head showerheads are THE BEST!
December 11, 2012
Rated 5 out of 5 by Bob2013 First class stay
We chose the Poinsett for a special occasion, and the hotel staff and the facilities met every expectation. This is a great hotel for a relaxed weekend.
February 25, 2013
Rated 5 out of 5 by Sam10 Excellent property
I am bias to the Westin Brand. I use them frequently and always had a great time. This particular property has a great location and great management.
December 1, 2013
Rated 5 out of 5 Surprisingly Loud at night
Very Nice hotel but surprisingly loud. Was on the top floor and found that for two nights there apparently were parties in rooms nearby. Kind of loud.
October 23, 2012
Rated 5 out of 5 by genealogytraveler This hotel has great staff.
The staff was very responsive and extremely knowledgeable about Greenville, suggesting several events in the area. This is a great downtown location.
August 4, 2013
Rated 4 out of 5 by Oliver993 Excellent facilities - staff lacking
Wonderful hotel in downtown Greenville. Location could not be better. Room was spotless and the bed was very comfortable.
Facilities well maintained.
July 20, 2013
Rated 3 out of 5 by ugagirl good location
good location to downtown shopping and restaurants. hotel was average. small rooms. not five star by any means. nothing special to justify the price.
July 1, 2013
Rated 5 out of 5 by sue25 This hotel has character and class
We thoroughly enjoyed our stay - great location and the room was very comfortable. Loved the historic feel of the place without sacrificing comfort.
September 19, 2012
Rated 5 out of 5 by Bird Greenville
Wonderful, confortable beds, friendly and helpful front desk and bar staff and a lovely piano player each evening. Who could ask for anything more!
June 4, 2013
Rated 5 out of 5 by Jackson9 Staff was very accomodating.
Your staff was extremely helpful, especially Yola. The rooms and the hotel were luxurious and more than I expected. I will stay with yuo again.
March 4, 2013
Rated 5 out of 5 by Sycamore Welcoming & Warm
Staying at the Westin in Greenville, SC made us feel very comfortable and welcome. We look forward to returning soon to their warm hospitality.
October 3, 2012
Rated 4 out of 5 by cmbovi Great location
Loved staying here! Perfect location and I loved the old building! I wanted to go on the roof but was told it was only for brides and grooms:(
September 25, 2013
Rated 4 out of 5 by Smitchell025 Excellent staff
The front desk, bell men and bar/ restaurant staff continued to go out of their way to make my stay comfortable. Always going the extra mile!
September 16, 2012
Rated 5 out of 5 by GrandAuntie Lovely, comfy hotel
If you love comfortable beds with lots and lots of pillows, nice amenities and close proximity to great eateries, this is the hotel for you.
August 20, 2012
Rated 5 out of 5 by sneezy58 This hotel has a great straff
Any member of the staff with whom I had contact was friendly, courteous and knowlegeable. TThey were a credit to the hotel.
February 28, 2014
Rated 4 out of 5 by RPC2014 Staff was great.
Stayed there for 8 days while looking the Greenville area over for relocation and we totally pleased with the Hotel and Staff.
February 9, 2014
Rated 5 out of 5 by juptier The hotel and staff
Absolutely great stay From the time of check in until we checked out . The entire staff was fantastic. Everyone should check you out.
December 16, 2013